HP: 2017 Brand Report Card

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HP is well-known for its expansive catalog of laptops, covering just about every possible use at fairly affordable prices. This year, the company has landed in fourth place, thanks to thin, sexy designs and solid tech support. However, ho-hum mainstream consumer products, modest gaming entires and boring business laptops kept the brand from rising higher in the ranks.

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HP's Key Strengths

  • Wide selection: From business laptops such as the EliteBook Folio G1 to the consumer-friendly Chromebook 14, HP has something for everyone.
  • Solid tech support: Whether via phone, web or social media, HP offers solid tech support from its polite and knowledgeable representatives.
  • Sexy designs: Head turners include the Spectre 13, the ZBook Studio G3 and the Spectre x360 13-inch.

HP's Main Weaknesses

  • No high-end gaming:The best Omen laptop sports only an Nvidia GTX 1070 GPU
  • Poor battery life: Several laptops disappointed us with poor endurance, including the Chromebook 14 and HP Spectre.
  • Bland Business Laptops:With a couple of noteworthy exceptions like the EliteBook Folio G1, the company's commercial offerings pair boring designs with mediocre endurance.

Top-Rated HP Laptops

MORE: The Best HP Laptops

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Reviews (27/35)

We reviewed 23 laptops from HP last year and recommended almost all of them, but relatively few earned top scores. The company's laptops received five Editors’ Choice awards, with one 4.5-star review and six 4-star reviews. The rest of its products earned 3.5 stars or less.

We love HP’s designs on its high-end products, like the 15-inch HP Spectre x360 and the HP Omen 17 gaming laptop, which both offered great 4K displays and solid battery life. But such HP mainstream consumer models as the Pavilion x360 and the HP Envy 17 failed to impress. And business offerings in the HP ProBook and zBook lines tended to suffer from dim displays and sticky keyboards.

Design (14/15)

HP turns heads with a healthy variety of premium designs, color and durability. The HP Spectre and Spectre x360 15 inch show that a few well-placed rose-gold accents against a charcoal-black frame can mean the difference between being an also-ran and a showstopper.

The cheaper Pavilion line continues to play with all the colors in the crayon box, with bright reds (Pavilion x360 15 inch), golds (Pavilion x360) and blues (Stream 13). You can even get some models in purple!

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The company has some of the best-looking business laptops on the market in the svelte EliteBook Folio and ZBook Studio G3. However, we were disappointed to see that recently, HP stripped the gamer-centric Omen line's stunning good looks in favor of black-and-red plastic mediocrity (Omen 17), while the Envy 17 went full-on 2-in-1 MacBook clone.

Support (16/20)

In our tests, HP provided solid tech support no matter how we reached out for it. The company's phone agents were knowledgeable and chipper, even using music to celebrate a solved problem. However, the Twitter account initially sent us a link to outdated instructions, from 2011, and one phone agent tried to sell us antivirus software after solving our problem.

Innovation (7/10)

HP deserves kudos for delivering one of the thinnest notebooks ever, the HP Spectre, without sacrificing performance or comfort. Meanwhile, the HP EliteBook Folio G1s keyboard outshined the MacBook’s, with more than twice the travel despite its slimmer design. Last but not least is the HP Spectre x360, which refined one of the best 2-in-1s to near perfection with better battery life and superthin side bezels.

Value and Selection (14/15)

With dozens of laptops ranging from as little as $180 to well over $2,500, HP's portfolio is pretty well-rounded. The company has an extremely wide variety of Chromebooks, mainstream consumer systems and premium Ultrabooks, such as the HP Spectre and Spectre x360. It also has two strong business lines with its EliteBooks and ProBooks.

HP also plays in the gaming space with its Omen laptops, but none of them have the specs, features or high-end design you'll find from Dell, Asus, Razer and MSI.

Warranty (4/5)

HP laptops come standard with one-year limited warranties. If you want more protection, consider paying extra for HP Care Pack, the company's helpful line of extended warranties. HP deserves credit for offering two- or three-year extended warranties, some of which include accidental-damage protection and on-site service.

