Source: Office Depot Associates Routinely Lie about Notebook Stock

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od-exterior-iTimes are tough—apparently so tough that some associates at Office Depot are willing to turn notebook customers away if  they aren't spending enough on extras. According to several LAPTOP readers, including a current Office Depot employee we interviewed, the retailer's sales staff are under such intense pressure to sell such "attachments" as Product Protection Plans and Tech Depot Services, that many will tell customers who turn down these services that the computer they asked for is not in stock, even when it's sitting right in the stock room. We first became aware of this problem a few weeks ago, when we went to our local Office Depot, looking for a Gateway LT1004U netbook. We were surprised by how aggressively the sales associate tried to convince us not to buy the system and then, when we said we still wanted it, how aggressively he tried to convince us to buy its corresponding tech services. When we posted about our experience on the LAPTOP blog, some surprising comments starting coming in from several different readers claiming to work for Office Depot. Readers Raise the Alarm "Not only do [we] sales people depend on the extra cash we earn from add-ons, if we do not sell them and make a quota, we get the shaft from our bosses and their bosses and their bosses," reader Chris H. wrote. A reader going by the moniker Office Depot Employee was more direct. This commenter wrote, "At store level, OD puts too much pressure on sales consultants and managers to sell the PPPs (Product Protection Plans) & TDS (Tech Depot Services). I know of several stores in my market that will 'feel out' the customer to see if they are the type to purchase these services. If the customer lets on that they only want the computer and no services ... then that store simply claims to be out of stock! We are required to sell 30% + on both of these services or we get PIP’d (Performance Improvement Process) (or Written up) and get ultimately fired." Another reader using the alias OD tech sales Manager wrote, "Unfortunately, what you all have been commenting is very close to the truth of the matter. But not all Office Depots practice this unethical decision making ... I don’t hesitate from selling my laptops even though they deny wanting these services. Why? Because like you said before. (sic) the quota is 30% so I can lose out on 7 laptops but get 3 and be okay still." Current Salesperson Spills the Beans While e-mails sent to these first three commenters went unreplied, we were able to make contact with a fourth reader named Rich (last name withheld), who was willing to talk to us and even provided us with a pay stub to prove that he currently works at an Office Depot. In an extensive phone and e-mail interview, Rich said that he was always honest with customers but had been instructed to lie about notebook stock both by one of his four store managers and by a district manager. "I have witnessed lying about the availability of a notebook, and have been told to do so myself," Rich told us. " Once I was talking to the customer and, while I am actually speaking, my manager comes on the radio and tells me to say it is out of stock if they aren't getting anything with it.  I always ignore him and sell it anyway because lying to the customer is flat-out wrong." Sales Quotas for Associates, Percentages for Managers Rich told us that although lying about notebook stock is not official Office Depot policy, the chain's tough quotas lead many managers and sales associates to game the system any way they can. Rich said that store managers are held to a strict minimum "attachment rating," which is determined through a complex formula that weighs the value of "attachments"—services such as warranties and service plans or accessories like printer cables—against the number of tech products sold. If a store's attachment rating falls below 30 percent, the manager could face disciplinary action from higher-ups. Sales associates like Rich, however, are not held to a percentage, but to a weekly dollar amount. Rich said his current dollar amount is $200, and if he doesn't hit that number, he faces warnings, and then termination in short order. "Basically they drill it in your head that if you don't sell PPPs, you're gonna get fired. It's gotten so bad to the point where the managers are starting to find loopholes in the system. They would rather sell one laptop with a PPP than ten laptops with nothing. They don't care," he said. Tough Weekly Goals Determine Commissions In addition to the stick of losing their jobs,  Office Depot sales associates have the carrot of commissions for themselves and all of their co-workers if the store reaches or exceeds its attachment sales numbers. According to Rich, each store has its own daily sales goal for PPPs ($200 for Rich's store; as much as $450 for others he knows). The daily goals are determined by a number of factors, including that store's previous performance. At the end of each week, the commission rate for all of the store's sales associates is determined based on where the total amount of PPP sales stands in relation to the store's goals for that week. If the store achieved more than 120% or more of its goal, all associates get 15% commission for the previous week's sales. If the store achieved 100 to 120%, they get 10% commission. Eighty to 99 percent nets a 5% commission for associates, while falling below 80% of the goal means that associates get no commission at all, no matter how much they sold as individuals. "One PPP could make or break how the entire store gets paid for commission that week," he said. "That's why they put such an emphasis on it." According to Rich, the price of a PPP ranges from $100 on the low end to as much as $495 for a multiyear plan on an expensive notebook. Rich told us that Office Depot typically charges $125 for extended protection on a $300 netbook.  Tech Depot Services vary widely in price. A local Office Depot associate tried to sell us software installation on an optical-driveless netbook for $30 per program, but Rich told us the most common services for notebooks are trialware removal, "optimization," and a year of McAfee Anti-Virus. All three services combined cost $99, though trialware removal alone starts at $29. The Tech Depot Services are an especially vibrant profit center for Office Depot, with little cost and effort involved. According to Rich, some services are performed by remote workers who do little more than push a few buttons to install software. "The software installation the associates do. We will install everything," Rich said. "The service where we install McAfee and get rid of all the trialware—the way it works is that we hook it up to our tech bench and a remote person will take over the computer and then they'll basically run a little uninstall wizard that does everything for them. They're basically just clicking a few buttons and it just does it." Why Associates Lie Rich also told us that there is no commission at all just for selling a notebook without any attachments. So there's no financial incentive for salespeople to help customers who don't want protection plans or tech services. Considering that the manager is held to a minimum attachment rating, but the associates are only held to a total dollar amount, we wondered why the associates would lie to customers and tell them a notebook was out of stock when it neither harms nor helps their individual stats. Rich explained that sales associates are both concerned about the store's attachment rating and about losing the opportunity to sell each an individual laptop to a PPP or TDS-buying customer. "Ideally, they want every single laptop to go out with a warranty, so  if you sell one, that's one opportunity that's gone," Rich said. "They figure if they don't sell it, someone else will come in and get it, especially if it's a laptop that's in the ad that a lot of people are going to come in . . . They figure they're going to sell it eventually. You might as well do it to someone that's going to get something with it." Rich said that a typical Office Depot has at most one or two of each regular-priced notebook in stock at any given time, with a maximum of 5 units for sale circular items. He told us that employees aren't too concerned about running out of stock, because a truck comes with new supplies at least three times a week, more frequently during peak sales times such as back-to-school. The Scope of the Problem Without doing a comprehensive survey of dozens or hundreds of Office Depot employees, it's difficult to tell just how widespread the problem of lying sales associates has become. We know from our reader comments that the problem is not limited to Rich's store alone, but we hear from Rich that not every associate lies and not every manager encourages their sales people to lie. "As far as not-selling, I've heard about it from other stores. The original one [store] that I worked at, it wasn't really too bad. They only time they told me not to sell something to someone was a customer who came in once a week and bought a computer and then returned it two days later. Other than that, that store was pretty good," Rich  recounted.  "This one [the manager at his current store], his thing is to really get the warranty, to get as much as possible. He's told me repeatedly to not sell a computer if you're not getting anything with it." According to Rich, the district manager once visited his store and told all the associates to lie. "We did get told by the district manager one time to talk to the customer, figure out what they want, do your normal sales routine, and figure out what they're going to get," he said. "Offer them the PPP. Offer them the TDS and then, if they're going to get it, go check to see if we have it in stock and, if we do, bring it out to them. If they're not going to get anything with it, just go check to see if we have it and then come back and say 'oh, we're out of stock on it.'" We tried more than once to investigate this very claim by visiting a local Office Depot branch here in Manhattan, but were told that the laptop we wanted was in stock when we sent a LAPTOP staff writer undercover to purchase a notebook without any PPP or TDS plans. So either our local Office Depot is an honest branch or we got an honest sales associate. Office Depot's Response We contacted Office Depot corporate and shared some of the things Rich had told us, along with our other reader's comments. Their response in its entirety is as follows:

