Dell: Best and Worst Laptop Brands 2015

  • MORE


Dell saw a meteoric rise this year, going from fifth place to second. Despite being the third-most popular brand — with 12.8 percent market share, according to Gartner — the company hasn't always fared so well on our evaluations. But 2015 looks different. Dell took first place in the innovation category, value and selection, as well as audio. And the company fared well in reviews and tech support.


Reviews (14/20)

Dell offered a strong showing in the reviews category, delivering excellent and innovative notebooks such as the new XPS 13. The company offers a good portfolio of budget systems such as the Chromebook 11, as well as business and ruggedized systems. The only notebook that received a not-recommended rating of 2.5 stars was the Dell Inspiron 14 5000, which didn’t deliver enough for the money.

Tech Support (13/20)

Dell kept us on the phone longer than any other company during our undercover Tech Support Showdown, with an average of 27 minutes and 20 seconds. However, we found the company's website and online chat system much improved. A helpful Twitter account was also a plus, especially since two of the brand’s phone reps couldn't help us.

Design (13/15)


The new XPS 13 (2015) is the first laptop we recommend over the MacBook Air, thanks to a barely there bezel and more compact design. The Alienware 13 and upcoming Alienware 15 also bring the sexy, with their trademark customizable backlighting and out-of-this world aesthetic.

MORE: Best Dell and Alienware Laptops

As pretty as Dell's notebooks can be, the company also knows how to build them tough. The Dell Latitude 14 Rugged Extreme is a prime example.

Keyboard & Touchpad (13/15)


Dell's keyboards usually have good tactile feedback and large, accurate touchpads, but this year the company really stepped up its game. For example, the Dell Inspiron 11 3000 (2.2mm travel) and Precision m2800 (2.5mm travel) offer good key feel and snappy actuation force.

The company's input device excellence cuts across all of its segments, from business Ultrabooks to gaming behemoths. Its Alienware brand is particularly impressive with keyboards that have 3mm of travel, huge touchpads and colorful custom backlighting. In addition to their comfy key feel, Dell’s business laptops feature highly accurate touchpads with discrete buttons and pointing sticks that let you navigate without moving your hands off the home row.

Display (7/10)

Dell offers brighter-than-average displays at 274 nits, but the range of colors (average 74 percent gamut) on some of its machines is not quite up to snuff. In terms of resolution, Dell offers some models with quad HD panels, such as the sharp and rich screen on the XPS 13 (3200 x 1800 pixels). The other Dell models with exceptional visuals tend to be its line of gamer-specific Alienware machines. On almost every other Dell were viewed, the verdict was the same: The screens look good, but not great.

Innovation (5/5)

If you need proof that Dell is committed to staying on the cutting edge, look no further than the Alienware 13. It looks and acts like a typical gaming laptop, but you can add a GPU amplifier that lets you experience beefy, desktop-grade graphics on a notebook. The XPS 13 has a striking bezel-free design that makes it look like an 11-incher.

MORE: 10 Laptops with the Longest Battery Life

The company's Inspiron 15 keeps up with rivals like Acer and Asus by integrating Intel's RealSense 3D camera.

Audio (4/5)

Although sometimes suffering from harshness, overall Dell's notebooks produced quality audio with a brand average of 86 decibels. While it could fill a small room, the Dell Inspiron 11 3000 produced strained audio with harsh midtones, measuring 82dB. Alienware laptops were the best of Dell's bunch. The boisterous $1,499 Alienware 17's Klipsch speakers notched 99dB, but also pumped out sound that was true and clear.

Value & Selection (5/5)

Dell has been a leader in price and selection for a while now, and this year is no different. Its website is streamlined, so finding the type of laptop you want is a cinch. With the ability to customize components directly, it's easy to make sure you get the specs you want at a good price. Dell's range of computers is among the best, ranging from inexpensive Chromebooks to its sleek XPS lines. It even has some of the toughest laptops on the market with its Rugged Extreme series.

MORE: Best Laptops

For value, Dell usually offers equal or lower prices than its cheapest competitor, with systems such as new XPS 13 leading the way. It features a gorgeous full HD, 13.3-inch Infinity display, 5th-Gen Intel Core i3 CPU, 4GB of RAM and a 128GB SSD for just $799. Dell's Alienware gaming notebooks offer stylish looks and great performance without the markup of many other boutique notebook makers.

