Is Lenovo Customer Service Good? 2017 Rating

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Lenovo has dramatically improved its phone support since our last evaluation, offering much faster calls times and demonstrating a willingness to answer Windows 10-based questions that its representatives seemed to loath to address in prior years.

Lenovo Tech Support
OverallWeb ScorePhone ScoreAvg Call TimePhone NumberWeb Support
86/10050/6036/4011:57877-453-6686Link
Phone Hours (ET): 24/7

The company continues to offer a wide variety of helpful web-based support options and social media responses via Twitter, though finding answers on your own isn't always easy. In addition, the company added Lenovo Companion, an Android app that makes accessing many of Lenovo's online support resources from your phone more convenient.

tss 2017 report card lenovo

To test Lenovo's support, I used a Yoga 910 and attempted to answer three questions, via both phone support and web and social methods. I asked how to use the fingerprint reader to log in to Windows, how to configure the laptop to charge devices over USB even when it's off and how to stop the computer from prompting me for a password every time it wakes from sleep.

Web, App and Social

If you don't want to pick up the phone, Lenovo offers several ways to get support online. You can search the company's support site, which includes a large number of how-tos, engage in a live chat, post to support forums or reach out on social media.

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The most convenient place to start any Lenovo support query is on http://support.lenovo.com, because that's where you'll find the help pages you need to assist yourself, along with the web forms you need to initiate a call or chat. However, while there, you'll want to keep your laptop's serial number handy at all times, because the site keeps asking you for that information, even after you have registered an account there and associated the number with your name. If you don't want to turn over your laptop to look for the fine print, the site has software to detect the number, but whenever I used that software, it took several minutes or didn't work at all.

The site-search feature on support.lenovo.com is slow and usually unhelpful, producing a mishmash of old forums posts and newer how-tos from all of Lenovo's laptops together. The search is also unaware of what laptop you have. When searching from the specific support page that had my Yoga 10 model number on it, I got a whole bunch of unrelated ThinkPad articles.

I was unable to find articles that answered any of my three support questions on the support site. However, clicking on the How to Solutions tab did give me a pretty broad list of tips, most of which solved other potential problems.

Lenovo's community forums are extremely active, which makes them a decent place to try your query, if other methods fail to get you a good answer and you don't mind waiting or going back and forth with some users. I posted a question asking how to make my Yoga 910 charge a phone via USB while the laptop is off and. About 5 hours later, I got a response from another user who pointed me to a PCWorld article that was related to my question, but didn't give the exact answer I needed.

The live-chat feature on support.lenovo.com, which is available from 10 a.m. to 10 p.m. ET each weekday, is about the same as using phone support, just without a talking voice. After filling out a brief web form with my personal info and my issue at around 4 p.m., I was immediately connected to Sasha. I asked her to help me disable password prompts when waking from sleep. The rep then asked to take over my computer, which I allowed.

Unfortunately, after 40 minutes, which involved Sasha doing all kinds of unhelpful things like updating my BIOS and poking around a variety of advanced power settings, he or she incorrectly told me that Windows 10 Home version doesn't allow you to disable password prompts after sleep. The correct menu setting is in the Accounts-> Sign-In section of the Settings menu, just a couple of clicks away from the Start button.

lenovo-companion_675

The Lenovo Companion app is primarily a friendly front end for the same web resources you can get in your browser. It features four main navigation buttons — Home, Help, Forum and Me — along with a search box that queries the same Lenovo support articles you find on support.lenovo.com. Home shows a list of headlines that, when I looked, were all about Motorola phones. Forum takes you to the home page of Lenovo forums, and Me shows your list of registered laptops, just like you'll see on the support site.

The app's Help tab has a set of its own buttons. These include Solutions, which links to a seemingly random list of how-to articles that aren't necessarily related to your laptop; Support Web, which is the home page of support.lenovo.com; and Community Forums, which is the web forums page. The Videos' button leads to a set of extremely outdated how-to videos, many of which cover now-defunct Lenovo software being used in Windows Vista. There's also a Diagnostics button, which leads to some tools for benchmarking and tweaking your phone, not your laptop.

lenovo_help

The @lenovohelp account on Twitter offers speedy, helpful service. After I sent the account a direct message, asking about how to set up the fingerprint reader on my Yoga 910, @lenovohelp sent me a reply a few minutes later with a link to a helpful forum post on lenovo.com.

