HP: Best and Worst Laptop Brands

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Hot on the heels of Dell's second-place finish, HP takes the bronze in this year's Best & Worst Brands showdown, up one spot from its fourth-place finish last year. The laptop maker definitely knows what it's doing when it comes to design and audio. It also provides very good technical support to customers and offers good value and selection. Mediocre displays and a lack of exciting innovation are the only things really holding this brand back.


Review (13/20)

While three of its notebooks (the EliteBook Folio 1040, Chromebook 14 and EliteBook 850 G1) received 4-star reviews, HP's overall reviews score was brought down by the SlateBook 14, an awkward Android notebook, and the Envy x360 15t Touch, a 15-inch convertible with poor endurance and a lackluster display.

Tech Support (18/20)

Tying for second place in this year's tech support survey, HP improved more than any other company within the last year. We received satisfactory answers to our questions from all three phone calls, both social networks (Twitter and Facebook) and live chat. We would have preferred less emphasis on extended warranties and premium support, but overall, HP's support is among the best.

Design (14/15)


HP has gone all-in with unique laptop designs. In fact, the brand has the best notebook design of the year thus far in the angular, fire-stained HP Omen. The PC maker also isn't afraid to embrace color, releasing a virtual cornucopia of hues and tints, as evidenced by the Stream 13, Stream 11, Pavilion x360 and Chromebook 14.

MORE: Best HP Laptops 

The company is far from perfect, though. Stiff hinges and a bulky frame were the Achilles' heel for the Envy x360, while the top-heavy Spectre 13 x2 and its resultant wobble kept HP from scoring higher.

Keyboard & Touchpad (11/15)


The company's keyboards and touchpads are usually better than average, but in the past year, the quality of many of HP's notebook input devices has suffered. From the EliteBook Folio 1020's annoying, clickless pressure pad to the Spectre 13 x2's mushy key feel, HP's lineup is filled with uncomfortable typing and navigation experiences. Several touchpads were particularly disappointing, such as the SlateBook 14's, which suffered from a sticky cursor. The Stream 11 couldn't always tell the difference between left and right clicks.

Display (6/10)

With a fairly low 229 nits of brightness and a standard average color gamut (80 percent), the average HP screen looks merely OK. However, a few models stand out. The EliteBook Folio 1020 is a bit dim but stuns with a 2560 x 1440-pixel resolution and 95 percent color gamut, while the Folio 1040 is also bright and colorful. For gaming and media streaming, the Omen's full-HD panel is colorful (98 percent gamut) and quite bright (269 nits).

Innovation (2/5)

HP has expanded into new laptop categories as of late, but with mixed results. One of its more impressive new offerings is the Stream 11, which offers Chromebook-like affordability without sacrificing the versatility of Windows. The company brought Android to the laptop with the SlateBook 14, but our struggles with the notebook prove that Google's OS is best kept on mobile devices. HP made a solid entry into the gaming space with the superslim and speedy Omen, but, looks aside, the laptop doesn't do anything we haven't already seen from the likes of Alienware or Razer.

HP's Pavilion x360 is one of the company's first hybrids to feature a 360-degree rotating hinge, though it lags behind Lenovo's Yoga series in slickness and performance. The upcoming Spectre x360 looks better.

Audio (4/5)

HP's laptops delivered good audio across multiple price ranges. The $200 Stream 11 has one of the best speakers we've heard on a budget laptop, and the $1,499 HP EliteBook Folio 1020 pumped out sound with fidelity and strong volume. On average, HP notebooks measured 86 decibels in our testing, which is the same as the category average. HP continues to provide DTS Studio Sound software on some models, as well as integrates Beats audio on Pavilions and Envy laptops.

MORE: 10 Laptops with the Longest Battery Life

Value & Selection (4/5)

Like Dell, HP has an impressive lineup of traditional laptops and 2-in-1s. The recent release of its HP Stream 11 and 13 notebooks provides great budget options for everyday computing, while its Envy line offers premium designs and powerful performance. Unfortunately, its Omen gaming notebooks are priced higher than notebooks with similar specs from Dell and MSI, and offer only Nvidia GTX 860M graphics, instead of more powerful 870M and 880M GPUs.

MORE: Best Laptops

HP also offers a wide range of business laptops, such as its EliteBook 1020 and 1040 Ultrabooks, and its ZBook mobile workstations. All of HP's systems are on sale directly from its website, with the bonus of letting you individually configure many of its consumer laptops online.

