Lenovo: 2018 Brand Report Card

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Lenovo took first place for the second year in a row because of its excellent, highly rated laptops. With its eye-popping, HDR screen (an industry first) and long battery life, the ThinkPad X1 Carbon is the business laptop to beat, while the Yoga 920 has been our favorite consumer 2-in-1 in the past year. Lenovo received 10 Editors' Choice awards — more than any other brand — and a full 53 percent of its laptops scored 4 stars (out of 5) or higher.


Unfortunately, Lenovo's tech support really declined from last year, with the company's phone reps bungling the answers to a number of our questions. But the company continues to be an innovator and a leader in value and selection.

 

Lenovo's Key Strengths

  • ThinkPads: Even if you're not working for a company, Lenovo's business laptops are the gold standard for productivity, thanks to their industry-leading keyboards, great build quality and long battery life.
  • Great value and selection: Lenovo offers great laptops in every major category, from the low-cost Ideapad 120s, to the premium Yoga 920 2-in-1, to the gaming-centric Lenovo Legion Y920.
  • Always innovating: Lenovo is often first or among the first to offer a new technology, as it did with the HDR screen on the X1 Carbon and the Qualcomm processor in the Miix 630.

Lenovo's Main Weaknesses

  • Poor phone support: The company's web support resources are solid, but phone agents had difficulty answering even simple questions correctly.

Top-Rated Laptops

Best for business: ThinkPad X1 Carbon
Best 2-in-1: Yoga 920
Best for gaming: Legion Y920

 

Reviews (38/40)

Thanks to a combination of great build quality, long battery life and strong performance, Lenovo turned in an impressive average review score of 3.8 (out of 5), based on the 34 systems we tested over the past year or so. The company's laptops took home an industry-leading 10 Editors' Choice awards — three more than the next-highest competitors (HP and Acer).


On the strength its industry-leading keyboard, epic battery life and eye-popping HDR screen, the ThinkPad X1 Carbon (6th Gen) was the only laptop from any brand that received a perfect 5-star rating. In addition, not a single Lenovo laptop scored under 3 stars (a passing grade). Other standout products include the Yoga 920, which blew us away with its attractive design and all-day endurance, and the ThinkPad T470, which lasted the longest of any notebook we tested.

Design (13/15)

Budget pricing doesn't have to mean cheap looks and shoddy construction — at least not for Lenovo laptops. The company pushed out the Ideapad 120s and the Ideapad 120s (11.1-inch), whose polycarbonate frames could fool you into believing they were made of metal like their more expensive cousin, the Ideapad 720s.

Lenovo also has a wide variety of ThinkPads; most of them sport a black, carbon-fiber, MIL-SPEC-tested (dust, vibration, shock and temperature resistant) chassis. But there are some exceptions, like the ThinkPad 13, which is available in silver, and the X1 Carbon, which has a soft-touch finish.


The company's Yoga line set the bar for how a convertible system should look and function. The Yoga 920 has a lovely bronze hue and watchband hinge, but the Yoga 720 is less exciting visually. Other 2-in-1s, such as the Miix 320, have small design issues, like requiring too much force to separate the tablet from the keyboard.

On the gaming front, the Legion Y520 and Y720 look like your stereotypical gaming laptops with their aggressive angles and red-and-black color schemes.

Support and Warranty (14/20)

Lenovo makes it easy for you to get a technical support agent on the phone, but the reps rarely gave us a correct answer during our Tech Support Showdown. Online support was more accurate, but poor organization made that information harder to find.

Lenovo covers shipping in both directions for most of its laptops, excluding certain cheaper models. We wish it gave this care for all of its systems.

Innovation (7/10)

In 2018, Lenovo has been the first laptop manufacturer to incorporate HDR displays and will be one of the first to release a laptop powered by Qualcomm's Snapdragon 835 CPU. On the gaming front, it finally embraced the Legion branding, adding G-Sync display options and overclockable components. And don't forget that Lenovo also put out a 25th anniversary edition ThinkPad, combining old aesthetics with modern functionality.