Upgrading the RAM or storage doesn't void your warranty. If you have a business laptop or one of from the company's mainstream consumer lines (Pavilion, Envy, Spectre or Omen), HP will pay for shipping when you need service. However, if you have a low-cost laptop like an HP Notebook 15/17, a Stream or a Chromebook, you have to either get Care Pack (which pays for shipping) or pay your own freight.

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61 comments
  • Mac-a-Roo Says:

    Having read thru some of the reviews, I get the impression that there's an awful lot of people around who probably shouldn't be let loose near a computer.

  • Arjun Says:

    Plzzz guys..plzz..for ur own good..HP is the worst brand ever..I've used Toshiba laptops and lenovo before..nothing has ever irritated me like HP's poor quality and worst tech support. Their technicians are loosers who couldn't even solve the simplest of troubleshoots and keeps ripping me of.. I have decided to warn all my friends to see what I can do to destroy their psuedo brand image infront of the public..scammers...thuuu..

  • ToxicFake Says:

    Bought an 13" x360 a month ago and completely in love with it.

  • Shiva swaroop Says:

    Worst product and worst service.. not at all a quality product.

  • Campbell Says:

    I have an HP ENVY X360 AMD FX-9800P CPU and it is the best laptop ive ever had I have tried a dell laptop that cost 30% more than this, and it was terrible it was so easy to scratch and ugh just awful! I have always had HP laptops and they've been great, and yes I've had diversification in my selection as well, I've owned a Toshiba notebook, lenovo, and a dell notebook and all are terrible. HP has had some trouble in the past, but they're steeping up their game and I think now they're making a comeback, like they did back in the day, also all of you complaining about a laptop that costs $200 what were you expecting?!? Some high quality metal? 1TB HDD? Use your common sense, function isn't cheap.

  • Gaurav Bapat Says:

    I bought HP 15 ay079tx a month back...Now the laptop keeps on freezing and hanging for a second every 10 secs...
    I urge all not to buy HP laptop...
    Please avoid using HP as they have pathetic Customer Service

  • "Fat cat" Says:

    I purchased on8-21-16 an HP 27 all-in-one touchscreen with 2TB hard drive computer from costco great deal, I brought it home and updated it, Windows updated it with windows 10 anniversary edition .. Needless to say the computer froze I'm not able to use it or get in it ...I'm thinking Google should have taken their expert designers to HP and show them how it's done....One happy customer

  • cyndy gemma Says:

    Worst compute I have ever owned..I work from my computer and it seems like eveyday their are updates and it does it on its own.Today was the woerst 144 updates took hours could not do any work I needed to do..and this is after updates all week..taking them all out of my office and replacing them..

  • Denjaszz Says:

    HP's are horrible I bought one had it for a year barely used it because I had a phone that could do everything. The HP had so much problems out of nowhere and now I can't even log into it. I just bought another laptop, didn't learn and got another HP it's only been couple months and my laptop keeps automatically updated and keeps turning on and off its useless! I hate HP products

  • thomas Says:

    someone help me my laptop wont connect to wifi and sound dosnt work

  • thomas Says:

    someone help me my laptop wont connect to wifi and sound dosnt work

  • Pooja Asher Says:

    The worst experience with Hp.my product is under warranty but I am unable to repair it.i am not getting proper service centre in Mumbai.Kindly revert asap

  • Lakshya Vijay Says:

    I recommend never to buy HP laptops please people. very bad experience. whenever i work or in the middle of some important work it just crashes and shows some blue screen error. buy dell or alienware laptops. i mean dell is best. my friends have dell they work superflous. i have this hp laptop 5th gen core i3,4gb ram,1tb hdd, but very cheap quality plastic body. since i had bought it never have a good experience. pls people believe me do not buy hp even going for the premium range just buy alienware but NOT HP

  • Donna L Says:

    After reading many bad reviews here, I can only guess that people mostly write reviews when things go wrong. So, I'll tell my story. My Dad and I both got a Pavillion Entertainment PC in 2008. His stopped updating after a few years due to a virus. My friend and I worked on it but could not get it to accept updates and I never trusted it after that. Mine on the other hand is still chugging along! It's a little slow and I have to do regular utility maintenance, but I'm still using it daily. I want to buy a replacement, but have read some things I don't like about the newer models. As far as customer service, I have always gotten the best treatment. And my HP all-in-one printer has been a pistol a couple of times, but the rep helped me and together we solved the issues. Got a good deal on ink too! So, I'm thinking about the new Pavillion as I already have a notebook. Wish me luck!