However, you can forget about asking Lenovo for support via Facebook. When I sent a message to the Lenovo United States page on Facebook, I got back a canned message advising me to call Lenovo tech support.

Phone Support

Lenovo's phone support is fast, courteous and truly helpful. Unlike in some years past, when company reps refused to answer what they considered basic Windows questions, this year, all of our support queries were answered without pushback. I also got excellent answers in two out of three calls, though in the third, the rep erroneously told me that my laptop could not do what I was asking.

tss 2017 bar chart v2 3071141489010968.2 3071141489010968
If you want to do a voice call with Lenovo, you have two options: either call the support number directly or use the website to sign up for a callback. I strongly recommend arranging the call via the web form, because you won't have to spend any time navigating through a phone tree and the rep will already be aware of your issue before the conversation begins. You can schedule a call in advance, but in my experience, there's no waiting at all if you ask for an immediate callback.

In either case, be sure you have your laptop's serial number in front of you, because the site asks for it and the rep may also request it on the phone.

I used the dial-in number to make an early afternoon call and, after navigating the phone tree, I was almost immediately connected to a rep named Vine in the Philippines. After taking a couple of minutes to give her my serial number, name, address and other info, I asked her how to set up the laptop's fingerprint reader for Windows logins. She requested to use remote control software to take over my PC, and I agreed.

It took Vine only a minute or two to navigate to the correct menu in Windows 10 settings. From there, she had me set a PIN number and register my fingerprints for Windows Hello. Then, she waited while I rebooted the computer and logged in with my index finger. The full call lasted 13 minutes.

At around 9 a.m., I used the web form to sign up for a call, and within about a minute of my hitting submit on the site, my phone rang. The phone service tells you to wait on the line for a representative, but the hold music had barely played a few bars before Richard, also in the Philippines, picked up. Because I had already entered my question, which was about how to turn off the password prompt when waking from sleep, he was familiar with both my issue and my personal information before we even started talking.

Richard also took over my computer using remote control software. Within a couple of minutes, he navigated to the correct menu and found the option to disable the password prompts when leaving sleep mode. He changed it, put my laptop to sleep and asked me to test the new setting by waking the system up. After I confirmed that the fix had been successful, he took me back to the menu again to show me how to change the option myself. The call lasted 17 minutes and 19 seconds.

At around 9:15 p.m., I used the web form to ask about enabling my laptop to charge devices over USB while the system is off. After about 2 minutes of waiting for the phone to ring and a few seconds of hold music, I was talking with Noelle (also in the Philippines). This time, even though I had entered my serial number and personal info in the form, he asked for both pieces of information, then put me on hold for a couple of minutes. When he came back on, he incorrectly informed me that the Yoga 910 cannot charge devices while off. However, the setting to enable powered-off charging is in Lenovo's preloaded Settings app and it's actually enabled by default. This call lasted only 5 minutes and 32 seconds.

Warranty

Lenovo backs its laptops with a standard one-year limited warranty that includes parts and labor. However, depending on which laptop you buy, you may or may not have to pay to ship your computer in for service. You can pay extra to extend the warranty up to three years (more for business laptops), add on-site service or get accidental-damage protection.

The Bottom Line

Lenovo offers a lot of different ways to get help, including dramatically improved phone support. As with most other manufacturers, Lenovo's support staff could use better training on the company's own proprietary software (USB-charging capability is part of Lenovo's own settings menu), but everyone I dealt with seemed knowledgeable overall and eager to help. Lenovo's online articles and forums provide a wealth of helpful information, but getting the right solution for your problem on your specific laptop can be a challenge.

 

Tech Support Showdown

Author Bio
Avram Piltch
Avram Piltch, LAPTOP Online Editorial Director
The official Geeks Geek, as his weekly column is titled, Avram Piltch has guided the editorial and production of Laptopmag.com since 2007. With his technical knowledge and passion for testing, Avram programmed several of LAPTOP's real-world benchmarks, including the LAPTOP Battery Test. He holds a master’s degree in English from NYU.
Avram Piltch, LAPTOP Online Editorial Director on
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53 comments
  • MIKE TAYLOR Says:

    Had problems with my new Lenovo LAPTOP with an on site warranty. They wwere so slow to respond saying they were waiting for spares but they hadn't even seen it to know what was wrong. Getting through to a technician took ages. Do not buy Lenovo as there customer service is not good and far too slow.

