3 star rating

DriverDoc 10 Review

Pros: One-click driver restoration is simple and quick.
Cons: Indifferent customer service is subpar.
The Verdict: DriverDoc is a well-rounded driver updater solution, though it is slightly hampered by neglectful customer service.



With a solid feature set, intuitive driver restoration and backup tools, DriverDoc is a very serviceable driver updating software package. Possessing an interface reminiscent of other driver updater software packages, this software offers one-click repairs and automatic driver updating. With the ability to create compressed files of drivers, you can save them to an external device, such as a USB drive or external CD burner.

Article Continued Below

Though lacking a proper scheduler, you can tweak this software to perform updates as drivers become available. Curiously, after scanning is completed, you are not given driver details like with many other driver updaters. To access this feature, you must first register the software.

DriverDoc found outdated drivers with a nearly 90-percent success rate, which places this software's success rate among some of the best in its class. While it missed some standard Intel driver updates, we are nonetheless pleased with its accuracy.

Containing over 16 million drivers in its database, DriverDoc is capable of searching for drivers that best suit your particular brand of PC. DriverDoc continually replenishes its database with drivers, generally for systems and peripheral devices.

As is becoming commonplace with driver updater software, DriverDoc offers drivers that are free of adware, spyware and other perilous pieces of software. Striving to limit access to your personal information, DriverDoc allows you to opt out of receiving marketing material as well as other forms of correspondence. As with many other driver updater software solutions, DriverDoc only downloads drivers from the original manufacturers.

Although DriverDoc delivers high-performing driver updater software, they are apparently adverse to email correspondence. Our two attempts to contact customer support via email were both futile. When the only email your customers receive is automated and doesn't address their specific questions, it may be time to ratchet up your customer support efforts. We were excited to see DriverDoc's inclusion of live chat support, but were disappointed (and mildly surprised) that customer service reps took 20 minutes to produce any answers. Thankfully, a comprehensive FAQs section on their website serves as a valuable reference.

Despite a lack of commendable customer service, DriverDoc impresses us with its simple operation and high driver-removal success rate. Should you encounter any questions, just be prepared to do a little investigating on your own.

DriverDoc 10

Tags: DriverDoc, reviews

Technical Specifications
DriverDoc 10

Software TypeUtilities
Required Processor
Software Required OS:Windows 7, Vista, XP
Required RAM
Disk Space
All Product Types Accessories eReaders Laptops Networking Projectors Smartphones Software Storage Tablets
All Subcategories
All Subcategories All-Purpose Budget Business Desktop Replacement Gaming Multimedia Netbook Nettop Rugged Student Tablet PCs Ultraportable
Acer Alienware Apple Archos ASUS AVADirect Averatec BeagleBone BenQ CTL Corp. CyberPowerPC Dell Digital Storm eMachines Emtec Eurocom Everex Fujitsu GammaTech Gateway General Dynamics Getac Gigabyte Google Hercules HP HTC iBuyPower Intel Lenovo Maingear MSI Nokia Nvidia OCZ OLPC OQO Origin Panasonic Razer Sager Samsung Sony Sony PlayStation Sylvania Systemax TabletKiosk Toshiba Verizon Viewsonic Viliv Vizio VooDoo Workhorse PC ZT Systems
Minimum Rating
Any Rating Editor's Choice 4.5 Stars 4.0 Stars 3.5 Stars 3.0 Stars
Screen Size
10 11 12 13 14 15 16 17 18 20 21 4 5 6 7 8 9
1024x576 1024x600 1024x768 1136 x 768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1792 x 768 1900x1080 1920x1080 1920x1200 2560 x 1440 2560 x 1600 2560 x 1700 2880 x 1620 2880 x 1880 3200 x 1800 3840 x 2160 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
more options