ASUS: Best and Worst Laptop Brands

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3 ltp brands 16 asus

From the long-lasting ZenBook ultraportables to high-powered gaming rigs, Asus offers a large lineup of impressive laptops at competitive prices. The company is always among the first to embrace new technologies like Nvidia G-Sync or Core M while maintaining strong build quality and attractive designs. Asus also shows that low prices don't have to mean poor quality, offering a sub-$400 Windows laptop with 1080p and a sub-$100 system with over 12 hours of endurance.

Among PC brands, only Dell had a higher brand rating, beating Asus by just a single point as the Taiwanese company advanced from seventh in 2015 to third place this year. The company's main weaknesses are its poor Web and social media support, and a warranty that forces some, but not all, consumers to pay for return shipping on defective products.

best worst ltp brands 2016 reportcard asus

Design (13/15)

Whether the laptop costs $2,499 (G751JY) or $349 (Transformer Book Flip TP200SA), Asus does not skimp on the premium materials. Even when they are made of plastic — as in the case of the EeeBook X205TA — Asus notebooks look like premium devices.

asus transformer book t300 chi

Never one to be overly flashy, the company consistently delivers clean lines with gently rounded edges, even for hybrid devices like the Transformer Book T300 Chi and the Flip TP300. We continue to admire the concentric-circle design featured on many of its laptops, including the X555LA. The company imbued the G752 gaming notebook with grace and sophistication, swapping out the tired black-and-red color scheme from prior models for a gorgeous silver and peach.

Reviews  (24/30)

Only Apple and MSI had higher average-review scores than Asus. The Taiwanese company demonstrated a high level of quality and consistency that saw 7 out of the 11 Asus systems we tested earning a 4-star rating. Asus was also the only laptop maker that had 10 or more systems reviewed, without receiving a negative rating (2.5 or lower) on any of them. We especially like the ZenBook line, as both the UX305 and UX501 earned Editors' Choice awards for their lightweight designs, colorful displays and great value.

Tech Support (16/20)

If you prefer to get your tech support the old-fashioned way — over the phone — you may find Asus' approach to customer service acceptable. If you search Asus' support website instead, you'll likely come away without a solution, as its search engine failed to direct us to the proper solutions. While Asus provides adequate help on Twitter, the company's Facebook page forced us to sift through a list (where North America was listed 27th) to reach its customer-support reps on that social network.

MORE: Asus Tech Support Rating

Warranty (4/5)

Asus is the only company that offers accidental damage protection as part of its standard one-year warranty, but this protection only comes with high-end systems such as those in the ROG (Republic of Gamers) laptop line. Asus will also pay for return shipping on its more expensive products, but if you need to send in a cheaper notebook, you'll have to pay those costs out of pocket. Unfortunately, unlike most other vendors, Asus says that upgrading your RAM or storage drive voids your warranty.

Software (3/5)

Many of Asus’ laptops ship with more than their fair share of bloatware, including Line, Netflix, Candy Crush Saga, Flipboard and TripAdvisor. Some also come with 500GB of Asus WebStorage.

asus g752

If you’re looking for the best of Asus’ own software, you’ll have to turn to its Republic of Gamers line. The gaming suite includes the ROG Gaming Center for a high-level view of your specs, MacroKey to assign shortcuts, GameFirst III to configure upload and download speeds and XSplit Gamecaster to record gameplay and broadcast on Twitch or YouTube.

Innovation (7/10)

Even when it's not developing unique features on its own, Asus is incorporating new technologies into its laptops faster than others. In 2015, the company was among the first to put Nvidia's G-Sync anti-tearing technology onto a gaming notebook, launching it on the G751J. We were also impressed with the ZenBook UX305, which was one of the only clamshell notebooks to utilize Intel's low-power Core M processor and actually deliver good battery life. In 2016, the company has given us a lot to look forward to, including the XG Station, a new graphics amp that lets you use your laptop with a desktop graphics card.

