How to Fix Laggy Netflix Videos in Your Browser

Depending on your bandwidth, network conditions and which web browser you use, your Netflix stream could be sharp and smooth or laggy and blurry. For example, we recently learned that Microsoft's Edge browser and Apple's Safari can play Netflix videos in 1080p mode, but Chrome and Firefox cap out at 720p. 

Unless you have really discerning vision, however, you can't tell exactly what kind of stream you're getting in Netflix with your naked eyes. Instead, by hitting a couple of keyboard macros while a video is playing in your browser, you can get important information like the bitrate, resolution and number of dropped frames. More importantly, you can change settings to improve the quality.

Viewing the Netflix Console

To get information about a clip, hit CTRL + ALT + SHIFT + D in your browser. A very helpful overlay will appear on top of your video.

You'll find the resolution of your clip in the fourth block of text preceded by the words "Playing bitrate." I was surprised to find that a video was playing at just 720 x 480 when I had it at full screen on my full HD monitor.

Other interesting stats include the frame rate (usually close to 24 fps), the number of dropped frames and the throughput. If you have a lot of dropped frames or low throughput, you can manually change servers or request a lower bitrate.

Manually Changing Netflix Settings

1. Hit CTRL + ALT +SHIFT + S. A pop-up box will appear.

2. Select a different CDN (content delivery network). Often, just switching between CDNs will solve the problem. 

3. Select an audio bitrate. The lower bitrate uses less bandwidth.

4. Select a set of video bitrates. Lower bitrates will mean worse quality but less lag on poor connections.

5. Click Override.

We recommend experimenting with the CDN before lowering the video or audio bitrate.

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Avram Piltch
Online Editorial Director
The official Geeks Geek, as his weekly column is titled, Avram Piltch has guided the editorial and production of since 2007. With his technical knowledge and passion for testing, Avram programmed several of LAPTOP's real-world benchmarks, including the LAPTOP Battery Test. He holds a master's degree in English from NYU.