ASUS: Best and Worst Laptop Brands

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Poor tech support led to a terrible tumble for Asus, which dropped from third place to seventh in this year's laptop brand rankings. On the plus side, Asus is fairly innovative, and we like the overall design aesthetic of its laptops. The brand also makes one of our favorite Ultrabooks in the ZenBook UX305, and the Transformer Book T200 is a better 2-in-1 value than the Surface. Assuming the support agents become harder to stump, the brand could bounce back in our next survey.


Reviews (14/20)

From the inexpensive EeeBook X205 to the luxurious ZenBook NX500, which has a 4K touch screen, Asus offers solid notebooks for a wide gamut of consumers. Four of its laptops received 4-star ratings, and the two mentioned here even nabbed Editors' Choice awards. Only the U38N received a not-recommended rating of 2.5 stars, due to its mediocre battery life.

Tech Support (5/20)

The last-place score for Asus is a direct result of the lengthy 19-minute call average, a somewhat scattered website and a lack of answers offered in most instances. The Asus live- chat option was thankfully easy to use, and we did speak to one helpful phone representative. Too bad other agents were completely stumped by simple questions.

MORE: ASUS Tech Support: 2014 Rating

Design (13/15)


With a raft of head-turning chassis, it's no coincidence that Asus remains near the top for design. Take the ZenBook NX500, which maintains the sleek, sexy frame we've come to expect from the line -- it's a MacBook Pro for people that don't want to look like everyone else.

MORE: Best ASUS Laptops


Gaming laptops like the G751JY and the G750JZ also look chic, thanks to a healthy helping of soft-touch finishes and carefully cut angles. The no-frills design of the EeeBook X205TA, VivoBook V451L and Chromebook C200M scream "budget fare," but, overall, Asus continues to impress.

Keyboard & Touchpad (11/15)


Asus' laptop keyboards usually offer strong feedback. The 17.3-inch Asus G750JZ-XS72 gaming system, for example, provides a full 2.5mm of vertical travel -- much more than most laptops -- and a huge touchpad. The 11.6-inch Transformer Book T200 requires a snappy 60 grams of actuation force despite having a removable keyboard dock. However, there are some exceptions. The EeeBook X205ta suffers from erratic touchpad navigation, and the VivoBook has shallow keys.

Display (8/10)

When it comes to displays, Asus has some of the better panels on the market. Its 254 nits average brightness beats the average for our reviews, while many of its screens possess both strong accuracy and range of color. Asus laptops average a respectable 84 percent of the color gamut, with models like the G751JY reaching 99 percent. Some laptops, like the ZenBook NX500, offer full 4K resolution and a staggering 146 percent color gamut, while most other models offer higher resolution than the average HDTV. However, like its competitors, low-cost systems such as the EeeBook X205TA and K200MA have dim screens, low resolutions and limited viewing angles.

Innovation (4/5)

Asus' 2-in-1 hybrid PCs are consistently some of the best in the business, and the company's new Transformer Book Chi series consists of three slick notebooks that are thin and light enough to make you put down your MacBook Air. There's also the Transformer Book T200, which sports a detachable keyboard dock with a hard-drive bay for adding storage -- not something you see on your everyday laptop.

MORE: Best Laptops

The laptop maker is making some significant strides in terms of display and graphics muscle, as the ZenBook NX500 sports a rich 4K display and strong GTX 850M graphics for gaming on the go. Speaking of games, the company's new N551JQ gaming notebook comes with an optional Intel RealSense camera, which could add an exciting new layer of immersion.

Audio (3/5)

Overall, Asus' notebooks fell victim to shallow sound and low volume, averaging 81 decibels in our testing. While the luxury $2,699 Asus Zenbook NX500 produced clear vocals, tracks sounded hollow overall and the audio couldn't carry past a small room. Some models, like the VivoBook V451LA, come with Asus AudioWizard, which lets you customize sound preferences with music, movies and gaming presets. Gaming mode delivered the best results.

Value & Selection (3/5)

Asus offers some of the best laptop deals in the business. For example, the $200 EeeBook X205TA packs more bang for the buck than the HP Stream 11. Asus' gaming laptops also offer good value, with a Core i7 CPU, 16GB of RAM, 256GB SSD and a Nvidia GTX 860M GPU for $1,079.

On the other hand, the UX301LA costs a staggering $1,918 for a 13-inch Ultrabook with a Core i7 CPU, 8GB of RAM and a 256GB SSD. The UX305 is a much better deal, costing just $699 for a Core M CPU, 8GB of RAM and 256GB SSD.

