Uh oh! Seeing SOS on iPhone is never welcome, and while it's not a great sign, it doesn't mean you've accidentally triggered an emergency alert.
The SOS we're talking about here appears in the status bar at the top of your iPhone where your cellular connection level would typically display. If you are wondering how to activate an SOS alert on your iPhone, we've got you covered, but in this article, we're just looking at what the SOS on iPhone status bar means and how to fix it.
What does SOS on iPhone mean?
The SOS icon appearing in the status bar of your iPhone indicates that you no longer have a proper cellular connection, which leaves you only able to complete an SOS call or text to emergency services.
On an iPhone 13 or earlier if you pass out of reach of even SOS service you will see it shift to "No service." The iPhone 14 introduced satellite SOS capability, so unless you are spelunking or deep-sea diving you shouldn't encounter that message.
SOS on iPhone due to a service outage
If you've found your way here hoping to find the reason behind the SOS message on iPhone, then there's a high likelihood that you're encountering a service interruption or outage with your cellular provider.
It's the most common reason we see an uptick in traffic to this page, and it can be well worth checking on the service status of your cellular provider if you're currently having issues.
"How do I check for service outages?"
Checking the service status of your cellular provider can let you know of any potential service-affecting issues in your area, and will sometimes inform you of potential ETAs for when the issue is expected to be fixed.
Unfortunately, not every cellular provider offers these kinds of outage trackers. However, if you're still able to access a Wi-Fi connection, the following pages may be of use to you in finding more information about potential service outages in your area.
- Check AT&T network status (Including Cricket Wireless, Straight Talk)
- Check Verizon network status (including Visible, Xfinity Mobile)
If your network isn't mentioned in the list above, don't panic. While your cellular provider will likely have the most accurate information about potential outages affecting your service, several third-party websites exist to track user reports of service disruptions in real time.
Sites like these allow you to receive up-to-the-minute information on any service issues, including the number of user reports taking place, and from which location they are coming from.
We recommend checking the status of your cellular network on Down Detector, but several alternatives exist, including: Down For Everyone Or Just Me?, Is The Service Down?, and Outage.Report.
"My network has a service outage, how long will it last?"
The size and scope of any particular outage can vary wildly depending on the kind of fault impacting a network.
In February 2024, we tracked an issue impacting the AT&T network that caused cellular disruption nationwide — resulting in potentially millions of AT&T (including Cricket Wireless and Straight Talk) customers receiving the iPhone SOS indicator throughout Texas, Illinois, Georgia, Washington, and Kansas.
This particular issue lasted for over 12 hours and was so severe that even 911 calls to emergency services (which are typically still possible while your iPhone is in an SOS state) were affected.
That fault was reportedly caused by, as AT&T claimed, "the application & execution of an incorrect process used as we were expanding our network."
Thankfully, outages like the one that affected AT&T's network earlier this year are quite rare. However, when they do happen, disruption to your regular services can be more severe and the resolution may take longer than most other issues.
More commonly, service outages may be caused by severe weather conditions, overloaded networks, or scheduled maintenance. These types of outages can last anywhere from a few minutes to a few hours and will not normally affect customers on a national scale.
If you're seeing the SOS on iPhone warning, it never hurts to check your email or texts for messages from your carrier indicating planned work or scheduled maintenance in your area.
Other faults and outages, such as physical damage to cellular towers or equipment failure can be even more localized, impacting a smaller area though potentially for a longer time. It's possible that you may lose all service or that you face intermittent connection problems until the fault is resolved.
"I don't see any reported service outages, what should I do?"
You may find that your service troubles don't align with any current reports of outages in your area or on your network. If so, you should contact your cellular provider's customer service or technical support departments and inform them of your issues as soon as possible.
If you're one of the first to notice a fault, your report could be vital in allowing your provider to respond promptly to any issues. If there are no indications of any loss of service at your location, your cellular provider should be able to troubleshoot the issue with you and hopefully find a solution.
There are several ways to contact your cellular provider, with X/Twitter, webchat, email, and phone options available to most customers. Check out the following links for ways to get in touch with your cellular network provider.
- AT&T
Website | X/Twitter | Phone: 1-800-331-0500 - T-Mobile
Website | X/Twitter | Phone: 1-800-937-8997 - Verizon
Website | X/Twitter | Phone: 1-800-837-4966
How can you fix SOS on iPhone?
The easy answer for solving SOS on iPhone messages is to return to an area with stronger service. However, if you are in an area where you know you have had a connection in the past it is possible that the phone simply isn't properly registering the connection.
While we've already shared several things you can do to check for issues and how to reach out to your network provider for more help, you may be able to solve your problems on your own. Should you want to try, the following instructions may be of use to you.
In this case, swipe down from the upper-right corner of your display and tap on the green Cellular Data icon to shut it off, then tap it again to turn it back on. If that isn't enough to jog your iPhone back into remembering that it should have a proper connection then soft reset your iPhone.
You do this by simultaneously holding down the side button and the lower volume button for about 3 seconds and it will bring up a new screen with two sliders and a cancel icon. Slide the top power icon to the right and your phone will power down. After it's done shutting off just wait a few seconds and then hold the side button to power it back up again.
That should be it, if you are in range of a connection your phone should find it and banish the SOS from your status bar.
If you are repeatedly encountering this problem in areas where you shouldn't have connectivity issues, your phone may either have a faulty SIM card or a faulty SIM card slot. This will require a trip to your carrier or the Apple store. If you have an iPhone XR, XS, XS Max up through the current iPhone 15 models, you should consider switching to eSIM.
My daughter's iPhone 13 Pro had precisely this issue and while we had a bit of an eSIM disaster getting things moved over initially, it has worked perfectly since then with no SOS message in a year now after seeing it almost daily.
More from Laptop Mag
- MacBook Air M4: Everything we know so far
- How to hide caller ID on iPhone — make anonymous phone calls
- MacBook Air vs. MacBook Pro: Which Mac should you buy in 2024?
