How To Restore Your Kindle If It Experiences A Critical Battery Error

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Here's a bonus Kindle tip for those of you who take breaks in-between reading bestsellers and sometimes leave your eReaders alone for too long. Unlike most electronic devices, when the Kindle’s battery gets dangerously low, it doesn’t automatically shut itself off. Instead, it will switch from the screensaver to a screen that reads “Critical Battery. Your battery is empty. To continue using your Kindle, connect to a power source.” If you don’t catch this screen shortly after it’s displayed, you may find that just plugging the Kindle into an outlet won’t bring it back to normal functionality.

If the battery isn’t too far gone, here's how to revive it:

  1. Plug the device into the Kindle A/C adapter (not your computer) and let it charge for a few hours. Be sure the charging light is lit -- sometimes a drained Kindle will stop charging a few seconds after you plug it in. Unplug and replug until the light stays on steadily, then leave it alone. Most of the time you'll come back to a restored Kindle. If not, go on to step 2.
  2. If you still see the same Critical Battery screen after charging, unplug the USB cord, then hold the power slide to the right for at least 20 seconds.
  3. Release the power slide, then immediately press and hold the Home key for another 30 - 45 seconds.
  4. Once the Kindle’s screen begins to flash, release the Home key. The eReader will boot to recovery mode. To continue, press and hold the R key until the screen flashes again.
  5. After the device is finished rebooting, you may see the Critical Battery screen once more. If so, plug in the USB cord and wait for the Kindle to return to the Home screen.

If you can’t get past step 3, the battery might be too far gone. Contact Kindle customer service via phone (866-321-8851) to walk through extra troubleshooting steps. If they can’t revive it, Amazon will usually replace the eReader for free.

The best way to avoid this is to turn the Kindle off completely if you're taking a break from reading. Click here to learn how.

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73 comments
  • Noah Stockton Says:

    Hey I got the 7th gen fire and it won't charge help me

  • daniel Says:

    what if this does not do a thing?

  • Andrew Smith Says:

    I charged my kindle and it showed that it was fully charged. Then started to use it and the battery low sign came up and it showed that there was no charge left. Done this twice now with the same result. Your guidance please.

  • Roanna Says:

    Update: Its working again! I did it once i recalled where the power button was and jogged my memory for the passwprd we are back up and running hooray! many thanks for this tip again.

  • Roanna Says:

    Hi mine is old style kindle from 10 years ago first generation. I have a screen showing plug in to charge but it wont turn on. however green lght shows at bottom. trouble is i have forgotten which button does what!

  • Raquel Says:

    Reva Lewis tip to close the case worked really good for me!!!!

  • Ione Couch Says:

    My Kindle Fire was not charging.
    I knew that my cord was fine because my Kindle Paper White charged just fine. My Kindle Fire would say that it needed to be charged - had a green light. I did what Reva Lewis said only it took about 40 tries and I finally got an amber light. But it went back to green or sometimes no light at all. I tried about 20 more tries and got another amber light. This lasted a few seconds longer and then nothing. Another 20 tries and it stayed on. I kept an eye and then finally it was charged!! I don't know if it is "fixed" or if I will have to keep doing this.

  • Tammy Warner Says:

    I had the issue that explained here, but the fix above didn't fix it. However, I called them (using the number you gave, thank you) and she had me plug it in and hold the power button for 45 seconds. At that point, it updated, restarted and It is now on my home screen, and hopefully it is now charging. Just thought I'd share for those that this didn't work for.

  • George Taylor Says:

    What is the Amazon contact number in the UK for a replacement?

  • Uhtred son of Uhtred Says:

    Ensure that you use an Amazon charger, it seems like a small thing but it is significant...this should be the first thing you do

  • jclare Says:

    I don't own a kindle but was visiting a friend with the battery problem. Followed the advise of Reva Lewis from May 27th 2018. Got the kindle screen working with in 15 min.