Value and Selection (14/15)

Asus offers a truly impressive range of products, from Windows machines that cost less than $200, like the EeeBook X205TA, to impressive gaming rigs like the G751JY for $2,500. Chromebooks, productivity machines and gaming rigs are all available, with plenty of different options, and the prices are generally quite fair for the components you get. However, unlike Dell, Lenovo and HP, Asus doesn't allow you to configure its laptops to order.

MORE: Best Asus Laptops

Asus also has some of the best values in the industry, offering a laptop with 1080p for just $370 in the Asus F555LA, and a superthin system with a 3200 x 1800 display and an SSD for just $699 in the Asus UX305CA. The only segment Asus doesn't really cover is business notebooks.

How Asus Can Improve

The company really needs to take a long, hard look at its Web support resources and make them easier to find, while providing better help on social media. Though Asus is great at adopting new technologies, to get to the next level, it needs to offer more truly unique ideas.

Best & Worst Laptop Brands

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57 comments
  • Binoy Abraham Mathew Says:

    I have been Blessed to have a wonderful Asus laptop, which is a hardcore work laptop. Been using it for around 6yrs now and only had to replace the battery and charger. There was no other issues at all. I love the design and the speakers (beats any other laptops in office that are younger than this laptop). I am looking for a replacement, most likely will settle for another Asus. I have been using a Fujitsu laptop parallel and also had a Latitude (Dell), the latter had issues with its motherboard and display, which the excellent warranty covered. Would recommend Asus anytime.

  • Rabbit TOng Says:

    Asus sux. Driver not updated and laptop sell in the market.

    Asus A456U

  • neuland collier Says:

    is office 365 best for word? on rel 10

  • ArdenP Says:

    NEVER BUY ASUS. Their products fail and their customer service is the worst I’ve ever experienced!! My new $1700 ASUS laptop would only boot to the BIOS screen. According to Best Buy, where I purchased the laptop, the solid state harddrive containing my operating system had failed. ASUS told me to send in my laptop to have it repaired under factory warranty. The problem was is that I still had important data on the other drives, but I was not capable of backing this data up because my computer wouldn’t boot at all. I asked the customer service rep to include a statement that said to NOT perform any other repairs without contacting me or wipe data from the other drives. I also included this request in written form in the RMA paperwork shipped in with my laptop. After my laptop was returned, I discovered ALL of my drives had been wiped and contained no data. Now ASUS refuses to acknowledge they made any mistake, apologize, or make any attempt to compensate me for the fact they disregarded my request and deleted hundreds of gigabytes of valuable data. On top of that, they had the worst customer service ever!!!!!!!!

  • Avinash Says:

    I dint expected that asus will send a breakGe product. I had qualified for independence day scheme at first your company made me wait for more than one month. N now the boom box which they hav send is damage inside. So i ask help from u but they inform me that i hav to send it through courier n later u will pay if i have to spend more than 800 for qualifying ur gift yhan it was better u dnt gib it we r buying n we will but not ur product. Y i will take headache for ur issues.

  • marc allum Says:

    If you are even thinking about buying ans Asus computer PLEASE DO NOT..you will hate it they are the total crap..I wasted my money on a heap of crap model number x550c and live to regret it every day I have to use it..

  • Apple is a lie Says:

    So far I've had a good experience with Asus because the laptops smoke the other PCs that are around the same price and I've had it for 5 years and I have no issues with it also the reason you guys have issues with Asus is due to the fact your using American versons which are lower spec than the imports and I would know this I tested them the imports are built better, and are around 2.8 times faster also more reliable. So if you buy an Asus buy in Mexico,on newegg,or on the Japanese domestic market because Americanized are knockoffs

  • noah burlison Says:

    my asus computer sucks to say the truth. i can not get on it at all. very poor computers. don't buy these POS'!