We certainly appreciate your bringing this situation to our attention.  Our objective is to sell merchandise and to offer and recommend solutions to our customers, without regard to whether a customer purchases or does not purchase a service warranty or a software package.  Office Depot has been recognized with numerous awards for our commitment to customer service, so please know that we take this issue very seriously and will take the necessary steps to ensure that we continue to enhance the customer experience and promote quality in our customer-related processes.   With respect to your inquiry, we intend to look into the situation further, as part of our continuing commitment to ensuring customer satisfaction and consistent selling practices.

Update: Office Depot has issued a more detailed response. How to Get What You Want So what do you do if you want to buy a notebook at Office Depot, but you don't want a protection plan or Tech Depot Services? You have a few options:
  • Be honest with the sales associate in telling them you don't want the services and hope that they are being honest with you about the stock. There's a good chance they are.
  • Lie to the sales associate, tell them you want an extended warranty, and then pretend to change your mind after he brings your notebook out of the back room.
  • Use the store's own inventory computer to check stock. Rich says that there are computers throughout the store that associates use that are also meant for customer use. If you grab the merchandise ticket for the notebook you want and enter its 6-digit SKU number into the item lookup box on the inventory computer, a screen will appear that shows whether the notebook is in stock. If the number of items in stock is either 1 or 0, it's out of stock because item #1 is the floor model.  Of course, it's always possible a sales associate could still lie to you and tell you the remaining notebooks are on hold for another customer or that the computer is wrong.
Follow Up We're continuing to follow this story. If you have worked at any retail chain (not just Office Depot) and witnessed someone lying, lied yourself, or were advised to lie about what's in stock, please drop us a line at
Author Bio
Avram Piltch
Avram Piltch, LAPTOP Online Editorial Director
The official Geeks Geek, as his weekly column is titled, Avram Piltch has guided the editorial and production of since 2007. With his technical knowledge and passion for testing, Avram programmed several of LAPTOP's real-world benchmarks, including the LAPTOP Battery Test. He holds a master’s degree in English from NYU.
Avram Piltch, LAPTOP Online Editorial Director on
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  • ex-OD tech employee Says:

    The RAM install thing was trained as not being doable in-store because "you need an A+ to not void the warranty opening the case" which I had, but they really didn't want the insurance liability. They eventually started allowign it in-store because of complaints, and tech employees pushing them on it that the computer companies do actually allow manual RAM upgrades without voiding warranties in many cases (older Macintosh manuals state this and some other computer brands, back when they came with printed manuals). $140 to install the RAM, being without your computer for a few days, and having to buy the RAM on top of that was insane.

    Then there was that ICSE (In-Store Customer Service Experience) program they started rolling out a few years ago. Made us feel like spooks. The regulations said they wanted 6 out of every 10 minutes on the radios in our ears to be filled with chatter. We needed to report on every customer entering our "zones" (store broken up into 4-5 usually) and had to report over the radio to the manager on shift when we picked up a customer in our zone, one entered, or when we had to escort or pass a customer to another zone. Failure to do so lead to disciplinary measures for us (which was complicated by the fact that the radios only put out static if 2 or more people try to talk at once, they want us talking 60% of the time for sales training from the manager with the trivia cards we all carried on our belts, and there would be 12+ people live on the radios during DEPOT Time). Oh and DEPOT Time... the main part of the sales day, when morning and evening shift overlap, nobody was allowed to stock shelves, work on systems in the tech bench, or do anything else except assist customers with finding what they needed (the hours of DEPOT Time changed a lot, but ranged anywhere from 10 AM to 6 PM), and the overlap on tech workers that could manage the bench was during that time with only 1-2 people working the department outside of DEPOT Time, meaning our work in the bench piled up constantly since we weren't allowed to work it. I hear that changed recently because of complaints of people not getting their systems back in the time advertised.

  • Devin Says:

    Okay, so attachments and so on are how we make money on the product you buy. but if you leave without virus protection, its 149.99 to fix the virus you procurred and thats cheaper than any Best Buy or competitive retailer. So spending the money with us instead of running to make a deal for yourself by buying on the web, a product that protects you from buying on the web is not only idiotic but problem causing. Now we have the same consumer that wanted nothing in our store, Asking for a refund because he just destroyed his computer within a year. What's worse is he went through his limited manufacturer warranty and was declined and now I'm feeling guilty for this guy not protecting himself. So now I'm being paid by a company to try and help a customer that thinks that just because he bought a computer from this store with no kind of "attachment" I owe him a service. ON THE COMPUTER WE ALREADY LOST MONEY ON! It gets real old sitting here dealing with this DAILY. Of course I help people and hope they buy the service next time. But if I keep doing it why would they? Not only that, but now that ive worked in tech and see what goes wrong. I buy a protection plan with everything. So you can flip this on us and make us look bad. But when you need the protection dont come crawling back, you had your chance and you you used it to badmouth us. Think of computers like cars, their not steel anymore, theyre fiber glass and ive seen manufacturer dates from 2003 being sold in 2013 by the manufacturer themselves. So keep being smart

  • ODAssociate Says:

    Agreed with the above poster -- I am a current associate and while of course we are under pressure to sell these plans to customers, I have never been told to lie to a customer by anyone, and we recently began a new program to focus on customers in the store.

