Is Lenovo Customer Service Good? 2018 Rating

  • MORE

After showing dramatic improvements in phone support last year, Lenovo seems to have taken a step backward. The company's phone agents stumbled on both Lenovo-specific and Windows-related questions, sometimes bouncing us back and forth between departments without giving any solid solutions.

Fortunately, Lenovo continues to offer solid support both on the web and via social media, even if the company was occasionally slow to answer us on the latter. The PC maker has even introduced some handy new support options, including a "Rescue Lens" that allows customers to use their smartphones to show support agents their defective devices, as well as a Premier Support option that lets you get access to in-house technical experts for a fee.

Lenovo Tech Support
Overall Web Score Phone Score Avg Call Time Phone Number Web Support
70/100 50/60 20/40 20:36 877-453-6686 Link
Phone Hours (ET): 24/7

To put Lenovo's customer service to the test, I used a Legion Y720 and attempted to get answers to three questions over the phone, on the web and via social media. I asked the company's agents for help with protecting against the Spectre and Meltdown vulnerabilities, activating Cortana and changing the RGB lighting on my laptop's keyboard.

Web and Social Support

I found Lenovo's support website robust and mostly helpful, but it's messy in some areas. The site's home page makes it easy to find your laptop, whether you want to type in the product name or serial number in a search bar or use a directory that organizes Lenovo PCs by categories. Once you've entered your laptop's serial number and entered its dedicated support page, you can easily view your machine's user guide, warranty, and a variety of popular forum topics and downloads that relate to your PC.

At the time of this writing, Lenovo's support site had a big, yellow banner up top noting that the company is aware of Spectre and Meltdown, with a link to a support article that further explains the issue and what to do. This answered one of my three questions right off the bat, and I was impressed by the level of transparency and immediacy Lenovo showcased in response to these major vulnerabilities.

Unfortunately, finding answers to the rest of my tech-support questions wasn't so easy. Even once you're on your laptop's specific support page, using the site's search bar yields a mishmash of user guides and forum articles that often aren't specific to your machine. For example, when I looked for tips on changing my Legion's RGB keyboard lighting, the top result was a reference guide listing all of Lenovo's stand-alone peripherals. While I had no luck finding a clear solution to my keyboard issue, I was at least able to find a troubleshooting guide for Cortana.

Lenovo offers live-chat support on its website from 10 a.m. to 10 p.m. ET from Monday to Friday, and the service proved excellent in my testing. I initiated a chat session on a Wednesday afternoon and was connected to a support agent named Dennis almost immediately. Once I asked Dennis for help with protecting my laptop from Spectre and Meltdown, he asked me to wait a few moments while he looked into the issue. Although it took a few minutes for him to return (the chat lasted 8 minutes in total), Dennis correctly instructed me to update my operating system and linked me to the same Lenovo Security page that's featured at the top of the company's support site.

Lenovo's social media options were a mixed bag, with the company's Facebook support account proving more reliable than its Twitter one. Though I had to wait over 4 hours to get a response on Facebook, I was eventually connected to an agent named Jan, who correctly guided me to my Legion's Nerve Center app for changing my keyboard's lights.

I sent a tweet and a direct message to Lenovo Support on Twitter asking for help with Cortana, and I didn't get a response to either query. I sent another message about a week later, and this time, I got a response almost instantly that linked me to a useful tutorial. While it was nice to have finally gotten help on Twitter, I wish it hadn't taken multiple attempts.

Phone Support

Lenovo offers 24/7 phone support and even provides a handy callback option that lets you enter your issue online and receive a call once a support agent is ready to assist you. However, while I had no issue reaching Lenovo at any hour of the day (and was consistently connected to friendly agents), I rarely got the help I needed. Only one of my three calls came close to solving my problem.

I made my first call on a weekday morning at about 10:30 a.m., to ask about Spectre and Meltdown. What I expected to be a routine exchange turned into a 38-minute nightmare of being bounced back and forth between agents.

First, I was connected to an agent named Samit, who asked for my serial number, created an account for me and then notified me that I had to be transferred to Lenovo's software team. A few minutes later, I was connected to Carlos, who asked me for details on Spectre and Meltdown, as he had never heard of those issues. Carlos put me on hold to research the problem and returned to tell me that I would be connected to a technician who would be more familiar with it.

