Apple Launches New MacBook Keyboard, Expands Service Program

The MacBook Pro’s most controversial issue may finally have a fix.

Credit: Laptop Mag

Apple says that it is introducing a new keyboard with its new 13-inch MacBook Pro with Touch Bar and 15-inch MacBook Pro that should reduce issues users have had, such as entering characters twice accidentally or key presses not registering. The improved models are available today.

According to Apple, the company made a change to the material in the mechanism to make the Butterfly keyboard more reliable, but it wouldn’t provide further details.

The other big news around Apple’s keyboards is that the company is expanding its Keyboard Service Program. All MacBooks with Butterfly keyboards will be part of the program, whether the product is in or out of warranty.

Last but not least, Apple says that it is taking steps to reduce the amount of time it takes for MacBook Butterfly keyboards to be repaired, and that MacBooks and MacBook Pros being serviced will get the same improved keyboards found in the new MacBook Pros.

Some MacBook Pro owners have complained that the service times could be 3 to 4 days or longer. Apple did not give an exact time frame for the repairs going forward, saying only that it is rolling out the new keyboard to repair centers around the world.

Apple will be making more details available on its Keyboard Service Program page for MacBooks and MacBook Pros.

Overall, this seems like a big step in the right direction for MacBook owners and would-be buyers. The new keyboard won’t give users more key travel, which we have been hoping for, but the design should prove to be more reliable.

We look forward to putting the new MacBook Pros to the test and report on our findings.

Mark Spoonauer
Responsible for the editorial vision for, Mark Spoonauer has been Editor in Chief of LAPTOP since 2003 and has covered technology for nearly 15 years. Mark speaks at key tech industry events and makes regular media appearances on CNBC, Fox and CNN. Mark was previously reviews editor at Mobile Computing, and his work has appeared in Wired, Popular Science and Inc.