  • Corey - OD employee Says:

    I do not know about back in 2009 as I just began working for OD earlier this year, but if this was true then it absolutely is not now. In the past several months the company has done a complete overhaul of their business philosophy. Prior to 2012 I have no trouble believing that much of what people are claiming here is true. Sales Associates were very poorly trained so most employees didn't know what they were talking about with the Protection Plans specifics, i.e. when does it start, what does it cover, etc. This has changed. Associates are much more knowledgeable than before. Also prior to this change, store's success WAS largely based on the selling of Performance Protection Plans and add-ons. Under the new company business philosophy, store's success is measured by the percentage of daily traffic through the store that actually makes a purchase and our customer's feedback. Our goal is to listen to customers' needs and recommend the product that would best fit those needs, not push products or add-ons based on our own agenda.

  • Od employee Says:

    If anyone ever comes across this b.s. and really thinks its true, it's because it is! We're so scared to lose our jobs in this country it'll only get worse, besides auto mechanics have been doing this for years, need an oil change, your spark plugs are going suddenly.
    If you don't like beig offered a plan or think upselling is annoying?
    P.s. my last job was at blockbuster, you people had no problem jumping aboard the Netflix and other streaming services putting 100,000 people out of jobs. Don't worry the Internet or some robot will take your job too one day, you're not special. You're just needed a little more than we are...for now. As soon as I hear about a new way to do something, that doesn't involve humans, I'm there...just hoping its one of your jobs that is taken like mine.

  • Current Employee Says:

    I currently work at Office Depot as a sales associate in Tech Depot, and what this article says is pretty true. Store associates are held to a certain attachment value per day for the entire store. So all associates who sell things that get plans all add up together. When someone isn't selling plans on things, they do get talked to by management, though I have seen that this talking to does actually usually help (Our store now has an inter-associate policy: We announce when we're getting a plan on something. If it's not announced, or the customer doesn't come up to the register with a brochure with an associate's ID in there, it's free game for the cashier to get it.)

    I'm lucky in that I've never, ever had to lie to a customer about stock, and possibly even luckier that I've never had management tell me up straight to lie. I don't doubt that it happens, though. Our store hasn't made commission in months, and the last one was just 5%. So I guess the good guys do come in last.

    I will say this, the best route to find out if it's actually in stock is the computers. Please, PLEASE don't lie to us. It just turns the day into a downer - even moreso than just saying 'no' initially. While normal stock (paper, pencils and such) is usually off due to theft, computers usually have less of an error. Sure, there will be some issues, but if you see a '5' in the system saying it's in stock, it is.

  • An OMAX employee Says:

    I have never seen this happen during my time at OfficeMax. Yes, I personally, and the store as a whole, are held to account for attachments, particularly to technology items. However, ethics are stressed constantly on both the corporate and store level, not only to build the trust of our customers but because we want to do what is right, and we know that is the way to genuine success. Reading these comments, maybe that is part of why CompUSA and Circuit City are no longer around to compete with us. I'll be honest -- I hate to sell a laptop without anything attached and sometimes I cruse under my breath when I get it out of lockup -- but I always get it out, if it is there. I am glad I work for a decent company and a decent manager that wouldn't tolerate anything else

  • Common2cents Says:

    Working as a tech, now, with OD, I must say that in an area with numerous OD stores, the tactics to preserve market basket percentages and overall attachment numbers have evolved over the last few years. Now, stores will force PPP's on customers through pushy sales tactics and tell the customer to just return the PPP if they still do not want it in a few days. When they attempt to return the item, the store will inform the customer that they do not accept returns at their location and will claim that returns are only allowed at one of the other locations in town. This became known to myself and fellow co-workers after another store, which had been doing particularly well, was discovered to have been perpetrating such actions. After about $1500 in returns from a particular store, within a matter of days, we finally encountered a customer who was curious as to why our store was the only store (out of the 5 local locations) that accepted returns. We found out shortly after that this was not the first time the particular store had lied about where PPP's could or couldn't be returned.

    After "solving" this issue, the particular store began to utilizes a new tactic. If the customer is not interested in purchasing attachments, they will become incredibly pushy and rude in an attempt to drive the customer out of the store. This results in the customer going to a different OD location, where they end up driving the other stores numbers into the ground. If a customer encounters this situation, the best thing to do is to demand the laptop and refuse to speak to the pushy associate any longer. That way they punish the employee for their lack of professionalism and scrupulous nature. If a customer wants to really get back at them, go to a different store, buy a laptop with the plan the associate at the other store was attempting to push on them and then return the PPP to the store which mistreated you.

    At one point, our store was required to undergo special training, because our PPP and market basket numbers were too low. So, they sent the pride of the company. His store always achieves the maximum percentage for attachment payouts, which is supposedly because of how great of a salesman he is and how well he trains his staff. When our training began, he proceeded to engage in a sequence of role-playing scenarios in which a Utopian type of interaction occurs between himself and his protege (associate from another superstar store.) After carrying on about how every interaction with a customer will just as fruitful as his mock scenario, so long as the associate does their job properly, he proceeded to demonstrate on a newly arrived customer. Of course, he picks out an old, naive woman. He then sells her a computer that is completely over-the-top (3 core phenom - enough said) as well as a $120 service a PPP (I don't recall the price, but in convincing her to purchase the ridiculously over-priced PC he then caused the PPP to be significantly more expensive) and a year subscription to our tech depot services, which will get rid of any viruses she may encounter. Funny thing is, the woman did not have internet, nor did she want to get internet, and she didn't plan on taking the laptop anywhere to access the internet. He, however, convinced her that she needed virus protection and additional services in case she somehow contracted a virus.

    Please forgive any typos; I don't feel like like doing any proofing.

