Lenovo: Best and Worst Laptop Brands

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4 ltp brands 16 lenovo

Lenovo makes some of the best laptops in the world, but it also has a few clunkers that hold the brand back. The company's ThinkPads remain the best business laptops in the industry, while its premium Yogas are fantastic, bend-back 2-in-1s. However, in 2015, we reviewed a couple of mediocre budget systems, along with the ambitious but fatally flawed LaVie Z, which weighed a wonderfully light 1.8 pounds but had an awful keyboard.

The company's weak phone support continues to hold the company back, as we experienced incorrect answers to our questions and long wait times. However, innovative applications such as WRITEit, SHAREit and REACHit are a bright spot.

best worst ltp brands 2016 reportcard lenovo

Design (12/15)

If it's superlight or folds, it's got to be Lenovo. The brand that brought folding, multiuse Yoga laptops to the mainstream, Lenovo now has a Yoga for every use, from the business-minded ThinkPad Yoga 260 to the premium-consumer Yoga 900. The company reworked its Flex line, creating notebooks like the Flex 3 11-inch that significantly blurred the lines between budget and premium.

lenovo thinkpad yoga 260

Though poor battery life and uncomfortable keyboards kept us from recommending them, the LaVie Z 360 and the LaVie Z were design highlights, with a thin and light chassis of record-breaking proportions. Speaking of featherweight, Lenovo delivered the G50-45, one of the slimmest budget laptops on the market, and the X1 Carbon, one of the lightest business laptops. Lenovo's budget laptops (100S Chromebook, IdeaPad 100, S21e-20) could use some work, as the materials and build quality are decidedly no-frills. The company's Y700 Series laptops, with their sturdy black aluminum frames, offer gamers an understated alternative to all the flashing lights and over-the-top effects.

Reviews (18/30)

The biggest change in the review rankings for 2016 belongs to Lenovo, which has fallen to seventh after being tied for third last year. For 2016, Lenovo is tied with Toshiba for having the most systems (five) that earned a 2.5 star rating or less, which hurt its overall score. Led by the 4.5-star ThinkPad Yoga 15, Lenovo's ThinkPad line reviewed markedly better than its IdeaPad series of laptops, and despite being superthin and light, Lenovo's partnership with NEC for the LaVie Z and the LaVie 360 was a dark spot in its lineup that contributed to its underperforming review ranking.

Tech Support (16/20)

With an average call time of 27 minutes, Lenovo's phone support representatives did a poor job handling our questions, no matter if we needed immediate support or asked them to call us back later. We appreciate the company adding online chat and tutorials, but Lenovo needs to nail down other basics, such as storing registration information so we don't need to repeat product information with every call.

MORE: Lenovo Tech Support Rating

Warranty (3/5)

The kind of warranty coverage you get with a Lenovo laptop depends on the make and model. Mainstream consumer models have a one-year limited warranty where the customer pays for shipping. Business laptops and premium consumer models have a one-year "depot warranty" where Lenovo pays for shipping, and some more expensive business models may come with a three-year depot warranty instead. The company doesn't penalize you for upgrading your laptop, and in some cases, it may actually ask you to fix your own device by shipping you the replacement parts.

Software (4/5)

In our reviews, Lenovo's file-transfer apps, SHAREit and REACHit, have been mentioned as some of the most helpful apps installed by a manufacturer. The company is also known for its OneKey recovery tool.

On the IT side of things, Lenovo's Solution Center could be helpful, allowing for hardware scans and analyzing security and performance.

Perhaps best of all, though, is that with the exception of a few computers, bloatware was either minimal or not on Lenovo's machines at all. The ThinkPad X1 Carbon, a machine with bloatware, was plagued only by Evernote and The Weather Channel app. In 2015, Lenovo released the record-setting thin and light LaVie Z laptop, which was a great technical achievement.

Innovation (9/10)

After pioneering the 360-degree, bend-back form factor with its Yoga laptops, Lenovo has been bringing the same hinge design to business and consumer notebooks of different sizes and prices. The company has been particularly innovative on the software front, adding to its suite of helpful apps with WRITEit, a program that lets you scribble handwriting into any text field, and REACHit, which helps you manage all your cloud files with Windows 10's Cortana assistant.

