Intuitive interface; Easy to communicate with caretakers; Customizable feature set; Medication and treatment management
Pricey monthly fee; Lacks dedicated volume buttons; No camera function (yet); Design somewhat bulky
The Claris Companion tablet allows elderly users to keep in touch with family and caretakers, but the monthly fee is a bit steep.
Although mainstream tablets are becoming more and more ubiquitous, they're not necessarily ideal for elderly users, who may find the devices' robust feature set and small controls overwhelming. Starting at $99 for the Wi-Fi version and $199 for the 4G version, the Claris Companion aims to simplify the tablet experience. This Android device packs a fully customized interface that allows users to check in with loved ones or caretakers, send messages, and be reminded of when to take medication. Read on to find out if Claris' new product is a worthy companion.
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DesignSamsung Galaxy Tab 2 10.1 with a thick 12 x 9.8 x 1.5-inch bamboo casing. The tablet's outer shell has an exposed slot for its front-facing camera, with two stereo speakers at the bottom. The wooden design has a decidedly un-tech and warm aesthetic, which we're assuming will please the target audience. However, the result is a fairly bulky and heavy device.
In order to allow users to access the tablet's power button, Claris included a small metal rod with a wooden tip that can be inserted into a hole on the top left of the case. The Claris Companion logo is etched into the covering in between the two speakers. Note that the tablet doesn't have physical volume controls, so the user will need to adjust it via the software.
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Combined, the tablet and dock weigh 5 lbs., and the tablet portion is 2.6 lbs. -- 1.4 lbs. heavier than the Tab 2 10.1. Though it's designed for stationary use, the Companion is easy to hold when undocked, thanks to the textured plastic back panel.
The Wi-Fi version of the Companion costs $99 with a $59 monthly subscription fee over a two-year contract, while the contract-free version costs $549 with monthly payments of $39. The $99 setup will run you $1,456 after your two-year contract, while the $549 one will cost you $1,446 in total. The limited-time "Lifetime" Wi-Fi configuration costs a one-time payment of $995.
The Companion is available in two core configurations, with a variety of payment plans for each. The 4G model costs $199 with a two-year contract and $69 per month, and the contract-free version costs $649 with a $49 monthly fee that can be canceled at any time. Both 4G plans include a free first month and have monthly data limits of 250MB. The $649 configuration will cost $1,776 after two years, while the $199 model will cost $1,786 over the same time period.
The 4G model of the Companion is powered by Verizon 4G LTE, which is available in roughly 500 markets in the U.S. We had no problem staying connected to the 4G LTE network when using the Companion in Manhattan's Flatiron District.
Regardless of which model you select, the Claris Companion requires a monthly subscription in order for you to use its features, which include text messaging, tech support and free software upgrades.
The Companion's default background -- a nighttime shot of the London skyline -- appeared in crisp detail on the tablet's home screen.
We watched the 1080p "Child of God" trailer on the Companion and were able to make out individual strands of Scott Haze's thick, brown beard. We did, however, notice some blurring when the actor moved quickly.
Before you can use the Companion, a caretaker or family member must set up the device via a backend website. As the Companion is meant to be purchased by the caretaker rather than the user, the setup process can be completed at the point of purchase. However, the device's settings can be modified at any time.
On the website (www.clariscompanion.com), caretakers can adjust parameters for Messages, Events, Photo Album, Reminders and a variety of other options. Claris allows caretakers to activate specific Companion features with a single click, and we noticed new features popped up on the Companion a few seconds after we activated them online. For example, when we chose the Display Call Me Button online, the Call Me icon was available on the Companion screen right away.
The 4G LTE model will take users to the Companion screen immediately, while the Wi-Fi version will start up as a standard Galaxy Tab 2 10.1 with a TouchWiz interface. Once a Wi-Fi network is chosen and the device is online, the Companion interface will activate.
The Companion is meant to provide a simple user experience for those near its average user age of 86, and the interface reflects this purpose. Depending on how many features are turned on, up to six large teal circles sit at the bottom of the device's screen, each of which activates a different function, such as Call Me and Check In. On the top right of the screen is a small, red Off icon, which will simply put the device into Sleep Mode.
Currently, users can have up to six different icons on their screen at once, though a future update will allow for more. According to Claris, updates will occur automatically and will not require users to follow a prompt.
Messaging and Alerts
Loved ones can set medication reminders for Companion users and receive text updates whenever a user has taken, delayed or skipped his or her dose. When Companion users need a particular person to dial them up, they can tap the Call Me icon and choose a contact, who will then get a text message notifying them of the request. For less-urgent occasions, users can simply touch the Check In icon to let loved ones know that everything is going well.
Although the current iteration of the Companion can't make or receive calls, the device's texting functionality held up reliably during our testing. We received a Please Call Me text from the Companion on our iPhone almost instantly after tapping the Call Me icon. The Check In feature yielded the same results. Messages sent to the Companion from the backend website showed up after a few seconds, and vice versa.
The Companion packs a set of amplified stereo speakers. The device makes a brief water-drop noise every time a button is pressed, and a few seconds of music are played when a user receives a new message. We watched the Companion's built-in exercise video and were able to hear the words of the instructor clearly.
The Companion performed better than average on the LAPTOP audio test, which measures the decibel rating of a tone at full volume when held 13 inches away from the user. The device played the tone at 88 dB, which is higher than the 83 dB tablet average.
The tablet is loud enough to be heard from across the room, though there's no way to adjusAndroidte volume without sneaking in to the device's Android backend. The headphone jack isn't accessible, but there aren't many functions on the Companion that warrant earbuds.
The Companion isn't meant to be used as a standard Android tablet, but we put it through several benchmarks to gauge the capabilities of its 1- GHz dual-core processor.
On our VidTrim test, the Companion transcoded a 205MB 1080p video into a 480p MP4 in 8 minutes and 58 seconds, which is about 50 seconds slower than the category average of 8:06.
In terms of real-word performance, we navigated the various features of the Companion smoothly and easily. Every icon on the Companion's home screen responded immediately to our touch, although the keyboard lagged slightly.
Camera and Photos
The Companion has the same VGA front-facing camera as the Galaxy Tab 2 10.1 does, but as of this writing, there is no way to utilize the camera from the Companion interface. A device designed for the elderly and their caretakers could certainly benefit from video-chat functionality, which Claris plans to add in the future.
The Companion has a Photo Album function for viewing pictures that are uploaded externally via Claris' website. This is an efficient way for people to send photos to their elderly parents, and the Companion allows caretakers to set up an automatic photo slideshow as their device's wallpaper. In our testing, the Companion notified us of our new photo several seconds after we uploaded it to the backend, and the device automatically displayed a new photo roughly every 9 seconds with the Slideshow function turned on.
While both configurations failed to last as long as the category average of 7:03, the Companion's endurance is respectable, considering it isn't meant to be used on the go.
|CPU||1 GHz dual-core Cortex A9 processor|
|Storage Drive Size||8GB|
|Storage Drive Type||Flash Memory|
|Display Resolution||1280 x 800|
|Graphics Chip||PowerVR SGX540|
|Front-Facing Camera Resolution||0.3|
|Card Reader Size|
|Warranty / Support|
|Size||12 x 9.8 x 1.5 inches|
|Weight||2.6 pounds (docked) 0.5 pounds (undocked)|