  • Sarah Says:

    Asus is beyond terrible with customer service. I purchased a Windows 10 touchscreen laptop last fall and it had a defective hard drive. I sent it in to Asus and they offered to replace it with a Windows 8 unit saying that I can go ahead and download Windows 10 myself. They even told me that my laptop originally came with Windows 8. I supplied proof that this was not the case with the original receipt that clearly states that the laptop was in fact a Windows 10 unit. I am apparently waiting for a call back from a supervisor. The last time they said they would call me back, they never did and I had to call them. I will not be purchasing Asus in the future. Is it really so much to ask for a company to stand behind their product and replace it with like kind and model in the event that a replacement is needed? I don't think so.

  • OrtzaismenNioz Says:

    Hello before 4 years i had bought the asus n75sf laptop same day i opened to play (skyrim) i had bluescreen same day i went back to store they kept the laptop and they told me i had to replace the gpu. After 7 days i had my laptop back fully working. When time passed around 4-5 months one day i open my laptop and the slash / button had something like i press it all time i had visit a local service store and he told me i had to send it to asus to replace my motherboard.. I had a contact with the service.. The guy told me that i broke it they key and that model never gets broken or any costumer had anny issues with that model and im the one that complaining. Well from my side i have to say broken gpu and broken motherboard after 4 months thats a hardcore damage i think its like i change my whole parts in it. Anyway i send it to them they gave me a repair report that had changed the motherboard and after 14 days i had it back. Now im typing this after 3.5 years i still have this laptop and dont have anyother problem. Im using it allday i play games like dirt/skyrim/Lol/warthunder/WoT non stop.. Now i have some money to spend to buy the new asus rog laptop with the gtx980m or the oposite of that the msi gtx980m around 2.3$ both of them price in greece. And even if asus is better ill give a go to msi.. Not to asus

  • Ayomide Says:

    Asus is the worst of the worst from speaker problems to charger to booting name it all u guys should start selling popcorn and stop with the low quality laptops. horrible company, horrible customer service horrible everything

  • Guruji ,65years old. Says:

    I purchased a Asus lap top A553M, for INR22,400-recently.I feel much now for my purchase.Brightness of the screen is not to be reduced.External Head set Mic is not working.I went to local service center also,where I noticed a poor service,with which I returned back.

  • Patricia Says:

    Asus makes extremely poor quality laptops. I have had problems with overheating, keyboard functionality, and start up of my laptop. They neglect to tell their costumers when technical difficulties occure. Overall someone is prabably better off not purchasing a laptop from asus at all. Invest your money and time into something that at least functions.

  • Surbhi chauhan Says:

    I am a asus notebook user.They are very low quality ,my laptop hinge was loose then the asus servic center repaired it and then after three weeks the hinge just snapped and broke.now they told me that they dont replace physical damage but still their servuce is damn slow ..they couldn't replace my notebook in a week also whereas they told me thaf it will not take more than 3 days ..their service sucks..next when i spoke to a executive in asus they said they will take 21 days o delivervthe broken part ..their services are slow and asus products are not at all promising

  • Neha Yadav Says:

    It is gud but their are lots of problems. ... Their is no graphics quality the accuracy is not gud if we want to play any game, it not works plsssssss modify the Asus laptop and the battery life is low. ...All over it is not a gud laptop

  • Arvind Says:

    For those who are complaning with slow speeds replace your hard disk with new one. Your hard disk life is over by constant addition & deletion of data. I had problem on my i7 laptop that it took 15 minutes to boot.When I switched my hdd with ssd it booted in 2 seconds.

  • Gagan Says:

    spent over 950 for the asus f555 series on to know that it lived for 33 days in total. I DO NOT RECOMMEND THIS NOTEBOOK TO ANYONE.

  • chandrakanth Says:

    One of the worst laptop i have ever used exactly after one year there is problem in motherboard, graphic card and power switch.
    Now the ASUS service showroom asking me to pay 15000 for the service.
    My suggestion about ASUS please don't go with ASUS one of the cheapest hardware parts i have ever seen.

