Best & Worst Laptop Brands

  • MORE

best worst ltp brands 2016 full scorecard v2.5
Whether you're buying a car, a washing machine or a computer, brands matter. That's why, each year, we evaluate the leading laptop brands to determine which provide the best products and support. While even the lowest-ranked companies offer some quality laptops and the top brands have a few less-than-perfect entries, it's important to know about the manufacturer when you're considering your purchase.

Best-Worst_LTP_Brands_2016_time-chart

This year, Apple and Dell maintained their positions as the No. 1 and No. 2 rated brands, respectively, while Asus jumped up from seventh place to third, based on some very strong products. By the same token, HP fell from third to sixth, due to a series of mediocre laptops, not much innovation and weak support.

1. Apple

Apple remains our top brand for the seventh year in a row, thanks to its combination of best-in-class laptops and industry-leading tech support. The Cupertino, California-based company also received top scores for its powerful preloaded software and convenient warranty coverage that lets you either mail in a defective product or bring it to a store for service.

Best-Worst_LTP_Brands_2016_reportcard_APPLE

Full Report | Best Apple MacBooks

2. Dell

For the second consecutive year, Dell is the best PC (i.e., non-Apple) laptop vendor — and No. 2 overall — because of its strong laptop lineup and helpful warranty. The company offers the widest array of laptops, ranging from low-cost Windows systems and Chromebooks to high-end gaming rigs. The XPS 13 is our favorite notebook overall.

Best-Worst_LTP_Brands_2016_reportcard_DELL

Full Report | Best Dell Laptops

3. Asus

Asus climbed the ranks to third place this year because of its attractive, well-built products. Thanks to high-quality laptops like the Asus ZenBook UX305, the Taiwanese manufacturer took third place in the Reviews category. The brand also scored high for value, thanks to aggressively priced products like the Asus F555LA, a sub-$400 laptop with a 1080p screen.

Best-Worst_LTP_Brands_2016_reportcard_ASUS

Full Report | Best Asus Laptops

How We Rate Brands

To evaluate the brands, we assign each company a score on a 100-point scale. The scores are broken down into seven categories: Design, Reviews, Tech Support, Warranty, Software, Innovation, and Value and Selection. Here's what each means:

Design (15 points): We absolutely will judge a notebook by its cover — and its sides, deck, bezel and base. Though no two notebooks look exactly the same, each brand has a design language that cuts across its product lines. We look at not only aesthetics but also the materials used and overall build quality.

Reviews (30 points): The most important aspect of any brand is the quality of its products. To determine a company's Reviews category score, we used the ratings we gave its laptops between Feb. 1, 2015, and Jan. 31, 2016. We added up the number of stars each laptop received (Laptop Mag grades on a scale of 1 to 5), add a point for every Editors' Choice award and count ratings below 3 stars, which we consider "not recommended," as minus 1. We then divide the score by the number of laptops we reviewed and multiply by 5 to reach our total out of 30 points.

Best-Worst_LTP_Brands_2016_logo-strip

Tech Support (20 points): When you buy a laptop, you want to know that the manufacturer is going to stand behind it and help you with technical problems. We base this score on the ratings from our annual Tech Support Showdown, where we go undercover and pose questions to all of the companies, using their phone, Web and social channels. To reach our score out of 15 points, we divided the last Tech Support Showdown rating, which is out of 100, by 5.

Warranty (5 points): If something goes wrong with your laptop, how easy will it be to get it serviced? Most companies offer a standard one-year warranty; but some make you pay for shipping when you send in a product for repairs, whereas others absorb the cost. The best brands also allow you to upgrade your RAM and storage drive, without voiding their warranties.

Software (5 points): Most laptops come with a few first-party utilities, and many come with at least some bloatware. We give points for providing useful applications and steering clear of unwanted preloaded software.

Innovation (10 points): The laptop 2-in-1 market is moving fast, and if you stand still, you'll get rolled over. For the Innovation category, we award points based on the brand's ability to move the market forward by implementing or developing new technologies.

Value and Selection (15 points): Which market segments does the manufacturer address, and do the products provide a good bang for your buck? For this category, we award points for having a wide range of laptop types (budget, business, gaming, etc.) and for providing aggressive pricing. Providing the ability to configure your own system online is another plus.

The Best Laptop Brands of 2016
Brand: Rank: Overall Score (out of 100)
Apple 1 83
Dell 2 82
Asus 3 81
Lenovo 4 77
MSI 5 75
HP 6 73
Microsoft 7 71
Acer 8 67
Samsung 9 60
Toshiba 10 58

 

Editor's Note: These brand ratings are refreshed in March of each year. The 2017 ratings will be published in March of 2017.