Software (3/5)


HP did not change much of its software selection in the past year. It offers the same Connected suite of apps for file sharing across devices and SimplePass to configure fingerprint readers to work with specific programs and sites. CoolSense detects your computer's performance and conditions to automatically adjust internal fan settings and keep your laptop cool.

HP made some upgrades to its apps, though, improving performance and aesthetics, as well as offering better integration. Business notebooks also come with HP Touchpoint Manager, a cloud-based management system that can work on any Android, iOS or Windows device. The company includes, on all of its Windows 7 or 8 laptops, the HP Support Assistant that helps with PC maintenance and troubleshooting.

Best & Worst Laptop Brands

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  • Cameron Says:

    My HP computer won't even let me go to to the desktop.when I sent it to Hp to get it fixed, they sent it back still broken . hp sucks, I will n ever buy or recommend it again.

  • Angela Kim Says:

    I used Hp printerofficejet 6700, its worse product ever. Do not purchase Hp it will not let you use the refill ink, who had that much money to buy brand new ink for each time for all four colors.
    It just expensive and useless, I recommand not to buy Hp printer, use Canon its better price and works with refill ink perfect for 3, 4 years so far.

  • tim shepardson Says:

    never had any luck with any HP product. Printers laptops. Horrible products!!! Would never buy HP ever!!!!

  • Talal Says:

    Worst laptops. Worst design. Fitting RAM an d SSD requires complete rape of laptop. It's not like opening back cover and fit things in it. HP designers need a kick on their butts for designing this piece of trash. Will never buy HP products again.

  • Vishwajeet Singh Says:

    worst experience ...... twice they have replaced the mother board and 7-8 times engineer has visited my home but laptop is still not working.
    And its only 2 months old....want to get my laptop replaced.no more servicing or change of parts.

  • Gary Dohanich Says:

    By far the HP Envy is THE worst laptop I've ever owned! At age 63, I have had experience with many brands, including both PCs and MACs. The finger pad is an abomination. If I look at the screen instead of the finger pad I never know what will happen. What idiot designed that thing? Meanwhile the multiple home screens are thoroughly confusing and illogical. You never know what surprise will be next, as this psychotic device tries to think bad thoughts for you. Finally, it is slow, slow, slow. I bought this lemon 6 months ago because I wanted a 17-inch screen. What I got was poor performance laced with daily frustration. Going to have to cut my loss and dump this freak sooner than later. Beware if you are in the market for a computer.

  • Pritesh Vikram Says:

    Worst brand ever. Never going to buy HP laptop from now on. My old laptop from acer was much better than HP and never had such problems. I purchased HP pavilion ab-031tx on 30th October 2015 and on 28th November 2015 it stopped working. So it didn't even work for one full month such a shame. Its not even getting boot-up nor while i am plugging my AC adapter it's getting charged nor charging led in laptop is glowing. It's just lying like a dumb piece of plastic.

  • Adams Says:

    Never again. Spent close to a £1000 2 years ago and the quality is poor. It's too heavy, overheats fan is always on and takes ages to boot up. Mac next time!

  • Jeffrey Says:

    I was looking to buy a flyer red HP and wondered if I had it loaded with computer capabilities what would be the price range. Capabilities I mean like high GB and mb and all the ports to do almost what a rest top computer will do. Like print. Sincerely yours, Jeff.

  • Gordon Watson Says:

    I OWN THREE HP LAPTOPS. A NEW HP 15Z PAVILLION, AN OLDER HP DV4 AND AN HP 15 fo33wm. I like all three of them and they never give me any problems. I has an HP 15 r32wm red flyer that was bought new and had a faulty mouse pad that would randomly magnify the screen while typing. HP tech support was very, very thorough in identifying the problem thru remote assistance and didn't charge me a dime for hours of assistance. Finally they sent me a free shipping label and box to return the device for free repair. Also. I have two HP 4500 all in one printers. The carriage belt came off of one due to self refilled cartridges. I contacted HP and they sent me a new printer free of charge right away. I now use their Instant Ink Program that delivers ink to my door as my printer orders after sensing low ink. I have three busy stores on Ebay and could not operate them if not for Hp. Most people it seems complain about HP and other computers because they don't know how to truly set them up. Just taking any laptop right out of the box it is not ready to perform at its best, in my opinion. Any way everyone has their favorites but as far as my experience goes I don't need anything but HP.