Value and Selection (14/15)

We've reviewed a lot of Lenovo's laptops this year, and the company showed range. Sure, you know Lenovo for its ThinkPads, including the superpremium X1 Carbon, which runs over $1,500, and last year's flagship, the ThinkPad T470. But we also saw cheaper business notebooks, like the $600 ThinkPad 13.

MORE: The Best Lenovo Laptops

The company is also in the consumer market, offering clamshells and 2-in-1s of all prices, like the detachable Miix 320, the convertible Yoga 920 and the midrange Flex 5. The lineup also includes Chromebooks, like the Flex 11 Chromebook.

And for gaming, there's the Legion line, including the entry-level Y520 with a GTX 1050 Ti GPU, and the powerhouse Y920 with a GTX 1070 GPU.

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68 comments
  • Nicholas Alexander Booker Says:

    In addition to the clear customer support issues, Lenovo's repair options are horrific, especially when compared to HP or Apple. I have now been without a laptop for 39 days due to Lenovo's poor repair services on a factory defect.

    My Yoga 910 was shipped to their repair facility in Louisville, KY but my power problem was not fixed such that the device still could not turn on. It has now been back at the repair facility for 9 days for an "expedited" repair, but I have little hope of receiving it back repaired, much less in a timely fashion.

    I have been really disappointed and plan to choose another company for my next device.

  • Carrie Says:

    I bought a LENOVO Y50-70 Touch for a $1,000 in 2015. What a piece of crap! I spend $300 to repair a hinge problem. I can't seem to find screws for the bottom cover that aren't overpriced. I have a white pixel issue (not a dead pixel). My ex was an IT professional (programmer/developer) who replaced the hard drive for a better one. I am still having computer issues. It might be related to my software and windows 10. I tried numerous things to fix it myself but I'm not an expert. I don't want to put anymore money into. I did call a local computer guy who refused to work on LENOVO products. Extremely pissed off LENOVO owner here. DO NOT BUY A LENOVO.

  • Richard Says:

    What a piece of junk drops WI-FI all the time and constantly goes crazy when typing?

  • Ginger Says:

    Worst laptop I've ever had. Gave us problems in only 1 months use. Garbage and wish we could get our money back. So disappointed. I hope this company goes out of business. biggest mistake and worst purchase we've ever made.

  • Aaron Says:

    Lenovo laptops are the worst. I wish I had never bought this machine.
    I will never recommend this company to any of my family or my friends.
    I've got tired with the constant visiting to the service centers.

  • Liz Wood Weas Says:

    I find this article to be highly inaccurate when considering my own experience with Lenovo X1 Carbon. I haven't owned it a whole year, yet we have had to send it back twice. They keep it two or three weeks, then it comes back with the same problems. The customer service department doesn't work at all with the "Depot" where the repairs are actually made, which allows them to avoid telling the customer anything about the device while they have it. What a waste of money! I'm a high school debate coach, so I rely on my devices.

  • Sachin kumar Says:

    Worst servies....company thinks that customers are fools..... Warranty issues makes them to do cheap things

  • James Says:

    No avoid Lenovo at all costs! Extremely slow, full of bloatware and adware plus Lenovo never live up to their warranty even if you computer bursts into flames.. they just refuse to give refunds.

  • Craig Schafer Says:

    There is no way Lenovo deserves to rate that high on customer support. They never have spare parts available and so repairs take an unreasonably long time.