In 2015, the company released the record-setting thin and light LaVie Z laptop, which was a great technical achievement, but not such a great product overall. In 2016, the company will be among the first to offer a laptop with an OLED screen when it ships a special configuration of the ThinkPad X1 Yoga.

Value and Selection (15/15)

Lenovo hits every segment of the laptop market with great aplomb. Its $179 IdeaPad 100S is the best sub-$200 laptop we've tested, while its $1,199 Yoga 900 is the leading premium 2-in-1. The company is particularly famous for its ThinkPad line of business laptops, which range from the small business-centric ThinkPad E series to the mainstream ThinkPad T Series, ultrathin X1 Carbon and P70 graphics workstation. While not as powerful as the best Alienware or MSI gaming rigs, Lenovo's Y700 gaming laptops offer really good performance for the money.

The company offers some great values, including the IdeaPad 500 and IdeaPad 300, both of which provide 1080p displays for under $500. Lenovo.com also lets you custom configure many of the company's laptops, choosing specs like RAM, CPU, storage and screen.

MORE: Best Lenovo Laptops

How Lenovo Can Improve

Lenovo shouldn't release a product unless it's ready for prime time; that means avoiding failed experiments like the LaVie Z and the Lavie Z 360. The company also needs to raise the standards for its mainstream and budget systems. Improving the quality of its phone support and paying for return shipping on all of its products would also be welcome changes.

Best & Worst Laptop Brands

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  • Craig Schafer Says:

    There is no way Lenovo deserves to rate that high on customer support. They never have spare parts available and so repairs take an unreasonably long time.

  • mary1 Says:

    Ive just bought a Lenovo..B50-50. The sound is almost zero no matter how its adjusted. The computer is flimsy and the keys stick all the time. For some reason,, despite saving all my passwords...i have to keep requesting reset. Its cheap, but was not cheap to purchase. The warranty was for one year, but after checking it expires in May 2017. I bought it 16th December. I wish id done more research or simply bought another ACER or HP...Lenovo comp is really a shabby computer

  • John Pastor Says:

    Boy, I bought a piece of lousy hardware from Lenovo in 2015. Trouble started as soon as the warranty expired last Jan. 18th. It went into sleep mode and wouldn't wake up for months for anyone. I had to pay to get it working again. Then two months later--overnight--the sound card dies. I've never been able to use it without a power cord because the battery will not recharge. I paid $550 for this crap, and I would never buy anything from this Chinese outfit again.

  • Martyn Says:

    These are the worst reviews I've ever read. Badly written and many of them just stupid. I have bought a Lenovo just because these reviews are so awful. Based on the opinions of these jerks here I'm expecting it to be awesome.

  • James Winters Says:

    We bought two Yoga S1 notebooks and literally couldn't be happier. The upgrade to Windows 10 was easy and the hardware has not had any problems. They've been roughly handled and even dropped a couple times. Our kids will likely receive a couple for christmas.

  • Neeliegirl Says:

    Trashiest of laptops, Had the worst experience multiple times a year, Hard drive crashed, mother board conked within 8 months , battery issues. Terrified of the name and the product now

  • Sloth Demon Says:

    Our school uses Lenovo Thinkpads and my teacher hooked it up to a smartboard and got the BSOD(blue screen of death) and during technology we use thinkpads and they are almost as terrible like the imac g5s in the school and the internet on the laptops suck even more than the dell optiplexs at my school!!!!!! F*** LENOVO HP IS THE BEST!!!!!

  • Reacher Says:

    Never buy a computer from Lenovo. I ordered an Idepad 510s from their website. It arrived with a non-working screen. After a couple of hours with tech support and sales support (who didn't work over the weekend), I requested a replacement. They didn't begin to process the replacement until they had received my original computer back in their warehouse, which took several days. After that it was supposed to take two weeks to receive a replacement. I have been waiting for more than a month so far, and the expected date keeps getting pushed back. According to their customer service, the best case scenario is that I will receive a replacement computer more than 2 months after my original computer order. I don't even feel confident that the computer I receive will be in working order. Steer clear of this disaster of a company. No deal they could offer you would be worth the hassle of dealing with them and the shoddy quality of their products.