  • Reva Lewis Says:

    I had this same problem so I decided I'd weigh in here. My problem started when my Kindle slipped between my headboard and my box springs and got lost for MONTHS. Needless to say, when I finally found it, the battery was dead. I had no idea that a Kindle's battery would react this way so I was devastated. I jumped on here and started researching. I am happy to report to y'all what method will work. HOWEVER, be forewarned, it seriously may (and probably will) take 4-6 attempts before it works AND pay close attention to the last step. First of all, my situation never allowed me to get to the "Power Slide" button. So what I did was press the "Power" button at the bottom of my Kindle Paperwhite. (Bear in mind that the only sign of life I could see at this point was a yellow light when my Kindle was plugged in.) Once I held the "Power" button down for several (let's say 20) seconds, the yellow light would start to blink. I'd count about six blinks and then the screen would come on, then "battery" icon would leave the screen and hope would appear...briefly. Then hope would dissipate just as quickly as it appeared when the screen would grow dark again and the battery icon reappeared. Not to be outdone, I tried again. Same thing. And again. Same thing. Twice more with no different outcomes. So I left it alone and came back to it in a couple of hours. I went through the same process, only this time, when the screen started to come on, I quickly closed my case and let my Kindle finish its process. I went on about my business and came back a little later. Success! Apparently, closing the case helped so my Kindle could save what little battery power it had stored. So I guess the moral of this story is "Patience" and "Fortitude" pays off. I can't tell you why it took so many attempts, I can only tell you that it worked. I hope this helps someone else out there and brings you some hope. Good luck!

  • Ana Osório Says:

    I can't remove items from the device.I already followed the steps to do it the contents remain in the kindle

  • Chris Says:

    Have tried unsuccessfully for over a week to charge my husbands (my old)kindle. Tried the way you describe above, took 4 tries but is now charging and has updated itself. Many thanks, brilliant!

  • Cheryl Says:

    I had replaced the battery once several years ago and had just charged the battery the weekend before getting this message. The battery would not recharge, even though it had not been showing signs of dying. After installing a new battery I still received the error message and tried the steps above. Still getting the message but the charge light is staying lit. I still think there may be an issue because the last time I changed the battery, It had power in it and the home screen did show - not happening this time, even after the reset.

  • Frank Says:

    I have a critical battery warning on my Kindle 2, no luck on recharging or anything. Could you please help? Thank you Frank

  • A browne Says:

    Information above very useful. My kindle now working again phew!

  • Laura Jones Says:

    I have had my Kindle Fire for a week and I already can't use it! It just flashes on and off all the time. No charging light when I try to charge it and a list keeps come on 'reboot now' update etc. But none of those work either! HELP!!

  • Pauline comack Says:

    My kindle went dead without any warning

  • Naisa Says:

    I haven't use my Kindle for a while and I tried charging it with my phone charger but it turns on and turns off it won't charge or turn on anyone know how to fix it???

  • Carol Starling Says:

    Have not used my Kindle for a while and battery is empty and will not charge, can you advise what to do.

  • Jitendra Says:

    I have purchased Kindle 6" Wi-Fi 2 days back. It is not charging. I tried all possibilities mentioned. Nothing happens. What will be the solution?????

  • Mair Shaw Says:

    I have tried all of your suggestions and my battery is still going flat very quickly

  • M_Kindle Says:

    The instructions above only work if the Kindle is not too far gone. If you have a complete battery drain you need to find a way to get the Kindle enough juice to get it to at least turn on. I tried everything on my 3rd generation Kindle- I charged the kindle overnight - holding the reset button for 3 minutes...nothing worked.

    I decided to charge my Kindle using the Samsung Fast Charger that essentially overcharges the battery - After 3 hours i finally saw a green light - at which point i followed the instructions above of holding the Power slider for 30 seconds then pushed the home button until the screen flashed and then hit the R letter...and guess what it worked. I went through everything prior to discovering this solution - i called Amazon and spent 3 hours on the phone being passed around from one person to another.

  • Tina Williamson Says:

    My kindle will not charge. I've tried everything.

  • Kezia Says:

    Thank you. Steps 2 then 3 worked!

  • Victor Says:

    Thanks. Worked fine on my Kindle DX, unused for 3+ years. Note: I had to reiterate step 1 about 20 times.Each time the charging light would stay on longer: 30 sec., 60 sec., etc. After reaching about 5 min. charging light on without interruption, it stayed on continuously. Then all good!

