Toshiba: Best and Worst Laptop Brands

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Occupying last place for the second time since 2013, Toshiba seems like a company that's just been going through the motions for the past several years. The last time the brand placed any higher than seventh was in 2011, when it graced fourth place. Toshiba is always at or near the cellar because of its poor-quality laptops, weak support and mediocre design.

best worst ltp brands 2016 reportcard toshiba

To add insult to injury, the company preloads a lot of bloatware and makes you pay your own return shipping for defective products. Toshiba's lineup has a few bright spots, though, including an excellent Chromebook and a long-lasting 2-in-1.

Design (8/15)

Toshiba doesn't make particularly pretty laptops, but they're not ugly either; they’re just meh. Take the Kirabook 2015, which is sporting the company's Skyline design language that offers a brushed, silver, aluminum frame that's totally inoffensive. Both the Radius 14 and 15 borrow heavily from Lenovo's 360-degree hinge design, but neither really brings the wow factor of its competitor.

Toshiba_Kirabook-inline_v2

The Portege z30t, with its spill-resistant keyboard and drop-tested chassis, is a standout in the lineup. But you also have the Satellite C55DT, which looks premium despite its plastic shell but suffers from a sharp, upward-pointing edge that presses uncomfortably into your wrists. Ultimately, Toshiba laptops are solid products, but based on design alone, they tend to fade into the background.

Reviews (13/30)

With a score of 13 out of 30, Toshiba once again finished with the worst average rating in the past year. The company had five systems that earned scores of 2.5 or less. The only real bright spots for the company were its Portege Z20t, a premium 2-in-1 with over 14 hours of endurance, and its updated Chromebook 2, which improved upon the original with a brighter display and more-recent components. But as whole, the results weren't pretty.

Tech Support (16/20)

In a word, Toshiba's technical support is difficult. The company's online resources were too Windows 8-specific during our tests, and its bot-based Virtual Help Desk led us in a loop of queries with no answers in sight. We fared better on some of our phone calls with Toshiba reps, but one agent almost had us reset a notebook's BIOS when all we needed to do was uncheck a box in a preference window.

MORE: Toshiba Tech Support Rating

Warranty (2/5)

Toshiba makes you pay for your own shipping if you have to send a laptop in for repair. The company provides a vanilla one-year warranty, but unlike some competitors, Toshiba lets you upgrade your system without losing coverage.

Software (2/5)

The company preloads some useful first-party utilities, but far too much unwanted software. The Portege Z30t, Satellite Radius 15 P55W and Kirabook include My Toshiba, which lists featured partners, and an eco utility for more-prudent energy usage. The Portege adds in several security applications, including a password manager and a fingerprint utility.

Toshiba_software_inline

Unfortunately, Toshiba piles on the most bloatware in the business, ranging from links to advertisers in the task bar to games and apps we didn't want or need. Culprits include Netflix, eBay, WinZip, Flipboard and Spotify, though that's just a small taste of what Toshiba's computers have come riddled with in the past year.

Innovation (5/10)

Toshiba hasn't broken a lot of new ground in the past year. The company continues to offer a number of 2-in-1s with 4K displays and styluses, but hasn't done much to stand out from the crowd, other than providing some low prices. Sometime in 2016, consumers can look forward to seeing the dynaPad, a lightweight, 12-inch Windows tablet that can serve as a laptop when you attach its optional keyboard.

Value and Selection (12/15)

Toshiba offers a wide swath of laptops, from the $270 Toshiba Chromebook 2 to the pricey, $1,700 Kirabook (2015). The company has budget laptops and 2-in-1s of all sizes well-covered, while its Tecra line provides plenty of options for businesses of all sizes. However, you won't find a serious Toshiba gaming laptop or graphics workstation with professional-grade Nvidia Quadro graphics. The company has a lot of low-cost laptops, but we couldn't find one with a 1080p display for under $750.

MORE: Best Toshiba Laptops

How Toshiba Can Improve

There's nowhere for Toshiba to go but up. The company needs to dramatically improve its laptop designs and build quality, while offering more fresh ideas. Toshiba should also dump the crapware from its systems.