  • Nagesh singh Says:

    I have G 50/model of lennovo and I am using it since last 8 month....it is one of pethetic service by lennovo...they have given me poor quality battery which give me back of 4 min after power cut. Whenever I call to lennovo support team they never try to resolve the issue they always try to make fulish all the customer....they always try to cheat customers. Poor service they have.

  • George Liptak Says:

    Theoretically Speaking I got to tweak out the DNV mainframe and bypass the motherboard to gain extra gigabytes and she sung a tune and this computer has been nothing but amazing

  • Todd E Says:

    Don't buy Lenovo. Took my laptop out of the box and the screen was dead. After several hours with tech and customer service, they told me to ship it back and they'd send me a new one. Not waiting another week for another machine that doesn't work.

  • Rich A Says:

    I personally like my Lenovo G70. As far as customer service, any entity has customer service that needs improvement. My health care and cell phone provider takes 20 plus minutes to get through. I think good customer service is far and few between. After 6 sub directories deep, I hang up. I think the system was designed that way so you get discouraged.

  • Chris T Says:


    I Purchased my first Lenovo ThinkPad computer in the first week of February 2016. This P.O.S. Worked just over two weeks before the screen went dead. Just past BestBuys return date. Lenovo told me the repare would take ten working days to repair. It's been over two weeks now, still no word on when my computer will be repaired. I need my computer for work. And since I gave my old one away before the ThinkPad craped out I had to go out and buy another new computer. I took the plung and went with a new Apple. My new MacBook Pro is great. Apple should thank Lenovo for sending my business there way.


    Bought idea s 400 2 yr back policy of warranty not clear
    Authorised distributor n service network is poor in terms of behaviour n availableity of parts
    On line suppor is ok

  • Amyy W Says:

    Bought my Lenovo almost 4 years ago and there's still nothing wrong with it! Never upgraded it or anything and it's still as powerful as 4 years ago while I am an extremely heavy user.

    My Lenovo is able to play the newest and heaviest games while working with my sony vegas pro, my photoshop and watching videos or even streaming all at once.

    I used to have a problems with laptops where I had to replace them every year or if I was lucky every 2 years but since my Lenovo, I have been managing for four years and I don't think I am changing any time soon!

  • sarifuddin Saha Says:

    The lenovo laptops is very slim & that system is very fast

  • Stanford Says:

    Terrible customer service at Lenovo! I bought a replacement laptop for my son in college on Feb 3rd with an arrival date of 2/10... perfect - wrong! Lenovo forgot to mention that their factory in China that builds their Thinkpads was due for a weeklong holiday where nothing is built! Then combine that with our presidents holiday = no laptop until the last week in February. If I would have known about this significant delay I would have chosen an different computer! When I complained to customer service all they said was "sorry, there is nothing they could do" So far my experience with Lenovo has been frustrating and extremely disappointing and would not recommend them based on customer service. I am really hoping the laptop works well for my son but as of right now I don't have any confidence in it - I hope I am jumping to conclusions

  • Bhargav Joshi Says:

    Before Purchasing any products from LENOVO, you must be ready for treated as slave and beggar. then and then you are ready to purchase because most unacceptable and embarrassed Service Provider in Service Industries.

  • George Murphy Says:

    We have found Lenovo to have the absolute worst customer service and a lousy product. UNDER WARRANTY we have paid Microsoft store to address the situation with Lenovo. Got the laptop back and it was really no better. Then it was returned to Lenovo and they said they found the problem but don't have any parts to fix it. It's still with them. What a colossal waste of money and time. Meanwhile we got a Mac. I would never recommend Lenovo. STAY AWAY FROM LENOVO!!

  • Kelly Says:

    Lenova=garbage. piece of shit equipment. Take your money and get drunk instead.DO NOT BUY

  • Samuel Says:

    PLS NEVER BUY LENOVO LAPTOPS AND EVEN LENOVO PRODUCTS.lenovo laptops are crap.long back the company made good laptops..now it sucks at manufacturing laptops.I bought Lenovo G50-70 one year ago.till today I'm taking my laptop to service center almost every month and added to that service is too bad ..worst I have ever seen.the build quality of the laptop is of very low quality .hinges broke in just one month after purchase added to that both upper and bottom case is broken.pixel problems come now and then.Sometimes I even fear to open up my laptop because some part might break.strange beep noise during reboot.I suffer a lot literally.please never go for Lenovo products.its a waste.This is not a laptop I'm using its a WASTEBOX I would say..

