Tech Support Showdown

Razer drops from the top spot in our annual Tech Support Showdown

Razer, last year’s most improved contender, has surpassed Apple as the brand delivering the best tech support to laptop consumers.

Lenovo rebounded from a lackluster performance in the previous Tech Support Showdown with a decent, if uneven, result in 2020.

Samsung's tech support took fourth place in last year's showdown, not much has changed since last year.

Laptop Mag investigated HP's online and phone tech support for our annual Tech Support Showdown report.

We called, live chatted, tweeted and Facebook messaged Dell a ton of questions to test its tech support. Here's our review.

Big improvements, but still no Apple

Asus' online presence is top-notch, but its phone service could use some work.

We called, live chatted and tweeted Acer a ton of tech support questions to see how the company would respond. Here's our review.