Best & Worst Laptop Brands

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50 comments
  • billy Says:

    Lost my HP due to house fire and the sale man at BJ's recommended the Toshiba cause it was cheaper and worked as good as the HP... This is "JUNK-TRASH"... Contacted Toshiba about the problems and all they wanted was more money to trouble shoot... NOTHIN BUT JUNK

  • ChipChic31 Says:

    I bought a Qosmio in 2011 and it still runs quite smoothly. I run Windows 7 Pro and many have suggested against upgrading to 10 but I'm a bit obsessed with a faster boot up time, so I may download (but not install) that free copy of 10 just in case.
    I love big screens and I cannot lie, so one of the reasons I want to hang onto this laptop for as long as allowable is that it has an 18.4 inch screen. If Toshiba could revive a more versatile version of the Qosmio (maybe a few pounds lighter and the option to separate the keyboard and use as a tablet), they'd have me as a return customer. As their current laptops look generic, lack any innovative design- I'd have to look elsewhere for my next laptop. If Toshiba would only listen to loyal customers like me, perhaps they might revive their sagging fortunes.

  • 4 years user Says:

    I have use Toshiba Satellite since 2012, hardware is ok, but cover is totally nonsense, it looses his plastic parts right in front of me, I don't even remember how many times I have tried to fix it with duck tape, glue, reopening and so on... CD drive just stopped working, screws inside, that holds cover together is breaking a part, touch pad goes crazy... This was my first and last Toshiba crap. Their computer is unreliable.

  • shitahun Says:

    i had worried about orginality of toshiba laptols. how can prove this problem. if u have solution please share me!

  • Dennis McComack Says:

    TOSHIBA have been very underhanded with regards to the bios on a huge amount of laptops, this is a example lappy. toshiba c870-156, cpu is a intel B950, this is on a 67 chipset, so we upgradethe cpu to intel i5-2520m, works great, FOR 30 MINS, bios in set so not to accept any other cpu'' only a B950 can be used, we don't stock TOSHIBA ANY MORE.

  • RobertH Says:

    I should also add that the battery still is fantastic, lasts about an hour and a half. Also, it came with windows 7, but was instantly updated to windows 8. Then, not long after, it was updated to windows 10, all free of charge. All the bloatware disappeared with those updates too I should mention.

  • RobertH Says:

    I was surprised to find Toshiba at the bottom of the list. I decided as my accountant is always telling me I need more write offs, to attempt to upgrade my laptop that I bought about to years ago. It came with a 1tb hard drive, 8GB of ram, and an A8 4500M processor. It works great, but I thought what the hell, I'll buy a new laptop, sell this one while it is still sell able, and make the accountant happy.
    I should note that I paid $369 for this, it was on sale two years ago.
    I go laptop hunting, and I can't find anything comparable, TWO YEARS LATER!
    I'm seeing laptops with 500gb hard drives, 4gb of ram, and cpu's that come in at .2 (out of 10 at cpu boss) better than the one I have. Even the higher end laptops seem to ship with 6gb of ram if you're lucky, same size hard drive. I'm sure the cpu is better, but are they so much better that I should get rid of my laptop I have now? I don't get how this dirt cheap laptop seems to blow 90% of the laptops in store off the shelf with specs, two years after I bought it.

  • Ella Surrette Says:

    I have had a Toshiba Satellite for 2-1/2 years...has never worked with battery, even though it says 100% charged. Stupid me, just thought this laptop was not designed to work with battery until I received a recall on the battery. When I called Customer Service, they said unfortunately my laptop was out of warranty and I should have reported it sooner. Just sayin' - won't buy another Toshiba and now know why they are rated last in customer service.

  • Mark Yates Says:

    Toshiba gets a bad rep. I've had the polar opposite experience with Toshiba overall. I'm on one now and it works beautifully. The touchpad issues are driver related.

    That's mainly on synaptics and it will be fixed. I'm going to report this for everyone. This was also clearly biased towards Dell and HP.

    My Toshiba here has the best keyboard I think I've used to date on a laptop. I love this design and the laptop feels, looks and acts much more like a high performance ultrabook than an entry level laptop.

    The chipset is Intel and generally there chipsets just work. It helps that I love Intel anyway. The one huge thing I do hate is I cannot watch TV through my hdmi port.

    I have no clue why and I think it's just a driver issue also. As for there HDD's. Well let's just say I have one in a machine i'm giving to a friend for his laptop. It's almost a decade old and it's still in perfect health.