  • mary1 Says:

    Ive just bought a Lenovo..B50-50. The sound is almost zero no matter how its adjusted. The computer is flimsy and the keys stick all the time. For some reason,, despite saving all my passwords...i have to keep requesting reset. Its cheap, but was not cheap to purchase. The warranty was for one year, but after checking it expires in May 2017. I bought it 16th December. I wish id done more research or simply bought another ACER or HP...Lenovo comp is really a shabby computer

  • John Pastor Says:

    Boy, I bought a piece of lousy hardware from Lenovo in 2015. Trouble started as soon as the warranty expired last Jan. 18th. It went into sleep mode and wouldn't wake up for months for anyone. I had to pay to get it working again. Then two months later--overnight--the sound card dies. I've never been able to use it without a power cord because the battery will not recharge. I paid $550 for this crap, and I would never buy anything from this Chinese outfit again.

  • Martyn Says:

    These are the worst reviews I've ever read. Badly written and many of them just stupid. I have bought a Lenovo just because these reviews are so awful. Based on the opinions of these jerks here I'm expecting it to be awesome.

  • James Winters Says:

    We bought two Yoga S1 notebooks and literally couldn't be happier. The upgrade to Windows 10 was easy and the hardware has not had any problems. They've been roughly handled and even dropped a couple times. Our kids will likely receive a couple for christmas.

  • Neeliegirl Says:

    Trashiest of laptops, Had the worst experience multiple times a year, Hard drive crashed, mother board conked within 8 months , battery issues. Terrified of the name and the product now

  • Sloth Demon Says:

    Our school uses Lenovo Thinkpads and my teacher hooked it up to a smartboard and got the BSOD(blue screen of death) and during technology we use thinkpads and they are almost as terrible like the imac g5s in the school and the internet on the laptops suck even more than the dell optiplexs at my school!!!!!! F*** LENOVO HP IS THE BEST!!!!!

  • Reacher Says:

    Never buy a computer from Lenovo. I ordered an Idepad 510s from their website. It arrived with a non-working screen. After a couple of hours with tech support and sales support (who didn't work over the weekend), I requested a replacement. They didn't begin to process the replacement until they had received my original computer back in their warehouse, which took several days. After that it was supposed to take two weeks to receive a replacement. I have been waiting for more than a month so far, and the expected date keeps getting pushed back. According to their customer service, the best case scenario is that I will receive a replacement computer more than 2 months after my original computer order. I don't even feel confident that the computer I receive will be in working order. Steer clear of this disaster of a company. No deal they could offer you would be worth the hassle of dealing with them and the shoddy quality of their products.

  • Nagesh singh Says:

    I have G 50/model of lennovo and I am using it since last 8 month....it is one of pethetic service by lennovo...they have given me poor quality battery which give me back of 4 min after power cut. Whenever I call to lennovo support team they never try to resolve the issue they always try to make fulish all the customer....they always try to cheat customers. Poor service they have.

  • George Liptak Says:

    Theoretically Speaking I got to tweak out the DNV mainframe and bypass the motherboard to gain extra gigabytes and she sung a tune and this computer has been nothing but amazing

  • Todd E Says:

    Don't buy Lenovo. Took my laptop out of the box and the screen was dead. After several hours with tech and customer service, they told me to ship it back and they'd send me a new one. Not waiting another week for another machine that doesn't work.

  • Rich A Says:

    I personally like my Lenovo G70. As far as customer service, any entity has customer service that needs improvement. My health care and cell phone provider takes 20 plus minutes to get through. I think good customer service is far and few between. After 6 sub directories deep, I hang up. I think the system was designed that way so you get discouraged.

  • Chris T Says:

    DO NOT PURCHASE WARNING !!!

    I Purchased my first Lenovo ThinkPad computer in the first week of February 2016. This P.O.S. Worked just over two weeks before the screen went dead. Just past BestBuys return date. Lenovo told me the repare would take ten working days to repair. It's been over two weeks now, still no word on when my computer will be repaired. I need my computer for work. And since I gave my old one away before the ThinkPad craped out I had to go out and buy another new computer. I took the plung and went with a new Apple. My new MacBook Pro is great. Apple should thank Lenovo for sending my business there way.