If only that were the case. I was then transferred to a technician named Marcus, who said that looking into Spectre/Meltdown would be "way out of scope" for his team. Then, I was transferred back to a member of the software team who ultimately had no solutions and tried to get me to subscribe to Lenovo's premium software services. I politely declined after close to 40 minutes of being on the phone. It's disappointing that none of Lenovo's phone agents seemed to be informed about Spectre and Meltdown, considering the company's website addresses the issue front and center.

My second call, which took place on a weekday evening, was shorter but equally unhelpful. When looking for help with changing my Legion's keyboard lights, I was connected to Harry, who noted that he didn't think it was possible to do so. After I asked if he was sure, he put me on hold for 5 minutes and told me that pressing Fn + C would change the lights, which was incorrect. When I noted that this method didn't work, Harry said that my Legion must not be designed to have customizable lighting and failed to mention the Nerve Center app on my notebook. The call lasted 10 minutes.

I made my final call early in the morning to ask about activating Cortana. Finally, I got some semblance of help. After I explained my issue to Vincent, he directed me to my laptop's microphone settings, to make sure my issue wasn't tied to my mic. Once we verified that my microphone was working, Vincent suggested I restart my PC and noted that I needed to be connected to the internet for Cortana to work.

Vincent, who was friendly and patient through the whole process, noted that you can summon Cortana by simply saying, "Hey, Cortana," but he failed to guide me to the Settings menu that lets you toggle "Hey, Cortana" in the first place. He eventually suggested I check Microsoft's support site for help with the issue. While Vincent got me only about halfway to where I needed to be, I appreciated that he made multiple attempts to solve my problem and that he directed me to a useful resource.


All Lenovo consumer laptops come with a 12-month warranty. (Commercial models carry 12- to 36-month warranties, depending on the configuration.) The company covers shipping costs for any repairs under warranty, with the exception of a few low-cost models.

Lenovo offers a variety of paid extended warranties, ranging from a one-year upgrade for $49 to a three-year extension for $109. Other upgrade options include accidental damage protection and longer battery coverage.

Bottom Line

After Lenovo's excellent 2017 showing, it's disappointing to see the laptop-maker drop the ball when it comes to fast and useful phone support. However, the company still delivers in getting answers on the web, whether you're talking to one of its live-chat agents or seeking help on Facebook and Twitter. (However, the company's robust collection of online help articles could be organized better.) Overall, you'll still get plenty of help from Lenovo's online support — just stay away from the phone if you can.


Tech Support Showdown

Author Bio
Michael Andronico
Michael Andronico, Editor
A devout gamer and tech enthusiast, Mike Andronico joined the Laptop team in July 2013. With a B.A. in Journalism from Purchase College and experience at GameNGuide, Examiner and 2D-X, Mike tackles everything from iPhone rumors to in-depth hardware reviews.
Michael Andronico, Editor on
Add a comment
  • Robert Durand Says:

    Ordered a thinkpad with pre-installed microsoft office 2016. I received a laptop without microsoft office 2016 or any other piece of software installed that could allow for an activation. Lenovo support keeps on sending links to their help pages that refer to "first, launch office, then click activate for automatic activation." Well, office is NOT on the machine gentlemen... Hard of hearing?

  • AsherFoxx Says:

    Just had a phone call with them for a faulty battery in my new laptop -
    instead of giving me more details and being patient.... He got very snappy and rude with me. Had a hard time seeing something they were "describing" (very poorly) and the man on the phone acted like I was stupid. They sounded like stereotypical tech support people with how they treated the service...they could've done better by actually describing what they intended or needed me to do rather than making it sound like a regular scam call.

  • Alden Link Says:

    I needed advice on how to connect a second monitor to my desktop. The tech who answered the call was not knowledgeable and could wait to get off my call. I would not buy an all in one desktop from Lenovo again

  • btilly Says:

    Worst customer service I have ever had. They were unable to update me on my computer as the person they outsourced the repair to would not reply to them! For over two weeks, no on could tell me anything about my computer. A 9 business day turnaround turned into 26 business days and still waiting!!

  • Logan Says:

    Literally the worst customer support I've ever had from any major company. Repeatedly "lost" our ticket multiple times - they never call back when they say they will, even within a multi-day window. Pathetic support - will never buy another Lenovo product.