    It's the best hard drive I have ever owned by a long shot.Overall i'm very pleased with my new Toshiba Satellite C Series Laptop A.K.A. "Blake".

  • Johnny Law Says:

    Toshiba lost me when they got rid of their best laptop line. The Qosmio series.

  • Emma Walton Says:

    Hey guys,
    Does anyone know what components go into making a Toshiba laptop?
    It would be very much appreciated :)

  • Ephrem Abebe Says:

    Every thing good for every movement thank you

  • Joshua Says:

    I've only owned Toshiba Satellite laptops since I was in college, and for good reason... they are a great product for a great price. I paid $800 for my Satellite P-75A with the intel core i7. My computer geek friend built his from scratch and spent about $2,000. We compared specs and pound for pound in every aspect, my Toshiba competed with his custom built computer. I also put my computers through a lot of abuse. I have a carrying case but I transport it from home to work every day, and in handling it, I've accidentally dropped it a couple times. No issues at all. My old Satellite that I gave to running programs for my staff in my business I bought in November 2011 and it just pooped out this month. For 3.5 of those years, it spent time in a very dusty environment. I see that people seem to either love Toshiba or hate it... for me it's a winner.

  • vicky bfly Says:

    I Love Love Love my toshibba Satellite! I have had no problems with it since unpacking; I've had it for 6 month and use it constantly... I don't like the bloatware, however; would love it if Toshiba would offer signature editions themselves, like Microsoft does through their store....This is a solid state machine, and it shows; never heats up; or slows down. I have had two HP laptops and both of them were junk. I had a Chromebook too; HATE IT. I also have an older Toshiba Encore Tablet, and that one is also awseome; 'never a problem, ever. At this point, I probably will only buy Toshiba from now on. The Japanese have always been known for their top of the line technology.

  • gilbert omuse Says:

    Need laptop window 8.1,with high internet speed accessibility,big & expandable memory,webcam,bluetooth,compartible with several electronic devices.longest battery life,suitable for outdoor rural Kenya.

  • Abbas g Hassan Says:

    I bought toshiba laptop new one from putting charger into a socket got a problem

  • Peter Says:

    My toshiba intel celeon has a noisy sound when booting. What should i do?

  • Joshua Says:

    I recently purchased a Toshiba Satellite C75D and although the keyboard is definitely taking some adjusting to (requires more effort from my fingers to type), everything else is definitely miles ahead of other laptops in its price range. I paid 370 (410 including tax) and so far it's been able to run every game I've thrown at it with 30-75 FPS at Medium graphics settings, sometimes High. For the price, I honestly don't think I could've made a better selection and with a 17 inch display, I'm more than ecstatic.

    Daily tasks and basic usage is a breeze. No noticeable lag whatsoever regardless of how many windows and programs I have up and running. I absolutely love that I can swap between Minecraft (running at no less than 70 FPS) and Chrome (another RAM hog) without any lag.

    Toshiba's a great budget brand.

  • Worst brand Says:

    Its 09/22/15 i just bought this laptop and the thing wont charge . WORST LAPTOP IN THE WORLD!

  • Clara Butler-Chock Says:

    My Toshiba Laptop has been the sost laptop I have envountered. I am in a graduate program and have to do a lot of reseach and sriting papers on different topics and while I. Am thping the cursed numps to a differe t location where I have tpyed. I have to delet what I was thping and put it back into the right place then continue with my typing. Another issue is while I am typing it freezes up and I have to wait until it decide to work again. One time I felt like throwing this messed up laptop out of the window. I will never purchase another Toshiba product of any kind.

  • Deribe Says:

    I need Toshiba second hand; but very used.

  • Bill Page Says:

    I have 2015 Toshiba Satellite laptop for 9 months. The tech services made changes to my computer which ruined the software. Now Toshiba wants me to pay for software fixes. I recommend not purchasing a Toshiba computer. The software techs only know how to ask for money and the hardware tech services only know how to ruin the computer. I will never purchase another Toshiba.

  • Linda Scully Says:

    I know Toshiba was one of the top brands, and that still may ber the case, however their hardware support is terrible. I had a small issue with the on/off button, and to fix it, I had to send my computer to them for 14 days! I didn't pay almost $1000 to be without it for 2 weeks! Next time--Dell.