Add a comment
376 comments
  • torrie Says:

    To add to my previous comment... I meant bottom left corner. Other people have been having a similar issue since 2008 and HP has done nothing to fix it but one recall. The two broken laptops have the same issue. They are both HP Envies. Just stating why I hate HP and I'm hoping to help others from potentially wasting their money and the hassle.

  • torrie Says:

    I used to have a fairly decent experience with HP. My first laptop is an HP I got from Walmart that's still kicking. However, my most recent HP laptop is horrible. There literally is no fix. The issue that I'm having dates back to 2008 and unfortunately stuck with 2 broken laptops and possibly a 3rd one. Do not buy HP. Save yourself the trouble. I took one of my two broken laptops to get repaired and it would cost about $300 to fix plus! It was not a guarantee fix! It could break in the left bottom of the case again even if I got it "repaired". Never again will I buy HP... I hope no one else will have to go through this and waste hundreds of dollars for a computer to work for about a few months to a year...

  • smith Says:

    I want best please recommend the best smart faster
    leptop

  • Read Square Trade Says:

    It all about overall quality that parts keep working together without any hardware problems. HP n' acer have weakest quality compared to asus /toshiba /sony. SquareTrade tells truth.

  • Sriyanjan Says:

    Whatever hp envy series is the best

  • Stephen Says:

    I've had the same HP since 2007 and it is still working great. I don't understand why people do not like HP. I have an HP Pavilion dv7 with the following:
    Processor: AMD Turion X2 Dual-Core Mobile RM-70 2.00GHz
    Graphics: ATI Radeon
    Ram: 4.00 GB
    Hardrive: 500 GB
    Windows 7 Home Premium 64bit
    DVD/RW and Webcam.

  • martin Says:

    Have to disagree with Toshiba. Droped it from three feet going on 4 years 3 months ,no issues. Have Acer and the H popped off LOL.(2 months in)

  • William Fankboner Says:

    I notice there's no category for RELIABILITY! How can you recommend laptops that have such abysmal ratings at Amazon? For example: Dell XPS models that more than 50% of the purchasers swear they wouldn't buy again?

  • Beherrel Says:

    Bought a Lenova laptop last year, three months later the screen died, very poor customer service. Will never buy a Lenova product again.

  • A Murthy Says:

    we are going purchase Dell make lap top please send the quotation for different configuration systems

    please suggest which is the best Laptop

  • Ensen Says:

    I was a MSI user and I switched to and bought an ASUS ROG G752VL didn't disappoint me. Glad I switched but I didn't say MSI was bad the reason I switched is I like ASUS' Laptop designs more.

  • Robert Says:

    How can you name Apple the best in warranty? They do not respect their warranty, they do not follow statutory rights. This article is simply paid and bought by apple-fanboys... gross

  • Kevin Says:

    Typing this comment in my DELL Studio that I own for 5 years. Still packs a punch! Contrary to what people say with DELL, I have had no problems with it AT ALL.

    Owned a Toshiba and yes, Agree with it being the bottom on the list.

  • Michelle Says:

    I just got a Lenovo laptop,hope I didn't make a mistake.would like to know,if it's good,or i should return it. Please help!!!!

  • aviral Says:

    guys don't waste your money on hp i recently buyied it for 80k Rs. which is a huge sum of money and it proven to be a piece of trash. IDK how hp ranked 6 according to me it should me at last. So please it's my request don't waste your money on hp go for any other brand

  • Amelia Says:

    i used to have a toshiba like probably in 2011 at it WAS good but i dont know whats gone wrong with this company..

  • david Says:

    I think Dell and maybe some others are moving more to a integrated battery so the maybe can control who or where the battery is bought. beware kiddies.....

  • abdurehman yasin Says:

    Wich one, best on battry, speedacses,safty,and comfort

  • bruce Says:

    To me HP is the best, i have HP620 since 2009, still working, strong apart from battery i changed, nothing else, when next i want to buy, i go for HP

  • Debaditya Palodhi Says:

    Apple is the best. But Dell is not bed.

  • Dumbphone Says:

    I suggest to add the iFixIt score of recent MacBooks (1 on 10) to the list of criteria, that would certainly change the ranking of those machines. Can't understand how Apple come so high with portable computers which lack certains keys (such as "delete" or "hashtag"), have no dedicated numeric keypad, no DVD-reader/burner, no more USB ports... 5 on 5 on software, are you kidding ? The only thing which is correct in your ranking is the 5 on 15 for value : really much too expensive for what you get.