Software (2/5)


Just like last year, Dell's software offerings are underwhelming. There are no upgrades to its consumer programs this year -- you'll still get My Dell for tech support, Dell Audio to select sound profiles for music and movies and PocketCloud for storage and remote access. Business laptops do get a new set of programs in the Software and Client Command suites that keep your computers up to date with the latest programs and security features. The new Dell Data Protection (Cloud Edition) integrates with Dropbox to guard your work and personal data against security threats, while keeping your private and professional accounts separate.

Best & Worst Laptop Brands 2015

Recommended by Outbrain
Add a comment
  • Henry Says:

    The computer that I bought has served me well except for one thing: the charger THAT CAME WITH THE PRODUCT is supposedlyt not compatible with hte computer. Sometimes it works, but two thirds of the time it says some nonsense about the charger being unknown and that the computer won't work properly before snailing through basic processes and refusing to charge like a grumpy schoolboy. I'm left trying to reinsert it repeatedly as if I was haplessly playing a game of Doctor and worried that the alarm was going to go off. Dell's decision to try and force everyone to buy all of their replacement parts at high rice from them by making everything else incompatible in faux iitation of apple is pathetic and they should get over themselves. I will continue to use this computer, but I will probably never buy another one unless I absolutely have to, essentially because I hate the company.

  • gregory Says:

    Bought two DELL Inspirons, a 17 inch that died two months after purchase under warranty thankfully, and motherboard was replaced, and a 5547 (multiple issues, touchpad, hinge, low range WIFI) that died as soon as the warranty expired. Decided not to replace motherboard as it would had been $200 and who know how long before it would fail again. I ended up buying a Lenovo G50-80 as we have another one in the family that is very fast and with zero issues. DELL used to be good, no more.

  • kerika Says:

    I just wana say dell is the one of most perfect brand in the bbrings exclent laptops for us.....we should be happy.........friends.....

  • dennis Says:

    looking for a dell laptop at 35000.

  • nehmmuel Says:

    i have a budget dell laptop dell inspiron 3531 celeron upgraded to windows 10 and im using it for 3 months so far so good no problems yet but my friends acer laptop had a battery problem already but my friends laptop is 30 days old
    by the way my dell inspiron 3531is my very first laptop because im only grade ten and no large ammount of money to buy xps 13 in the philipines.... i really recommend dell :)

  • foysol Says:

    Dell is very good laptop. But have some problems

  • Jess Dixon Says:

    Needing to upgrade from my HP Pavilion dv6-1030. Want good sound with capacity for research and writing a book. Not interested in games, but photos and communication capabilities. Wondering what would be Dell's suggestion.

  • D James Says:

    The business range look great. However, from experience, I'd avoid the cheap consumer laptops as they are very flimsy and underpowered for the OS they come bundled with. Not a company to buy a budget machine from.

  • Dr David Garber Says:

    What is your reccomendation for a computer- fast proccsesor--how much ram-storage-great download- size-touch screen- yes or no-reliability-storage and whatever I didn't think of. Also quality levels. Not a gamer just for business efficiency. Suggestions,sales?
    Thank you,

  • Another Shafted Dell Customer Says:

    He is still awaiting (6 MONTHS LATER) for refund of 'ommitted' 8.1Pro version. Customer Service continues to pacify - BE CAREFUL IF YOU ORDER FROM DELL!!!

  • Former Dell Owner Says:

    My son saved for quite awhile to buy a Dell only to have it die a month after the warranty was up. Dell support was pretty good on the phone but in the end the processor and mother board were both dead. I would never buy another Dell product.

  • ritesh Says:

    I want dell laptop of 5th generation with i5

  • waqas hussain Says:

    i want a need hp laptop core i3 core i4 andor dell in 4th generation with 4 to 8gb ram 2.8 to 3 processor
    hard is 500 gb please tell the prices of these

  • Dominic Says:

    I have been using Dell products for about 10 years now and for them they are easy to fix, and price to quality ratio is really good. and to you Frank and Cappy, your reviews are Dank and Crapy!

