Lenovo: Best and Worst Laptop Brands 2015

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Lenovo has been going through a rough patch. The brand's consumer laptops were preloaded with adware that left users open to security attacks, although the company has since apologized and removed the offending software. But that's not the only issue. In our undercover testing, Lenovo's tech support was subpar. Plus, the review ratings haven't been as strong as in years past, and the quality of the company's keyboards and touchpads has been mixed. All that added up to Lenovo falling from an excellent second place last year to sixth in this year's Best and Worst Brands survey. Lenovo's lineup offers a good mix of value and selection, and it generally offers high-quality business notebooks, but that wasn't enough to avoid a middling overall score.


Reviews (14 out of 20)

Slipping a bit this year, Lenovo had only one four-star notebook, the ThinkPad W540, which also earned an Editors' Choice award. All of the other systems we reviewed received either 3.5 or 3 stars — not bad, but not what we've come to expect from one of the leading notebook makers. The new X1 Carbon and other ThinkPads for 2015 look strong, though.

Tech Support (9 out of 20)

Despite some cosmetic changes to its customer support site, Lenovo's tech assistance has not improved appreciably in the last couple of years. We found it far too difficult to find answers to basic questions about Lenovo notebooks online. The company's phone support agents are prepared to help you if you have a broken laptop, but don't hold your breath if your questions have to do with operating systems or settings. We were happy to discover the helpfulness of @LenovoSupport on Twitter, despite radio silence from @Lenovo and the company's Facebook page.

Design (12 out of 15)


Lenovo continues to flip the script on its competitors, churning out a Yoga laptop for every use case. The Yoga 3 Pro swaps the 360-degree hinges for a classy-looking watchband design that allows the notebook to fold completely flat. Lenovo also applied the Yoga's flexibility to the ThinkPad Yoga 11e, creating one of the first hybrid Chromebooks.

MORE: Best Lenovo Laptops

The company added an innovative Lift 'n' Lock keyboard design to the business-centric ThinkPad Yoga 14. As visually stimulating as the Yoga series is, the company's ThinkPads (ThinkPad W540 and ThinkPad X1 Carbon) and Y series (Y40, Y50, Y70 Touch and Y50-70 Touch), haven't updated their aesthetics in a long time.

Keyboard & Touchpad (12 out of 15)


Lenovo has a long-standing reputation as a leader in keyboards, but a number of its consumer models don't live up to this high standard. The Y40, Y50, Yoga 2 13-inch and Y50-70 touch keyboards all suffer from a mushy, shallow feel. The company's ThinkPad T and W series laptops have the best keyboards of any notebooks in the world, with deep travel and the crispest feedback anywhere. However, some thinner ThinkPads, such as the X240 and the ThinkPad X1 Carbon, have slightly shallower travel.

Lenovo's consumer notebooks generally have accurate touchpads, though we did notice some stickiness on the Yoga 3 Pro and inconsistent palm rejection on the Y50. All of the ThinkPads, except the education-centric Yoga 11e, have the famous red TrackPoint pointing stick, which provides an accurate, efficient way to navigate. In 2015, the TrackPoints will once again have their own mouse buttons after having them built into the top of the touchpad in 2013 and 2014. For those who don't like the red nubs, the ThinkPad touchpads also have a slick and accurate feel.

Display (8 out of 10)

Although its mean brightness of 244 nits falls below average, Lenovo makes a lot of notebooks with sharp, colorful displays for both the business and consumer space. Most of the ThinkPads have screens that are available in 1080p or higher resolution, with the X1 Carbon (2560 x 1440 pixels) and W540 (2880 x 1600p) providing bright, vibrant images. The entertainment-focused Y70 Touch delivers a vivid screen (275 nits), full 1080p resolution and stunning color (100 percent of the sRGB gamut), while the flexible Yoga 3 Pro has an eye-popping 3200 x 1800p screen that can display 99.3 percent of the sRGB gamut. As with most brands, Lenovo's lower-cost systems had dimmer, less colorful displays.

