Samsung: Best and Worst Laptop Brands

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A relatively minor player in the laptop market, Samsung did nothing to raise its profile in 2015. The company rolled out a few thin-and-light laptops like the Ativ Book 9 and the Book 9 Plus, but its laptops fell short of the competition in battery life and used the same design language they've had for years. Though Samsung offers relatively good phone support, its Web resources were disappointing.

best worst ltp brands 2016 reportcard samsung

Design (10/15)

There's no denying that the Ativ Book in its many sizes (Ativ Book 9 (2015), Ativ Book 9 Pro, Ativ Book 9 Plus) is a sexy, sleek laptop. The inky blue-black aluminum chassis is gorgeous, with a premium look and feel. The lines are clean and the curves are rounded. And it rarely weighs more than 4 pounds. The problem is that the design language hasn't changed in the past three years. However, for 2016, the company is introducing a new, even-lighter line of Book 9 laptops in 13.3- and 15-inch sizes.

Reviews (20/30)

Samsung_ATIV_Book_9_pro_inline

Of the few Samsung laptops we reviewed in 2015, most were good but not great. Despite their attractive aluminum designs and rich displays, the ATIV Book 9 and 9 Pro failed to deliver the same level of battery life, performance and pricing we got with competing systems. The company's Ativ Book 9 Plus was easily the best system it produced, with a bright, high-res screen and an attractive design.

MORE: Best Samsung Laptops

Tech Support (17/20)

We received excellent support from Samsung's phone agents and live-chat service during our tech support showdown, but it failed to deliver in every category. The company's customer- support reps on Facebook did a poor job of responding to our queries in a timely manner, and its online documentation database was out-of-date, focused almost entirely on Windows 8 and not Windows 10. We'd also like to see Samsung add laptop purchases to its Samsung Plus loyalty program.

MORE: Samsung Tech Support Rating

Warranty (1/5)

Samsung backs its laptops with a modest one-year warranty where you're responsible for shipping costs if you need to send a product for service. The company also says it won't service "altered" products, which means that upgraded laptops won't be covered.

Generally speaking, Samsung machines are useful if you need high-end productivity software.

Software (3/5)

Samsung hasn't done much new with its apps this year, but it still provides a host of helpful utilities. SideSync, which lets you view your Galaxy smartphone or tablet's screen on your laptop, remains one of our favorite pre-loaded apps. Samsung also offers its own settings menu, software updater and recovery tools.  Unfortunately, a few of Samsung's ATIV books came with bloatware such as Candy Crush, iHeartRadio and Netflix.

Innovation (3/10)

Known for making a handful of extremely thin Ultrabooks, Samsung spent the past year refreshing its existing models, without adding any substantial new features or designs. However, in 2016, the company will be releasing its 13.3- and 15-inch Notebook 9 laptops, which weigh just 1.85 and 2.84 pounds, respectively.

Value and Selection (6/15)

With the exception of a few inexpensive Chromebooks, Samsung makes a very limited selection of lightweight laptops with hefty price tags. Windows laptops from Samsung range from $1,200 for the ATIV Book 9 (2015) to $1,600 for the ATIV Book 9 Pro, which makes for a narrow range of both machines and prices. Generally speaking, Samsung machines are useful if you need high-end productivity software, but they're not great for gaming, and they're too expensive for most everyday consumers.

How Samsung Can Improve

If Samsung really wants to be a player in the U.S. notebook market, it needs to release more and better products. The company should also focus more on battery life for its ultraportables.

Best & Worst Laptop Brands

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14 comments
  • erick Says:

    don't buy Samsung laptops specially in Korea...the product fucking sucks. The company screws their own people and sells shit products. Recently bought a new laptop with SD drive, Intel core chip...and too many problems with the system. For one the laptop doesn't sleep...so it just freezes and you have to reboot....too many things to list....Samsung sucks.

  • surendra behera Says:

    All product is good but if customer demanding any product is give the most facility then customer demanding that.

  • nawaz Says:

    Any_one can suggest me a best lap series in any of the following. I'm happy for dell, hp or msi/ not others. I want pretty much sure about hardware functionality. I had a hp pav_15 earlear which was overheating dude. I have to do just normal internet and some video processing works. Any suggestions???

  • MD ANWAR HOSSIN Says:

    please tell me when all the best laptop? And this laptor about information? And how prise that?

  • tesjay Says:

    could anyone tell me how i could buy keyboard for my samsung laptop S525?

    it's not available in sri lanka, where i am or qatar where i bought it.

  • Bob Bellah Says:

    I also bought the All-In-One Desktop Samsung computer that is a piece of junk....sent it back to Samsung to be fixed and got it back exactly the same as before. My suggestion.....DO NOT buy anything Samsung makes as a computer..you can write David Choi at officeofpresident@sea.Samsung.com to tell him of your displeasure of his product.