  • Chris Says:

    I have bough a Dell laptop for the second time in January this year. In less then 6 months Dell had to change the hard drive twice and the mother board. Out of those 6 months I was without my laptop for over 5 weeks. Barely an apology was given, of course neither any reasons or compensation ( at least an extended warranty ), as they NEVER admitted my equipment was faulty. I have sent 3 complaints - emails and post - in the past 5 weeks and have just received a final rude email, which is published below. No one bothered to reply..
    One of the worst customer service. It just proves Dell is happy for individual customers to buy their products, but just pray nothing wrong happens, if you are not a corporate company, where they will bend backward to get your £££££. We are too small fish.

    I write to you on behalf of Dell’s Executive Customer Support Team and we are the single point of contact for all correspondence (emails/letters/fax), received at any of our worldwide corporate offices addressed to our executives.

    Please note, Dell has assisted you as per the warranty and we regret to inform you that we will be unable to compensate for any time or data loss. As communicated before, as much as we aspire to offer computers/ printers which are fault free, technical issues with computers/ printers could arise and one can have the system serviced according to warranty policy.

    Please note this is the last point of escalation and this is Dells final position in the matter. We are not in a position to offer you any compensation. We also believe the Courts will look on this as a reasonable offer. Should you wish to bring a claim against Dell we must inform you we will defend our position.

    I regret you feel your experience with Dell on this occasion has not met with your expectations.

    Of course I am available should you wish to discuss the, matter any further.


    Vishwesh Kamat

    Dell | Advanced Resolution Group


  • Rebecca H Says:

    Dell's customer service is the worst I've ever experienced. What is up with selling computers that don't have ethernet ports? What is up with keeping customers on telephone hold for 3 to 4 hours, not resolving the issues and not providing adequate technical support? Before you know it , your warranty is up, seemingly only because they kept you on hold for so long. No more dells for me ever.

  • John Hudon Says:

    Bought Dell for my wife on valentines day. As of July 30 the laptop has crashed 5 times and has inoperable for two months dealing with tech support. Laptop still does not work and Dell is saying the return period is up. I can't believe Dell has back slid so much. I will never purchase another Dell product.

  • Marge Says:

    Made the mistake of buying a Dell laptop directly from Dell online. The monitor and other hardware failed within 3 months after only minimal use. I sent it back and the returned it to me "still broken". Spent between 7PM and midnight on the phone with incredibly UN-knowledgeable tech support people who seemed to be trying to wear us down and giving us the run-around. We were patient and kind with them. We finally turned Dell in to both Federal and Local Government Consumer affairs for an investigation. In the mean time, $399 down the drain with a computer that is under a year old and supposedly still under warranty.

  • Valerie Inglis Says:

    i just acquired my first Dell - an Inspiron 14-3451. I found it extremely slow and the drive was chattering almost continuously. I called Tech Support (Philippines) and went through hours of troubleshooting - including a reset. The problems persisted so the tech sent a replacement drive THAT I HAD TO INSTALL. they also sent a thumb drive with the operating system. - FOR ME TO INSTALL. The laptop has no internet now nor does it have an Ethernet port. NOW WHAT DO THEY WANT ME TO DO!!!!!! I am awaiting the next email from them. I will never buy a Dell in the future and will recommend the same to anyone who will listen. SHAME ON DELL

  • dikshit rekhi Says:

    shit laptops!!problem problem and only problem....i wasted my money on dell inspiron 15 5000 series i will recommend not to buy this piece of crap, instead go for hp or sony. if not money problem go for apple...!!

  • Dibyasundar Deb Says:

    I want to buy a dell laptop.....range 25000 to 30000 Indian rupee.......please suggest me which one is best And windows7 is comfortable for me.

  • A. mahmoud Says:

    i just have the dell inspiron 7000 brand new, and just found out that the hard drive is crashed and they have to send a person to replace the hard drive after 1 month having it, i ll never buy any dell product again

  • Edon Haziri Says:

    Hi i would like to ask u for a dell inspiron 15 3000 series cuz i have one its core i7 and its not working good i don know why or its only my notebook doing this defect ?

  • Ameen Says:

    Guys dont ever buy Dell Vostro14-3000 series. Its the worst laptop I have ever used.
    My first lappy was Toshiba with a 512 Ram and it was far better than i3 and 4gb Ram config by DELL.