  • BillW Says:

    I sadly need to replace my wife's HP laptop due to age. It has always been a good unit but when I bought it the 'new' windows Vista was just becoming more common than windows XP. I think I will replace it with another HP,(budget and sale price allowing. 9 years of good service from a $400 laptop is way better than any of the other electronic devices in our experience.

  • Cello Says:

    I've brought HP Pavilion DM3 in 2010. It's broken(mainboard dead) one month after the warranty expired (1 year + 1 month). It cost me about 1/3 of the device price. I paid a half price(a half when its done)for the repairement sevice. I took 3 months without any notice from the hp service Centre, So I canceled the service, got my money back. Sold the part(lcd, keyboard, ram, hdd, case, etc) online. Then I bought Asus A42J in 2011, it stays alive until now 2016. I have changed the battery twice the LCD once, but it still good to use. So I will never buy the HP product again.

  • Weskara Ross Says:

    Received an HP 2000 Notebook a few years back as a gift. It is, by far, the worst piece of tech that I've ever had the misfortune of owning. It has had problems with connecting to the internet since day 1, the touchpad likes to disable two-finger scrolling every few months or so, and now something has gone wrong inside the laptop itself and the audio is making an awful crackling noise every few seconds. Do not waste your money on HP products.

  • QPoint Says:

    I've owned one HP laptop bought in 2012. I'm never buying another HP laptop again. 2 months after the 1 year warranty expired, the fan broke. It was making this awful grinding sound. I bought a new fan and some Arctic Silver 5 thermal grease to replace the fan. Everything went well, until the Arctic Silver grease dried out 6 months later and needed to be replaced. The same was true 6 months after that. The moment that the grease dried out, the core temperature skyrocketed, so the computer was unusable. Pretty bad if you're in the middle of a college class. I bought Arctic Cooling (not the same brand) MX-2 grease to replace the Arctic Silver grease, and everything seemed to be fine. Then I got the bright idea to upgrade my processor from an AMD A6-4400M to a A10-4600M. This rendered the Arctic MX-2 grease unstable and the temperature fluxed constantly. Also, one of the hinges completely cracked during the 3 years I used this computer and had to be glued with epoxy.

    My advice: don't waste your money on an HP computer with a 35W AMD processor. Between the over-heating and the cheap unreliable build quality, it's just not worth it in the long run. Oh, and the warranty might send you a refurbished computer, so you might want to assess other options to fix your computer (I'm not saying to fix it yourself).

  • RAAZ ARYAN Says:

    The best laptop of india is....?....?

  • Anthony Says:

    I have never had any problems with HP. A good stand up company. I use an Omen 15 as my daily driver and have had a Compaq Presario, and HP Notebook 2000. All have worked flawlessly. My Omen's linternals are great (16GB 1866 crucial, 512 Samsung 950, GTX 960m 81.2% asic). Quality parts, impeccable design, easy software. One complaint is bios limiting, especially for overclocking! Otherwise I recommend HP, and would like to see the company ranked higher.

  • pratik Says:

    BE AWARE OF HP, Guys, HP is a stick up brand all the way. I would request everyone before purchasing any HP product please review the feedback and experienced of users on facebook page and HP blog/forum. HP sticking up users both in product and service as well, Specially in Asia specific and more specifically in India. STICKING UP IN PRODUCT: HP is making money and sticking up customers by selling poor grade base materials and lower brand internal components. Laptop/Notebook of HP are nice in looking but ugly in performance. They are selling business class laptop on higher price as gaming laptop where the material is too thin and not heat resister at all. As per their specification they are providing configuration but the internal components are HDD/RAM etc are lower brand which are very dull in performance. STICKING UP IN SERVICE: Service of HP is worse and more pathetic than it's product. They have lot's of hidden home made policies to charge customers for the service even during warranty period. In india you have to beg to avail proper service from HP. HP simply trust on money making, they have no duties, aim or goal towards their customer.