  • Lisa Parker Says:

    I CAN'T BELIEVE HP PRODUCTS EVEN MAKE NUMBER SIXTH ON THE LIST. WHAT EVER YOU DO DONT GO THROUGH HP SHOPPING OFFICIAL SITE ONLINE AN CUSTOMIZE TO BUY ITS YOUR YOUR LOSS MAYBE CAUSE IM CERTAINLY LOSING AN I CANT MAKE THIS UP AND ILL ADMIT YES THERE WAS IGNORANCE ON MY PART AND TIMES WHEN YOU WOULD SAY LISA ARE YOU STUPID AND THE ANSWER WOULD BE YES BUT END THE END ANSWER ME THIS AFTER THREE MONTHS SHOULD I HAVES A LAPTOP ......BOUGHT PAVILION APRIL 23 for 704.00 went bad after three weeks they tried two trouble shoot over phone didn't succeed told me to send it in for repair I said I do better then that I'll send it back to you for a refund. So I reorder LAPTOP NUMBER 2 did and upgrade paid 848.00 THIS and I'll remind I didn't get my refund back on NUMBER one until June 29 2016 because they had it sitting in the wrong warehouse on the same lot forever they too STUPID to figure it and it took me and ups almost 2 months To get my first refund back 😳 Now # 2 the upgrade I added wasn't there when I got the laptop I could not because it 😳👌 remember I'm sending this back basically no laptop since the one blew in may I got 704.00,I'm waiting for a refund and now 848.00, and I was STUPID enough to order NUMBER 3 and upgrade even more to 1200.00 AN still a pavilion a icore 5 16 mega bits window .... ok finally by July 1 received both refund third computer it had all components it was a beauty I take care of it treat it better then my kids and husband. From day one this thing never ran we'll always virus malware problems crap under hidden icon I mean it's like you have to spy and be a detective trying to fix the dam thing to get it to run right you can't enjoy reset I don't know how many times made it worse it just don't load unwanted crap from hp and Microsoft so your forced in to buying malware and virus protection other your bugged to death and I think it was let in TO my system purposely can't prove want say who or by who but just feel anyhow MY computer malware that pop Friday that I couldn't find out how to delete right away Saturday it went into UTILITY setup mode exactly what happen to pavilion NUMBER at three weeks but this is three months I picked it up yesterday and the part where you put are insert mouse pieces cracked (what the hell) and the first month I have a laptop tray which turns the laptop one time sides Across it not rough or hard just just slide across easy it look like I file a little spot with a finger nail file (unbelievable) not making this up for shock value I have 3 years accidental damage so it's covered but that's not my point I didn't pay 1200.00 for a laptop to malware me to death when it came with free protection to begin with constant window problems with hp and Microsoft invaded my privacy I feel like and not protecting where they should be AND for it cra cling and breaking when I pick it up with TO hands one on both ends and how it can't can't take a licking and keep on ticking he'll it couldn't even take take a rubbing without getting hurt WELL there will be no Palivion 4 I have gotten that smart I will not order through mail plan on adding on more things but now clueless lparker2451@gmail.com

  • Joy Mason Says:

    I bought a brand new Toshiba satellite can`t remember how much it cost but it was not that cheap anyway after about a month it started going wrong I sent it back 2 or 3 times which I had to pay £65 (I think)and it still does not work then they decided that it might be the software and asked me to send it back which I refused because I thought I would have to pay another 60 odd quid so it is here collecting dust do NOT buy Toshiba.

  • Aravind Bharathi Says:

    I agree with Gloverboy6, at the same time i bought the Asus Zenbook UX305 and its absoluteky amazing.

  • Gloverboy6 Says:

    When will LaptopMag stop being so biased towards Apple? They have the least number of models of any manufacturing and they charge more for them spec for spec than any other manufacturer. Their tech support might be good (I wouldn't know personally), but all in all, you're just paying for them name.

  • Maurits de Boer Says:

    Yup, Toshiba is rightfully on the bottom of the list.
    The toshiba laptop im on right now doesn't have WiFi if it doesn't run on full performance settings, so on settings "Balanced" & "Energy saving" WiFi doesn't work.
    Other than that... the UTP connection doesn't work, it stops working about every 2 to 4 months after which i have to factory reset it.
    Bought it at BCC, returned it twice, asked them to do more than just doing a factory reset.
    After getting it back from Toshiba, i noticed that all they did was reset it...
    I don't think laptops should be judged on their warranty, because so far, every warranty on Toshiba, HP, Dell and Packard Bell has been shit.
    The only thing that works is getting it to a local pc fixing company.

  • Caradia Says:

    Stay away from Origin! $2500 laptop, completely died before even a year old. High end gaming laptop, wireless card went out in first month, then webcam went out, then the motherboard and hard drive went out. Still trying to get it to work after sending it in for a month of repair. Will probably be fighting them for a refund.

