DriverDoc 10 Review

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Editors' rating:
The Pros

One-click driver restoration is simple and quick.

The Cons

Indifferent customer service is subpar.

Verdict

DriverDoc is a well-rounded driver updater solution, though it is slightly hampered by neglectful customer service.

With a solid feature set, intuitive driver restoration and backup tools, DriverDoc is a very serviceable driver updating software package. Possessing an interface reminiscent of other driver updater software packages, this software offers one-click repairs and automatic driver updating. With the ability to create compressed files of drivers, you can save them to an external device, such as a USB drive or external CD burner.

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Though lacking a proper scheduler, you can tweak this software to perform updates as drivers become available. Curiously, after scanning is completed, you are not given driver details like with many other driver updaters. To access this feature, you must first register the software.

DriverDoc found outdated drivers with a nearly 90-percent success rate, which places this software's success rate among some of the best in its class. While it missed some standard Intel driver updates, we are nonetheless pleased with its accuracy.

Containing over 16 million drivers in its database, DriverDoc is capable of searching for drivers that best suit your particular brand of PC. DriverDoc continually replenishes its database with drivers, generally for systems and peripheral devices.

As is becoming commonplace with driver updater software, DriverDoc offers drivers that are free of adware, spyware and other perilous pieces of software. Striving to limit access to your personal information, DriverDoc allows you to opt out of receiving marketing material as well as other forms of correspondence. As with many other driver updater software solutions, DriverDoc only downloads drivers from the original manufacturers.

Although DriverDoc delivers high-performing driver updater software, they are apparently adverse to email correspondence. Our two attempts to contact customer support via email were both futile. When the only email your customers receive is automated and doesn't address their specific questions, it may be time to ratchet up your customer support efforts. We were excited to see DriverDoc's inclusion of live chat support, but were disappointed (and mildly surprised) that customer service reps took 20 minutes to produce any answers. Thankfully, a comprehensive FAQs section on their website serves as a valuable reference.

Despite a lack of commendable customer service, DriverDoc impresses us with its simple operation and high driver-removal success rate. Should you encounter any questions, just be prepared to do a little investigating on your own.

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Laptop Mag & Tom's Hardware
Software Type Utilities
Platforms Windows
Required Processor
Software Required OS: Windows 7, Vista, XP
Required RAM
Disk Space
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