Innovation (3 out of 5)

Even as sleek, slim and bendable laptops become ubiquitous, Lenovo still finds ways to stand out among its competitors. The company's new LaVie Z is the world's lightest laptop at just 1.72 pounds, and comes as either a standard clamshell or a Yoga-style convertible design. The new Yoga 3 improves on the notebook's ultraflexible hinge while adding a taste of luxury watch-inspired style. The company brought a touch-enabled, rotating display to the Chromebook with the N20p, though the notebook suffers from poor viewing angles.

MORE: Best Laptops

Not all of Lenovo's innovations were hits — the company added context-sensitive keys to the ThinkPad X1 Carbon via an ambitious Adaptive Function Row, but the feature proved to be more inconvenient than standard F keys. The altered Function row won't be returning on future models.

Audio (3 out of 5)

Audio quality is a toss-up when it comes to Lenovo; high-end laptops offered impressive sound, while budget devices were lacking. The $299 Lenovo N20p Chromebook notched 86 decibels, and sounded distorted and tinny overall, but the $1,550 Lenovo Y50-70 Touch measured 88 dB with its JBL speakers and blasted rich, vibrant audio. On average, Lenovo notebooks measured 85 dB, which is slightly softer than the category average.

Value & Selection (4 out of 5)

Lenovo continues its tradition of supplying a solid selection of home and business notebooks, along with the widest range of 2-in-1s and hybrids. Lenovo's gaming PCs do a decent job of competing on price, offering a Core i7 CPU, 16GB of RAM and a 1TB HDD/8GB SSD hybrid drive, all for $1,230. Even better are the frequent discounts; while we were working on this year's report, Lenovo was bumping storage up to a 512GB SSD for just an extra $170, which is a steal.

Comparing Ultrabooks, Lenovo's ThinkPad X1 Carbon doesn't pack quite as much value as Dell's XPS 13 when equipped with a 5th-generation Intel Core i5 CPU, 4GB of RAM and a 128GB SSD, for a total price of $1,079. An XPS 13 with similar specs costs just $900, although the X1 Carbon does come with a slightly larger 14-inch display and more durability features.

Software (1 out of 5)


Lenovo has apologized for preloading dangerous adware called Superfish onto its laptops, and the company has issued a removal tool for that program. However, that doesn't instantly repair the loss of trust in the brand's software. In the past, we've liked Lenovo's software offerings, such as One Key Recovery for instant backup, QuickConnect for controlling your business laptop with your Android phone and QuickCast for sharing data across devices.

We appreciate the company's helpful DOit suite of apps, which is new this year. You'll get SHAREit for speedy file transfer over Wi-Fi Direct, and SYNCit to back up contacts, SMS messages and call logs in the cloud. As a result of the Superfish fiasco, Lenovo says it will stop preloading third-party bloatware on its systems once Windows 10 arrives. Smart move.

Best & Worst Laptop Brands 2015

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  • George Murphy Says:

    We have found Lenovo to have the absolute worst customer service and a lousy product. UNDER WARRANTY we have paid Microsoft store to address the situation with Lenovo. Got the laptop back and it was really no better. Then it was returned to Lenovo and they said they found the problem but don't have any parts to fix it. It's still with them. What a colossal waste of money and time. Meanwhile we got a Mac. I would never recommend Lenovo. STAY AWAY FROM LENOVO!!

  • Kelly Says:

    Lenova=garbage. piece of shit equipment. Take your money and get drunk instead.DO NOT BUY

  • Samuel Says:

    PLS NEVER BUY LENOVO LAPTOPS AND EVEN LENOVO PRODUCTS.lenovo laptops are crap.long back the company made good laptops..now it sucks at manufacturing laptops.I bought Lenovo G50-70 one year ago.till today I'm taking my laptop to service center almost every month and added to that service is too bad ..worst I have ever seen.the build quality of the laptop is of very low quality .hinges broke in just one month after purchase added to that both upper and bottom case is broken.pixel problems come now and then.Sometimes I even fear to open up my laptop because some part might break.strange beep noise during reboot.I suffer a lot literally.please never go for Lenovo products.its a waste.This is not a laptop I'm using its a WASTEBOX I would say..

  • Mrs Betty Odom Says:

    Toshiba sucks !! Apple is where its happing !!