  • RaviJ Says:

    I bought an Ideapad 320 in March 2018. Since then the OS has been freezing completely randomly (which seems to be a common issue). The computer is currently undergoing its fourth "repair" even though we all know what the outcome will be. The last repair report shows that the engineers simply ran the standard diagnostic tests I could have run at home and sent it back to me unfixed. Now it is obvious to anyone with a bit of common sense that depriving a customer of a functioning product for the best part of a year does not constitute meeting one's obligations to repair/replace/refund any fault under a warranty. So it is clear that Lenovo's warranty means nothing.

    Now, the curious thing is, Lenovo is not just wasting my time and money (a substantial amount I might add), but they are wasting their own too. On each repair attempt they ship the product to Germany (from the UK), have some German engineers reproduce the fault (German engineers can't be cheap), repair it, run Quality Assurance (QA) tests, and ship it back to me. Now in my experience they usually skip the last (QA) part and so save a bit of money there. But is it really a saving? Because it just means they'll get it back again in a lot of cases (as in mine). (They also don't tend to reproduce and repair the fault either but again it's not really a saving in the end.)

    Let's think about this. I paid £650 for my Ideapad. It might cost them £200 to make. Now four or five repair attempts surely costs them more than £200? Not only that, but the result of not resolving the customer's problem in a timely and professional manner creates a very angry customer. And angry customers don't usually keep their anger to themselves. They tell people about their experience and advise others not to buy Lenovo laptops so they don't have to suffer in the same way. Let's say that as a result of mistreating one customer, 10 others are put off from buying a Lenovo product (that's being conservative). It then seems that the £200 they were trying to save by not replacing the broken laptop has resulted in a loss of a few thousand pounds to the company.

    So why on earth do Lenovo have such a horrible support and service process? They are obviously still in business and doing quite well, so there must be some method in their madness. I just can't figure out what it is.

    The simple explanation would be that it simply makes no sense and Lenovo will eventually go out of business.

  • Michael huntley Says:

    I turned my Yoga laptop for service July 6th and still do not have it back. I have called at least 15 times and get a different each time. I have loved my laptop but the customer service is beyond bad. Because of this I would never purchase ant Lenovo products again.

  • Anonymous Says:

    Is this a joke? Lenovo customer service is good?!?!? I've only found one number and it always goes to the Phillipines or somewhere overseas. They won't transfer you to the US. I can't understand them and am enough of a techie to know that they're just reading scripts anyway. No more Lenovo products! If anyone finds a US phone number , please post it :)

  • Dennis Says:

    Horrible 'chat service', horrible 'callback support.' Of course Lenovo can answer questions on the common issues and Spectre Meltdown. Any company can advise to upgrade to the latest OS. I bought a Miix 720 (A Surface Pro Variant) less than a year ago and the detachable keyboard no longer works on the tablet. I depot serviced it and it is still in service for over 3 weeks. The problem is there is absolutely no communication about the device status. The website device status simply says received and in progress. When I call they can't tell me what's wrong or give an update other than "an engineer is servicing it you need to wait for an online update." They said standard turnaround time is 9 business days. It's almost week 4 now!

  • Kathryn Russell Says:

    Lenovo customer service is horrendous. Like many, I will be returning my Yoga 710 for repairs for the 2nd time for the same issue. When I asked to speak to a manager or for an address to file a formal letter of complaint, I was told that was not possible, but that the call was recorded. I shared that was unacceptable. I was then told my issue was placed in 'escalation' and I would receive a call from a manager within 3 days; that never happened. One week later I received an e-mail about the escalation of my case and that I would be called within 24 hours and it is now 4 days later with no call. The customer service people never 'listen' to what you share....Do not purchase from a company that cannot provide quality service. If I could exchange it, I would 100%.

  • Chuck Graziano Says:

    I returned my son's Lenovo Yoga 520 for repair and then never heard anything back. Called them several times and finally was told that there was a "liquid spill" (which I don't understand since I was present when the problem developed and there was no liquid anywhere nearby). At any rate, they could not tell me the cost of repair and promised an email with estimate. Never got that. Five calls later, still no email estimate but was able to twist the arm of the Customer Service person to tell me that the repair would be $200 more than we paid for it! Especially in light of the terrible (non-responsive) customer service, you would think that they'd offer a discount on a new machine since repairing the 3 month old machine didn't make sense, but no such offer. No Lenovo products for me, ever again!