  • Al Taher Says:

    I bought an I core 7 asus laptop in January 2013 and found out that asus products are the worst ever ,very slow (Dead slow),bad customer suppory......you name it, I really regret spending $1200 on a product that is worth nothing

  • Kilder Says:

    I've had a ASUS computer for about 11mos before it went completely blank on me and was never about to get to work again. I sent the company to the ASUS manufacturer and they offered to fix it for double the price I paid for the laptop so I had to return because it was under warranty with Geek Squad but after a month at Geek Squad they were unable to fix the laptop I was told that it needed a Windows8 Recovery Disk but ASUS refuse to sell it to me cuz they said they didn't have windows 8 recovery disk. I will never in my life buy anything made by that company

  • steve Says:

    ASUS are LIARS, il's impossible to make a Laptop UX501JW with graphic card NVIDIA GTX960M work in 4K definifion !!!! (4096 x 2160 pixels)
    I waisted my money for nothing buying this sh....t ASUS

  • Joshua Conteh Says:

    how can I fomate or flash my computer ...Asus: N1127(G)

  • Sanket Bidkar Says:

    I bought asus x550lc a year ago.. since then facing a problem of laptop charger. the charger I got is working well but its shape is worst than you think.. its like a mobile charger.. due to heavy weight on plug itself ,charger pins are bent... :(

  • Lordasaru Says:

    Asus makes good product I have $5000 worth of their devices, in many cases it how you used the device...their warranty varies depending on where you buy it.so next time check the warranty terms before purchase

  • SoftEgg Says:

    I tried to do an out-of-warranty repair with Asus. They calculate the cost of the repair based on the age and cost of the system, and not what you want done. For a 5 year old, $1100 system they decided to charge $690.
    You can buy that system from Amazon now for $500.
    Needless to say, I declined the repair and am now hoping they return it to me as promised so that I can find some other way to repair.
    So, although I liked many things about my Asus system, because of their very overpriced repair service, I won't be purchasing them again.

  • umesh Says:

    dont purchase bcoz at the time of repair they are says that first mail the invoice and after confirmation of warranty go to service station.

    what happen to me ?
    i purchsed a laptop and my battery is draining very fast and not charged 100% so i call the customer care and as per their instruction i send the mail of invoice and serial no of my device. but they did not send me the approval of the warranty. i waited and call second time customer care they said that your warranty approval is in waiting. wtf is this. fully shit type of process. i have original soft and hard copy of purchase invoice. and one thing i didn't mention to you that i already registered my machine to their website after the purchase of one day. and i brought laptop 9 months ago and still waiting to their approval and using that faulty battery.

    i recommend not to but any asus laptop otherwise after paying so much money u have to wait and stand in Que.

    it is batter to buy from hp or dell laptops......

  • Asus is awful Says:

    Biggest pos I ever bought. I think it was built on a Friday because ever since day one I've had nothing but problems and it's slower than my 10 year old HP.

  • Mac Gordon Says:

    First off, I was a huge ASUS fan for a long time. I love the design, and the price point. I was once all-ASUS products. The G75VW laptop, ROG Vulcan Pro ANC headset, even their stainless steel gaming mouse and a mousepad because I wanted everything to be the same brand. I use these for personal use and business - so they are important for me. I would deal with a lot of crap just to have everything the same brand. But not as much crap as Asus has dished me.

    I have become so upset with their service I won't buy their products again. I understand products will break, I am okay with this. However, if your service is bloody awful, there is no forgiveness. A harddrive connection failure in my laptop led me to a 1-week turnaround quotation, which then took 25 days and cost me $450 for a manufacturer defect 1.5 years after purchase (only 1 year warranty). Not only this, their service reps couldn't even find my laptop's RMA on their systems for 2 weeks. In addition to that, they emailed me a shipment notification with a tracking number for some unknown courier when it was finished and a week later I called in wondering where it was to be told it was sitting waiting for pickup the whole time.