Overall, Asus has a strong lineup that will only get better with the upcoming Transformer Book Chi Series 2-in-1s, but you'll often find more configurations and models on Amazon and Newegg than Asus' barebones online store.

Software (3/5)


Asus has not really changed its software offerings since the launch of Windows 8, but has kept most of its laptops relatively free of bloatware this year. Most Asus notebooks come with 5GB of storage on the company's WebStorage services, as well as PhotoDirector and PowerDirector for powerful photo and video editing, respectively. Some machines, like the NX500, come with Asus Splendid to let you set your display's color temperature to one of four modes: normal (default), theater, vivid and manual.

Best & Worst Laptop Brands

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  • OrtzaismenNioz Says:

    Hello before 4 years i had bought the asus n75sf laptop same day i opened to play (skyrim) i had bluescreen same day i went back to store they kept the laptop and they told me i had to replace the gpu. After 7 days i had my laptop back fully working. When time passed around 4-5 months one day i open my laptop and the slash / button had something like i press it all time i had visit a local service store and he told me i had to send it to asus to replace my motherboard.. I had a contact with the service.. The guy told me that i broke it they key and that model never gets broken or any costumer had anny issues with that model and im the one that complaining. Well from my side i have to say broken gpu and broken motherboard after 4 months thats a hardcore damage i think its like i change my whole parts in it. Anyway i send it to them they gave me a repair report that had changed the motherboard and after 14 days i had it back. Now im typing this after 3.5 years i still have this laptop and dont have anyother problem. Im using it allday i play games like dirt/skyrim/Lol/warthunder/WoT non stop.. Now i have some money to spend to buy the new asus rog laptop with the gtx980m or the oposite of that the msi gtx980m around 2.3$ both of them price in greece. And even if asus is better ill give a go to msi.. Not to asus

  • Ayomide Says:

    Asus is the worst of the worst from speaker problems to charger to booting name it all u guys should start selling popcorn and stop with the low quality laptops. horrible company, horrible customer service horrible everything

  • Guruji ,65years old. Says:

    I purchased a Asus lap top A553M, for INR22,400-recently.I feel much now for my purchase.Brightness of the screen is not to be reduced.External Head set Mic is not working.I went to local service center also,where I noticed a poor service,with which I returned back.

  • Patricia Says:

    Asus makes extremely poor quality laptops. I have had problems with overheating, keyboard functionality, and start up of my laptop. They neglect to tell their costumers when technical difficulties occure. Overall someone is prabably better off not purchasing a laptop from asus at all. Invest your money and time into something that at least functions.

  • Surbhi chauhan Says:

    I am a asus notebook user.They are very low quality ,my laptop hinge was loose then the asus servic center repaired it and then after three weeks the hinge just snapped and they told me that they dont replace physical damage but still their servuce is damn slow ..they couldn't replace my notebook in a week also whereas they told me thaf it will not take more than 3 days ..their service when i spoke to a executive in asus they said they will take 21 days o delivervthe broken part ..their services are slow and asus products are not at all promising

  • Neha Yadav Says:

    It is gud but their are lots of problems. ... Their is no graphics quality the accuracy is not gud if we want to play any game, it not works plsssssss modify the Asus laptop and the battery life is low. ...All over it is not a gud laptop

  • Arvind Says:

    For those who are complaning with slow speeds replace your hard disk with new one. Your hard disk life is over by constant addition & deletion of data. I had problem on my i7 laptop that it took 15 minutes to boot.When I switched my hdd with ssd it booted in 2 seconds.

  • Gagan Says:

    spent over 950 for the asus f555 series on to know that it lived for 33 days in total. I DO NOT RECOMMEND THIS NOTEBOOK TO ANYONE.

  • chandrakanth Says:

    One of the worst laptop i have ever used exactly after one year there is problem in motherboard, graphic card and power switch.
    Now the ASUS service showroom asking me to pay 15000 for the service.
    My suggestion about ASUS please don't go with ASUS one of the cheapest hardware parts i have ever seen.