  • Peter Massey Says:

    Buyer beware!
    I have a Lenovo Yoga, less than a year old. It has been repaired once and then the same faults reoccurred shortly after getting it back. I am desperately trying to get it repaired for the second time. Here is one of the responses from Lenovo’s after sales service team;
    Hi! Another option we can provide in order to get your repaired is we can recommend the parts needed and purchase/order it online. However this is not covered by the warranty. Should you go with it, let us know. -Jerry_Lenovo
    Buyer beware!


    Had problems with my new Lenovo LAPTOP with an on site warranty. They wwere so slow to respond saying they were waiting for spares but they hadn't even seen it to know what was wrong. Getting through to a technician took ages. Do not buy Lenovo as there customer service is not good and far too slow.

  • Divya Says:

    My working mobile to upgrade software i given mobile in sevice center.they stolen battery and other use Full parts give dead mobile. Who will take the action agininst service center people.lenevo should monitor like cheatings with customers should avoid.because I face problem with Lenovo mobile service center near ramanand circle Davanagere Karnataka pin577004.

  • Divya Says:

    In Davanagere Karnataka near ramanand circle. Lenovo service center is worst.they taken my zuk mobile some pass stolen.given dead mobile.

  • Eddie Lay Says:

    Looks like your review of lenovo support does not reflect the current situation from the many lenovo customers below. I was considering buying a lenovo P51 but not any more.

  • Amy Nicole Says:

    The warranty on my Lenovo 900 doesn't cover the screen. That's essentially the whole thing. It only took me 20 minutes speaking with a representative (who was obviously receiving verbal cues from a supervisor) to find out they not only don't cover my screen, but they were unaware of how much it would cost to fix it. Some customer support.

  • Petey Says:

    Adversarial, garbage customer service with no meaningful accountability. Don't buy the extended warranty, once it's paid for they're your enemy. Don't buy the products without it either, they're unrealiable, malware infested junk.

  • Bianca Says:

    Dont buy Lenonvo, their support and product is terrible. Display problem and mouse track pad problem in less than one year. Repair leaves me without a computer for more than 3 weeks with no customer compensation or consideration of the effects of not having a computer .

  • Ashokkumar Says:

    Worst product in india, i have purchased my lenovo. Display problem come with in 1 year,service worst and every think.

  • Craig Says:

    I have found them appallingly bad when it comes to support. Frequent hand offs, call backs don't come and staff who don't know what they are doing. I would not buy Lenovo again, even though I like some of the products, because if something goes wrong, you are in for a world of hurt and frustration. And their quality controls don't seem up to scratch, so the chance of something going wrong is high.

  • sharon abend Says:

    I like my new laptop except for sound. I can barely hear videos but I have my sound up as far as it goes and also on each video. Can you help?

  • gene james Says:

    Yes , all of your cocmments were right on the service performance of lenovo, very very frustrating and tiring and disapppointing.

    They will not call or mail for the heads up on the status of your unit, you have to call or email every now and then to know an updates regarding your unit.

    It' s a nightmare when it comes to the service provider of lenovo. It seems that they do not have a concern on the customer' s unit to repair early time table than their given schedules.

    For those lookig for a laptop brand , do not include lenovo on your lists if you do not want a terrible service provider experienced.

  • Mary B-J Says:

    I'll make it brief. After three factory resets--and all the work involved in reloading programs, etc--Lenovo Service decided I needed a new mother board on my Yoga 900s, which was only 4 months old. After a month, I was notified Lenovo didn't have a motherboard for it and would "buy it back." I had no choice; I was not offered credit on a new one. I was told to send a copy of my receipt. Yesterday I got a check in the amount I paid for the computer--which cannot be replaced at anything near the refund. I was never offered an opportunity to return the peripherals, which are essentially useless to me now. Guess I'll list them on Amazon to see if someone with a 900s that isn't a lemon wants them cheap. This is my second poor experience with Lenovo service. Never again. Remember the definition of insanity?

  • Kmi21 Says:

    I totally agree, Lenovo was my worst customer support experience! I ended up finding answers by myself. I also had to put the resolution down because the window was too small since most of the software don't support such resolution. i received this as a gift and I wonder myself what is the point to keep such an expensive laptop if I can'r even use all the functionalities?