  • Gaurav Says:

    I bought 2 Toshiba Laptops for my personal use, I have used almost every brands of laptop in my hostel (of my friends) like HP, Lenovo, Dell, Aser and Sony before this but never seen such a worst battery backup then Toshiba, within 18 months battery of both the laptops become dead now. I'll never recommend anyone to buy toshiba brands.

  • Ab De Kawser Says:

    silent mind

  • Serena Says:

    I've owned my Toshiba Satellite A200 for 8 years, and am going to buy another one when Windows 10 is released. I'm not computer literate and have no problems with this one. I wouldn't buy anything but a Toshiba, and get the technicans at the shop I bought it from, to recommend one for me. The choice they made last time was great!

  • pedro gonzales Says:

    i have a c75d laptop and it is a pos. i would not recommend this junker to anyone. even office does not work properly on this crapper. never again.

  • Christ Says:

    I've never had a problem with Toshiba. I'm on my second one (My first was a Vista that lasted me 4 years till I upgraded)

    My current one I've had for 3 years and it hasn't had any problems.

    I recommended one to my sister about 5 years ago and I went to see her a little while ago, and she still has it! It's still running strong, even with Windows Vista.

    I also recommended one to my brother a couple years ago and his is still doing good too.

    So that's 4 different Toshiba laptops that have lasted without any real problems. I've tried other laptops and there is always something I don't like about them. My current one (P955-S5320) has the absolute most perfect touchpad.

    I don't know why other laptops can't get the touchpad right. I bought a Lenovo laptop because I wanted to upgrade to something with a newer processor and newer hardware. But I still find myself using my old Toshiba 99% of the time. In fact the Lenovo has been sitting on my couch for the last 2 months.

  • This Guy Says:

    Take it from a broke-ass college kid, Toshiba's cheap price is more than offset by cheap construction.

    I've had a Toshiba notebook for four years now, and I'm honest-to-god surprised it's still running. I bought the laptop back in my freshman year of college for $300, not expecting much past a computer that could browse the internet and run word and excel. Somehow, I was still incredibly disappointed.

    The AMD C-50 processor is one of the worst GPUs out there, and I've had the displeasure of waiting minutes for word, excel, and pretty much any other low-impact application to open up. Seriously. I can launch powerpoint, go to the kitchen, make a cup of tea, come back to this laptop, and still watch this thing struggle. Absolutely terrible.

    And it's not just the hardware, either: The laptop came preloaded with all sorts of junk Toshiba software that put a huge strain on what little processing power and memory the laptop had. I ended up doing a fresh install of windows 7 just to get rid of all the stuff Toshiba crammed into this thing.

    As if hardware and software problems weren't enough, about two years ago, even after all the care I'd taken to keep this thing in a softcase so nothing would get damaged, the keyboard and inside surface started peeling up from the body, and I ended up duct taping over the corner and the disc drive just to keep the damn thing together.

    After a four year run with regular usage, this thing is starting to collapse under its own weight. More and more I get to see the BSOD, not because of overclocking or viruses or misuse, but because the laptop can no longer function with only 3 GB of RAM when svchost memory usage spikes while the laptop checks for updates.

    Everything about this laptop screams cheap and useless. I'll be glad to scrap it the day I can afford something, or really anything better. Take it from me: Never, never, never buy a Toshiba.

  • Shera Harvey Says:

    We really like Toshibas so we bought three different laptops at three different price ranges starting in 2012. Every single one has had the monitor go out. Most recently we bought one for our adult daughter, the monitor went blank within a week. Luckily it was soon enough we returned it to the store. This was very difficult and took a couple of days. Store want you to get your computers fixed through the company they almost never replace them. Luckily my husband is a good talker.
    I think that this should be a recall and Toshiba should offer to repair or replace the monitors.

  • CINDY PEEL Says:

    THIS HAS GOT TO BE THE WORST LAPTOP EVER, CANT SEE THE PRINT NO MATTER WHAT THE SETTINGS ARE, THE PRINT IS LIGHT GREY AGAINST A WHITE BACKGROUND, NEVER EVER BUY A TOSHIBA LAPTOP, WILL STICK WITH MY HP BRAND ANY DAY OVER A TOSHIBA, WONT LOAD SOME SITES OR IT TAKES UP TO 15 MINUTES TO LOAD ONE SIGHT , I CAN NOT GIVE THEM ANY STARS ON THIS PIECE OF JUNK........