  • foysol Says:

    Hp is good laptop and it is very fast. Don't create problem . 80% sure . It is quality very high definition.

  • Geoffrey Says:

    HP is undoubtedly the best among the other laptop producers and Spectre 13 is one of their best products, ever produced!
    Even Laptop Outlet is referring this as the most desirable laptops of 2015.

  • Steve McLeod Says:

    It was at least interesting, so thanks.

  • SEKUM Says:


  • Hp great Says:

    I have had an HP Envy 15 for almost 2 years and it been a awesome laptop. Great design, performance, keyboard, and speakers. I don't like the battery life which is about 3 hours, the fan which is too loud, and the screen which sucks.

  • Irshad Says:

    Just wanted to share my experience with HP products and services.I am having HP Envy J049TX which i bought in Oct 2013. Within a year i started facing issue with its Hings. As i am having 3 year full cover onsite warranty they changed the complete body and that was my first experience with HP Services.Let me tell you guys at that point i got to know my life is not going to be easy with HP support service. Those who did changed the body kept the rubber kit very loose. I asked them to fix it but they said it wont go anywhere. Within a week i don't know where i left those rubbers. I contacted HP and they sent me a new one. It was not a big issue, just wanted to let you know how careless those guys were. Now after couple of month it was the screen which again they replaced but with a very ugly incident which i don't wanna disclose here, and at that time they missed couple of screws :( (Later a guy from service center said, it happened and they don't know about it, which was expected actually ). My laptop battery was working perfectly and giving 3+ hour backup but suddenly my system stopped detecting it. An engineer visited it and said your battery is dead and as its warranty is over this cant be replaced. I said its ok. I tried to find it online and did not get it. I called HP store who gave me customer care no to confirm battery part number. Customer care asked to me to contact HP Store/Sale team. I contacted them on twitter. They suggested me couple of online like which were actually not useful. Then they send my query to some India office who again gave me a sales team number which was not working. Then he gave me a local service center number where i don't wanna go(considering my past experience). Still trying to find a battery with the help of HP guys without any success. Their Social Teams are really good but their customer service both onsite and the guys who call you are just something below average and sometimes just pathetic. Will never recommend HP to anyone anymore. Having a HP laptop is more than a Pain. Either you have enough time to chase them all week or you just give up. Thanks!!

  • Average User Says:

    HP = bad quality products... faulty motherboards... Keyboards... expensive and useless...

  • Betty Says:

    I guess I like HP because of customer service. My pc was out of warranty when I upgraded to 8 from my 7. I hated it..hp tech tried to help me get my 7 back but couldn't. So they sent a prepaid box for me to send it to them. They had my 7 back and sent me my PC back and it didn't cost me a cent.

  • Chris Says:

    HP....The worst laptop i ever had!!!
    Never Again!!!

  • l3vi Says:

    HP means Horrible Product. Never buy. Really, never buy a big name brand that's crap. Always invest in something better, especially in a laptop. Pay for quality, not cheap crap.

  • Pinky Chopra Says:

    i bought a hp laptop, in august 2014 and it has various issues - automatic moving pointer, stuck/hanging, touch pad stops working, mouse stops suddenly, etc

    After 2 months also, HP customer care isn't able to find the issue. Keeps guessing & doing R&D on our system. Sometimes they change the hardware, panel, bring wrong parts, upgrade driver etc etc, but issue persists. Highly Disappointed.

  • William Sargeant Says:

    HP sucks! They want to charge me to repair a problem that was in the machine when it was shipped! I've spent hours on the phone with India, trying to get them to help me and they keep saying I'll have to pay. Don't buy an HP!!!!!!!!!!!!!!!!!

  • Krislat Says:

    Samsung phones is my favorite phones. I like this.

  • Krislat Says:

    H.P is the best Leptop of other leptops.

  • Kevin Hope Says:

    Most miss managed company of all time.

  • HP Terrible Says:

    HP Pavilion went into the infamous 'HP BIOS update' loop after exactly 1 day of use. Better yet, the update occurred without any prompting or warning.

    Why HP felt it was a good idea to constantly update BIOS despite the inherent (and permanent) dangers of incorrectly updating far outweighing the possible benefits is another question that bears asking.

    Returned. Will NEVER buy HP laptops again. Recommend everyone to stay clear!

  • JTrue Says:

    HP is horrible! Terrible tech support and incessant prompts to download updates that take forever. I would never buy one again, or recommend it to anyone short of al qaeda, or Dick Cheney [same monster...different continent].

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