  • Mrs Betty Odom Says:

    Toshiba sucks !! Apple is where its happing !!

  • Bobby Says:

    PLEASE DON'T BUY LENOVO PRODUCTS. I had a terrible experience with Lenovo Flex2. The laptop broke within 2 months of purchase. Getting is fixed was a nightmare. I had to also pay for shipping the product. The laptop worked of 3 more months and broke again - same problem. The computer is on but the screen is blank/black/dark. They now have a new system of registering for repairs - the product has to be registered on the website but because the # on my machine got scratched, I don't know how I'll find out. Wait times are horrible.

  • Greg Keesee Says:

    Bought a Lenova laptop from Best Buy 2 months ago. It is a piece of crap. Came with a free upgrade to windows 10. Only problem when you upgrade it makes the warranty null and void. Had to pay support 69 bucks to get the drivets back. Lenova is crap....pute and simple.

  • Robert Says:

    Lenovo is worst product ever and service is worst than that. Bought top of the line Y50-70 for $2,300 only 6 months ago and have already had 3 service calls. Keyboard stopped working and now battery stopped. Both times they could not get parts. And it's only 6 months old. Lenovo is the old IBM laptop company that was sold tried a Chinese company so they have problems. I paid for premium support in site but now find it only covers setup. Tech support not only couldn't fix my laptop after 2 hours in it, they deleted programs that made it worse. Don't know how cnet reviews missed how bad Lenovo service is.

  • Le Anne Smith Says:

    Do not buy Lenovo!
    I run a business and have purchased two computers from a store. Unfortunately, sales person did not tell me how bad the company are to deal with until my power cord stopped working. One month on and still waiting.

  • Bill. Says:

    Bought LENOVO E31-70 only to find out that internal mic doesn't work. It wasn't bought from Amazon so I had to wait 6 weeks (shipping, diagnostics, etc.) till a new one arrives. Straight out of the box, half of the touchpad doesn't work (even on highest sensitivity).
    No more LENOVO - refund this time.

  • Marky Says:

    I will never buy a Lenovo desktop again and never online from Lazada... came with DOS only, am sure it was advertised coming with 8.1 or maybe i just assumed that considering it had the MS logo on the page, anyway keyboard started going mental and tried every fix suggested for couple of hours before smashing it into little bite size pieces. The piece of crap usb keyboard and cheap arse mouse ruined what was an ok desktop, why be so stingy on things they could put some effort into and massively improve user experience. Case of being penny stupid, idiots. Will buy a decent wireless keyboard and mouse, am sure 7/11 stocks a better quality mouse at least.

  • Madeline Says:

    I bought a Lenovo laptop in 2013 and it is the WORST laptop I have ever had. When I bought it and brought it home NOT one of the three USB ports worked (should have taken that as a sign) because fast forward not even a year and the hard drive broke. I have several projects for school that require me to use video editing software and my Lenovo laptop wouldn't open or play anything no matter what kind of file I converted it to so I had to borrow a friends computer. Lately it won't connect to the wifi any where. DO NOT buy these laptops biggest mistake ever. They are complete pieces of crap and I'm looking into buying a different computer now even though this one is barely even 2 years old.
    I'm not a computer expert but I would not recommend this brand to anyone.

  • Gmoney1114 Says:

    Google "Lenovo yoga cracked screen" before you buy. There are a lot of horror stories because Lenovo won't stand behind their product.

    Buyer Beware!

  • Gregory Says:

    Proud owner of two G50-80s and an old B570 - none with issues, excellent keyboard and touch pad, excellent WI FI range, extemely easy to remove battery, hard drive. All I can say is read the reviews on Amazon and on Best Buy, and remember that the only allowed laptop up in space right now is a LENOVO.

  • DEF FED Says:

    Please my lenovo flex 2 15 said my McAffee antivirus protection is expired so a shud update but i don't know how and my general laptop is running slow please give the steps to fix this problem

  • Tom Jones Says:

    I purchased a Lenovo £3,000 top of the range laptop four months ago and have had constant problems with things just not working. The specs are OK and the build quality is better than some and worse than others. I have however had two engineer visits and each time they visit the call is closed even if the fault remains. I requested a refund but was refused so currently taking the legal route. Their after sales support is pretty bad, even if you pay extra. I would avoid.

