How To Restore Your Kindle If It Experiences A Critical Battery Error

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Here's a bonus Kindle tip for those of you who take breaks in-between reading bestsellers and sometimes leave your eReaders alone for too long. Unlike most electronic devices, when the Kindle’s battery gets dangerously low, it doesn’t automatically shut itself off. Instead, it will switch from the screensaver to a screen that reads “Critical Battery. Your battery is empty. To continue using your Kindle, connect to a power source.” If you don’t catch this screen shortly after it’s displayed, you may find that just plugging the Kindle into an outlet won’t bring it back to normal functionality.

If the battery isn’t too far gone, here's how to revive it:

  1. Plug the device into the Kindle A/C adapter (not your computer) and let it charge for a few hours. Be sure the charging light is lit -- sometimes a drained Kindle will stop charging a few seconds after you plug it in. Unplug and replug until the light stays on steadily, then leave it alone. Most of the time you'll come back to a restored Kindle. If not, go on to step 2.
  2. If you still see the same Critical Battery screen after charging, unplug the USB cord, then hold the power slide to the right for at least 20 seconds.
  3. Release the power slide, then immediately press and hold the Home key for another 30 - 45 seconds.
  4. Once the Kindle’s screen begins to flash, release the Home key. The eReader will boot to recovery mode. To continue, press and hold the R key until the screen flashes again.
  5. After the device is finished rebooting, you may see the Critical Battery screen once more. If so, plug in the USB cord and wait for the Kindle to return to the Home screen.

If you can’t get past step 3, the battery might be too far gone. Contact Kindle customer service via phone (866-321-8851) to walk through extra troubleshooting steps. If they can’t revive it, Amazon will usually replace the eReader for free.

The best way to avoid this is to turn the Kindle off completely if you're taking a break from reading. Click here to learn how.

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52 comments
  • Jitendra Says:

    I have purchased Kindle 6" Wi-Fi 2 days back. It is not charging. I tried all possibilities mentioned. Nothing happens. What will be the solution?????

  • Mair Shaw Says:

    I have tried all of your suggestions and my battery is still going flat very quickly

  • M_Kindle Says:

    The instructions above only work if the Kindle is not too far gone. If you have a complete battery drain you need to find a way to get the Kindle enough juice to get it to at least turn on. I tried everything on my 3rd generation Kindle- I charged the kindle overnight - holding the reset button for 3 minutes...nothing worked.

    I decided to charge my Kindle using the Samsung Fast Charger that essentially overcharges the battery - After 3 hours i finally saw a green light - at which point i followed the instructions above of holding the Power slider for 30 seconds then pushed the home button until the screen flashed and then hit the R letter...and guess what it worked. I went through everything prior to discovering this solution - i called Amazon and spent 3 hours on the phone being passed around from one person to another.

  • Tina Williamson Says:

    My kindle will not charge. I've tried everything.

  • Kezia Says:

    Thank you. Steps 2 then 3 worked!

  • Victor Says:

    Thanks. Worked fine on my Kindle DX, unused for 3+ years. Note: I had to reiterate step 1 about 20 times.Each time the charging light would stay on longer: 30 sec., 60 sec., etc. After reaching about 5 min. charging light on without interruption, it stayed on continuously. Then all good!

  • Fran Bakker Says:

    Reading a book and I would turn a page and a it would say if I downloaded the book from Amazon there is a problem to delete it and download in iCloud. I put the book down and came back an hour later and had white screen. I tried to reboot now and now all I have is picture of boy under screen. Can't get to home page. Help? Right now I am recharging it?

  • Denise Cutler Says:

    Hi ever since my kindle paper White has been updated I'm needing to charge it everyday please help I can't not be without me kindle, I'm disabled and my kindle is honestly a big part of my life!
    Regards
    Denise Cutler

  • Lynda West Says:

    Thanks works cine now. Was going to take it to have it repaired saved me money. Lynda

  • Rosie Says:

    Thank you. I was all set to put my Kindle in the bin. Tried method suggested. It worked!

  • Deborah Siemsen Says:

    Thank you. I followed your instructions and my Kindle is working again.

  • Serena Colon Says:

    I've tryed that but it still wont work so what do I do.Is it maybe because I dropped it.

  • Alice Lucero Says:

    My kindle won't charge. I've tried pushing button on & off. Still does not want to charge. The screen lights up still saying low battery. The green light won't go on to let me know it's charging. What can I do?