  • Twylajean Says:

    I bought My hp laptop for about $600. It is horrible. I have had to send it back 3 times in under two years and each time it returns fixed but with a new problem. Each time I send it out it is gone for at least a month which doesn't work for me, being a student. It is incredibly laggy, even just with 1 internet tab open and claims to be using anywhere from 30% to 99% of cpu at any given time (when being used or even when no programs are being manually ran). Don't ever buy one of these, they are a waste of money and energy. Incredibly frustrating.

  • JimR64 Says:

    Purchased a mid range unit. Two hours after startup no Wi-Fi, came and went for a day then didn't have any connection to router. Tech support tried to tell me it was my router or ISP, After I told him I had a 2011 model pavilion i3 that had 4 or 5 bars of signal and was further away. Made 21 calls to support hung up on 3 times and no one could solve the problem. Poor quality, service and less than honest business practice. Last HP I will ever buy and I've used them since the early 90's. HP has become a drop shipping company for computers' made in chine and delivery of your purchase take forever. But they billed my credit card the next day after online order.

  • Lekhnath Tajpuriya Says:

    which laptop will be the best ever?please advise me for the beat one......

  • Nicolet Diedricks Says:

    I am sorry that I have bought a HP and such a expensive one after reading about HP, but one cant cry over spilled milk.

  • Carol Burgess Says:

    Bought one from Walmart for 499.00. It really sucked. I had to send it back. I need a laptop with a good memory, I don't care about cloud. I don't care about bloat. No games. I work off line. No more than 500.00. I like to write and look at movies on it. I use it like a DVD player .

  • Jxjia Says:

    Firstly, I will try to provide fair and objective comments based on my experience with HP products.
    If your laptop is used for work or plays an important role in your day-to-day activity, then going after HP is a risky decision.

    I had used 3 HP laptops (different model), every single one of them had manufacturing defect within the first 6 months since purchase. The last one was X360 Spectre (13") where it had a faulty charging port (laptop won't charge) and two malfunctioning USB3.0 ports since the first day I bought the product. Thereafter I made decision to avoide HP laptop. There are few problems observed here : (1) HP's manufacturing quality is consistently poor for some reason. High odds of getting defects on every single HP laptops used is unheard of with other vendor. (2) HP will charge you the costs associated with repairing your laptop. In my case I paid for packaging, shipping cost and data backup. They will send across a courier to pick up your laptop (if aksed) at no extra cost, but packaging cost and protection are still udner your own liability. Data backup is a mandatory requirement (according to HP) but again it is your out-of-pocket expense. If you attempt to do it yourself you will be wanred by HP that warranty maybe void. (3) The Service Centre (which is based in India) is hardly anything professional, you are often kept on line hold for 'transfer' and/or 'checking details from system' for as long as 20-30min whilst you pay for every minute you waste on the phone line. I won't tell you NOT to buy HP as their recent products do look nice, but that's about all they have to offer, look. You are warned to exercise discrete caution when buying HP laptop and be patient with long and painful process that might soon become reality after your exciting purchase.

  • Amelia Selebalo Says:

    I have bought HP at CNA lastyear its a new brand called HP 15 inch notebook,white in colour.it is stolen,soo cant u help me to find it?

  • HP Sucks Says:

    Worst Laptop I have ever owned. Windows 7 is so slow, the laptop crashes several times a day. I will never buy another HP laptop again.

  • Olga Lee Says:

    Absolutely horrible experience not only with latest HP Spectre x360 laptop but Customer service as well.
    Laptop that costs very good amount of money kept breaking up 3 times for short period of time. Wi fi is not stable, problems with touchpad, was unable to turn it on.
    It takes forever to get call back from Case managers, as well as find reasonable solution. 1 out of 10 for product quality and customer support.

  • Charles Says:

    I have owned many HP computers. Some where not very good and some were phenomenal.