  • Cotil Says:

    Please help got a Levono laptop its not even three years but my problem is
    When ever am using it .it shut off and takes about 20 min before it starts again.
    Every time I press power it lights up and after few min power goes off .I have try all the removed battery and stuff nothing works .help anyone?

  • Cynthia Says:

    I've had my Lenovo G580 for maybe two years now and I've never had such problems as I see people talking about in the comments. Yes, the battery life is abysmal, but oh well. Several people have complained about their trackpads being defective. I've got to say, I've never had any trouble with mine, and I'm not always the most careful person. The keyboard layout is great and I absolutely love it, when looking at laptops not many offer a near full size keyboard as it has. I do wish it had a better processor as it gets rather slow at times and can barely run Minecraft (I have to take down the fps and view distance a lot) and I can't have much else open if I'm using photoshop, and its not even a new version of photoshop, but it is getting on in years and I use it a LOT. My mother has the G570 laptop and the only serious trouble shes had with it was the hinges breaking, and that issue has been fixed in the later model which is the one I have. I pick up my laptop by the screen often (which I know you're not supposed to do, but I'm forgetful) which is hard on the hinges, but I've had no trouble with mine. Most people seem to have had serious issues with customer support, and I'll say I have no clue on that as I've never had to call them. I am a bit concerned now after reading these reviews and am considering other brands for my next laptop.
    Disclaimer: I am not an expert, these are merely my opinions and my experience with my Lenovo laptop. I do however know a decent amount about computers, probably more than the average user.

  • Gopi Says:

    I brought Lenovo G50-70 laptop in Feb but there was a line on the screen. As the product is under warranty, lenovo engineers (contract given to Wipro) came to my place to replace the screen but while doing that they broke my laptop screen side covers and later when I informed about this, the engineer agreed to replace the broken cover. But later they called me and said screen cover was broken before itself. When I complained about this to Lenovo, I haven't got a proper response from the customer support. This is the worst support I ever received. I request everyone not to buy any Lenovo products as their support team actually doesn't support and the engineers doesn't have any knowledge & experience on what needs to be done. Infact they doesn't know how to remove the screen cover and back case of the laptop.

  • Johannessen T Says:

    I bought a Y5070 early spring 2015, and the keyboard throws keys. The keyboard is crap. The support is crap. Calling Lenovo is hopeless. You have to wait on the phone for hours. It seems that Lenovo has not discovered e-mail yet. They have no e-mail you Reach them on.
    First and last Lenovo!

  • Elizabeth Senger Says:

    Horrible Customer Support!! Just got off the phone after 2 hours of being bounced around to 5 different people. No one wants to take responsibility, it's always some other department's problem, or some other company. I've been in IT for over 20 years, and this is the WORST customer support I have ever encountered. For years I've called Dell, HP etc. - sometimes not the greatest experience, but always got my issue resolved. I will never buy Lenovo again, nor will I ever recommend it to my clients. They simply don't care about their customers.

  • moses davis Says:

    This sucks i paid for a lemon what a bunch of rip artists you are Lenovo yous ought to be ashame with yourselves taking har earned money for crap that you know are shit fuckin hate you bastards yous need to be struck off i cant even view FB properly and this piece crap i paid for is 1 month old

  • TZP Says:

    First time purchasing an Idea pad and has been the worst experience I have ever had with a product. Nothing but problems two months after using it with one thing after another. I just get something fixed, something else goes wrong. Locks me out,screen is bad seems like there is a different bug every time I turn around. Tech support...what tech support. What a piece of garbage. Will never buy another product from them again and will dissuade anyone wanting to buy from Lenovo.

  • Robert Says:

    I have been using computers since 1995. I am not new to windows. I have had no issues using windows 8 on the Asus or HP. I needed a laptop quick one day and didn't have mine. I now carry the new Lenovo because if I lose it or break it I would consider myself blessed. This is absolutely the worst overly rated PPC on the market. It is so overloaded with BAD Lenovo software it will not operate properly. if it were not for the personal information on the hard drive I would throw it in the lake. Okay I wouldn't because I don't want o pollute the water with this trash. And these are the nice thoughts I have about Lenovo.