  • DR RAJESH KUKREJA Says:

    Bought idea s 400 2 yr back policy of warranty not clear
    Authorised distributor n service network is poor in terms of behaviour n availableity of parts
    On line suppor is ok

  • Amyy W Says:

    Bought my Lenovo almost 4 years ago and there's still nothing wrong with it! Never upgraded it or anything and it's still as powerful as 4 years ago while I am an extremely heavy user.

    My Lenovo is able to play the newest and heaviest games while working with my sony vegas pro, my photoshop and watching videos or even streaming all at once.

    I used to have a problems with laptops where I had to replace them every year or if I was lucky every 2 years but since my Lenovo, I have been managing for four years and I don't think I am changing any time soon!

  • sarifuddin Saha Says:

    The lenovo laptops is very slim & that system is very fast
    I LIKE ANY LENOVO LAPTOPS

  • Stanford Says:

    Terrible customer service at Lenovo! I bought a replacement laptop for my son in college on Feb 3rd with an arrival date of 2/10... perfect - wrong! Lenovo forgot to mention that their factory in China that builds their Thinkpads was due for a weeklong holiday where nothing is built! Then combine that with our presidents holiday = no laptop until the last week in February. If I would have known about this significant delay I would have chosen an different computer! When I complained to customer service all they said was "sorry, there is nothing they could do" So far my experience with Lenovo has been frustrating and extremely disappointing and would not recommend them based on customer service. I am really hoping the laptop works well for my son but as of right now I don't have any confidence in it - I hope I am jumping to conclusions

  • Bhargav Joshi Says:

    Before Purchasing any products from LENOVO, you must be ready for treated as slave and beggar. then and then you are ready to purchase because most unacceptable and embarrassed Service Provider in Service Industries.

  • George Murphy Says:

    We have found Lenovo to have the absolute worst customer service and a lousy product. UNDER WARRANTY we have paid Microsoft store to address the situation with Lenovo. Got the laptop back and it was really no better. Then it was returned to Lenovo and they said they found the problem but don't have any parts to fix it. It's still with them. What a colossal waste of money and time. Meanwhile we got a Mac. I would never recommend Lenovo. STAY AWAY FROM LENOVO!!

  • Kelly Says:

    Lenova=garbage. piece of shit equipment. Take your money and get drunk instead.DO NOT BUY

  • Samuel Says:

    PLS NEVER BUY LENOVO LAPTOPS AND EVEN LENOVO PRODUCTS.lenovo laptops are crap.long back the company made good laptops..now it sucks at manufacturing laptops.I bought Lenovo G50-70 one year ago.till today I'm taking my laptop to service center almost every month and added to that service is too bad ..worst I have ever seen.the build quality of the laptop is of very low quality .hinges broke in just one month after purchase added to that both upper and bottom case is broken.pixel problems come now and then.Sometimes I even fear to open up my laptop because some part might break.strange beep noise during reboot.I suffer a lot literally.please never go for Lenovo products.its a waste.This is not a laptop I'm using its a WASTEBOX I would say..

  • Mrs Betty Odom Says:

    Toshiba sucks !! Apple is where its happing !!

  • Bobby Says:

    PLEASE DON'T BUY LENOVO PRODUCTS. I had a terrible experience with Lenovo Flex2. The laptop broke within 2 months of purchase. Getting is fixed was a nightmare. I had to also pay for shipping the product. The laptop worked of 3 more months and broke again - same problem. The computer is on but the screen is blank/black/dark. They now have a new system of registering for repairs - the product has to be registered on the website but because the # on my machine got scratched, I don't know how I'll find out. Wait times are horrible.

  • Greg Keesee Says:

    Bought a Lenova laptop from Best Buy 2 months ago. It is a piece of crap. Came with a free upgrade to windows 10. Only problem when you upgrade it makes the warranty null and void. Had to pay support 69 bucks to get the drivets back. Lenova is crap....pute and simple.