  • Robinn Says:

    I had a problem with my laptop because I had the blue screen happening and and error with my Keyboard freezing and unable to work. So I went to the lenovo website to online chat with someone and this person just kept recommending to me that I reset the pc to factory settings... No other explaination or whatever while I just said that it was an error with the video card and I needed to update it. So they were just useless so I google for 30 minutes and fixed myself how I should update the Intel card.

    I litteraly said to them The intel card is causing the issue but the update on your website wont download because it says it isn't compatible. And they had no clue just as they are reading form some basic manual. I would suggest for them to just make sure they hire people that actually know what they are doing.

  • Steve Says:

    I disagree with your Bottom Line statement. To say that Lenovo's CS could be a lot better, and it has significantly improved doesn't make sense.

  • Woon Bing Says:

    Can give the custormer service in lenovo important point

  • Santosh Sahani Says:

    My mobile brake down I want to Lenovo service center in Mumbai

  • Milton Gooden Says:

    My tablet failed me after 3 months of use. I mailed it in, they said they replaced the motherboard, it failed again 5 months later. I have been going calling support, they said a supervisor will contact me. I have waited for over a month. I have called him, left voice messages and emails. No call back. This has been the worse experience trying to get ANY product repaired . WOW It is only 8 months old. Run don't walk away from lenovo!!

  • Rahul B Says:

    Horrifying experience with Lenovo, and still struggling to receive my laptop back from repairs. No trace of my laptop going in or out. Promised deliveries never met. Laptop sent out to incorrect address. Mistakes and delays over and over. Its been a month and I can't help but wonder WHY I chose this company.

  • Absar Ahmed Says:

    Please avoide Lenovo product really ... This is low class product & no service productivity ...

  • shubham Says:

    Pathetic services and product quality. I purchased a ThinkPad W530 after reasin all positive reviews about ThinkPads but they were about IBM's ThinkPad. So i tried my luck with them but now ThinkPads were made by lenovo. I paid over $2500 for mine about 3 and half year ago and from that time I am encountering problems with it. The service being provided by the company is even worse, they will keep you waiting and won't revert. I habe incurred huge loss because of this shitty company and their arrogant representatives. NEVER buy a lenovo product!

  • G Chen Says:

    My new and expensive ThinkPad Yoga X1 stopped working about 1 month after I received it. I sent it in to Lenovo for warranty repair. Since then I am getting automated messages from Lenovo every 4-5 days that just say that repair is on hold as they have to wait for a part. There is no other information and no offer to help me deal with this computer-less period. When I call the service number that came with these notices, I have to wait for 20-30 min and then to be told by the rep that I have called the wrong number and need to call a different number. When I call the different number this happens again. Today I finally reached someone at their 'customer care' line who said that she will 'escalate' the part hold and someone will get back to me in 1-3 working days. This is now already more than 3 weeks since I shipped the broken PC to Lenovo as they instructed. I will provide an update re how this all end up.

  • Jonathan Says:

    Recently i had a problem with my laptop’s Screen because the backlights didn’t work and the screen was too dark.
    I communicate with you Lenovo support at 08/07/2016 to report the problem and at 10/07/2016 a courier came and receive my Laptop,

    After two weeks with no news i call to see if they had found the cause of the problem and when it was going to return to me repaired, I call again the same number and the guys there didn’t knew anything about when is it going to be ready, so they gave me the phone number of the service “ department/ company” and a code to call and see if they knew anything abought this matter, they didn’t give me any more details abought when the laptop will be repaired. After this I had call like 3-4 times to see if there is any news abought my laptop, there was nothing new and they told me that when it’s going to be ready they are going to inform me so I stop calling knowing that even if it doesn’t get repaired you will replaced it with a new.

    I called Lenovo suport to see if my laptop is ready the day the month was ending at 08/08/16 and I talk with a guy and he told me that as he can see there has been a month since they receive the call for support and it’s not ready so they will arrange to send me the Laptop the next day with a format (in order to go where I purchase the laptop )to replace it with a new one, the same day I had another call from the service(Service) that was telling me that the laptop is ready and they will send it to me the next day.

    I called again Lenovo support at 10/08/16 to see where is my laptop and why I don’t have it, they told me that they don’t have any news and that I should call service I call them and the laptop was still there.

    And finally today 11/08/16 my laptop came to me repaired.