  • Al Taher Says:

    I bought an I core 7 asus laptop in January 2013 and found out that asus products are the worst ever ,very slow (Dead slow),bad customer name it, I really regret spending $1200 on a product that is worth nothing

  • Kilder Says:

    I've had a ASUS computer for about 11mos before it went completely blank on me and was never about to get to work again. I sent the company to the ASUS manufacturer and they offered to fix it for double the price I paid for the laptop so I had to return because it was under warranty with Geek Squad but after a month at Geek Squad they were unable to fix the laptop I was told that it needed a Windows8 Recovery Disk but ASUS refuse to sell it to me cuz they said they didn't have windows 8 recovery disk. I will never in my life buy anything made by that company

  • steve Says:

    ASUS are LIARS, il's impossible to make a Laptop UX501JW with graphic card NVIDIA GTX960M work in 4K definifion !!!! (4096 x 2160 pixels)
    I waisted my money for nothing buying this sh....t ASUS

  • Joshua Conteh Says:

    how can I fomate or flash my computer ...Asus: N1127(G)

  • Sanket Bidkar Says:

    I bought asus x550lc a year ago.. since then facing a problem of laptop charger. the charger I got is working well but its shape is worst than you think.. its like a mobile charger.. due to heavy weight on plug itself ,charger pins are bent... :(

  • Lordasaru Says:

    Asus makes good product I have $5000 worth of their devices, in many cases it how you used the device...their warranty varies depending on where you buy next time check the warranty terms before purchase

  • SoftEgg Says:

    I tried to do an out-of-warranty repair with Asus. They calculate the cost of the repair based on the age and cost of the system, and not what you want done. For a 5 year old, $1100 system they decided to charge $690.
    You can buy that system from Amazon now for $500.
    Needless to say, I declined the repair and am now hoping they return it to me as promised so that I can find some other way to repair.
    So, although I liked many things about my Asus system, because of their very overpriced repair service, I won't be purchasing them again.

  • umesh Says:

    dont purchase bcoz at the time of repair they are says that first mail the invoice and after confirmation of warranty go to service station.

    what happen to me ?
    i purchsed a laptop and my battery is draining very fast and not charged 100% so i call the customer care and as per their instruction i send the mail of invoice and serial no of my device. but they did not send me the approval of the warranty. i waited and call second time customer care they said that your warranty approval is in waiting. wtf is this. fully shit type of process. i have original soft and hard copy of purchase invoice. and one thing i didn't mention to you that i already registered my machine to their website after the purchase of one day. and i brought laptop 9 months ago and still waiting to their approval and using that faulty battery.

    i recommend not to but any asus laptop otherwise after paying so much money u have to wait and stand in Que.

    it is batter to buy from hp or dell laptops......

  • Asus is awful Says:

    Biggest pos I ever bought. I think it was built on a Friday because ever since day one I've had nothing but problems and it's slower than my 10 year old HP.

  • Mac Gordon Says:

    First off, I was a huge ASUS fan for a long time. I love the design, and the price point. I was once all-ASUS products. The G75VW laptop, ROG Vulcan Pro ANC headset, even their stainless steel gaming mouse and a mousepad because I wanted everything to be the same brand. I use these for personal use and business - so they are important for me. I would deal with a lot of crap just to have everything the same brand. But not as much crap as Asus has dished me.

    I have become so upset with their service I won't buy their products again. I understand products will break, I am okay with this. However, if your service is bloody awful, there is no forgiveness. A harddrive connection failure in my laptop led me to a 1-week turnaround quotation, which then took 25 days and cost me $450 for a manufacturer defect 1.5 years after purchase (only 1 year warranty). Not only this, their service reps couldn't even find my laptop's RMA on their systems for 2 weeks. In addition to that, they emailed me a shipment notification with a tracking number for some unknown courier when it was finished and a week later I called in wondering where it was to be told it was sitting waiting for pickup the whole time.

    Then the stainless steel mouse's cable became loose and it stopped working after 4 months, only a 60 days warranty so they wouldn't help me there, not problem i'll pay for a new cable. "Sorry sir, you'll have to buy another mouse"... Thanks Asus.

    Then my dog chewed through my Vulcan Pro audio/mic cable and Asus literally told me to go buy another $200 headset and that not even sending it to service under an RMA would help me. You can't sell a $200 product, have a $0.50 peice break and tell me to piss off. That is HORRIBLE Customer treatment. Yes I know generic products will work to replace the cable, but I didn't buy a $200 fancily-designed headset because I want generic bullshit on it. I want the braided, ROG-branded cable with mic and volume controls and I'm even okay to pay for it. I asked to pay for a replacement and they simply told me it was not possible.

    What's worse, 50% of the time I call these people I get hung up on. HUNG UP ON. The other 50% they do NOTHING to help me but string me around with excuses for 30 minutes. It's terrible.