  • Bobby Says:

    PLEASE DON'T BUY LENOVO PRODUCTS. I had a terrible experience with Lenovo Flex2. The laptop broke within 2 months of purchase. Getting is fixed was a nightmare. I had to also pay for shipping the product. The laptop worked of 3 more months and broke again - same problem. The computer is on but the screen is blank/black/dark. They now have a new system of registering for repairs - the product has to be registered on the website but because the # on my machine got scratched, I don't know how I'll find out. Wait times are horrible.

  • Greg Keesee Says:

    Bought a Lenova laptop from Best Buy 2 months ago. It is a piece of crap. Came with a free upgrade to windows 10. Only problem when you upgrade it makes the warranty null and void. Had to pay support 69 bucks to get the drivets back. Lenova is crap....pute and simple.

  • Robert Says:

    Lenovo is worst product ever and service is worst than that. Bought top of the line Y50-70 for $2,300 only 6 months ago and have already had 3 service calls. Keyboard stopped working and now battery stopped. Both times they could not get parts. And it's only 6 months old. Lenovo is the old IBM laptop company that was sold tried a Chinese company so they have problems. I paid for premium support in site but now find it only covers setup. Tech support not only couldn't fix my laptop after 2 hours in it, they deleted programs that made it worse. Don't know how cnet reviews missed how bad Lenovo service is.

  • Le Anne Smith Says:

    Do not buy Lenovo!
    I run a business and have purchased two computers from a store. Unfortunately, sales person did not tell me how bad the company are to deal with until my power cord stopped working. One month on and still waiting.

  • Bill. Says:

    Bought LENOVO E31-70 only to find out that internal mic doesn't work. It wasn't bought from Amazon so I had to wait 6 weeks (shipping, diagnostics, etc.) till a new one arrives. Straight out of the box, half of the touchpad doesn't work (even on highest sensitivity).
    No more LENOVO - refund this time.

  • Marky Says:

    I will never buy a Lenovo desktop again and never online from Lazada... came with DOS only, am sure it was advertised coming with 8.1 or maybe i just assumed that considering it had the MS logo on the page, anyway keyboard started going mental and tried every fix suggested for couple of hours before smashing it into little bite size pieces. The piece of crap usb keyboard and cheap arse mouse ruined what was an ok desktop, why be so stingy on things they could put some effort into and massively improve user experience. Case of being penny stupid, idiots. Will buy a decent wireless keyboard and mouse, am sure 7/11 stocks a better quality mouse at least.

  • Madeline Says:

    I bought a Lenovo laptop in 2013 and it is the WORST laptop I have ever had. When I bought it and brought it home NOT one of the three USB ports worked (should have taken that as a sign) because fast forward not even a year and the hard drive broke. I have several projects for school that require me to use video editing software and my Lenovo laptop wouldn't open or play anything no matter what kind of file I converted it to so I had to borrow a friends computer. Lately it won't connect to the wifi any where. DO NOT buy these laptops biggest mistake ever. They are complete pieces of crap and I'm looking into buying a different computer now even though this one is barely even 2 years old.
    I'm not a computer expert but I would not recommend this brand to anyone.

  • Gmoney1114 Says:

    Google "Lenovo yoga cracked screen" before you buy. There are a lot of horror stories because Lenovo won't stand behind their product.

    Buyer Beware!

  • Gregory Says:

    Proud owner of two G50-80s and an old B570 - none with issues, excellent keyboard and touch pad, excellent WI FI range, extemely easy to remove battery, hard drive. All I can say is read the reviews on Amazon and on Best Buy, and remember that the only allowed laptop up in space right now is a LENOVO.

  • DEF FED Says:

    Please my lenovo flex 2 15 said my McAffee antivirus protection is expired so a shud update but i don't know how and my general laptop is running slow please give the steps to fix this problem

  • Tom Jones Says:

    I purchased a Lenovo £3,000 top of the range laptop four months ago and have had constant problems with things just not working. The specs are OK and the build quality is better than some and worse than others. I have however had two engineer visits and each time they visit the call is closed even if the fault remains. I requested a refund but was refused so currently taking the legal route. Their after sales support is pretty bad, even if you pay extra. I would avoid.

  • Cotil Says:

    Please help got a Levono laptop its not even three years but my problem is
    When ever am using it .it shut off and takes about 20 min before it starts again.
    Every time I press power it lights up and after few min power goes off .I have try all the removed battery and stuff nothing works .help anyone?