    The result:
    • I stay more than a month without laptop that i need in order to work and study.
    • I run out of patience trying to find to whom I should talk with (Lenovo support or lenovo service) to solve my problem and learn more information about the repair.

    The biggest issues I faced was:

    • The lack of communication between Lenovo support and the service
    • The lack of communication between Lenovo and the customer.
    • The lack of reliability to the saying of Lenovo support(or service I don’t know).

    In conclusion I am very disappointed abought the services of Lenovo, I’m sure this isn’t false of the employees that answer the phone, it’s organization false.
    Bear in mind that we are talking abought Lenovo Greece maybe in different counties the support is better.

  • johnäthan Says:

    I recently had a problem with my Lenovo desktop computer, which started turning itself on spontaneously. Over about three months, I spoke to at least ten people on their helpline, and lost count of the emails exchanged, while they dithered and bungled.
    They insisted on my sending the machine to Sydney three times to be serviced, each time just restoring it to factory settings, which I could have done myself. It played havoc with my life and my business. Also, each time, I had to reinstall all of my software, a lengthy and stressful process. They told me that I should not have upgraded to Windows 10 and on the third return, they installed a new hard disk and Windows 10, but didn't activate it. When I called about this, they couldn't activate W10 over the phone, and told me to send the machine back to Sydney a fourth time, but I refused, insisting on a refund or a new machine. They dithered for ages, unable to make a decision, while escalating the issue to what they called "people who could make things happen. Finally, they agreed to replace the machine, but after a week or two, told me I'd have to wait weeks for a new one. In complete turmoil, I called the retailer, Harvey Norman, who replaced he machine on the same day. If it wasn't for Harvey Norman, the saga would probably still be continuing.

  • Sarah Says:

    I purchased a lemon from Lenovo. I decided to purchase premium support to help me. They have never resolved a problem with my computer competantly. Their solution was to reformat my computer to solve the most minute glitches for the first two times I called in for help. I ended up figuring it out for myself, taking less time to go on comment boards to fix problems. I decided to cancel my service, which is when things really got bad. I was told that they could not cancel the service without a call back from a "customer retention" agent. I said that as OK. I never got the call. Three months later (so I am bad with monitoring my credit card) I realized that I was still paying for the service. I called to cancel again and wanted it to be backdated to the original call. I went from the initial person, to her supervisor, to being on hold with that person's supervisor. I ended up having to agree to getting a call back, to resolve the issue. I never got a call back. I called back in, and again they were unable to resolve the problem. I am not one to be unsatisfied with a product or be difficult, but this is beyond unsatisfactory. My issue is still unresolved. I would warn everyone out there to avoid purchasing premium support because they do not resolve issues, and it is not easy to cancel the service. I am out on my own to deal with my lemon of a computer. I will figure it out, much faster than the "tech support".

  • Harichlea Says:

    I purchased my Lenovo Y70-70 Touch less than a year ago. About a month after I purchased it, the monitor started flickering and showing lines. I took it to the place I bought it and they told me the monitor was defective and I should have it replaced [mind you, this is a $1,8000 laptop]. I called Lenovo Tech service, they asked me to send it to their Service Ctr. in Kentucky to have the monitor replaced. They sent it back seven days later...with THE WRONG MONITOR!!!! One of the reasons this laptop costs so is because it had a touchscreen but their INEPT technicians replaced the DEFECTIVE original with a non touchscreen monitor!!! One would think their own technicians should have access to the correct replacement parts, right???
    WRONG!!! So, not only they sold me a defective product but they weren't even able to replace the defective part with the correct one! That is the epitome of INEPTITUDE!!

  • James P Says:

    Lenovo hardware and software support are but a shell of what they were when IBM ran the show. My first system from them was an IBM T40, a great computer. While under warranty, the USB ports stopped working. I contacted IBM on December 27th, I received a pre-paid shipping on December 28th, shipped it out on the 29th, and received it back from them on January 2nd. They replaced the main board and went beyond expectations by replacing some of the plastic parts of the case that had minor cracks, and their testing revealed issues with the hard drive (I hadn’t noticed any), so the replaced that also, with every bit of my data was copied to the new drive.