  • Hardclass Says:

    Apple is way expensive than any other brand
    In the list.
    Apple is awesome.
    But it doesn't deserve to be in the list because of their prices.
    For a minimum priced apple laptop
    U can get one of the best laptops
    In other brands.

  • Mickwr Says:

    This would be 'about' right. Toshiba though should score less in comparison, they truly are the worst. abysmal in my opinion.

  • rose a Says:

    I bought a HP laptop at Walmart and was told if I purchased the warranty they would have someone help me with any problems for the first year,well I guess that is not true I have been having problems with mine and call and the guy said they can only help with the hard drive but for another fee they will help me with other stuff. I also but virus protection for 117 dollars this will be the last hp I buy.I will def buy apple the next time around.

  • mit srivastava Says:

    wants 1 laptop with best configration.

  • Robert Riley Says:

    I just RETURN a DELL after a day couldn't get WiFi install DELL should be rated #7or lower

  • abhijeet dubey Says:

    worst service and worst laptop in whole world is of dell....i am owner of two dell laptop and now i am regretting....display just turn black suddenly and then no turning on of laptop is seen and no response from dell service centre .total waste of money..please buy any brand but do not buy DELL

  • kandie kim Says:

    Taifa laptop from Kenya is not in the list

  • edner sthUbert Says:

    dell is the best of the best so far I been used

  • Madan meena Says:

    After Apple up is best in all features and desion but other laptop are not good features also desion is average cell laptop is only in black desion

  • Madan meena Says:

    After Apple up is best in all features and desion but other laptop are not good features also desion is average cell laptop is only in black desion

  • MOHAMMAD FAIZAN ANSARI Says:

    I will buy a laptop in this week. I wanna purchase Acer or lenevo laptop. Is this right/wrong decision? Please help me by giving me a suggestion.
    Thanking you.

  • jonathan Kabia jaja Says:

    I want to buy ASUS checking I came across this information thanks keep it up.

  • joathah Kabia jaja Says:

    I wanted to buy a laptop when I came across this information thank u very very very much I like to get this kind of information thanks.

  • Arit Saha Says:

    I will buy a laptop in this week. I wanna purchase Lenovo laptop. Is this right/wrong decision? Please help me by giving me a suggestion.
    Thanking you.

  • Prem Chand Says:

    I know and also user of lenevo laptop but i m not satisfied with this laptop many prob faced from the date of purchase pl.do not by any laptop by lenevo lenevo 100% quality failure system much more quality issue in thia laptop mostly hinsez,battery,mouse pad etc

  • Guillaume Says:

    This is article is about the best laptops brands and you do not even talk about the batteries life of these laptops.

    It has to be a joke because if one of these brands do not let you get a second battery you for its laptop you won't be able to work correctly for a long period and you won't be able to achieve your work.

    For example :

    Considering a laptop as a tool, if this particular tool don't let you achive your work properly in a given period of time then you can't considere this tool as an effective tool, so all brands that provides laptop and that don't let you get a second battery when you are on the go should be regarded as "toys" provider.

    When you are about to get a new computer, keep your needs in mind and invest for a long period of time, the battery have a limited time life.

  • matuu Says:

    How can you say the best laptops are the apple laptops when you can't even get a second battery when you are on the go !

    These laptops are not designed for "pro".

  • Rocco Atamatozzi Says:

    Dell's tech support has been falling out of favor at my office. We've purchased onsite support, but are constantly fighting the tech as they insist we ship equipment back for depot repair.

    The onsite techs (granted, they're with Unisys) have been extremely capable and they've completed tasks such as replacing a mobo or LCD and bezel. I don't understand why, now, we need to ship the laptops to the depot.

  • Julie Says:

    I'm thinking of getting a laptop, should I get a hp 17 p106 na or an asus x553 sa?

  • Lowell Deemer Says:

    Purchased HP all in one computer in Nov. 2014. It has been a nightmare First 6 months Hard drive needed to be replaced. Little help from HP. Shortly after that start up menu corrupted, again very little help from HP. Only to find out my 3 yr warranty is a piece of crap. No more HP for me. Tired of being left in the cold!!!!!!

  • Markus Says:

    How come HP got 2nd highest score for tech support is beyond me! Bluetooth on my HP Pavilion effectively stopped working after 3 years as HP didn't bother to update drivers. All attempts to solve the problem has been fruitless.... On top of that, I've never owned any device so crammed with preloaded adware, bloatware, spyware, etc. as my HP laptop. I will definitely take my business somewhere else.

  • Best PC cleaner Says:

    Admiring the dedication you put in this post, thanks for sharing it. Keep it up, great work.
    Thank you.

Back to top