  • Robert Says:

    Lenovo is worst product ever and service is worst than that. Bought top of the line Y50-70 for $2,300 only 6 months ago and have already had 3 service calls. Keyboard stopped working and now battery stopped. Both times they could not get parts. And it's only 6 months old. Lenovo is the old IBM laptop company that was sold tried a Chinese company so they have problems. I paid for premium support in site but now find it only covers setup. Tech support not only couldn't fix my laptop after 2 hours in it, they deleted programs that made it worse. Don't know how cnet reviews missed how bad Lenovo service is.

  • Le Anne Smith Says:

    Do not buy Lenovo!
    I run a business and have purchased two computers from a store. Unfortunately, sales person did not tell me how bad the company are to deal with until my power cord stopped working. One month on and still waiting.

  • Bill. Says:

    Bought LENOVO E31-70 only to find out that internal mic doesn't work. It wasn't bought from Amazon so I had to wait 6 weeks (shipping, diagnostics, etc.) till a new one arrives. Straight out of the box, half of the touchpad doesn't work (even on highest sensitivity).
    No more LENOVO - refund this time.

  • Marky Says:

    I will never buy a Lenovo desktop again and never online from Lazada... came with DOS only, am sure it was advertised coming with 8.1 or maybe i just assumed that considering it had the MS logo on the page, anyway keyboard started going mental and tried every fix suggested for couple of hours before smashing it into little bite size pieces. The piece of crap usb keyboard and cheap arse mouse ruined what was an ok desktop, why be so stingy on things they could put some effort into and massively improve user experience. Case of being penny stupid, idiots. Will buy a decent wireless keyboard and mouse, am sure 7/11 stocks a better quality mouse at least.

  • Madeline Says:

    I bought a Lenovo laptop in 2013 and it is the WORST laptop I have ever had. When I bought it and brought it home NOT one of the three USB ports worked (should have taken that as a sign) because fast forward not even a year and the hard drive broke. I have several projects for school that require me to use video editing software and my Lenovo laptop wouldn't open or play anything no matter what kind of file I converted it to so I had to borrow a friends computer. Lately it won't connect to the wifi any where. DO NOT buy these laptops biggest mistake ever. They are complete pieces of crap and I'm looking into buying a different computer now even though this one is barely even 2 years old.
    I'm not a computer expert but I would not recommend this brand to anyone.

  • Gmoney1114 Says:

    Google "Lenovo yoga cracked screen" before you buy. There are a lot of horror stories because Lenovo won't stand behind their product.

    Buyer Beware!

  • Gregory Says:

    Proud owner of two G50-80s and an old B570 - none with issues, excellent keyboard and touch pad, excellent WI FI range, extemely easy to remove battery, hard drive. All I can say is read the reviews on Amazon and on Best Buy, and remember that the only allowed laptop up in space right now is a LENOVO.

  • DEF FED Says:

    Please my lenovo flex 2 15 said my McAffee antivirus protection is expired so a shud update but i don't know how and my general laptop is running slow please give the steps to fix this problem

  • Tom Jones Says:

    I purchased a Lenovo £3,000 top of the range laptop four months ago and have had constant problems with things just not working. The specs are OK and the build quality is better than some and worse than others. I have however had two engineer visits and each time they visit the call is closed even if the fault remains. I requested a refund but was refused so currently taking the legal route. Their after sales support is pretty bad, even if you pay extra. I would avoid.

  • Cotil Says:

    Please help got a Levono laptop its not even three years but my problem is
    When ever am using it .it shut off and takes about 20 min before it starts again.
    Every time I press power it lights up and after few min power goes off .I have try all the removed battery and stuff nothing works .help anyone?