  • Cynthia Says:

    I've had my Lenovo G580 for maybe two years now and I've never had such problems as I see people talking about in the comments. Yes, the battery life is abysmal, but oh well. Several people have complained about their trackpads being defective. I've got to say, I've never had any trouble with mine, and I'm not always the most careful person. The keyboard layout is great and I absolutely love it, when looking at laptops not many offer a near full size keyboard as it has. I do wish it had a better processor as it gets rather slow at times and can barely run Minecraft (I have to take down the fps and view distance a lot) and I can't have much else open if I'm using photoshop, and its not even a new version of photoshop, but it is getting on in years and I use it a LOT. My mother has the G570 laptop and the only serious trouble shes had with it was the hinges breaking, and that issue has been fixed in the later model which is the one I have. I pick up my laptop by the screen often (which I know you're not supposed to do, but I'm forgetful) which is hard on the hinges, but I've had no trouble with mine. Most people seem to have had serious issues with customer support, and I'll say I have no clue on that as I've never had to call them. I am a bit concerned now after reading these reviews and am considering other brands for my next laptop.
    Disclaimer: I am not an expert, these are merely my opinions and my experience with my Lenovo laptop. I do however know a decent amount about computers, probably more than the average user.

  • Gopi Says:

    I brought Lenovo G50-70 laptop in Feb but there was a line on the screen. As the product is under warranty, lenovo engineers (contract given to Wipro) came to my place to replace the screen but while doing that they broke my laptop screen side covers and later when I informed about this, the engineer agreed to replace the broken cover. But later they called me and said screen cover was broken before itself. When I complained about this to Lenovo, I haven't got a proper response from the customer support. This is the worst support I ever received. I request everyone not to buy any Lenovo products as their support team actually doesn't support and the engineers doesn't have any knowledge & experience on what needs to be done. Infact they doesn't know how to remove the screen cover and back case of the laptop.

  • Johannessen T Says:

    I bought a Y5070 early spring 2015, and the keyboard throws keys. The keyboard is crap. The support is crap. Calling Lenovo is hopeless. You have to wait on the phone for hours. It seems that Lenovo has not discovered e-mail yet. They have no e-mail you Reach them on.
    First and last Lenovo!

  • Elizabeth Senger Says:

    Horrible Customer Support!! Just got off the phone after 2 hours of being bounced around to 5 different people. No one wants to take responsibility, it's always some other department's problem, or some other company. I've been in IT for over 20 years, and this is the WORST customer support I have ever encountered. For years I've called Dell, HP etc. - sometimes not the greatest experience, but always got my issue resolved. I will never buy Lenovo again, nor will I ever recommend it to my clients. They simply don't care about their customers.

  • moses davis Says:

    This sucks i paid for a lemon what a bunch of rip artists you are Lenovo yous ought to be ashame with yourselves taking har earned money for crap that you know are shit fuckin hate you bastards yous need to be struck off i cant even view FB properly and this piece crap i paid for is 1 month old

  • TZP Says:

    First time purchasing an Idea pad and has been the worst experience I have ever had with a product. Nothing but problems two months after using it with one thing after another. I just get something fixed, something else goes wrong. Locks me out,screen is bad seems like there is a different bug every time I turn around. Tech support...what tech support. What a piece of garbage. Will never buy another product from them again and will dissuade anyone wanting to buy from Lenovo.

  • Robert Says:

    I have been using computers since 1995. I am not new to windows. I have had no issues using windows 8 on the Asus or HP. I needed a laptop quick one day and didn't have mine. I now carry the new Lenovo because if I lose it or break it I would consider myself blessed. This is absolutely the worst overly rated PPC on the market. It is so overloaded with BAD Lenovo software it will not operate properly. if it were not for the personal information on the hard drive I would throw it in the lake. Okay I wouldn't because I don't want o pollute the water with this trash. And these are the nice thoughts I have about Lenovo.

  • aqq Says:

    I have Lenovo G505 and it is the worst piece of SHIT i've ever used. I've had more functional laptops in the past that i bought as used. I have no words how much frustration this model brought into my life. The only thing you can use it for is maybe writing in Word but thats it. I fucking hate Lenovo and in a few months i will go with Acer or anything else. God, this is going to make me s happy when it is going to finally happen, you have no idea.