    I have spent over $2000 on Asus products but Asus has failed me so many times I'm sick of it. Honestly, their products are pretty high quality and a great price, but their utter and complete lack of care for customers is so embarrassing and disrespectful that I can't do it anymore.

  • Wakilongo Says:

    I like Asus laptop but one thing is that I have failed to partition my Asus notebook X500M from GPT to MBR. So what am I supposed to do?

  • Parlour Says:

    I can't understand why people have so many issues with ASUS here. I've had a K43E for over 2 years now and have had no problems with it until a couple months ago, when my HDD broke (so I just bought a new one, put it on and everything's been fine again). And I use it a lot. I don't know what do these people do with their laptops that they get so much trouble with them.

  • Juanster216 Says:

    I have a 2011 Asus (Don't remember model)
    It works perfectly fine, even now, I think asus is the best computer brand, my battery life is 2 hours and the laptop has good speed, no lag and it barely gets viruses even though I get lots of stuff, I recommend this brand 100%


    Hello Sir
    This computer is always updating whenever I am doing very critical work, I am very much annoyed with this format and may have to switch to a different set if your company does not stop doing untimely updates, please advice. Thanks for your urgent reply.

  • Geo Says:

    You know its funny we are all customers and require customer service at some point. Sure why not bash and judge one entire company based on one bad interaction, with any company the tech support is either a hit or a miss. Today u may get the best guy at the centre the next, some guy that just got a disgruntled customer. No company is perfect but I can say for Asus they have improved and the do strive for better. As for the tech support rating if it is that the questions were more of OS based rather than notebook brand I think it would be hardly fair as most manufacturers would refer to Microsoft at the end of the day to provide support. Just my two cents

  • Krista Gibbons Says:

    My HP crashed and I needed a new laptop quick as I am in grad school-- I was sold an Asus because it had "great features" -- I have had it for about 4 weeks and I am ready to throw it out a window. It has been to 2 computer techs and I am on the phone with geek squad at least 4 times a week to trouble shoot things like " why do I need to reboot my computer every hour or the tabs and screen go white?" It was not cheap either so to have this many issues is simply unacceptable. DO NOT GET AN ASUS

  • Clawfish Says:

    I got an asus laptop Christmas 2013. Worked fine until maybe march 2014 the screen started going black Randomly. A few months later I had a friend tell me it was my motherboard. In December 2014 before my warranty was up I sent it back to asus to be repaired. I got it back right after New Years(2015)I tried to watch a movie on my laptop, the disc drive was broke. Id tired hundreds Of other discs nothing worked. I still have my laptop, but it irritates me that a big part of the reason I got the laptop was to play sims and watch movies in the car or anywhere, and after having my motherboard repaired my disc drive was shot. I know I will never get another asus laptop because of these issues

  • abdulkerim mohammed Says:

    very nice asus smartphone

  • marc Says:

    what ever you do please do not but these laptops..totally crap..anything but rubbish

  • mahadevan Says:

    I have a asus laptop and I download office 2010 and the excel not showing the gridlines. Please answer.

  • parsa hasehmi Says:

    I have ASUS N550 JK, the only problem is short battery life but it have a lots of advantages:
    1. Low weight
    2. Low thickness
    3. have a Subfooner for high quality sound
    4. two fans

  • David Headd Says:

    purchased an asus R704 The harddrive died 15months later. No sympathy from asus and then the kicker. Microsoft charged me over $100 to download a copy of 8.1 onto the new hard drive. I will have to take a serious look at Apple for my next laptop which is 6 months down the road. Suddenly they seem competitive.

  • ERS Says:

    I bought an ASUS UX31A and the (n) on the keyboard stopped functioning at 16 months. Asus says "too bad" warranty is over. I say a $1,300+ computer should last more than 16 months. The key can't be replaced, the entire keyboard needs replacement. Keyboard and installation equal $$$$. Goodbye Asus....

  • henry chow Says:

    New 1000 dollar pc that breaks down 5 months later. How this company got rated 3rd is beyond rational thought. Also appears that I'm not the only one with the problem.

  • Daniel Says:

    Worst computer company ever as my neighbours laptop was going slow and today it burnt out so I am never buying from this company

  • Random Guy Says:

    This computer... Is horrible, and here's why:

    1) Games are VERY laggy
    2) Uh the battery life is 1 hour
    3) Wtf I purchased 2 chargers and it broke them both (I know its the charger because the second one had worked fine... until now)
    4) Some settings of the computer are automatically changed. For instance, The screen gets very dim, and I have to restart my computer because it annoys me so much.