    In 2005, HP came out with the Livestrong Computer. I loved that machine. It had everything you could want and came in the perfect size to operate on the airplane. But it had one problem: the hinges on this model were not designed well and eventually wore out.

    The HP Elitebook 850w is also a very great computer. It is heavy, like it was made in a soviet tractor factory. But it was great in every other way. FABULOUS Screen (can't get as good a screen these days. Don't know why). FAST FAST FAST. Handled everything I threw at it.

    And HP's support has always made me love them. In fact, I prefer HP because of their warranty service. I buy their warranty and in essence no matter what I do to that computer -- they fix it. I have used it every time and I am so pleased with it.

  • Daniel Luis John Says:

    recently bought a HP 15-ac152tu and I could say it does have some punch to it as handles gaming quite well and it is quite fast due to its SSHD paired with an i3 and 4GB ram...in general I'm happy I purchased a HP laptop instead of the Acer variant

  • Donna Says:

    Failed to honer warrenty when software crashed.. Also damaged during shipping and I was that some how it's my falt. Don't waste your money..

  • Vijitha Bulathsinghala Says:

    HP- worst Laptops. I bought a Laptop 17" Pavillion. This Laptop cannot be used as a Laptop. Within few months I found that once I fully shutdown the computer it is running inside until the battery fully drains out. when I open it next time. No battery power at all. If I remove the battery and put back after shutting down then the battery power remains. I sent to HP for repairs but they could not fix it properly. One or two times it was working well and then the old storey again. People who repair are not competent enough to identify and repair the issue. I have bought about 8 HP computers for the last ten years. Earlier Laptops got power issues where battery wont get charged after few years. I bought a ACER desktop at the same time with HP Desktop. Acer is working better than HP. I cannot recommend HP Laptops at all now.

  • Cameron Says:

    My HP computer won't even let me go to to the desktop.when I sent it to Hp to get it fixed, they sent it back still broken . hp sucks, I will n ever buy or recommend it again.

  • Angela Kim Says:

    I used Hp printerofficejet 6700, its worse product ever. Do not purchase Hp it will not let you use the refill ink, who had that much money to buy brand new ink for each time for all four colors.
    It just expensive and useless, I recommand not to buy Hp printer, use Canon its better price and works with refill ink perfect for 3, 4 years so far.

  • tim shepardson Says:

    never had any luck with any HP product. Printers laptops. Horrible products!!! Would never buy HP ever!!!!

  • Talal Says:

    Worst laptops. Worst design. Fitting RAM an d SSD requires complete rape of laptop. It's not like opening back cover and fit things in it. HP designers need a kick on their butts for designing this piece of trash. Will never buy HP products again.

  • Vishwajeet Singh Says:

    worst experience ...... twice they have replaced the mother board and 7-8 times engineer has visited my home but laptop is still not working.
    And its only 2 months old....want to get my laptop replaced.no more servicing or change of parts.

  • Gary Dohanich Says:

    By far the HP Envy is THE worst laptop I've ever owned! At age 63, I have had experience with many brands, including both PCs and MACs. The finger pad is an abomination. If I look at the screen instead of the finger pad I never know what will happen. What idiot designed that thing? Meanwhile the multiple home screens are thoroughly confusing and illogical. You never know what surprise will be next, as this psychotic device tries to think bad thoughts for you. Finally, it is slow, slow, slow. I bought this lemon 6 months ago because I wanted a 17-inch screen. What I got was poor performance laced with daily frustration. Going to have to cut my loss and dump this freak sooner than later. Beware if you are in the market for a computer.

  • Pritesh Vikram Says:

    Worst brand ever. Never going to buy HP laptop from now on. My old laptop from acer was much better than HP and never had such problems. I purchased HP pavilion ab-031tx on 30th October 2015 and on 28th November 2015 it stopped working. So it didn't even work for one full month such a shame. Its not even getting boot-up nor while i am plugging my AC adapter it's getting charged nor charging led in laptop is glowing. It's just lying like a dumb piece of plastic.