    Its not with me but who ever using in my company has this problem.
    We recently started buying this becos of Nvidia but it is total pain...

  • Iqbal Butt Says:

    I buy a brand new Dell laptop from HELL. The laptop hard drive was bad and the laptop take 10 minutes to boot up.
    I send the laptop to DELL and when I get it back there is a dent on the top. I send it back again and now they dont have a part.
    Please buy Lenova, Sony, ABC, XYZ but dont buy Dell=Hell.

  • Don't Buy Dell Says:

    4 months ago, I paid $5000 for a brand new Dell 3800 laptop and 3 weeks ago it failed. Sure, these things do occasionally happen and I was only slightly perturbed when I called Dell support, and I was almost relieved when I was told that, as per my “next business day” service option, a technician would promptly arrive and replace the motherboard.
    3 business days later, the first technician arrived and proceeded to try and remove the back cover. However, he was so inept that he completely stripped two of the screws – not just one, but two! “Not to worry”, he assured me. He would simply break the back cover to gain access. But, he would have to wait until Dell could send a replacement cover.
    6 business days - he returned to wrench the back cover free from the screws he destroyed and finally replaced the motherboard. However, this “new” motherboard didn’t work properly. The laptop started, but when he tried to turn it off, the keyboard stayed illuminated, the screen froze and there was no way of restarting. Then this supposed Dell technician actually asked me “Does this model normally do that?!?” Trying not to choke on my complete bewilderment, I said “No”.
    So, while I waited for yet another “new” motherboard, I decided to call Dell to lodge a complaint. I was told to put this in writing and send it to customer service, which I did, and I promptly received an automated reply stating that I would receive a response within 8 business hours… But, I never heard anything.
    9 business days - a second technician arrived to install yet another motherboard, which, thankfully, he managed to do without breaking anything else. However, Dell had sent the wrong screws to replace the ones stripped by the first technician.
    So, I sent another mail to customer service and, once again, got the automated “We will respond within 8 business hours”.
    12 business days – I finally heard from customer service. But, not to say sorry for the terrible service I’d been receiving and not to say that my replacement screws were on the way, but just to say that my service job would be closed within 24 hours. I replied rather promptly to ask what had become of my missing screws??
    To my surprise, this person had absolutely no knowledge of my screwed screws and asked me to supply photographic proof, which I duly did.
    20 business days – and still no reply…..
    Paying $5000 for a laptop that fails after just 4 months is bad enough, but to get this kind of terrible service is simply insulting. Unless you have a penchant for wasting money and time – DON”T BUY DELL!!!

  • Pierre Says:

    I bought a DELL Studio 1749 in 2010 with an extra warranty. The power adapter went out after 2 years but it was replaced very quickly and for free thanks to the extra warranty. My computer still run good. I wonder if dell is still a good brand today, it seems expensive.

  • krishna Says:

    Dell laptops that they sell to large corporates are the worst thing.. They cannot even learn from Lenovo in terms of keyboard ergonomics let alone Mac. The surface edges are not rounded for a resting parm - corners can peel your skin. The Home delete keys are hidden away in the function key sequence - not prominently seperated. The key combination that lits the keyboard is not the two corner keys. To top it all, if you plugged in an ethernet cable that has the clip protector tabs, heck you cannot detach the cable without a mail opener to press the tab - thats how well they designed and tested the hinge that that bulges through out the frame of attachment between screen and base. Whole thing weighs like a brick. Private Equity at work. Putting lipstick on a pig.

  • Jim M Says:

    You have to wonder about a website that supposedly does precise reviews of laptops; and can't get simple math correct before publishing.

    As far as Dell is concerned; tech support is pretty much useless but recently I spent some time chatting with a tech guy about a new machine and he was surprisingly knowledgeable and helpful. (I am considering a new Dell.)

  • grady harmon Says:

    The apple store is as good as it gets for service but their laptops are not. always you say the MBP with retina is the best for video editing. Maybe your not aware of the Dell M3800 I think it is. Your bias for Apple makes your reviews very suspect.

  • Bryan Says:

    I added up the numbers on the scorecard and I get 76 out of 100. Am I missing something?

  • M Waseem Ilyas Says:

    Me and my lot of friends always use Dell Laptops and Dell desktop and never had problem. I always recommend Dell. I Love Dell products. In all Dell is the Best.