  • aqq Says:

    I have Lenovo G505 and it is the worst piece of SHIT i've ever used. I've had more functional laptops in the past that i bought as used. I have no words how much frustration this model brought into my life. The only thing you can use it for is maybe writing in Word but thats it. I fucking hate Lenovo and in a few months i will go with Acer or anything else. God, this is going to make me s happy when it is going to finally happen, you have no idea.

  • shirish Says:

    pl. never buy anything from lenovo. I used to be a fan of lenovo 3-4 years back but now their laptops are worst. they become defective only after 5-6 months and the service centers say that the date of laptop warranty starts from the manufacturing date and refuse to entertain warranty. Also, my ideapad z510 battery became defective after 5-6 months of purchase but even after i am ready to pay , they say their batteries are not available in india. What a mess.

  • Aaron Says:

    I like Lenovo's products but I have to say I've never had a worse experience with a company in my life. I ordered a laptop from their website and expected to wait several weeks for it to arrive. After waiting patiently, I finally received notification that it arrived, but when I looked closely I realized it was delivered to the wrong state. When I called Lenovo it turned out that it was delivered to THEIR facility although nobody had any idea why that happened, nor did they apologize for it. I was told someone would look into it and send it back out to the correct address. After waiting a couple of days and not receiving verification, I called back only to find out that they could not send it back to me (and apparently couldn't call me to tell me this) because once it was sent to their facility it was processed as a return. I was told to reorder it and they would give me 5% off. What a joke, I told them I didn't want a discount, just wanted my laptop expedited. They told me they would be able to get a new one out to me within 4-6 weeks. I checked the shipping status after 5 weeks and saw that it still wasn't scheduled to be SHIPPED for another 4-5 weeks, who knows how long it would have taken to come in from China... I called and they said there was nothing they could do. This was after that they assured me that they would get it to me as quickly as possible and would attempt to have it expedited so it would arrive sooner than projected. Not only did it not arrive sooner than projected, but it would end up taking more than twice as long as I was originally told. I cancelled the order and submitted several feedback forms and to this day have not had anyone contact me from that company to follow up, nor did anyone so much as apologize during the entire process. Keep in mind this was not a simple process, I can't even tell you how many phone calls I had to make, how many people ignored my calls and voicemails, and how long it took just to get them to handle the situation - yet they didn't even apologize once. I ended up getting a Lenovo from a local distributor and it's not bad but I would NEVER deal with Lenovo directly.

  • tommy Says:

    Lenovo = worst computer I have ever bought. dont ever buy i bought lenovo yoga and i must say its the worst computer i have had if i could go back in time i wouldnt have chosen it

  • Keith Finney Says:

    Levono Ideapad - Yoga 11 s - great laptop when it worked, which it did for 12 months. Levono support is the worst I have experienced, failing to take action to repair and frequently breaking promises. Fortunately purchased from JB HI which replaced without fuss. Would not buy a Levono again

  • Steven Says:

    I suggest to buy a Dell to avoid warranty issues. Lenovo IWS and upgrade warranties are not accepted in many countries. Something I never experienced with Dell.

  • SS Says:

    I wouldn't say the worst brand but definitely not the best. I've recently owned 2 Lenovo laptops a Z and T series. Both had batteries which failed after 1 year and were no longer covered by the warranty which meant I have to fork out 25-30% the new value of a laptop for a battery. Also the track pad sucks, the process often goes into a spin resulting in no response.

  • becky Says:

    oh right - forgot to mention how bad the mousepad is on the ideapad. How many times do you have to look for just the right spot in order for the mousepad to respond.........awful. Who tested these before selling???

  • becky Says:

    lenovo ideapad nothing but trouble. I've owned at least six laptop brands and bought this one for flip function. That is the ONLY thing it does well. I have owned it for five months and still is unusable due to a different bug everytime I try to use it. Loading problems, crashing problems, now is loaded with popups I can't seem to get rid of. Each time I call tech support, they do something and it works again for a short while. Just when I think all is going to be good, some other thing. Now again only chrome works. First one browser then the other dies for awhile. Never have had this problem with any other computer. I listened to the gurus say Lenovo was so great, but my experience is the opposite. Next time will go back to reliable Dell

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