  • Cynthia Says:

    I've had my Lenovo G580 for maybe two years now and I've never had such problems as I see people talking about in the comments. Yes, the battery life is abysmal, but oh well. Several people have complained about their trackpads being defective. I've got to say, I've never had any trouble with mine, and I'm not always the most careful person. The keyboard layout is great and I absolutely love it, when looking at laptops not many offer a near full size keyboard as it has. I do wish it had a better processor as it gets rather slow at times and can barely run Minecraft (I have to take down the fps and view distance a lot) and I can't have much else open if I'm using photoshop, and its not even a new version of photoshop, but it is getting on in years and I use it a LOT. My mother has the G570 laptop and the only serious trouble shes had with it was the hinges breaking, and that issue has been fixed in the later model which is the one I have. I pick up my laptop by the screen often (which I know you're not supposed to do, but I'm forgetful) which is hard on the hinges, but I've had no trouble with mine. Most people seem to have had serious issues with customer support, and I'll say I have no clue on that as I've never had to call them. I am a bit concerned now after reading these reviews and am considering other brands for my next laptop.
    Disclaimer: I am not an expert, these are merely my opinions and my experience with my Lenovo laptop. I do however know a decent amount about computers, probably more than the average user.

  • Gopi Says:

    I brought Lenovo G50-70 laptop in Feb but there was a line on the screen. As the product is under warranty, lenovo engineers (contract given to Wipro) came to my place to replace the screen but while doing that they broke my laptop screen side covers and later when I informed about this, the engineer agreed to replace the broken cover. But later they called me and said screen cover was broken before itself. When I complained about this to Lenovo, I haven't got a proper response from the customer support. This is the worst support I ever received. I request everyone not to buy any Lenovo products as their support team actually doesn't support and the engineers doesn't have any knowledge & experience on what needs to be done. Infact they doesn't know how to remove the screen cover and back case of the laptop.

  • Johannessen T Says:

    I bought a Y5070 early spring 2015, and the keyboard throws keys. The keyboard is crap. The support is crap. Calling Lenovo is hopeless. You have to wait on the phone for hours. It seems that Lenovo has not discovered e-mail yet. They have no e-mail you Reach them on.
    First and last Lenovo!

  • Elizabeth Senger Says:

    Horrible Customer Support!! Just got off the phone after 2 hours of being bounced around to 5 different people. No one wants to take responsibility, it's always some other department's problem, or some other company. I've been in IT for over 20 years, and this is the WORST customer support I have ever encountered. For years I've called Dell, HP etc. - sometimes not the greatest experience, but always got my issue resolved. I will never buy Lenovo again, nor will I ever recommend it to my clients. They simply don't care about their customers.

  • moses davis Says:

    This sucks i paid for a lemon what a bunch of rip artists you are Lenovo yous ought to be ashame with yourselves taking har earned money for crap that you know are shit fuckin hate you bastards yous need to be struck off i cant even view FB properly and this piece crap i paid for is 1 month old

  • TZP Says:

    First time purchasing an Idea pad and has been the worst experience I have ever had with a product. Nothing but problems two months after using it with one thing after another. I just get something fixed, something else goes wrong. Locks me out,screen is bad seems like there is a different bug every time I turn around. Tech support...what tech support. What a piece of garbage. Will never buy another product from them again and will dissuade anyone wanting to buy from Lenovo.

  • Robert Says:

    I have been using computers since 1995. I am not new to windows. I have had no issues using windows 8 on the Asus or HP. I needed a laptop quick one day and didn't have mine. I now carry the new Lenovo because if I lose it or break it I would consider myself blessed. This is absolutely the worst overly rated PPC on the market. It is so overloaded with BAD Lenovo software it will not operate properly. if it were not for the personal information on the hard drive I would throw it in the lake. Okay I wouldn't because I don't want o pollute the water with this trash. And these are the nice thoughts I have about Lenovo.

  • aqq Says:

    I have Lenovo G505 and it is the worst piece of SHIT i've ever used. I've had more functional laptops in the past that i bought as used. I have no words how much frustration this model brought into my life. The only thing you can use it for is maybe writing in Word but thats it. I fucking hate Lenovo and in a few months i will go with Acer or anything else. God, this is going to make me s happy when it is going to finally happen, you have no idea.

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