    Then the stainless steel mouse's cable became loose and it stopped working after 4 months, only a 60 days warranty so they wouldn't help me there, not problem i'll pay for a new cable. "Sorry sir, you'll have to buy another mouse"... Thanks Asus.

    Then my dog chewed through my Vulcan Pro audio/mic cable and Asus literally told me to go buy another $200 headset and that not even sending it to service under an RMA would help me. You can't sell a $200 product, have a $0.50 peice break and tell me to piss off. That is HORRIBLE Customer treatment. Yes I know generic products will work to replace the cable, but I didn't buy a $200 fancily-designed headset because I want generic bullshit on it. I want the braided, ROG-branded cable with mic and volume controls and I'm even okay to pay for it. I asked to pay for a replacement and they simply told me it was not possible.

    What's worse, 50% of the time I call these people I get hung up on. HUNG UP ON. The other 50% they do NOTHING to help me but string me around with excuses for 30 minutes. It's terrible.

    I have spent over $2000 on Asus products but Asus has failed me so many times I'm sick of it. Honestly, their products are pretty high quality and a great price, but their utter and complete lack of care for customers is so embarrassing and disrespectful that I can't do it anymore.

  • Wakilongo Says:

    I like Asus laptop but one thing is that I have failed to partition my Asus notebook X500M from GPT to MBR. So what am I supposed to do?

  • Parlour Says:

    I can't understand why people have so many issues with ASUS here. I've had a K43E for over 2 years now and have had no problems with it until a couple months ago, when my HDD broke (so I just bought a new one, put it on and everything's been fine again). And I use it a lot. I don't know what do these people do with their laptops that they get so much trouble with them.

  • Juanster216 Says:

    I have a 2011 Asus (Don't remember model)
    It works perfectly fine, even now, I think asus is the best computer brand, my battery life is 2 hours and the laptop has good speed, no lag and it barely gets viruses even though I get lots of stuff, I recommend this brand 100%

  • KULDEEP SINGH Says:

    Hello Sir
    This computer is always updating whenever I am doing very critical work, I am very much annoyed with this format and may have to switch to a different set if your company does not stop doing untimely updates, please advice. Thanks for your urgent reply.

  • Geo Says:

    You know its funny we are all customers and require customer service at some point. Sure why not bash and judge one entire company based on one bad interaction, with any company the tech support is either a hit or a miss. Today u may get the best guy at the centre the next, some guy that just got a disgruntled customer. No company is perfect but I can say for Asus they have improved and the do strive for better. As for the tech support rating if it is that the questions were more of OS based rather than notebook brand I think it would be hardly fair as most manufacturers would refer to Microsoft at the end of the day to provide support. Just my two cents

  • Krista Gibbons Says:

    My HP crashed and I needed a new laptop quick as I am in grad school-- I was sold an Asus because it had "great features" -- I have had it for about 4 weeks and I am ready to throw it out a window. It has been to 2 computer techs and I am on the phone with geek squad at least 4 times a week to trouble shoot things like " why do I need to reboot my computer every hour or the tabs and screen go white?" It was not cheap either so to have this many issues is simply unacceptable. DO NOT GET AN ASUS

  • Clawfish Says:

    I got an asus laptop Christmas 2013. Worked fine until maybe march 2014 the screen started going black Randomly. A few months later I had a friend tell me it was my motherboard. In December 2014 before my warranty was up I sent it back to asus to be repaired. I got it back right after New Years(2015)I tried to watch a movie on my laptop, the disc drive was broke. Id tired hundreds Of other discs nothing worked. I still have my laptop, but it irritates me that a big part of the reason I got the laptop was to play sims and watch movies in the car or anywhere, and after having my motherboard repaired my disc drive was shot. I know I will never get another asus laptop because of these issues

  • abdulkerim mohammed Says:

    very nice asus smartphone

  • marc Says:

    what ever you do please do not but these laptops..totally crap..anything but Asus..total rubbish

  • mahadevan Says:

    I have a asus laptop and I download office 2010 and the excel not showing the gridlines. Please answer.