  • phyllis c. littlejohn Says:

    I have aToshibaSatellite/Satellitge Pro, C50-B Series and wondered why I can't create a new contact? Do you handle such problems?

    I hope you do and await your response.

  • Norma Padgett Says:

    I hate my toshiba laptop. Its of poor quality in my opinion. Not a year after buying it I had to have it worked on because the port where it charges broke off inside. Now less than two years later the hinges are broke where I cannot close it. The tech I took it to say that in his opinion that Toshiba laptops are not made of quality material any longer. The second time he wouldn't even work on it. so now I've got to purchase a new one if I want to take it with me anywhere. so you can bet it will not be a Toshiba!!!!

  • Albert Says:

    Hi,

    Bought my Toshiba Satellite L50 on the 21st of January 2015. I will following describe major quality defects:

    1. Battery: have had to unscrew and screw the battery to flush the power in order to be able to turn it on. Have done that twice.

    2. Chassis: the chassis is way too flexible, not solid. If I try to grab it by the corner where the DVD is located while it's running, the laptop's chassis starts to bend and the DVD starts making weird noises.

    3. DVD not mechanically sealed properly, leaving gaps in between, giving way to dust entering the DVD itself and therefore having to cleaning more than would be normal.

    4. Screen: if you look sideways to the black surface surrounding the screes, it doesn't look like a uniform surface.

    Compared to the HP Presario I had previously, the Toshiba is miles away in terms of quality.

    Won't buy again this brand. And will never buy at Dick Smith either, they fooled me into it just because they want to get rid of it, clearly).

    NOT RECOMMENDED.

  • dr hari Says:

    Beware of buying Toshiba laptops.l bought one .Portege R 930 18 months back had 7 repairs meanwhile.Very unprofessional response from kerala head Mr Ajithkumar and and National Head Digitals Division Mr Govindan Nair.Now starting legal proccedings against them.Seriously dont waste ur money and productivity.Dr.Hari.
    PLEASE SHARE THIS AS MUCH AS POSSIBLE

  • dr hari Says:

    head Mr Ajithkumar and and National Head Digitals Division Mr Govindan Nair.Now starting legal proccedings against them.Seriously dont waste ur money and productivity.Dr.Hari.
    PLEASE SHARE THIS AS MUCH AS POSSIBLE

  • A penguin Says:

    i used to have a toshiba laptop. SO SLOW (but its a netbook so all netbooks i have are slow, i considered breaking mine and putting ubuntu on my acer. So far so good on the acer, and i am stashing my toshiba on the basement for kids to see and use. just like my old pc)

  • george fulk Says:

    I bought a Toshiba lap top from Toshiba direct and the battery would not recharge. Once the battery was drained, the computer was dead and I had to send it back. I had spent 8 hrs downloading stuff on to it. It took me 6 phone calls to find out it had to be returned. My advice: don't buy from Toshiba direct.

  • SonicKnuckles1998 Says:

    In 2011, I got a Toshiba Satellite C655 for Christmas. I liked it so much since Windows 7 was so cool! Unfortunately, I would always get adware on it, it would BlueScreen, and one time it would stop responding after 30 seconds! It broke in October of 2013, so I got a Toshiba Satellite C55t-A. I didn't like it as much as the C655 since it had Windows 8 instead of Windows 7. A few months later, I obtained a flash drive which restores Toshiba Satellite C655s to factory settings, so I plugged it in and fixed it. After having 2 computers for 4 months, it broke AGAIN! This time, it was completely broken unless if I spend an arm and a leg trying to fix it again. Meanwhile, my C55t-A was doing terrible. It wouldn't charge up to 100% and it stopped using sound one time. I totally wish I could get an ASUS with Windows 7.