  • I hate my job at OD Says:

    I hate Office Depot!!! I work here currently and i hate my job and the department manager in the copy and print counter... when she closes she makes me do her closing duties and bitches if she has to do something her self even if it is 10 feet away from her...her name is Amy Baysinger and she works at Office Depot in Webster, Texas! the store number is 2796!!! So if you go in there and see her then kick her in her nasty ugly cunt.... i hope Amy Baysinger sees this and goes home

  • David Says:

    I currently work at Office Depot, and this article is true. It does just depend on the salesman who sells the pc to you. If it is a shady cat, then you will be lied to. About the kid who was talking about how they marked down the floor model for him to get the plan, this is just a tactic they use. If you buy a display model, then it is on clearance, and you automatically get 10% off. If the product was used as a display, you get 10% off no matter what, it is our policy. The tactic they use is, if you get a plan or service with this, I can knock 10% off this computer. Sort of shady, but not dishonest. He can knock 10% off regardless. This is why I have told my manager many of times that I want to stay in supplies. You don't get paid as much, but you also don't have to be so shistey. This is why commission is a bad idea, and most stores have done away with it.

  • former ODA Says:

    It is very true but not limited to just laptops. Even in copy and print, which is not a 'sales' position (as we didnt make commission), would have to up sell chair mats if a customer was buying a char or be faced with warnings/firings. I eventually quit because of this and left copy and print the same day i made a 2000 dollar sale.

  • WitnessNthDegree Says:

    Yes, they lie and encourage associates to lie. I work there, but my numbers are not high because I refuse to try to sell things dishonestly to customers especially some of the tech services that aren't needed. PPPs are offered, I explain what the brochure says they should cover although I've been given a script that sounds dishonest. I try to veer as far away from that script as possible and let the customers see the book upfront if they inquire. They get a copy of what the warranty covers, but some are too quick to just some lying associates' word on the PPP quality instead of reading the book with the contract number used to register the product under the warranty. A lot of smart customers figure out with reading the standard extended warranty information that the PPP is useless or that the PC will be outdated anyway within 2 yrs. Laptops are becoming very disposable these days. I would not buy the PPPs unless it's some cheap product like a calculator or router with the plan like $22 or less. The place I would is very unethical and a very toxic workplace in terms of stress and how things are run. Turnover is extremely high. If the employees didn't need a job, they would be gone and some quit inspite of needing the job.

  • Harley Gal Says:

    I would like to tell EVERYONE out there that reads this.....DO NOT EVER BUY A COMPUTER OR PRINTER from Office Depot and DO NOT PURCHASE an extended warranty. The computer I purchased came with a 1 yr. warranty but the 2 yr. extended warranty I purchased for $119.99 the same day also started that same day. This is FRAUD! And Office Depot are THIEVES! Unfornately, my computer broke. Called to see how do I go about getting it fixed. They directed to their other FRAUDULENT company based in Louisiana Barrister Global Services! Right off the get go they said I physically damaged my computer and my case was closed! What tha hell? After arguing with them for 3 weeks, they finally send a tech out and he determines that my tower did malfunction and needed repairs. 2 weeks later my parts finally arrived and the tech installed them. computer is still not right. According to Barrister and Office Depot, they only have to install hard or software. It's up to me to fix any other propblems!!!!!! I said NO! Absolutely NOT! YOU guys are to fix my computer back to the way it was the day I bought it from the store. They said nope. I have now filed a complaint with BBB in Fort Worth, Tx. and Louisiana against Barrister. I have also contacted Good Morning America, The Today Show, CNN, and my local news stations. If they choose not to fix my computer, then I choose to exploit them so the public will have knowledge of these thieves.

  • alan Says:

    about two years ago got a rewards card from Office Depot. filled out their form, got their card and made purchases.
    some time later turned in about ten used ink cartridges for credit giving them my card number at the time.

    time goes on. on 5/5/10 turned in sixteen more cartridges. having heard nothing of credit for returns or purchases contacted O.D. cust. ser. and was told that I had just authorized my account early in July and that nothing was credited to my account until I had done so over the interned (which I had to do to access my account). After several minutes on the phone the rep. did find the 5/5/10 cartridge returns and said that they would be credited to my account.

    today my account shows zero! called cust. serv. again and was told that until I made a purchase equalling or exceedin the returns, my account would remain zero.

    I have several of these reward-type cards in my wallet and they all (except O.D.) start as soon as you get the card having filled out the form in the store.

    why doesn't O.D. operate this way and why don't they tell you about it?

    answer. they keep the money!

  • formerodassociate Says:

    CORRECTION: Last paragraph is supposed to read "Most Office Depot Associates and management are honest and ethical", not "unethical". Sorry bout that

  • formerodassociate Says:

    As a former OD associate, I can say that the accusations of Associates being under intense pressure to sell warranties is exactly correct. ALL OD Associates are under intense pressure to sell PPP with EVERY eligible item. In my former store, the manager insisted that we sell them, and Associates received very sarcastic remarks over the radio from him if we failed. I was personally never written up, nor do I know of any other Associate who was, for not getting attachment items with the sale, but the general working environment was made pretty hostile and caustic when laptops, desktops, printers and cameras went out with no PPP attached. I think that the degree to which Associates are pressured varies greatly from store to store and district to district. A manager who wants to advance has to have attachments on eligible items. I think that much is certain.
    I have read a lot of the posts here, and the Office Depot strategy of pressuring customers to buy a PPP is a failure. It tends to alienate customers and drive them into the arms of the competition. I could see it in the eyes of the customer as I spoke to them. Retail is about service, and service should be the first priority, but Office Depot seems to have lost sight of this.
    One thing I can attest to in Office Depot's defense concerns Associates lying to customers about inventory when the customer did not want to purchase the warranty. I personally saw the memo that said that ANY Associate who lied to a customer and told them that a computer was out of stock because the customer did not want to purchase a warranty would be terminated. I can also say that my manager NEVER told any associate to do this and made it clear that the warning in the memo was not just empty words: ANY associate who pulled that unethical crap would be fired immediately.
    Having said that one thing in Office Depot's defense, Associates are under way to much pressure to sell PPP. It was almost like we were supposed to be insurance salesman, instead of customer service employees. Like I said, the strategy is a failure.
    One final thing, most Office Depot associates and management are honest and unethical. We were all under intense pressure to sell attachments, especially PPPs, but we were instructed to do so ethically. It made for a miserable and insecure work environment, but actual unethical practices were, I believe, few and far between. Associates knew that part of their job was to sell warranties. Any who were unable or unwilling to do so were either eventually fired or quit, but that is not unethical. It sucks, and it shows the total lack of good sense that upper level management at Office Depot has, but it's not unethical.

  • marc2296 Says:

    Retail employee 3, remember the undercover story done on the news about this pratice and the ex-manager spilling the beans?
    I wonder, are you a district manager?