  • Divya Says:

    My working mobile to upgrade software i given mobile in sevice center.they stolen battery and other use Full parts give dead mobile. Who will take the action agininst service center people.lenevo should monitor like cheatings with customers should avoid.because I face problem with Lenovo mobile service center near ramanand circle Davanagere Karnataka pin577004.

  • Divya Says:

    In Davanagere Karnataka near ramanand circle. Lenovo service center is worst.they taken my zuk mobile some pass stolen.given dead mobile.

  • Eddie Lay Says:

    Looks like your review of lenovo support does not reflect the current situation from the many lenovo customers below. I was considering buying a lenovo P51 but not any more.

  • Amy Nicole Says:

    The warranty on my Lenovo 900 doesn't cover the screen. That's essentially the whole thing. It only took me 20 minutes speaking with a representative (who was obviously receiving verbal cues from a supervisor) to find out they not only don't cover my screen, but they were unaware of how much it would cost to fix it. Some customer support.

  • Petey Says:

    Adversarial, garbage customer service with no meaningful accountability. Don't buy the extended warranty, once it's paid for they're your enemy. Don't buy the products without it either, they're unrealiable, malware infested junk.

  • Bianca Says:

    Dont buy Lenonvo, their support and product is terrible. Display problem and mouse track pad problem in less than one year. Repair leaves me without a computer for more than 3 weeks with no customer compensation or consideration of the effects of not having a computer .

  • Ashokkumar Says:

    Worst product in india, i have purchased my lenovo. Display problem come with in 1 year,service worst and every think.

  • Craig Says:

    I have found them appallingly bad when it comes to support. Frequent hand offs, call backs don't come and staff who don't know what they are doing. I would not buy Lenovo again, even though I like some of the products, because if something goes wrong, you are in for a world of hurt and frustration. And their quality controls don't seem up to scratch, so the chance of something going wrong is high.

  • sharon abend Says:

    I like my new laptop except for sound. I can barely hear videos but I have my sound up as far as it goes and also on each video. Can you help?

  • gene james Says:

    Yes , all of your cocmments were right on the service performance of lenovo, very very frustrating and tiring and disapppointing.

    They will not call or mail for the heads up on the status of your unit, you have to call or email every now and then to know an updates regarding your unit.

    It' s a nightmare when it comes to the service provider of lenovo. It seems that they do not have a concern on the customer' s unit to repair on.an early time table than their given schedules.

    For those lookig for a laptop brand , do not include lenovo on your lists if you do not want a terrible service provider experienced.

  • Mary B-J Says:

    I'll make it brief. After three factory resets--and all the work involved in reloading programs, etc--Lenovo Service decided I needed a new mother board on my Yoga 900s, which was only 4 months old. After a month, I was notified Lenovo didn't have a motherboard for it and would "buy it back." I had no choice; I was not offered credit on a new one. I was told to send a copy of my receipt. Yesterday I got a check in the amount I paid for the computer--which cannot be replaced at anything near the refund. I was never offered an opportunity to return the peripherals, which are essentially useless to me now. Guess I'll list them on Amazon to see if someone with a 900s that isn't a lemon wants them cheap. This is my second poor experience with Lenovo service. Never again. Remember the definition of insanity?

  • Kmi21 Says:

    I totally agree, Lenovo was my worst customer support experience! I ended up finding answers by myself. I also had to put the resolution down because the window was too small since most of the software don't support such resolution. i received this as a gift and I wonder myself what is the point to keep such an expensive laptop if I can'r even use all the functionalities?

  • Robinn Says:

    I had a problem with my laptop because I had the blue screen happening and and error with my Keyboard freezing and unable to work. So I went to the lenovo website to online chat with someone and this person just kept recommending to me that I reset the pc to factory settings... No other explaination or whatever while I just said that it was an error with the video card and I needed to update it. So they were just useless so I google for 30 minutes and fixed myself how I should update the Intel card.

    I litteraly said to them The intel card is causing the issue but the update on your website wont download because it says it isn't compatible. And they had no clue just as they are reading form some basic manual. I would suggest for them to just make sure they hire people that actually know what they are doing.