  • parsa hasehmi Says:

    I have ASUS N550 JK, the only problem is short battery life but it have a lots of advantages:
    1. Low weight
    2. Low thickness
    3. have a Subfooner for high quality sound
    4. two fans

  • David Headd Says:

    purchased an asus R704 The harddrive died 15months later. No sympathy from asus and then the kicker. Microsoft charged me over $100 to download a copy of 8.1 onto the new hard drive. I will have to take a serious look at Apple for my next laptop which is 6 months down the road. Suddenly they seem competitive.

  • ERS Says:

    I bought an ASUS UX31A and the (n) on the keyboard stopped functioning at 16 months. Asus says "too bad" warranty is over. I say a $1,300+ computer should last more than 16 months. The key can't be replaced, the entire keyboard needs replacement. Keyboard and installation equal $$$$. Goodbye Asus....

  • henry chow Says:

    New 1000 dollar pc that breaks down 5 months later. How this company got rated 3rd is beyond rational thought. Also appears that I'm not the only one with the problem.

  • Daniel Says:

    Worst computer company ever as my neighbours laptop was going slow and today it burnt out so I am never buying from this company

  • Random Guy Says:

    This computer... Is horrible, and here's why:

    1) Games are VERY laggy
    2) Uh the battery life is 1 hour
    3) Wtf I purchased 2 chargers and it broke them both (I know its the charger because the second one had worked fine... until now)
    4) Some settings of the computer are automatically changed. For instance, The screen gets very dim, and I have to restart my computer because it annoys me so much.

    So all of these reasons and problems + all of the problems to come, I am trying to inform you...

    DO NOT BUY FROM THIS COMPUTER COMPANY

  • Alain Says:

    Man, the very first day I bought Asus notebook G750J it gave me video problems. I don't recommend this brand. Now am stuck with a sucky notebook worth 1,200 usd. Am a student that hardly gets his money working, wants to become a professional and just encounters this unprofessional cumputer. What a shame Asus!

  • kathleen bell Says:

    what is the best asus laptop in the $350.00 range

  • Ray Says:

    I have choosen asus x550cc model laptop i get much more than what i paid
    it is great with looks and finishing
    config is awesome it have good things as follow
    core i3 3rd generation
    500 gb hdd
    4gb ddr3 ram
    2gb nvidia 740 graphics card

    the bad thing about laptop is
    the clock speed is 1.80 ghz
    battery 4 cell which get 2 hours backup
    and the last is heat is much more becoz of graphics card but cooling system is great
    overall i said go grab it

  • arrdubyazee Says:

    I notice that the photo of the keyboard/touchpad is conveniently cut off above the "mouse keys". It is the integrated mousekeys and scroll area that causes the problem. That is, the cursor is "live" over the whole surface of the touchpad (including the "mouse key" areas). Instead of just swishing and swooping little boxes around on the screen (which makes for cute commercials, but little else), try typing a document or creating a spreadsheet or doing a bit of photo editing. My X75A has the worst keyboard/touchpad combination I have ever encountered.

    Oh, yeah. I notice a big fat ASUS ad next to your review. I wonder--does that have any bearing on how much you love ASUS?

  • Pete Says:

    You let the G75 line off! No way MacBook Pro gets #1 If ASUS ROG is included in this review.

  • aakash Says:

    its a nyc exp.wid asus appy,,,,,,,,,,,,sch a grt lappy in INDIA ,,,,,,,,,,,,,wonderful,,,,,,,his sound,,,his background,,,,,evrythng,,,,is fabulous,,,,,,,,,,,well done asus

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