  • Shirley Strait Says:

    I own a Dell and it's a piece of doggy doo. I bought it on Black Friday and one month later it was broken. I have called the company 20 times and they keep sending me to India. I have also complained to The Better Business Bueara and to no avail. If they were the last manufacturer on earth I would never buy a Dell again. They have replaces a key on the keyboard because it just fell off and the computer wasn't even a year old. They also had to replace the hard drive and it's going on the fritz again. Dell won't help or extend my warranty and it has been down more that it has worked. I am so mad I could spit nails and will never buy a Dell again. I've had my Toshiba for 15 years and it's still running like a champ. So I've had a good experience with Toshiba but my Dell can go take a hike.

  • Susan Says:

    I bought the Toshiba L55t-A5290...had less than 6 months and screen cracked. Support said I don't have warranty for that...HELLO ...I have had laptops for years and never had a problem with the screen cracking. I don't know if it was because it is a touchscreen or a flaw design (cracked by hinge) but unless they repair this screen I will never buy Toshiba again....it is not liked I dropped it ...if you buy get a warranty...

  • Luka F Says:

    First thing you have to know is that TOSHIBA Lap Tops are made in China....that is CHINA. I made mistake for ordering and not asking first. Secondly the Toshiba Direct will provide you with no support or very poor support. If your order is late (week or more)_ all they say is "I am sorry". Bottom line is DONT buy China products and don't buy TOSHIBA...I am rejecting mine as we speak.

  • Igbinovia norbert Says:

    I am really interested in having a lap top that can help me pursue my dream of being an IT analyst and aslo an electronic circuit designer,but i have financial challenge in acquiring one of such quality.could you please help me with one for free. I promise to promote your product here in nigeria.

  • CELINE N OKORO Says:

    my laptop goes off once its not on charge. I bought it from Staples in New York three weeks ago please advise

  • CELINE N OKORO Says:

    my laptop goes off once its not on charge. I bought it from Staples in New York three weeks agao please advise

  • Jimmy Says:

    My first Toshiba laptop was the M45-S331 from 2006. The laptop was complete rubbish. It froze every 5 minute or so, even just opening applications. The harddrive went dead after a little usage. Had to swap out harddrive quite a few times. The internal components required some serious repair. I don't think I would ever purchase another laptop made by Toshiba. Yes, it is cheap, but in the long run, the cost and energy to spend on the repairs is not worth it.

  • Red-Bull Says:

    I've had a Toshiba laptop for a lot of years. They are not one of the best that I would recommend but they work pretty well.

  • ES Says:

    As a prior Toshiba Certified Tech, over the years, reimbursement
    for warranty work dropped to non-sustaining level. Parts ordered
    for Business units were delayed, often weeks at a time. Businesses
    ( including Oracle ) using Toshiba were disappointed, and switched
    to Dell. Consumers units were originally repaired within major
    cities, then switched to "send it to Central Repair Depot " at first,
    for free, then later at end user cost. And often lengthy delays.
    No wonder it's slipped way down in ratings. No one at Corporate
    would listen.

  • Sh0ck-Wave Says:

    Toshiba has definately lost the plot in the consumer market. Last year their 'L8xx' series were awesome value'd units with great specs that also 'featured' a terrible keyboard .. anoying, yes, but systems like the L840 02P were cracker all-rounders for the sub $1k market (especially is you dropped in an aftermarket SSD) so you could forgive the poor keyboards. But the current crop of 'P' series are woeful in build, design, and worst of all the keyboards and trackpads have gotten even worse .. so the overall system is simply something you don't 'want' to have.
    That said, the business arm is quite the opposite as Tecra R8xx/R9xx are still the sound investment that Toshiba's have always been. Kind of a shame your review didn't mention the Tecra systems actually.

    From recent meetings I've had with Toshiba reps and managers it sounds like their admitting the consumer arm is dead and are putting all their effort into the business and premium angle. Kira and systems like the Z10t seem to be taking all their innovation resources, but this just means the consumer arm is going to stay with the same crappy problems as the innovation 'bleed' will be slow to trickle down.
    Overall Toshiba consumer laptops need to get back to basics .. good designs, good keyboards and good track-pads.
    I just don't see them getting back up there in the consumer window for at least another year or two.

  • jim bartie Says:

    my toshiba p755 provides little to no assistance for fixing their systems (unless you want to pay for something even before you know anything about it)................i have 3 other systems and the toshiba is down much more than the other three combined...............i am trying the safari system in order to be able to use my laptop......jim

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