  • Steve Says:

    I disagree with your Bottom Line statement. To say that Lenovo's CS could be a lot better, and it has significantly improved doesn't make sense.

  • Woon Bing Says:

    Can give the custormer service in lenovo important point

  • Santosh Sahani Says:

    My mobile brake down I want to Lenovo service center in Mumbai

  • Milton Gooden Says:

    My tablet failed me after 3 months of use. I mailed it in, they said they replaced the motherboard, it failed again 5 months later. I have been going calling support, they said a supervisor will contact me. I have waited for over a month. I have called him, left voice messages and emails. No call back. This has been the worse experience trying to get ANY product repaired . WOW It is only 8 months old. Run don't walk away from lenovo!!

  • Rahul B Says:

    Horrifying experience with Lenovo, and still struggling to receive my laptop back from repairs. No trace of my laptop going in or out. Promised deliveries never met. Laptop sent out to incorrect address. Mistakes and delays over and over. Its been a month and I can't help but wonder WHY I chose this company.

  • Absar Ahmed Says:

    Please avoide Lenovo product really ... This is low class product & no service productivity ...

  • shubham Says:

    Pathetic services and product quality. I purchased a ThinkPad W530 after reasin all positive reviews about ThinkPads but they were about IBM's ThinkPad. So i tried my luck with them but now ThinkPads were made by lenovo. I paid over $2500 for mine about 3 and half year ago and from that time I am encountering problems with it. The service being provided by the company is even worse, they will keep you waiting and won't revert. I habe incurred huge loss because of this shitty company and their arrogant representatives. NEVER buy a lenovo product!

  • G Chen Says:

    My new and expensive ThinkPad Yoga X1 stopped working about 1 month after I received it. I sent it in to Lenovo for warranty repair. Since then I am getting automated messages from Lenovo every 4-5 days that just say that repair is on hold as they have to wait for a part. There is no other information and no offer to help me deal with this computer-less period. When I call the service number that came with these notices, I have to wait for 20-30 min and then to be told by the rep that I have called the wrong number and need to call a different number. When I call the different number this happens again. Today I finally reached someone at their 'customer care' line who said that she will 'escalate' the part hold and someone will get back to me in 1-3 working days. This is now already more than 3 weeks since I shipped the broken PC to Lenovo as they instructed. I will provide an update re how this all end up.

  • Jonathan Says:

    Recently i had a problem with my laptop’s Screen because the backlights didn’t work and the screen was too dark.
    I communicate with you Lenovo support at 08/07/2016 to report the problem and at 10/07/2016 a courier came and receive my Laptop,

    After two weeks with no news i call to see if they had found the cause of the problem and when it was going to return to me repaired, I call again the same number and the guys there didn’t knew anything about when is it going to be ready, so they gave me the phone number of the service “ department/ company” and a code to call and see if they knew anything abought this matter, they didn’t give me any more details abought when the laptop will be repaired. After this I had call like 3-4 times to see if there is any news abought my laptop, there was nothing new and they told me that when it’s going to be ready they are going to inform me so I stop calling knowing that even if it doesn’t get repaired you will replaced it with a new.

    I called Lenovo suport to see if my laptop is ready the day the month was ending at 08/08/16 and I talk with a guy and he told me that as he can see there has been a month since they receive the call for support and it’s not ready so they will arrange to send me the Laptop the next day with a format (in order to go where I purchase the laptop )to replace it with a new one, the same day I had another call from the service(Service) that was telling me that the laptop is ready and they will send it to me the next day.

    I called again Lenovo support at 10/08/16 to see where is my laptop and why I don’t have it, they told me that they don’t have any news and that I should call service I call them and the laptop was still there.

    And finally today 11/08/16 my laptop came to me repaired.

    The result:
    • I stay more than a month without laptop that i need in order to work and study.
    • I run out of patience trying to find to whom I should talk with (Lenovo support or lenovo service) to solve my problem and learn more information about the repair.

    The biggest issues I faced was:

    • The lack of communication between Lenovo support and the service
    • The lack of communication between Lenovo and the customer.
    • The lack of reliability to the saying of Lenovo support(or service I don’t know).