  • Steve Says:

    I used to work in technology at Office Depot in Charlotte, NC and all of the accusations put forward are 100% true. The district manager put extreme pressure on the store managers and sales associates to sell Product Protection Plans. He said he did not care how, just sell them and meet your goals. That included associates "discounting" a computer the exact amount of the PPP and attaching it to the sale with the customer thinking he was getting the PPP for free. The thought was either sell it with a PPP or don't sell it at all. So any associate that "lied" did so out of fear of retribution from the district manager.

  • Spencer Says:

    I worked In retail for over 10 years and 2 of my jobs were as a computer salesman. It is in no way dishonest to refuse to sell a computer if the sale is going to cost the company money to make the sale or if they only break even on the price. What every one seems to be over looking is the fact that if the company doesn't make a profit then it goes out of business and then what is the point to start a company that doesnt make money. What is dishonest is when a salesman lies to the customers when they have taken the time to come visit them when they could have gone somewhere else. This may sound weird to some of you. Let me explain. From a customers stand point they either forget or don't know that the computer has a small mark up on it. They also don't stop to realize that it costs the company money to pay the employees and money to run the facility. Companies could just start to raise prices more then they already do or customers can be more understanding and sometimes a more responsible buyer to help so that the company can sell the product at the listed price without any hitches. Let me explain that too. If a customer paid with cash rather then with cards when they can then the retailer doesn't have to worry as much about selling the add ons because they will be getting the full amount of the mark up on the product and the customer gets what they want. Credit card companies and the card processing companies charge the retailers a percentage of the total purchase to pay for the card services. This means that if the computer is sold alone then the retailer may lose all of the profit on the sale to the card company. So why would they want to waste time just to lose money. That's very bad business. People also don't realize that American Express tends to charge the highest fees to the retailer to process their cards. So if you are getting a great deal as a customer and you try to pay with an American Express and the retailer doesn't want to make the sale then its not the retailer that is being rude or dishonest its the customer who is. Just because they advertise a product doesn't mean they have to take your credit card to buy it. There is no law or moral obligation that requires the retail to lose money simply because the custom chooses to pay with a certain type of card or with a card at all. As card holders we all need to understand that it comes with risks to use them and they may not always be accepted. We have become spoiled and whiny. We think we can go anywhere and buy anything just because we have a credit card and that no one has the right to refuse it.
    Now back to why companies don't always want to sell a computer without add ons. If the company sells accessories then they can offset the cost of running a credit card, (since most people pay with them now days) and paying the employees salary because they can put a higher percentage of mark up on the accessories and still sell it at a good price since the manufacturers sell those things to the retailer at a better price then they do a computer. The reason that retailers love to sell extended warranties is because if you buy it then the retailer gets to split the price of the warranty with the manufacture or the warranty company. Then If a computer ever breaks down and it is brought back to the retailer to be repaired or replaced then the retailer still gets to keep the money he made from selling the warranty and the retailer gets to fix the computer and then bill the manufacture for the cost of the repair and for the labor that the retailer had to pay to his repair tech. The manufacturer or warranty company then pays the retailer back and that usually costs the manufacturer far more to pay the retailer back then they made on their portion of the extended warranty when it was sold. This means that the retail gets a second chance to make money if the computer should ever fail and you bought the warranty from them. This also means that you saved a lot of money by purchasing the warranty rather then paying for the repair. This is of course is depending on how much a retailer is charging for the warranty. A well priced warranty means that the customer can afford to purchase it and it also means that the retailer can sell mass quantities of them and their fore the profits from the warranties can easily cover the cost of the high priced repair work that is needed on the few computers that do fail. So basically its exactly like buying car insurance. Buy your electronics from companies that sell cheap warranties and that sell good product as well they need to have a good reputation for getting the warranty covered repair done in a timely manner with the least amount of problems. So shop around like your buying a car and car insurance. Be a responsible customer and remember that no company wants to be pressured into sell you something if its going to cause them to lose money. Salesman also need to be more honest about these issues and point them out to the customer when they arise instead of lying to the customer because they are afraid to explain the situation to them.

  • kent clothier cash buyer system Says:

    Brilliant website we will bookmark it and return later.

  • Scott Says:

    Here is my take on this as I am a tech consultant at OD. I do not get a bonus for sales volume. I get a bonus for all of the add ons. I also get written up for not selling attachments and warranties. This is tracked by how many I sell vs how many I sell with add ons. So the only way I can control my fate is to lie about stock if the customer doesn't want the add ons! My manager may not be 100% on this program with me; however, he does have a "Well they weren't buying an attachment anyway" attitude. Even my District Manager Al, wil observe me talking with a customer about a laptop, and ask me how the sale went. When I say they weren't interested in an add on and didn't buy it, he sort of shrugs his shoulders and snickers and says "Oh well!".

    This is a way of life here at OD. If you want to survive at OD, this is what you face everyday you work at OD!

  • Michelle Says:

    I am currently employed by OD. I have worked in two different stores in two different states. In my original store, we were a lower sales store and although the pressure for selling market basket items and TDS was on, no one lied about stock. In the store I currently work at it is a high volume store and the Tech Manager told me directly that he lies to customers about stock if they don't want a PPP or TDS. I'm unsure of the rest of the managers practices, however I know if we're busy and there's phone calls/questions about stock, the answer is usually no. The store I'm currently at is terrible, ranked 96 out of 100 in the region. I don't know how the store is even still open....we have terrible customer service (partially because we are so understaffed - payroll won't allow much excess) but also because of the pressure of selling these add-ons. If the customer doesn't want these add-ons, they're considered a waste of time. Regular employees only start off at minimum wage, and what is asked of us is ridiculous. I actually just got written up because I failed to greet the mystery shopper (I work in the DPS, I was the only one working, and was already juggling multiple customers. HR here I come!)

    In conclusion, lying does not happen at every store, but it does happen.

  • Ryan Vann Says:

    I wonder if the folks espousing the merit of these service plans would also recommend that you pay insurance in a hand of blackjack? Everyone should either implicitly or explicitly know that insurance is a sucker bet. Unfortunately I'm not in the retail biz, but I would love to see the probability tables on these plans.

  • valerie Says:

    I work at a ODS and this is a bunch of crap. Who ever Rich is, may have got fired because he couldn't sell. Well went tech guys are hired they get more money then any other person starting out. Because they said they can sell. My tech guy are not pushy they are respectful to the customers. And if they sell they get a fun size piece of candy. WOW I now that is a lot of pressure. The service we offer are great for your computer, and personally paid them fix my home computer. Office Depot has been taking care of the poor management that has been practicing some bad behavior, Like firing them RICH sound filmier. If you only get one side, then you didn't get it ALL.