  • shirish Says:

    pl. never buy anything from lenovo. I used to be a fan of lenovo 3-4 years back but now their laptops are worst. they become defective only after 5-6 months and the service centers say that the date of laptop warranty starts from the manufacturing date and refuse to entertain warranty. Also, my ideapad z510 battery became defective after 5-6 months of purchase but even after i am ready to pay , they say their batteries are not available in india. What a mess.

  • Aaron Says:

    I like Lenovo's products but I have to say I've never had a worse experience with a company in my life. I ordered a laptop from their website and expected to wait several weeks for it to arrive. After waiting patiently, I finally received notification that it arrived, but when I looked closely I realized it was delivered to the wrong state. When I called Lenovo it turned out that it was delivered to THEIR facility although nobody had any idea why that happened, nor did they apologize for it. I was told someone would look into it and send it back out to the correct address. After waiting a couple of days and not receiving verification, I called back only to find out that they could not send it back to me (and apparently couldn't call me to tell me this) because once it was sent to their facility it was processed as a return. I was told to reorder it and they would give me 5% off. What a joke, I told them I didn't want a discount, just wanted my laptop expedited. They told me they would be able to get a new one out to me within 4-6 weeks. I checked the shipping status after 5 weeks and saw that it still wasn't scheduled to be SHIPPED for another 4-5 weeks, who knows how long it would have taken to come in from China... I called and they said there was nothing they could do. This was after that they assured me that they would get it to me as quickly as possible and would attempt to have it expedited so it would arrive sooner than projected. Not only did it not arrive sooner than projected, but it would end up taking more than twice as long as I was originally told. I cancelled the order and submitted several feedback forms and to this day have not had anyone contact me from that company to follow up, nor did anyone so much as apologize during the entire process. Keep in mind this was not a simple process, I can't even tell you how many phone calls I had to make, how many people ignored my calls and voicemails, and how long it took just to get them to handle the situation - yet they didn't even apologize once. I ended up getting a Lenovo from a local distributor and it's not bad but I would NEVER deal with Lenovo directly.

  • tommy Says:

    Lenovo = worst computer I have ever bought. dont ever buy i bought lenovo yoga and i must say its the worst computer i have had if i could go back in time i wouldnt have chosen it

  • Keith Finney Says:

    Levono Ideapad - Yoga 11 s - great laptop when it worked, which it did for 12 months. Levono support is the worst I have experienced, failing to take action to repair and frequently breaking promises. Fortunately purchased from JB HI which replaced without fuss. Would not buy a Levono again

  • Steven Says:

    I suggest to buy a Dell to avoid warranty issues. Lenovo IWS and upgrade warranties are not accepted in many countries. Something I never experienced with Dell.

  • SS Says:

    I wouldn't say the worst brand but definitely not the best. I've recently owned 2 Lenovo laptops a Z and T series. Both had batteries which failed after 1 year and were no longer covered by the warranty which meant I have to fork out 25-30% the new value of a laptop for a battery. Also the track pad sucks, the process often goes into a spin resulting in no response.

  • becky Says:

    oh right - forgot to mention how bad the mousepad is on the ideapad. How many times do you have to look for just the right spot in order for the mousepad to respond.........awful. Who tested these before selling???

  • becky Says:

    lenovo ideapad nothing but trouble. I've owned at least six laptop brands and bought this one for flip function. That is the ONLY thing it does well. I have owned it for five months and still is unusable due to a different bug everytime I try to use it. Loading problems, crashing problems, now is loaded with popups I can't seem to get rid of. Each time I call tech support, they do something and it works again for a short while. Just when I think all is going to be good, some other thing. Now again only chrome works. First one browser then the other dies for awhile. Never have had this problem with any other computer. I listened to the gurus say Lenovo was so great, but my experience is the opposite. Next time will go back to reliable Dell

  • Dave Smith Says:

    Sorry, but will never buy a Lenovo again! Where do I start? Error messages saying the power adapter isn't real, screen flickering Psychedelically, keyboard button failure, microphone interferences with the processor (which buzzes), SD card socket problems, brittle hinges and to top it off the sticker fell off. What a rip off and I cannot believe people are still pushing this crap!