  • Adams Says:

    Never again. Spent close to a £1000 2 years ago and the quality is poor. It's too heavy, overheats fan is always on and takes ages to boot up. Mac next time!

  • Jeffrey Says:

    I was looking to buy a flyer red HP and wondered if I had it loaded with computer capabilities what would be the price range. Capabilities I mean like high GB and mb and all the ports to do almost what a rest top computer will do. Like print. Sincerely yours, Jeff.

  • Gordon Watson Says:

    I OWN THREE HP LAPTOPS. A NEW HP 15Z PAVILLION, AN OLDER HP DV4 AND AN HP 15 fo33wm. I like all three of them and they never give me any problems. I has an HP 15 r32wm red flyer that was bought new and had a faulty mouse pad that would randomly magnify the screen while typing. HP tech support was very, very thorough in identifying the problem thru remote assistance and didn't charge me a dime for hours of assistance. Finally they sent me a free shipping label and box to return the device for free repair. Also. I have two HP 4500 all in one printers. The carriage belt came off of one due to self refilled cartridges. I contacted HP and they sent me a new printer free of charge right away. I now use their Instant Ink Program that delivers ink to my door as my printer orders after sensing low ink. I have three busy stores on Ebay and could not operate them if not for Hp. Most people it seems complain about HP and other computers because they don't know how to truly set them up. Just taking any laptop right out of the box it is not ready to perform at its best, in my opinion. Any way everyone has their favorites but as far as my experience goes I don't need anything but HP.

  • foysol Says:

    Hp is good laptop and it is very fast. Don't create problem . 80% sure . It is quality very high definition.

  • Geoffrey Says:

    HP is undoubtedly the best among the other laptop producers and Spectre 13 is one of their best products, ever produced!
    Even Laptop Outlet is referring this as the most desirable laptops of 2015.
    http://www.laptopoutletblog.co.uk

  • Steve McLeod Says:

    It was at least interesting, so thanks.

  • SEKUM Says:

    NO SANE PERSON WILL BUY hP LAPTOP FOR THE SECOND TIME . A PERSON WHO OWNS hP lAPTOP IS MOSTL LIKELY FIRST TIME BUYER. HEATING PROBLEM , HARDWARE PROBLEM AND WHAT NOT.

  • Hp great Says:

    I have had an HP Envy 15 for almost 2 years and it been a awesome laptop. Great design, performance, keyboard, and speakers. I don't like the battery life which is about 3 hours, the fan which is too loud, and the screen which sucks.

  • Irshad Says:

    Just wanted to share my experience with HP products and services.I am having HP Envy J049TX which i bought in Oct 2013. Within a year i started facing issue with its Hings. As i am having 3 year full cover onsite warranty they changed the complete body and that was my first experience with HP Services.Let me tell you guys at that point i got to know my life is not going to be easy with HP support service. Those who did changed the body kept the rubber kit very loose. I asked them to fix it but they said it wont go anywhere. Within a week i don't know where i left those rubbers. I contacted HP and they sent me a new one. It was not a big issue, just wanted to let you know how careless those guys were. Now after couple of month it was the screen which again they replaced but with a very ugly incident which i don't wanna disclose here, and at that time they missed couple of screws :( (Later a guy from service center said, it happened and they don't know about it, which was expected actually ). My laptop battery was working perfectly and giving 3+ hour backup but suddenly my system stopped detecting it. An engineer visited it and said your battery is dead and as its warranty is over this cant be replaced. I said its ok. I tried to find it online and did not get it. I called HP store who gave me customer care no to confirm battery part number. Customer care asked to me to contact HP Store/Sale team. I contacted them on twitter. They suggested me couple of online like which were actually not useful. Then they send my query to some India office who again gave me a sales team number which was not working. Then he gave me a local service center number where i don't wanna go(considering my past experience). Still trying to find a battery with the help of HP guys without any success. Their Social Teams are really good but their customer service both onsite and the guys who call you are just something below average and sometimes just pathetic. Will never recommend HP to anyone anymore. Having a HP laptop is more than a Pain. Either you have enough time to chase them all week or you just give up. Thanks!!

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