  • Milo Thatch Says:

    I just stumbled across this webpage and read a few lines from the front. I don't know what happens at other stores, but my stores number one goal is sell sell sell. We always sell all of our stock. We're pushed to give out plans with everything, mice with laptops, cases with cameras, surge protectors with desktops, stuff that makes sense, but that the customer might already have. Never have either me or my associates been told to withhold anything because a customer didn't want the plan or any extras.

  • Ryan Says:

    I recently started working at an Office Depot store as a sales associate in the technology department. After reading this page, I my heart dropped. Fortunately this is not the case at my store, and I hope that it has died down since the time of the article. My fellow sales associates are honest and do their best to help customers. I got chewed out once for forgetting to offer our TDS to a customer, but that was because I neglected to offer it. Hopefully down the road I don't see things like this pop up in my store.

  • Peter Says:

    hey does a guy accidently tell you he has a laptop in stock?? haha wow!

  • od employee Says:

    managment is responsible
    by Office Depot employee
    I worked for Office Depot in Eugene, Oregon for a little over a year before walking out due to the unprofessional approach taken by management. Although some of the more extreme sales tactics were not used in my store, I can see how employees could be bullied into turning heads and using unethical sales tactics. Management would say they were not interested in pressure sales, only to turn around and threaten to fire you if you were unable to meet your product protection plan or tech services sales quota. I applied to be a stocker, sales was never in the job description. Bogus competitions were devised to stimulate sales, but after numbers were posted in the break room they felt more like ways for long time employees to shun people who were not as sales oriented. Management would encourage taking advantage of ignorant customers by withholding information, or flat out selling people stuff they had no use for. I can remember one instance when a customer was not buying any attachments with a laptop, the employee helping the customer was told to try to steer them away from buying anything at all, only to save the market basket attachment rating. My first day working for Office Depot I was told that we were a team. I did not realize that I had just joined a team of crooks!

  • OD workerbee Says:

    i've worked for office depot for about 2 years now and everything in this article is 100% true. When i first started, the whole focus was about taking care of the customer, now its only on PPP and tech service sales. Managers constantly talk over the radios about PPP and "market basket" attachment rates. The customers needs are no longer the focus of the company. Every since "under performing" stores started closing, the remaining stores are fighting to stay open. Employees who dont attach enough lose hours or worse.

  • Sarah Says:

    Oh but on a second note, I guess it's better for OD to rely on PPP's for more profit than to increase the prices of the laptop itself....

  • Sarah Says:

    Oh, wow. So I came upon this article before I was about to head to Office Depot to purchase a laptop. To be honest, I didn't really think they would NOT sell me the laptop just because I wasn't willing to purchase all the accesories that comes with it. But this article was completely true. Fortunately for me, I was able to buy the laptop because the guy working there accidently let it slip that there was one more available. Then he started informing me about how great their protection plans were, and when I said I wasn't going to be in a protection plan, he let out a sigh and left to go get the laptop. However, while he was supposedly getting the laptop (which took nearly 10 min. same situation as Phil), another employee stopped by us and started informing us about the protection plan AGAIN. What made me angry was that he was talking to me as if I absolutely had to get it, and he went on and on even though I made my answer very clear the first time. (He was even sweating trying to convince me to buy it...ugh) I know I may have been rude, but I think I started to chuckle a little bit after a third person came to talk to us about the plans because I realized then that this article was so true. When we went to checkout, the employee at the cash register tried one last time to convince us, but he sounded really ticked off because we weren't buying it. So there I was, making a $700 purchase, but being horribly treated. Yay for Office Depot!

  • J Office Depot Tech Employee Says:

    I am an employee for Office Depot, and I find this article to be very bias. I'd like to know which office depot you were looking into, my store manager, and the rest of other department are very professional people, and we are asked to do our very best to help our customers needs, even if they don't buy extra services. I am extremely offended by this article, that you put the blame upon us tech guys shoulders simply by just basing it off of a few very bad employees. There bad apples in every company, and very bias ones in others (hint) Our company like every other company in the U.S. is trying their very best to keep afloat. My stores associates routinely go out of their way to make sure the customer gets what they want. If we don't have it in our store, we always find someone who does. That particular Office Depot should be reported, as our rules are clearly stated pressured selling is against company policy.


  • Herschel Everett Says:

    This is one of many reasons why e-commerce is winning customers over retail brink & mortar store's. I would suggest the retailers to have 2 sets of prices for products. Mark up the in store products and discount the products if the consumer purchases online and goes pick the products when they are shipped to the store. The retail store would saves money on transportation for inventory they are not carrying. The consumer decides if he or she really needs that products now and if they would pay a higher price for that service. Discontinue the extended warranties. Is this a better solution? I don't know but it is better than there current selling practices.

  • Edward Ringwald Says:

    First and foremost, I deal with Office Depot extensively as a customer, both work related and personall related. I am very outraged at how Office Depot treats its customers and this article on how Office Depot is being deceitful to customers when it comes to selling laptop computers in Laptop Magazine very well proves the point.

    If you want to see more of how Office Depot treats its customers, go over to and search for "Office Depot". There you will find a plethora of complaints as to how Office Depot treats its customers. One good example is a person who was a frequent user of Office Depot's copy and print center (every Office Depot has one) and one day was told that the person was permanently no longer welcome at Office Depot; the general manager did not even give an explanation.

    Another example is when you call Office Depot at their 800 toll free number. You end up speaking to someone I believe is overseas; I have had this issue a few times when I called Office Depot at work to discuss issues with our account. Some of the customer service representatives I have spoken with on the phone speak broken English to the point that I could not understand what the representative was saying.

    All in all, lying to customers is not only unethical, it's illegal no questions asked. The way Office Depot treats its customers Office Depot is well on its way to becoming another Circuit City.