  • Jaime T Says:

    I hadn't touched my Kindle 2 in about 5 years. This worked like a charm! Thanks!

  • fred Waldon Says:

    I have a paper white that will not charge.when I plug in to the car charger the orange(yellow) comes on sometimes stays on others flashes and goes off. Neither time does it charge.always shows battery and charge cord and source.when using a/c cord in house orange lite does not come on and does not charge

  • Mattie jennings Says:

    My kindle will not charge I have tried everything and it still want charge.

  • Ed Addis Says:

    Replace it free - you must be joking! They just told me mine is out of warranty, and offered me a 15% discount on a new one!

  • Hayleydeboard Says:

    It will not even pas step one but the charger got jammed in it and it will not charge

  • LouAnn Says:

    I am so glad I searched and found this before I threw away my Kindle DX!

    I tried restarting multiple times with no success before resorting to a chat session with an Amazon customer service rep. She eventually told me my Kindle could not be fixed and offered me a refurbished one at a discount.
    However, it would be a smaller one, as the DX is no longer offered by Amazon.

    I have my beloved Kindle back! Thank you so much!!!

  • rose gumble Says:

    my kindle won't charge it's orange light is on but after a while it goes off and screen as plug in

  • Shane Says:

    This worked. I had to do the Hold Power button for 20 and then Home button part to get it to reset. Picked this Kindle up for $5 at a Pawn shop because they didn't think it worked.

  • Ricardo Says:

    I tried the mentioned methods but none worked (including take out the battery).
    I noticed that when the charger was plugged in, the light was on for a short time (about a minute). So I plugged the charger and when the light turned off I removed the charger and plug again, imagining that these small loads reborn my kindle. And after about 10 loads, it worked!
    I had a lot of work to remove the back cover (to remove the battery). My kindle was pristine, now got some scratches and dents ... it's better to leave the battery extraction as a last alternative.

  • Ricardo Says:

    I tried the mentioned methods but none worked (including take out the battery).
    I noticed that when the charger was plugged in, the light was on for a short time (about a minute). So I plugged the charger and when the light turned off I removed the charger and plugava again, imagining that these small loads reborn my kindle. And after about 10 loads, it worked!
    I had a lot of work to remove the back cover (to remove the battery). My kindle was pristine, now got some scratches and dents ... it's better to leave the battery extraction as a last alternative.

  • Karina Says:

    This is the most useful thing I have ever found on the Internet. Thanks a million.

  • bill Says:

    Spot on thanks

  • Chris Hopon Says:

    I cannot believe that I have finally found the answer to this problem AND that it was such a straight forward an easy answer was truly icing on the cake!

    Thank you, Thank you, Thank you!

  • ladyman Says:

    hee hee

  • MisterPilgrim Says:

    My girlfriend's kindle had become unresponsive and didn't appear to charge, this guide helped us get things working again.

    Thank you for posting such a helpful and informative article!

  • Kathy Barduca Says:

    This worked perfectly on my basic kindle that I had "lost" and found several months later. Thanks for your help!

  • Jim Davis Says:

    This information was very helpful. I was able to "reboot" and restore to operational status. Thank you for this posting. Cheers :-)

  • ithank Says:

    Found this site after my daughter left her Kindle buried in a box for an extended period of time. It took me two tries, but it came back to life! Thanks!

  • John K Says:

    Thanks my wife's kindle works again gets me some brownie points, thanks again.

  • paul Says:

    Worked like a dream!!!
    thank you

  • Yechiel Says:

    I'm having battery issues with my Kindle Keyboard. When I charge mine, the orange light goes on, and then off. Sometimes it'll stay on for a while with nothing happening. So I took out the battery, and installed it into a different kindle 3, and that charged the battery. Now I tried putting it back in the original one, and nothing happens. Basically, there's not communication between the battery connections and the device. Anything I can do?

  • Malcolm Says:

    no luck with the Kindle critical battery fix suggested here. It shows the light as charging but will not get past critical battery display.

  • Kaite Smith Says:

    Fantastic this work sooo chuffed !
    Whoever posted this is a star :)
    Many thanks !

  • DavidMotta Says:

    Hello Som Neo, I've the same problem,

    1.Stuck at boot screen with progress bar at around 20% ( boy under a tree with progress bar).