    In conclusion I am very disappointed abought the services of Lenovo, I’m sure this isn’t false of the employees that answer the phone, it’s organization false.
    Bear in mind that we are talking abought Lenovo Greece maybe in different counties the support is better.

  • johnäthan Says:

    I recently had a problem with my Lenovo desktop computer, which started turning itself on spontaneously. Over about three months, I spoke to at least ten people on their helpline, and lost count of the emails exchanged, while they dithered and bungled.
    They insisted on my sending the machine to Sydney three times to be serviced, each time just restoring it to factory settings, which I could have done myself. It played havoc with my life and my business. Also, each time, I had to reinstall all of my software, a lengthy and stressful process. They told me that I should not have upgraded to Windows 10 and on the third return, they installed a new hard disk and Windows 10, but didn't activate it. When I called about this, they couldn't activate W10 over the phone, and told me to send the machine back to Sydney a fourth time, but I refused, insisting on a refund or a new machine. They dithered for ages, unable to make a decision, while escalating the issue to what they called "people who could make things happen. Finally, they agreed to replace the machine, but after a week or two, told me I'd have to wait weeks for a new one. In complete turmoil, I called the retailer, Harvey Norman, who replaced he machine on the same day. If it wasn't for Harvey Norman, the saga would probably still be continuing.

  • Sarah Says:

    I purchased a lemon from Lenovo. I decided to purchase premium support to help me. They have never resolved a problem with my computer competantly. Their solution was to reformat my computer to solve the most minute glitches for the first two times I called in for help. I ended up figuring it out for myself, taking less time to go on comment boards to fix problems. I decided to cancel my service, which is when things really got bad. I was told that they could not cancel the service without a call back from a "customer retention" agent. I said that as OK. I never got the call. Three months later (so I am bad with monitoring my credit card) I realized that I was still paying for the service. I called to cancel again and wanted it to be backdated to the original call. I went from the initial person, to her supervisor, to being on hold with that person's supervisor. I ended up having to agree to getting a call back, to resolve the issue. I never got a call back. I called back in, and again they were unable to resolve the problem. I am not one to be unsatisfied with a product or be difficult, but this is beyond unsatisfactory. My issue is still unresolved. I would warn everyone out there to avoid purchasing premium support because they do not resolve issues, and it is not easy to cancel the service. I am out on my own to deal with my lemon of a computer. I will figure it out, much faster than the "tech support".

  • Harichlea Says:

    I purchased my Lenovo Y70-70 Touch less than a year ago. About a month after I purchased it, the monitor started flickering and showing lines. I took it to the place I bought it and they told me the monitor was defective and I should have it replaced [mind you, this is a $1,8000 laptop]. I called Lenovo Tech service, they asked me to send it to their Service Ctr. in Kentucky to have the monitor replaced. They sent it back seven days later...with THE WRONG MONITOR!!!! One of the reasons this laptop costs so is because it had a touchscreen but their INEPT technicians replaced the DEFECTIVE original with a non touchscreen monitor!!! One would think their own technicians should have access to the correct replacement parts, right???
    WRONG!!! So, not only they sold me a defective product but they weren't even able to replace the defective part with the correct one! That is the epitome of INEPTITUDE!!
    BUYERS BEWARE!!!!

  • James P Says:

    Lenovo hardware and software support are but a shell of what they were when IBM ran the show. My first system from them was an IBM T40, a great computer. While under warranty, the USB ports stopped working. I contacted IBM on December 27th, I received a pre-paid shipping on December 28th, shipped it out on the 29th, and received it back from them on January 2nd. They replaced the main board and went beyond expectations by replacing some of the plastic parts of the case that had minor cracks, and their testing revealed issues with the hard drive (I hadn’t noticed any), so the replaced that also, with every bit of my data was copied to the new drive.