  • The Taminator Says:

    Wow, I know this article has been out for a couple of months now, but I just now stumbled on it & wanted to comment. I worked at a Best Buy owned company for several years and the pressure to sell these extended warranties was tremendous even in the good economy at the time. They don't just offer them on low-margin electronics like laptops, but on everything from a $9.99 MP3 player on up. The warranties are worthless unless they offer true accidental damage replacement/repair-- and the fact is that accidental damage is what's most likely to happen, especially if you're clumsy or unfamiliar with how to handle electronic equipment. The amount you spend on the PPP/whatever is better off sitting in a savings account accruing interest, so in 2 years when what you have is outdated you can get the next biggest thing. I do not doubt any of the stories have read here about the pressure all of them face with these service plans-- and these days with jobs on the line, I do not doubt that employees are doing whatever it takes to make the sale, including lying. It's one reason why I buy direct from the manufacturer and on places like Egghead and Amazon. It's not just warranties either-- cables as pointed out by others here are a rip-off often marked up 4-5 times cost. Watch out for the way Victoria's Secret tries to get you to sign up for an Angel Card. Their staff promote it as a frequent buyer card, but it is really a credit card. They will not tell you that you are signing up for a credit card and you won't know until it comes in the mail. Corporate HQ can spout off all they want about ethics in these public statements, but we all know that now more than ever it's a dog eat dog world out there, especially in retail right now. As consumers the bottom line is be aware, educate yourself about what you are buying, read the fine print, and caveat emptor.

  • Re: michael Says:

    "For those keeping score at home, this means that employees’ compensation is dependent upon selling a product that’s worthless for over 90% of the customers who buy it. And how is this talking care of the customer again? "

    Its called insurance and peace of mind. SO just cause everyone has car insurance and pays a monthly fee does that mean they actually have to use it for something? Or if someone has home owners insurance and nothing happens to their house where it is not needed does that mean it was useless? No one is holding a gun to these peoples head who buy plans and tech depot services. Yea sometimes people push but other times people actually tell you that they want to get a plan or a service without me the OD employee having to do anything. So it the numbers about how many people who use it mean nothing maybe just maybe nothing happened to their computer where they didnt need to use it ever think of that? And if they lost the paperwork or forgot they had one its not our fault people are just too stupid sometimes...

  • john Says:

    I work at Office Depot and im a tech there. Ive worked at two different office depots and both of them we do not do what is said in the article. However, it is true that we work off of commission when we sell you a product protection plan or tech service. I dont push the tech service that much cause its to much work for me to set up the computer and its a true rip off unless your computer is really messed up. The plans on the other hand are good because i always sell mine with ADH or accidental damage from handling. Basically that means no matter what you do to the computer we will replace it. My managers at least will not fire you if you dont sell a computer with an attachment. They might fire you if you do not even talk to a customer about a plan or service. At my store if we avg 1200 a week for a month in ppp or tech service sales we get 15% of what we sold. So if i sold 1000 like i did this week im gonna get 150 extra on my pay check if we stay at the 15% level for the month. However it can go down to 10% if we go below it and then 5% if we go below say like 500 avg week and if we go below that we get nothing. I do have a couple of tricks that i get alot of customers on though. One is saying that laptop is the last one i have no matter how many i actually have. Its called fear of loss people want what they cant have and ive gotten many sales because of this. I always use the "jones" effect saying that i sold that computer to someone the day before and they got a plan on it because they figured it would be a good deal becuase if something happened to that computer they wouldnt have to buy a new one. Sometimes i make up the story and other times im telling the truth. Another trick i use that works really well when people are buying printers is to check staples and best buy prices. Ill be nice to the customer telling them i will check our rivals prices and if they have it cheaper ill give it to them at that price. However, it makes it much easier for me to sell a plan to them cause im taking money off the printer already. It really only works with printers because no stores ever carry the same exact laptops. Best Buy makes sure the manufacturers like hp or toshiba change the model number by one number or letter so that other stores cant price match their products. But the biggest problem i see with customers is the fact that they are just not very smart. Ill sell a camera say on a saturday for say 150 bucks. Well if the guy just went online and checked our sale for tomorrow which is posted every saturday he would know its gonna be 25 dollars off tomorrow. I would say 95% of the time that guy does not come back in to get the difference even though he very well could within 14 days. I see this happen all the time and people wonder why our economy is so bad. And for people who dont like office depot just go straight to best buy and see what happens when you want to return that 1000 dollar laptop that you just bought. They will charge you 15% restocking fee. That means you have to pay them 150 bucks just to return a laptop and they are real strict about it.

  • CSSIII Says:

    Wow, this really opened my eyes. When we first heard about this at my store, we were somewhat shocked. Sure, there is pressure out there from the higher ups, but in our location here in Washington State, we have never been told to lie to a customer. There are even a few ex-employees that I know that I am friends with (we'll see for how long) that I KNOW were lying to customers, not just about what the stock on hand, but about what the warranty covered.

    @ Alan- We (or at least myself) are always calling your company to make sure that we are up-to-date with everything that is covered for any of the products that we sell.
    @ Former BBY- I agree with you, these are offered to help the customer. If you take them or not as the consumer, that is your choice. Just don't come back to us complaining that you spilled coffee on your laptop while writing your memoir a year after you bought it. Our ADH (Accidental Damage from Handling) covers liquid spills. Call the Manufacture to see what they will cover for you, good luck with that.

    Now the question is this. Based on my position at OD, I have just finished my management training and am getting ready to fill a Dept. Mgr that was let go during the "restructuring" of OD..... Do I go forth, knowing that this is not happening in my area, but happening company wide?? Or do I reject the offer and continue doing what I am doing and leave gracefully?

  • DL Says:

    There is no reason for this kind of sales ploy. A customer can verify the quantity for the sku at any store computer. If a manager or associate refuses to allow the customer access then I would recommend contacting the district manager. Everyone loses when stuff like this happens. If the quotas were not there the stores would not profit and so goes the downward spiral. Until the stores can stop requiring the associates to make quota in what is called a "market basket" of profitable items, warranties and computer repair services there will always be dishonest associates, managers and district managers pushing their agendas.

  • Aloof_Buyer Says:

    When buying from these outfits OD, Best Buy, etc.. I have not experienced a sales associate forcing me to buy Protection plan. They ask if I would be interested then I simply ask what is covered and how much. They answer the question then I let the associate get the item from the store room. You see I never answered "Yes" !. Then once at the cash register they will ask again and I just say NO! That is the end of the story and they back off. Normally you have 14 days to decide whether you like the extended warranty. Tell them that you will come back in 14 days, to buy the warranty, after you used and like your laptop. Remember it is a chinese fire drill at Office Max to return an extended warranty. Office Depot did not give me trouble though. Therefore it is best to wait 2 weeks. But I still do not buy warranties to often.

    If you miss the 14 days then you can still buy extended warranties when the Manufactures Warranty is about to expire usually after a year and I like the item. Often you get a card or email reminding you of that fact. You have to register your product though. Many times I do not end up taking these either because a) The Manufacturer already fixed the item under normal warranty b) You got sick of the unit and are about to sell it in ebay.