  • Jeff Bellin Says:

    Laptopmag.com's annual survey is missing a major criterion in judging a brand: quality control. Lately Lenovo - both consumer and Thinkpad lines, especially the latter, have had among the highest failure/return rates in the industry and it is especially important to survey and publish this info because so many buyers are misled by the now-faded glory of past Lenovo product quality.

    I think you also fail to accurately depict customer service with just a review of web tools and a few sample calls for phone support of very basic questions. Once again, the formerly vaunted Lenovo tech support, especially on site support and even depot repair has become a horror show for many. Note how almost all the comments so far are from people who say they will never buy a Lenovo product again! This sounds more like Acer or Dell of 5 years ago. You need to get this kind of information into your surveys or, frankly, don't bother publishing this ranking based on such subjective measures as how many of their computers you liked when you used a machine for one day and never dealt with quality problems or bad support.

  • James Says:

    What would the result look like if the ThinkPad and Lenovo standard lineup were considered separate?

  • ITGuy Says:

    Honestly, some time ago I bought 2 Lenovo laptops. Worst mistake I ever made. Had both motherboards replaced, keyboards and touchpads failed, then a screen in one of them, then a second motherboard in one of them. WORST POS computer I ever bought. I will never buy from them again. Seriously stay away from Lenovo and their garbage. I'd buy a Dell before I bought another Lenovo. Hell I'd buy a Chinese knock off before buying another Lenovo. As an IT professional of 15 years I have been through a ton of computers and supported them in the enterprise. HP has been the most solid even though I'm not an HP fan.

  • Aung ko ko oo Says:

    very nice

  • patme Says:

    On design side I prefer HP than lenovo. Yes lenovo got good keyboard layout but one thing which I should let readers know that Lenovo have many times copied HP designs many times. Like the one shown above. Envy got same red base and same design and lenovo simply copied it. It is not about the color here it is about Marketting Strategy which Lenovo copies HP. Apple HP Asus is always my favorites it stands out from the rest

  • Jeremy Says:

    The Lenovo Thinkpad and the Yoga series are the best laptops I've ever used. Their Thinkpad series are simply unbeatable, unbreakable. I love how customizable they are. The Yoga I bought for my family are so awesome, they beat ever ipad wannbie out there in the market in terms of speed, battery power and more.

  • RLS Says:

    T430S is a pricy lousy product:
    Backlight keyboard breaks every 3 months. It breaks twice in 6 months of ownership with below average gentle usages. Different key caps broken off and can't reattached back so it needed a new keyboard. It's still under 1 year Depot/Express Warranty. Lenovo should recall their keyboard or extend their warranty for them.

    Lenovo provides lousy service:
    The keyboard was replaced by one of their service provider when it happened the first time.
    The second time I was told 2 options:
    1. a new keyboard will ship to me and I have to replace it myself or
    2. a depot box will ship to me and I have to ship my laptop back to them for repair which will take days
    I was told due to policy change Lenovo no longer ship parts to their service provider and I can't have it repaired there.

    I contacted the service provider who replaced the first keyboard. They took over my issue and contacted Lenovo for me. They received/replaced the second keyboard. They told me if I followed their option 1 then I will void the warranty as soon as I open the product.

  • MTB Says:

    Lenovo = worst computer I have ever bought. Worst service I have ever experienced. Weirdest disconnect I have ever observed between enthusiasm of industry people and frustration of actual customers who get stuck with these lemons. If you think my computer is a good computer, I would be THRILLED if you would buy it from me.

  • Aaron Peterson Says:

    I'm sorry... The Thinkpad tracpoint is now crippled by software that makes it so you can't use the middle mouse button and the trackpoint at the same time.

    There are also problems with the keyboards.

    The backlights are so horrible, they shine more light in your eyes making it so you can't see the key caps!

    The backlit keyboards also feel like they are clicking when they are not.

    The non-backlit keyboard still sucks.

    It requires a very direct push, and the large keys make it impossible to position your fingers correctly if you are a touch typist.

    This lenovo has the worst keyboard of any laptop I have ever used :O seriously...

    (They do have that spill drain feature, which may be of some use)

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