    Onto Lenovo: I sent in a T400 for warranty repair. They replaced the palm rest and the bottom housing (without removing and reinstalling the Win 7 Pro COA sticker). The palm rest they installed was the wrong one, and the system was returned to me with a piece of tape holding the hard drive cover on, and the original problem still wasn’t resolved. I needed to return it two more times before my system was in acceptable condition. A few months later, with the warranty expired, the hard drive died. I installed a 500 GB SSD and reloaded Win 7 from the back-up disks I created on the day I received the system. I didn’t realize that the Windows COA number is not restored from this backup (unfortunately I didn’t realize this is something that should be recorded for safe-keeping), and began receiving messages stating that Windows was invalid. I contacted Lenovo, and was repeatedly shuffled back and forth between the hardware and software areas. I finally agreed to purchase a set of Win 7 Pro installation disks from them for $70.00, which they assured me would resolve this issue. It didn’t, and when I tried to return them for a refund, they refused, stating I didn’t call their tech support for assistance. I then had some health issues that precluded following through with this further. I finally bought a COA off of eBay for $50.00, and now everything is fine.

    Despite the problems, I’ve gotten 6+ years out of the T40 and T400, which have been carried back and forth to work every day. They’ve been my primary computers, so I must admit I’ve gotten good service from them. But the Lenovo factory service center returning a system with tape holding the drive cover on??? I can’t believe I’m actually looking at Lenovo T450s right now to replace the T400.

  • Niki C Says:

    I called technical support at this 844-316-2219 when my computer showed an error message & i couldn't leave the page nor shutdown my computer. A guy w/a thick indian accent attempted to diagnose the problem. He then accessed my computer & scanned it - showing me foreign & local errors/established to my computer. He then couldnt service my problem & transfered me to a 3rd level repair person. He scanned and showed at that point 71 errors & counting, when he told me fixing prices of $199.99 to $399.99. I asked again thst he was a tech for Lenovo & he said yes & other major companies. I told him i think he was a pop-up that caused my problem. When i declined to purchase he told me he'd have to call the FBI, i told him i was going to the police & hung up. I tried looking up numbers for lenovo & still havent gotten a valid number. I called my bank to freeze my account til further notice.

  • Arvind pathak Says:

    i think this Lenovo company not do work properly any body tell me how can i can extend warranty of my laptop
    plz

  • Arvind pathak Says:

    i think this Lenovo company not do work properly any body tell me how can i can extend warranty of my laptop
    plz

  • arvind pathak Says:

    I want two or three years warrenty of my laptop plz tell me

  • Pooja Says:

    Worst customer service. The chat agent walk off in the middle of chat because they are not knowledgeable about the product. Worst refund policy even if my lenovo product is not working since the day I bought. The telephone customer agent will disconnect the call when I was not agree with them. Useless service and worthless product

  • Angelo Torrissi Says:

    It's too bad you only tried consumer Lenovo support. The Think products for business have a completely separate support division. Consumer support is in another country. ThinkPad/ThinkCentre/ThinkStation support is in Atlanta, GA. Different levels of support.

  • Denzil Says:

    I have a Lenovo laptop it keep telling me that I have to update my system software, then i go in there to update press launch ,but it did not install.status:out of date last up
    and lastupdate not available

  • nadia guarino Says:

    I have lenovo thinkpad x61 i cant open windows 7 i need the password of Windows 7

  • Moshe Says:

    I bought Lenovo Premium Support deal - 2 years for 300.00 because I was having a terrible time on my Y50 4K laptop. After 40 minute wait on hold, I finally reached a man in India who to the way to fix my laptop was to restore to the factory settings. Never tried a thing to fix the problem. I could do that for free. No expertise, not even an effort. When I was unable to use the one-touch button to restore the laptop mailed one a recovery disc to me. After we ng up, I noticed that there was a one touch recovery program on the laptop that worked fine to restore my laptop. I calld back to ask to refund my 300.00 dollars and they wanted to charge me 70.00 usd for te disc. I talked them down to 40.00 and could not get him to budge past that. Bad service, terrible refund policy and I swear the guy was reading from a script that said, listen to them until they un out of steam then restore the computer to the factory settings. Terrible.

  • kimosey Says:

    I have been waiting a month for Lenovo to fix my Yoga that won't even turn on. I have spoke with multiple representatives. I have never been so poorly spoken to. They are rude and inconsiderate. Only order if you can fix your own computer.