    One of the few times I bought a warranty at best buy in Boca Raton, Florida, was on a Mitsubitsi DLP TV. But I actually got it for free since a competitor BrandsMart had the same TV for a couple of hundred less. So they offered me the extended warranty at reduced rate but tried to sell me a monster power surge protector for $300. I kept going back and forth between the monster and they wanted to to charge $180 for the extended warranty. I still told them that this was not acceptable and i wanted to return the unit. At the end of the haggle the manager ended issuing a credit for the difference in competitors price, gave me a free warranty plan, and on top of that gave me the monster cable for free. Go figure ? I think there was a loop hole in the policy. The manager did sell his extended warranty. Best Buy is so hung up on extended warranties and it did not matter to them that I was already refunded the difference in price already . ON the books THEY SOLD THEIR WARRANTY!! (but for free since I was not charged).

  • OD MGR Says:

    I am a OD Manager in the same state their corprate offices are , and I can tell you that this does and continues to happen daily. My store is one of the stores that does not bonus and is under fire for being an under preformer and has to under go constant confrence calls with RVP's and various higher up's who constantly call you out and verbaly abuse you in front of your peers and say that it is all management short commings that you cannot reach these ludicris numbers, that some asshole in corprate making way too much money to come up with these numbers. Then blame the stores for the company's downfall. It's like they don't remember that it is the stores that are making the money that provides them with their six digit income! Like I said my store is not reaching these goals BUT we DO NOT refuse a sale just because they are not buying a add-on items (PPP's TDS) but we do get alot of customers who were at another store who stated that they do not have the item in stock, but their inventory states they have 2,3 or more in stock and they were sent to my store to buy the item because they were not going to buy a service , I will not refuse a sale and therefor my numbers tank as a result. This issue has been brought to the D.M. and RVP, But it is still my problem. While they will tell you thay have never fired a manager for not reaching these goals some how they will find a way to get rid of them, I have seen this first hand, they say that they did not have an action plan in place or some other bullshit like that. So yes it does happen and I hope that the higher up take this notice and change the enviroment they create and change their ways and make Office Depot a better working enviroment and inturn will create a better experance for customers and they will return! The services are worth it if you really look into them, But corprate should be happy that they are selling and stop being so greedy and shoving these crazy "goals" and putting good managers in the cheese line for this bullshit.

  • Joe Schmoe Says:

    I am currently an Office Depot employee and I can attest that everything contained within the article is true. There have been senior people (DM's and above) within the company that have said these things lately. Even if you doubt every post that myself and everyone else has placed onto this site, look at the politically correct response that Office Depot themselves have issued. That in itself would raise the question as to whether this is actually happening or not. Office Depot knows that they put to much pressure on their employees to produce results, and no they are not above threatening your job because of it. But like I was recently told," Do what we tell you to do, or have fun looking for another job?"

  • Bill Nye Says:

    I am replying to this post because my supervisor just told me not to and I wish to be cute and rebellious while doing no real damage so that no one is upset. :D

  • OD EX Manger!!!!!!!!!!! Says:

    Well I agree working with this company they do put alot of pressure on the managers and the associates and some will mislead customers who cares if the customer does not buy a warranty or a tech service but it is totally true I have seen some of the best let go for not meeting a number! I have been a witness to some underhanded stuff that other stores do to make a number The company needs to relook this strategy for selling but some markets are able to sell these services some are not but if you don't you may lose your job along with all the 122 stores they will close next week!!!!!!!!!!!!!!!!!!!!!!!

  • ODAssociate Says:

    I work at OD but thankfully the store I work at has been honest. Given the huge pressure the store is under to sell PPPs, TDSs, and Market Basket, though, this article does not suprise me in the least.

  • Susan Says:

    Same thing with Office Max. We were going to buy a laptop on the spot at their store in Key West, FL. They played this tacky little game so we chose to drive 50 miles to the Office Depot store in Marathon, FL. They didn't play any of these games with us at that Office Depot store and walked out with a laptop 20 minutes later.

  • true and funny Says:

    This is so true and funny all at the same time. I agree with the comment a couple spots before me. Office dept will be the next circuit city!!!! There is compitition out there and they have to lie just to get on there level. lol I hated working for office depot this whole article is so true.

  • CA OD Mgr. Says:

    @OD Manager Says: you've been told by the company that if your FT associate quits to not replace them?? BS I say! you have a store staffing model to use as a guide and it sounds like your store, like most other retailers in this economy, is suffering. Quit crying about losing an ASM. The number one controllable expense you have is payroll. You should be happy. giving up one ASM is going to free up enough payroll $$'s for about 4 hourly associates, that can in-turn help more customers... You only need 5 key carriers to cover the opening / closings of the building. Use your DPS mgr. more!!

  • I hate my job Says:

    I have worked at OD for a little over 3 years now. Every day we are expected to sell 75 dollars per person in extended war.. err.. "Replacement Plans" and Tech Depot Services. If a customer came in and wanted any high ticket item (computers, GPS, Cameras, Printers), and didn't want anything, we were directed to tell the customer we were out of stock and send them to another store. We kept our attachment rates sky high with that. Also, beware of the "Red Tag Clearance" signs. We have been instructed at my store to take the price at the register, add the PPP (sometimes on a 5 dollar item) and sell it that way. I have actually seen digital cameras marked down to 15-20 dollars just to add a kit (Warranty with cheap accessories) to it.

    I never felt comfortable doing this. I end up every Monday in the manager's office getting scolded and threatened to be written up because I won't lie or cheat my customers. If someone calls on the phone and asks for an item, if we have them in stock, then that's what I'll tell them.

    I am thankful I only have a few more months of that place until I move. Getting rid of the DPS employees / management was one of the dumbest moves I've seen in a while. I'm not cleaning up the mess untrained employees are going to do with my copy jobs.

  • The Truth Says:

    I worked at OD for 5 years, just quit two weeks ago..and this stuff HAPPENS. Maybe not in all stores to this degree but trust me, it does. In my store, I was nervous asking mgt. to pull a computer if I wasnt "getting something with it". At Office Depot, they would rather hit their service/PPP goal than hit their total sales goal (last years sales). The lower performing stores would be on weekly regional calls getting yelled at if they did not hit their service goals...never a word mentioned about overall sales. It was ridiculous. Also, corporates response was the most politically correct bunch of bull**** I've ever seen. I'm sure it happens at most retail stores, but I have first hand experience at OD and it is laughable. I really do feel sorry for the management there as they are based solely on computer ad-ons. Also, good luck getting anything on time and correct in their printing department as they just did away with the manager over that department!

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