    Onto Lenovo: I sent in a T400 for warranty repair. They replaced the palm rest and the bottom housing (without removing and reinstalling the Win 7 Pro COA sticker). The palm rest they installed was the wrong one, and the system was returned to me with a piece of tape holding the hard drive cover on, and the original problem still wasn’t resolved. I needed to return it two more times before my system was in acceptable condition. A few months later, with the warranty expired, the hard drive died. I installed a 500 GB SSD and reloaded Win 7 from the back-up disks I created on the day I received the system. I didn’t realize that the Windows COA number is not restored from this backup (unfortunately I didn’t realize this is something that should be recorded for safe-keeping), and began receiving messages stating that Windows was invalid. I contacted Lenovo, and was repeatedly shuffled back and forth between the hardware and software areas. I finally agreed to purchase a set of Win 7 Pro installation disks from them for $70.00, which they assured me would resolve this issue. It didn’t, and when I tried to return them for a refund, they refused, stating I didn’t call their tech support for assistance. I then had some health issues that precluded following through with this further. I finally bought a COA off of eBay for $50.00, and now everything is fine.

    Despite the problems, I’ve gotten 6+ years out of the T40 and T400, which have been carried back and forth to work every day. They’ve been my primary computers, so I must admit I’ve gotten good service from them. But the Lenovo factory service center returning a system with tape holding the drive cover on??? I can’t believe I’m actually looking at Lenovo T450s right now to replace the T400.

  • Niki C Says:

    I called technical support at this 844-316-2219 when my computer showed an error message & i couldn't leave the page nor shutdown my computer. A guy w/a thick indian accent attempted to diagnose the problem. He then accessed my computer & scanned it - showing me foreign & local errors/established to my computer. He then couldnt service my problem & transfered me to a 3rd level repair person. He scanned and showed at that point 71 errors & counting, when he told me fixing prices of $199.99 to $399.99. I asked again thst he was a tech for Lenovo & he said yes & other major companies. I told him i think he was a pop-up that caused my problem. When i declined to purchase he told me he'd have to call the FBI, i told him i was going to the police & hung up. I tried looking up numbers for lenovo & still havent gotten a valid number. I called my bank to freeze my account til further notice.

  • Arvind pathak Says:

    i think this Lenovo company not do work properly any body tell me how can i can extend warranty of my laptop

  • Arvind pathak Says:

    i think this Lenovo company not do work properly any body tell me how can i can extend warranty of my laptop

  • arvind pathak Says:

    I want two or three years warrenty of my laptop plz tell me

  • Pooja Says:

    Worst customer service. The chat agent walk off in the middle of chat because they are not knowledgeable about the product. Worst refund policy even if my lenovo product is not working since the day I bought. The telephone customer agent will disconnect the call when I was not agree with them. Useless service and worthless product

  • Angelo Torrissi Says:

    It's too bad you only tried consumer Lenovo support. The Think products for business have a completely separate support division. Consumer support is in another country. ThinkPad/ThinkCentre/ThinkStation support is in Atlanta, GA. Different levels of support.

  • Denzil Says:

    I have a Lenovo laptop it keep telling me that I have to update my system software, then i go in there to update press launch ,but it did not install.status:out of date last up
    and lastupdate not available

  • nadia guarino Says:

    I have lenovo thinkpad x61 i cant open windows 7 i need the password of Windows 7

  • Moshe Says:

    I bought Lenovo Premium Support deal - 2 years for 300.00 because I was having a terrible time on my Y50 4K laptop. After 40 minute wait on hold, I finally reached a man in India who to the way to fix my laptop was to restore to the factory settings. Never tried a thing to fix the problem. I could do that for free. No expertise, not even an effort. When I was unable to use the one-touch button to restore the laptop mailed one a recovery disc to me. After we ng up, I noticed that there was a one touch recovery program on the laptop that worked fine to restore my laptop. I calld back to ask to refund my 300.00 dollars and they wanted to charge me 70.00 usd for te disc. I talked them down to 40.00 and could not get him to budge past that. Bad service, terrible refund policy and I swear the guy was reading from a script that said, listen to them until they un out of steam then restore the computer to the factory settings. Terrible.

  • kimosey Says:

    I have been waiting a month for Lenovo to fix my Yoga that won't even turn on. I have spoke with multiple representatives. I have never been so poorly spoken to. They are rude and inconsiderate. Only order if you can fix your own computer.

  • kelvin Says:

    hae i have a problem with my laptop where its not displaying antying its just starting and off no display at all... please help me how to repair this mess

Back to top