  • kelvin Says:

    hae i have a problem with my laptop where its not displaying antying its just starting and off no display at all... please help me how to repair this mess

  • Mark Zabb Says:

    Incredibly frustrating customer service experience. I had purchased the accident protection plan for a Yoga 900 and my screen cracked. Setting up the return took an unnecessarily long time on the phone (close to an hour) but otherwise went fairly smoothly. They promised that it would be returned within 7 business day. 12 business days later (after hearing nothing from them) I called. This time I waited at least 45 minutes before speaking to anyone and when I finally did, it took another 10 minutes for him to explain that the part was unavailable and there was no time frame for when it would be ready; so they were holding my computer indefinitely!! I pressed to speak to a manager and (after another 10 minutes or so) the technician told me that one would be able to call me back within THREE DAYS??!! When I did eventually get the call days later, there was lots of apologizing but absolutely no useful info about when my computer might get repaired. This process has been absurd and I still don't have my computer back.

  • Stephanie Pedrotti Says:

    Absolutely the worst customer service ever. Bought a Flex 3 for my daughter for Christmas 2015 for college use. When I tried to register warranty they said it was registered to someone else. That should have been my first clue this was a returned lemon that I purchased. Computer started to freeze up within 1 month. By the time she came home for Easter break it was freezing every 30 min. Totally useless for her classes. I purchased a 2Y In-Home next business day extended warranty. Talked to Lenovo in the US they wouldn't do a thing for me as it was purchased at Best Buy. If I had purchased it through them they would help. Therefore I was transferred to the Phillipines where after there diagnostic tests it was the hard drive failing after 3 months! They refused to honor the warranty about getting a tech to my daughters site the next day or getting her a new computer. This is stated in the warranty I purchased. They refused! The US Lenovo customer service again refused to intervene as the computer itself was purchased through Best Buy. The extended warranty was purchased through Lenovo. Still waiting for phone call from Phillipines. No tech. No part. No Service. Never again will I purchase a Lenovo!

  • Kemi Ola Says:

    I have a broken screen, I wanna know how much a Lenovo g410s touch screen repair is

  • Ertan Yilmaz Says:

    Lenovo is the worst customer service company I ever dealt with. We ordered the Laptop online, took 4 months to get delivered instead their 4 weeks commitment. We had a major issue recently with the laptop. I have been dealing with them to resolve the issue last three (3) months. Still I cannot use my laptop.

  • claude boucher Says:

    get a window pop up that tell me enternet explorer stop working could you help me out

  • nogo16 Says:

    Thinkpad purchase.In 1 year,it has "blown up "with issues 3 times! Pre sold software was missing, motherboard replaced, boots into black screen that Windows can't repair. Like the author, I found using phone support ineffective, and VERY aggravating. They wanted me to pay premium support to install my missing software that was supposed to be imaged for my configuration!Clearly,when Lenovo support's under skilled, they default to forcing customers to PAY for a senior tier support;unacceptable. Chat spent 30 minutes only to be told to CALL tech.support. When I sent my Thinkpad in for repair, they returned it damaged.

  • vamsi Says:

    I have lost my drivers so...i am unable to get them how could i get them back

  • annie Says:

    video card as I work graphics lg files which is good for working.

  • David Says:

    They wanted me to pay for premium support $199 for me to download the Dragon Assistant software after I accidentally deleted it. (It came pre-installed.)

    Also the $17.95 that Brittany mentioned in her post is a _monthly_ charge with a year contract. Otherwise I was willing to do it as a one time fee. But no, it's a contract with a cancellation penalty.

    Doubt I will buy Lenovo again since you can't reinstall the preloaded software.

  • Kiara Says:

    I buyed lenovo laptop a few months ago. Everytime I try and turn off my Lenovo G5080 Laptop, it will say shutting down and the screen will go black but the power button light will never go off. Also, if I leave it sitting and it falls asleep it won't actually hibernate and I will have to hold the power button to turn it off all the way and then turn it back on. What to do?

  • Brittany Kalisek Says:

    Didn't help me at all. Said they could help and charge me a one time fee of $17.95. I'm like no, I'll decline. I just wanted to ask if my computer is compatible with an external DVD drive, and he said you can talk to my engineers if you pay the $17.95. I was like, no thanks, I'm a college student, and I've already forked out $750 for the computer... You'd think you could get some customer service.

  • Patel Says:

    Lenovo is very bad in Laptop and servicing so kindly requesting all never buy Lenovo product and in laptop 'G' series is very bad. I suggest to Lenovo please stop to selling of Lenovo 'G' series laptop and if possible please collect all laptop back from users and markets.

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