  • Selaelo Maifala Says:

    I'm very shocked that Samsung even made it on the list! How accurate are these? Well maybe they have improved something from the 2014 failure. I bought a Samsung notebook in Saudi Arabia, after having a fantastic experience with my Samsung phone I expected the pc to be of the same quality. Unfortunately I was and still am extremely disappointed, the hardware of my laptop was of very cheap material and started breaking apart after 5 months of use, its 11 months old now and the sides have completely cracked and the charging pot has stopped working. Samsung doesn't have an international warranty, I'm no longer in Saudi and cannot take it anywhere or receive any help.

  • Claude Lombana Says:

    I bought this piece of trash from Samsung (the all-in-one desktops that they sell as GALACTICALLY GOOD), and it is the BIGGEST PIECE OF TRASH I ever had. Memory conflicts, frozen screens, USB recognition problems, etc., etc., etc... Don't waste your money!!!

  • khurshid Says:

    i want your all kind of model and its price list to start business.
    I have chronos 7 np700z5b. The design of laptop is 10/10. I fall in love with design but touch pad started to feel bad first year. I also had bad pixel on the screen since I bought it. I sent it before warranty finishes. I also said I have an issue with touch pad. it was denting. They didn’t change the touchpad/trackpad but they changed keyboard and around metal frame. Keyboard and metal frame still looks nice but touchpad/trackpad messed up. Its been killing me last 7 months and now. It is clicking itself. It doesn’t point right direction. I also have an issue with plastic frame. Its been loose and effects my screen. I hope my screen won’t be broken. The experience I had, wasn’t nice.

  • TW Fung Says:

    I just want to report what a hassle it was to get a replacement battery pack for a Samsung Ultrabook which is only 2 years old. Nobody carries that part in stock except Samsung warehouse. The Samsung parts company who sold me the part had a terrible phone system. After trying twice and waiting online for 10 minutes, I finally talked to someone who really didn't want to work today. The customer rep on the phone was rude. I will never buy another computer from Samsung.

  • hem chandra nepal Says:

    i want your all kind of model and its price list to start business

  • Daniel Wayne Says:

    I have chronos 7 np700z5b. The design of laptop is 10/10. I fall in love with design but touch pad started to feel bad first year. I also had bad pixel on the screen since I bought it. I sent it before warranty finishes. I also said I have an issue with touch pad. it was denting. They didn't change the touchpad/trackpad but they changed keyboard and around metal frame. Keyboard and metal frame still looks nice but touchpad/trackpad messed up. Its been killing me last 7 months and now. It is clicking itself. It doesn't point right direction. I also have an issue with plastic frame. Its been loose and effects my screen. I hope my screen won't be broken. The experience I had, wasn't nice.

  • Daniel Wayne Says:

    I have chronos 7 np700z5b. The design of laptop is 10/10. I fall in love with design but touch pad started to feel bad first year. I also had bad pixel on the screen since I bought it. I sent it before warranty finishes. I also said I have an issue with touch pad. They didn't change the touchpad but key

  • Cerelia Says:

    I'm assuming whoever did this review never actually had an issue with the Series 7 Chronos which required serious technical support.

    Important to note that Samsung has the worst warranty process I've ever experienced, and as a result, I'll never purchase their laptops again. I've had Toshibas, Dells, IBMs, etc. I'm a high-end power user (Photoshop, Dreamweaver, etc.) and I'm also extremely tech-savvy when it comes to fixing electronics. I purchased this laptop and the drive crashed after 2 months. I had to send the laptop to their Texas facility (it took 3 weeks for the turnaround)... 2 months later, the system crashed a second time. In a 1 year period, this laptop has crashed a total of 4 separate drives. Each time, reloading my system with all my software takes a good 4hrs. Imagine, each time you lose your laptop for 3 weeks. Their "executive customer relations" department is without a doubt, the worst, rudest, and most arrogant department I've ever had the misfortune to deal with. Samsung's entry into the laptop market really leaves a lot to be desired. This has been a nightmare experience from beginning to end. They don't give a damn about the customer.

    When they finally offered a "same as or better" replacement, they considered that offering me a 15.6" laptop screen instead of the 17.3" I currently had was the "same or better". Also, their "refund" was not for my full purchase price - it was for $200 less after a year of continual crashes. I finally gave up with them, filed a claim with Amex platinum and they refunded me the entire price - let them deal with this garbage. My time is worth much more than spending in excess of 10hrs dealing with Samsung...

    Incidentally, after the 1TB drive failed that arrived with the system, I purchased a solid state drive. It then crashed that drive. Luckily that drive (by Crucial) was under its own warranty and they have had to continually replace it for me 3 times. At this point, they won't replace it for me any more as it's obvious the fault is with the laptop. So, I'm out the price of the solid state drive ($350). Samsung, even though they accept responsibility that the laptop caused the failures will give me no reimbursement at all.

    It really is the absolute worst customer service. It is not only the laptop that stops me from buying from them again, it's the support - if something goes wrong, you really are in trouble.

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