    2. after of 1 week this finish to start, and show the Home Explorer, but this is frozen, no response any push of buttons.


    You have some solutions for this problem?

  • Som Neo Says:

    Kindle keyboard stuck at boot screen and not charging.
    I use KK often and consider it one of my best gadgets.
    I was reading it with low charge. Suddenly it started indexing and got stuck while restarting.

    PROBLEMS:
    1. Stuck at boot screen with progress bar at around 20% ( boy under a tree with progress bar)
    2. It is not charging when connected to power outlet/laptop as orange light automatically turns off after a few seconds
    (tried different charger and cable including the kindle adapter)
    3. Tried hard booting 20 sec method several times without result
    4. Boot screen is consistent throughout (3 days) the time without restart or anything
    5. Unable to connect to computer
    I
    Battery may not be the problem as it was taking charge quite fast a few days back.
    Power switch may be the problem as it seems to trip.
    I have updated firmware to v3.4 a few weeks back – any glitches may be possible

    Will anyone help me to:
    1. Clear-up the boot screen to white screen
    2. Explore it through computer
    3. Factory reset ( Reset switch may be handy but not present )
    4. Any way to drain out the battery completely

    I do not mind dissembling it.

    Chatted with customer care offering me upgrade only not solution which I initially accepted but changed my mind.

    This is my second one within 4 years so I am little bit annoyed.
    We all need a stable solution from Amazon as this is a very common issue without solution.

  • Ed Says:

    Was half way through a good book and desperate to read what happened next.
    Followed K. T. Bradford's instructions (top of the page) worked perfectly - thanks!

  • samantha Says:

    call the number my kindle wouldnt charge and i have te same one cheyl does they helped and are sendin me a new one. good luck!

  • Cheryl Says:

    I have a kindle keyboard, which has been working fine for all the time I've had it. I purchased it new from amazon with the cover which has an inbuilt light. This morning it was working fine. Tonight when I turned it on I got the kindle tree screen for a few seconds, the light would not come on. I plugged it into the charger, but the orange light only stays on for about 10 or 12 seconds. If I remove the plug and reinsert it, the light remains on for 10 or 12 secs and then goes out. Now the kindle Will not turn on at all. The charger is the one I have been using for the past few years with no problem.

    I can't get past the step 1 described above

    Can any one help?

    Cheryl

  • jtanti Says:

    This worked great for me! Thanks for the info!!

  • J. Van Says:

    Thanks! My hand-me-down Kindle Keyboard showed the "Battery Empty" screen. Your hint about the charging light staying on only briefly led me to discover that the mini-USB receptacle on the Kindle is a bit loose, and I need to put some directional tension on the plug to keep the charging light on.

    Thanks for the hint that helped me solve my riddle.

    Merry Christmas to all! (Hope Santa puts a Kindle Fire in my stocking :)

  • Jim Shaw Says:

    This was helpful but didn't do the job so I called the number you gave. On the voice message, Amazon told me to press the power button for a full 20 seconds, release, and the press again. It worked perfectly and all is restored.

  • VIjayanand Says:

    Thank You very much for your suggestion. It worked...:-)

  • Bri Says:

    Thanks so much i was totally freaking out >.< but it worked!

  • Ashlie Says:

    That is so dumb! I turned my kindle off and packed it away (I was moving) I go to load more books on it today and I got the "critical battery" error. I dont understand HOW that could have happened since I turned the device OFF....whatever. I am SO glad I found this page. I was freaking out when my poor lil kindle wasnt working.
    Thanks so much for the advice, Amazon needs to fix this problem in future devices!

  • HELP MEEEEEE Says:

    the screen is notttt flashing what do i do i followed the instructions but the stupid thing wont flash HELP MEEEEE!!!!!!!!!!!!!!!!!!!

  • Rona Says:

    Thank you! This is EXACTLY what my Kindle 3 needed. I was starting to panic and spent a long time searching the internet for a solution and tried many. Yours is the only one I found on how to do a full reset to factory defaults.

    I did find a slight difference in the instructions on my Kindle though, just in case anyone else runs into it.
    In step 4: Once on the recovery mode screen I had to type in the word RESET on the keypad. Then I pressed R to leave the reset screen.

    PERFECT solution to my problem, thanks so much!!

  • Sridhar Says:

    This worked perfectly and my kindle is back online again! thanks a ton.

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