    So all of these reasons and problems + all of the problems to come, I am trying to inform you...


  • Alain Says:

    Man, the very first day I bought Asus notebook G750J it gave me video problems. I don't recommend this brand. Now am stuck with a sucky notebook worth 1,200 usd. Am a student that hardly gets his money working, wants to become a professional and just encounters this unprofessional cumputer. What a shame Asus!

  • kathleen bell Says:

    what is the best asus laptop in the $350.00 range

  • Ray Says:

    I have choosen asus x550cc model laptop i get much more than what i paid
    it is great with looks and finishing
    config is awesome it have good things as follow
    core i3 3rd generation
    500 gb hdd
    4gb ddr3 ram
    2gb nvidia 740 graphics card

    the bad thing about laptop is
    the clock speed is 1.80 ghz
    battery 4 cell which get 2 hours backup
    and the last is heat is much more becoz of graphics card but cooling system is great
    overall i said go grab it

  • arrdubyazee Says:

    I notice that the photo of the keyboard/touchpad is conveniently cut off above the "mouse keys". It is the integrated mousekeys and scroll area that causes the problem. That is, the cursor is "live" over the whole surface of the touchpad (including the "mouse key" areas). Instead of just swishing and swooping little boxes around on the screen (which makes for cute commercials, but little else), try typing a document or creating a spreadsheet or doing a bit of photo editing. My X75A has the worst keyboard/touchpad combination I have ever encountered.

    Oh, yeah. I notice a big fat ASUS ad next to your review. I wonder--does that have any bearing on how much you love ASUS?

  • Pete Says:

    You let the G75 line off! No way MacBook Pro gets #1 If ASUS ROG is included in this review.

  • aakash Says:

    its a nyc exp.wid asus appy,,,,,,,,,,,,sch a grt lappy in INDIA ,,,,,,,,,,,,,wonderful,,,,,,,his sound,,,his background,,,,,evrythng,,,,is fabulous,,,,,,,,,,,well done asus

  • John Says:

    I'm in the middle of second hardware repair on a 4 month old notebook with ASUS. On the first repair the notebook was returned with part of the original problem not fixed and physical damage as well. I know I am about to get a hard time about them covering the physical damage but I am also sure they do not have the original shipping package for UPS to inspect so it is doubtful I will get UPS insurance back for the damage either. Yes, it is disgruntled users who leave reviews. My U47VC is great, when it works, but ASUS hardware support is horrible.

  • Ken Says:

    Your Tech Support rating is ridiculous. You need call ASUS about hardware issues. Not just how to's. There hardware support is horrible.

  • Aly Says:

    You have to keep in mind that it's mostly disgruntled customers that leave reviews. I am currently using an Asus notebook that I received Christmas 2011. It is the best laptop I've ever owned. It far surpasses my experience with HP, Dell and Gateway. I've never had any issues with it whatsoever. In fact, the screen had gotten completely smashed last year and Asus fixed it with no hassle. They paid for shipping both ways. Asus is the only brand, to my knowledge, that offers 1 year Accidental Damage Protection for free.

    Customer service for any company, in my experience, has never been perfect. Sometimes it took a while to get a hold of a representative and sometimes I got different answers from different people. Asus' service isn't perfect. However, they took my laptop in to be fixed right away and I got it back in perfect condition which is really all that matters to me. I would recommend this brand.

  • aj Says:

    I got new asus laptop it had few issues right now in the process to send the computer for repair. will not recommend to buy this brand

  • stu randall Says:

    worst company to do anything with sent new defective laptop back to be fixed at my expense $33 and they sent back in worst shape than it was.They then had some jerk give us the wrong addess after recontact. and then they would not agree to pay costs to send back again finally agreed to pay shipping. expect now to have another bad repair. asus is not a good name at least for us. Hope some one in the company reads this and at least calls back and knows something. I hope we get more then a few hours out of their laptop if they can fix it. when new we had problems from the start.I(f I receive yhe same result I will see who I can complain to in the public sector. This computer only worked a total of a few hours for us when new. I will detail the life of it and get it to their president or someone that cares about customers if there is anyone in asus that does.

  • eugene watson Says:

    it figures. i haven't been able to contact asus about anything

  • eugene watson Says:

    asus model x-401A - very poor keypad- best buy salesperson sold me two notebooks instead of two computers. my fault. won't buy asus again or shop at best buy either.

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