4 star rating

FaceTime Review

Pros: Clear video calls; Best overall audio quality; Dependable connections; Intuitive elegant interface
Cons: Only works with Apple devices; No 3G support; Can't make multi-person calls
The Verdict: FaceTime is easy to use and makes high-quality video calls between Apple devices, but only with a Wi-Fi signal handy.



While it's only available to iPad, iPhone, and Mac users, Apple's FaceTime video chat app has an intuitive interface and excellent quality. However, other players in the video chat market such as Fring, Oovoo, Skype, and Tango can make face-to-face calls to Android and Apple devices, and some can conduct multi-party video calls with four or more people. So should Apple fans stick to FaceTime exclusively, or should they opt for other apps that open up communication to more users?

Article Continued Below

Set up

Because the iPad 2 and iPod touch don't have phone numbers, FaceTime works differently on them than on the iPhone 4. On those devices, FaceTime is a standalone, pre-installed application. For the iPhone 4, FaceTime works as a feature within the Phone and Contacts apps.

On the iPhone, you'll need to activate FaceTime in the phone settings before making any video calls. You'll also want to remember to turn on Wi-Fi since FaceTime doesn't work on AT&T or Verizon's 3G networks. For the iPod Touch and iPad 2, a FaceTime application is added to the home screen by default.

The next step in the process is to set up an Apple ID (if one hasn't been set up already). You'll need the e-mail address associated with it to log into FaceTime and make calls. After the first sign-in, users are prompted to enter their Apple ID and password. Then, if needed, users can enter another separate e-mail address that other callers can use to find them.

User Interface

On the iPhone 4, FaceTime works much like making a phone call. When you pull up a contact with an active FaceTime account, FaceTime appears with options to text, call, or e-mail that person. You can also switch a voice phone call to FaceTime via a large button overlaid on the screen during active calls.

FaceTimeFor the iPod touch and iPad 2, launching the FaceTime application activates the front-facing camera immediately, so your own first-person video takes up the entire screen. A list of FaceTime contacts is transparently overlaid on the right side of the display and allows users to make calls by tapping a contact's name.

FaceTime's interface is the same regardless of the device. The other caller's video occupies the full screen and a thumbnail window for first-person video sits in the corner. Tapping the display pulls up a menu of on-screen buttons for muting the microphone, switching between the front- and back-facing cameras, and ending calls.

In typical Apple fashion, the controls are elegantly simple. For instance, the small thumbnail of the video feed can be dragged or flicked from one corner to another with your finger, and when your caller switches from the back camera to the front one or vice versa, the video feed actually revolves around to indicate to the other caller what's happening. When this action happens in each of the other video chat applications, the video feed simply freezes for a split second before it reappears jarringly with different video. Apple's solution to that admittedly small glitch adds a bit of cool to FaceTime.

Call Quality

Regardless of the device we used--an iPad 2, iPhone 4, and a 13.3-inch MacBook Air--FaceTime offered some of the most dependable video quality we've seen. We experienced no dropped calls, laggy signals, or out-of-sync video and audio. That's because FaceTime only works over Wi-Fi, which tends to be more stable for video connections than 3G data networks. Still, the option to make video calls, even of slightly poorer quality, wouldn't hurt. Google Chat, Fring, ooVoo, Skype, and Tango each work over 3G and 4G data networks as well as Wi-Fi.

Calls made to the iPhone 4 from another iPhone 4 were clear at a glance, but a deeper look revealed that they contained some pixel noise. The edges of our face looked only slightly less blurry than on video calls made with Skype and Tango, but it was much better than Oovoo, which struggled over Wi-Fi. Calls made from the MacBook Air to the iPhone 4 and the iPad 2 video looked clean, but the edges were still fuzzy.

The worst picture quality we noticed was while calling an iPad 2 from an iPhone 4. The latest iPhone captures video that's fine for another iPhone's 3.5-inch display. The iPad 2's 9.7-inch display must scale up video from the iPhone's camera, and the result is scratchy, pixelated video on the tablets's screen.

Still, FaceTime delivered solid video connections, and the audio was the best of any app we tested for this roundup. There was almost no latency, and the sound quality was so clear we hardly ever missed a word.

Special Features

Unlike other video chat apps, FaceTime doesn't offer special features such as group video chat or free voice-only calls made over a carrier's data network. Fring allows users to make up to four video calls at once, and ooVoo Mobile can host up to six audio calls with a single, shared video feed. Plus, Google Chat for mobile, Fring, ooVoo, Skype, and Tango each offer free voice-only calls to other users, and Fring, ooVoo, and Skype even offer pre-paid calls to international numbers.


While FaceTime's functionality is limited--Apple devices only, Wi-Fi only, no group video chat--what it does, it does very well. Not only is it easy to set up and use, but FaceTime also offers some of the cleanest video calls, and audio quality was superior. For Apple users looking to make video calls to other Apple users, there's no better app than FaceTime.

Tags: FaceTime, Apple, messaging software, video chat, Apple iOS, Software, reviews, Apps

Technical Specifications

PlatformsMac; iOS
Kenneth Butler, Writer/Web Content Producer
Kenneth Butler, Writer/Web Content Producer
Kenneth Butler started at Laptopmag.com as a freelance fact checker after studying journalism at New York University. When he's not evangelizing Android, he's editing the Laptopmag.com homepage, reviewing gadget accessories, and focusing on the site's evolving page design.
Kenneth Butler, Writer/Web Content Producer on
Twitter Google+
All Product Types Accessories eReaders Laptops Networking Projectors Smartphones Software Storage Tablets
All Subcategories
All Subcategories All-Purpose Budget Business Desktop Replacement Gaming Multimedia Netbook Nettop Rugged Student Tablet PCs Ultraportable
Acer Alienware Apple Archos ASUS AVADirect Averatec BeagleBone BenQ CTL Corp. CyberPowerPC Dell Digital Storm eMachines Emtec Eurocom Everex Fujitsu GammaTech Gateway General Dynamics Getac Gigabyte Google Hercules HP HTC iBuyPower Intel Lenovo Maingear MSI Nokia Nvidia OCZ OLPC OQO Origin Panasonic Razer Sager Samsung Sony Sony PlayStation Sylvania Systemax TabletKiosk Toshiba Verizon Viewsonic Viliv Vizio VooDoo Workhorse PC ZT Systems
Minimum Rating
Any Rating Editor's Choice 4.5 Stars 4.0 Stars 3.5 Stars 3.0 Stars
Screen Size
10 11 12 13 14 15 16 17 18 20 21 4 5 6 7 8 9
1024x576 1024x600 1024x768 1136 x 768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1792 x 768 1900x1080 1920x1080 1920x1200 2560 x 1440 2560 x 1600 2560 x 1700 2880 x 1620 2880 x 1880 3200 x 1800 3840 x 2160 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
more options