  • Dan Says:

    How is it that an article dated 3/12/15 has comments nearly two years old?

    I'm the owner of an early 2014 XPS 15 and this machine is amazing: 3200 x 1800 resolution, NVidia graphics, i7 processor, 16 GB RAM, and a 500 GB SSD drive. I haven't had a single problem since I've owned it and I use it daily.

  • Blue Man Says:

    Well I never thought it would be me. Im a brand loyalty person, like American cars, but buy Sony tvs, and up to last year always bought Dells. I have a company with 7-12 employees and 12-16 computers and a server. Always told people to buy dells. Problems started 2 yrs ago wanted to replace my server, they totally never followed up on a potential 15k sale! Bought a different server. Put almost 4k down on a precision laptop M6600 with next day pro support since I don't want down time on my personal computer. What a disappointment. Had resume and video card problems, they eventually sent a tech to replace the mother board. Problems again in about a year. THey note this time there was a known problem with compatibility with the AMD graphics, 2 tech days later, and another set of motherboard, processor and graphics card change, its off to the depot now. This time more delays as they investigate a "liquid spill" which apparently in two days of work the tech in my office and I saw no evidence of. TRiued to resolve this but after telling me this just today, they cant get the depot any communication till MOnday,

    Former extremely loyal Dell Customer, Buying an MSI tonight, whatever that is. Maybe I'll be a future loyal MSI customer.

  • Nevershopatdellagain Says:

    I ended up getting a Desktop computer in 2002, and 2008. The tech service was the worst I have ever dealt with before. I could hardly understand what some would say as they would not speak clear enough. They pester you to try and buy another product when all you want is help with what you have now.

    The billing was the worst of all. I would send in my payment every month and most of the time they would claim my money never got to them and sent a late fee. Often they would purposely wait and send the bill past its due and charge me a late fee on top of the bill which kept raising the price. After several years of dealing with their horrible service, I am done. I will never purchase from Dell again.

  • Melissa Says:

    Dell does have the worst customer service. I have had my computer for less than 2 months and my screen is cracked all the way across. They will not replace the screen. Says it is not covered under warranty. I was on the phone with them for over 30 minutes last night and got transferred to 4 different depts.

  • Michael Wallace Says:

    I TOTALLY AGREE with both Frank and Cappy. I bought a Latitude D800 in 2004 and it ran GREAT for 7 long years - even after dropping the thing on a hard floor in year 3 and busting it up somewhat. Two years ago I bought an XPS15z and after two months of problems they finally replaced it. Countless hours wasted on the phone with tech support. NOW in 2013 I was STUPID enough to buy an Inspiron 17R January 9th - problems problems problems and they replaced it in April and I am STILL wasting HOURS on the phone with tech support with no satisfactory resolution. Dell is NOT the quality company they used to be! Don't waste money and TIME and energy in anger and frustration!

  • Cappy Says:

    I have owned 5 dell desktops. This was my first laptop and have had nothing but problems. I will never buy Dell again.

    To be specific, the fist dell laptop had HD go in 2 weeks. They replaced this with a refurb. model which was refurbished incorrectly, and parts of Windows did not work, nor the touchpad, nor some function keys.

    Finally, thought the third one was going to be okay and the screen went. No, did not drop it. It just went.

    Tech support is polite and pleasant but a huge waste of time, hugely frustrating, and they are not the company they once were. I'd never deal with them again.

    That being said, I wonder why you rate them so highly? I have heard they and HP are the bottom of the barrel. And people I know with Samsung love their lappies as to those who have ASUS and Lenovo. So why are your results so seemingly "off"?

  • Frank Says:

    Dell has the worst customer service in the industry. It intentional drags along phone conversations from purchase to tech. issues with no intention of solving your problem. On top of that, if you purchase one of there computers, there warranty has the same affect. Worthless. I have never dealt with a company the required 4 days of emails, phone calls and chat lines to purchase a computer. What speaks for itself, is that one is not able to buy a computer on the Dell website. Almost impossible to believe! Just try to configure a custom computer and see how far you get. Dell is not your friend. The "support people" will make your life miserable and what is odd, is that they seem to enjoy non resolution, conflict and hanging up on customers. IT departments take notice as you will need to find another manufacture!!

Back to top