  • Fran Bakker Says:

    Reading a book and I would turn a page and a it would say if I downloaded the book from Amazon there is a problem to delete it and download in iCloud. I put the book down and came back an hour later and had white screen. I tried to reboot now and now all I have is picture of boy under screen. Can't get to home page. Help? Right now I am recharging it?

  • Denise Cutler Says:

    Hi ever since my kindle paper White has been updated I'm needing to charge it everyday please help I can't not be without me kindle, I'm disabled and my kindle is honestly a big part of my life!
    Regards
    Denise Cutler

  • Lynda West Says:

    Thanks works cine now. Was going to take it to have it repaired saved me money. Lynda

  • Rosie Says:

    Thank you. I was all set to put my Kindle in the bin. Tried method suggested. It worked!

  • Deborah Siemsen Says:

    Thank you. I followed your instructions and my Kindle is working again.

  • Serena Colon Says:

    I've tryed that but it still wont work so what do I do.Is it maybe because I dropped it.

  • Alice Lucero Says:

    My kindle won't charge. I've tried pushing button on & off. Still does not want to charge. The screen lights up still saying low battery. The green light won't go on to let me know it's charging. What can I do?

  • Jaime T Says:

    I hadn't touched my Kindle 2 in about 5 years. This worked like a charm! Thanks!

  • fred Waldon Says:

    I have a paper white that will not charge.when I plug in to the car charger the orange(yellow) comes on sometimes stays on others flashes and goes off. Neither time does it charge.always shows battery and charge cord and source.when using a/c cord in house orange lite does not come on and does not charge

  • Mattie jennings Says:

    My kindle will not charge I have tried everything and it still want charge.

  • Ed Addis Says:

    Replace it free - you must be joking! They just told me mine is out of warranty, and offered me a 15% discount on a new one!

  • Hayleydeboard Says:

    It will not even pas step one but the charger got jammed in it and it will not charge

  • LouAnn Says:

    I am so glad I searched and found this before I threw away my Kindle DX!

    I tried restarting multiple times with no success before resorting to a chat session with an Amazon customer service rep. She eventually told me my Kindle could not be fixed and offered me a refurbished one at a discount.
    However, it would be a smaller one, as the DX is no longer offered by Amazon.

    I have my beloved Kindle back! Thank you so much!!!

  • rose gumble Says:

    my kindle won't charge it's orange light is on but after a while it goes off and screen as plug in

  • Shane Says:

    This worked. I had to do the Hold Power button for 20 and then Home button part to get it to reset. Picked this Kindle up for $5 at a Pawn shop because they didn't think it worked.

  • Ricardo Says:

    I tried the mentioned methods but none worked (including take out the battery).
    I noticed that when the charger was plugged in, the light was on for a short time (about a minute). So I plugged the charger and when the light turned off I removed the charger and plug again, imagining that these small loads reborn my kindle. And after about 10 loads, it worked!
    I had a lot of work to remove the back cover (to remove the battery). My kindle was pristine, now got some scratches and dents ... it's better to leave the battery extraction as a last alternative.

  • Ricardo Says:

    I tried the mentioned methods but none worked (including take out the battery).
    I noticed that when the charger was plugged in, the light was on for a short time (about a minute). So I plugged the charger and when the light turned off I removed the charger and plugava again, imagining that these small loads reborn my kindle. And after about 10 loads, it worked!
    I had a lot of work to remove the back cover (to remove the battery). My kindle was pristine, now got some scratches and dents ... it's better to leave the battery extraction as a last alternative.

  • Karina Says:

    This is the most useful thing I have ever found on the Internet. Thanks a million.

  • bill Says:

    Spot on thanks

  • Chris Hopon Says:

    I cannot believe that I have finally found the answer to this problem AND that it was such a straight forward an easy answer was truly icing on the cake!

    Thank you, Thank you, Thank you!

  • ladyman Says:

    hee hee

  • MisterPilgrim Says:

    My girlfriend's kindle had become unresponsive and didn't appear to charge, this guide helped us get things working again.

    Thank you for posting such a helpful and informative article!

  • Kathy Barduca Says:

    This worked perfectly on my basic kindle that I had "lost" and found several months later. Thanks for your help!

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