 |
Tech Support Report Card | |
| Hold Time Minimum | 1 minutes |
| Hold Time Maximum | 3 minutes |
| Phone Grade 2009 | A |
| Web Grade 2009 | C |
| Overall Grade 2009 | B |
| Overall Grade 2007 | B+ |
| Overall Grade 2008 | B |
800-457-7777;
support.toshiba.com
So, it’s good that Toshiba’s Philippines call center was up to the task. John answered our first call after the typical one-minute voicemail roulette. He filled us in on exactly when our warranty would expire, and answered our queries without missing a beat. Hannah, the rep who took our next call within 3 minutes, was equally adept at giving us swift answers.
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