What's New With magicJack?

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magicjack.jpgIt's been a while since we've checked up on the magicJack, the $39.99 telecommunications device that slides into a notebook's USB port and allows chatters to make unlimited local and long-distance calls within the U.S. and Canada using a traditional landline phone or headset. In our magicJack review, we praised the device for its simple setup, very nice call quality, and amenities, but magicJack had promised additional features. Our mission was to find out if the company followed through. Promise #1: Mac Compatibility Before the End of 2007 At the time of our November 2007 review, magicJack was PC-only; Mac compatibility was set to arrive before the end of the year. Did magicJack live up to its promise? Well, technically, no. OS X compatibility was added in January 2008, but we're not going to split hairs over a few days; we're just happy to see the magicJack love spread to more operating systems. Promise #2: International Calling Before the End of 2007 Much like Mac compatibility, international dialing was slated to arrive before we said bye-bye to 2007. Did magicJack live up to its promise? Again, not quite. International dialing did arrive, but not until 2008. Still, we're happy that it's here, and this is how it works: You can call any other magicJack user anywhere in the world free of charge. If you're traveling abroad, you can place free calls to the U.S. or Canada. In fact, the only time that you have to reach for your wallet is when you're calling a non-magicJack international number; that requires the purchase of international minutes. Plus, if you're overseas and plan to call someone in the U.S. or Canada, or want to dial an international magicJack user, there's no need to use a country code. Promise #3: Ability to Port Existing Numbers to magicJack Before End of 2007 We're still waiting. A magicJack unit just arrived in our offices and we're eager to put the device through the paces. A question for the magicJack fans out there: What do you think of the new features?
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  • John Says:

    The Customer Service is via chatg only. I guess that's because cursing out it's reps is a common thing. They're beyond incompetent, work from scripts and you can get stuck in a loop where nothing gets resolved, but they'll have you do the same things over & over, if you let them. Otherwise they just pass you along to another rep who takes you on the same merry-go-round. Ultimately you can't get a resolution or your money back, so spare yourself the grief and pass them by.

  • Brent Says:

    This is my third chat with Magic Jack Chat WHAT A SCAM!!!!!!!!!!!!!

    Please wait for a site operator to respond.

    You are now chatting with 'Jillian'

    Your Issue ID for this chat is LTK554085454862X

    Jillian: Hello, how may I help you?

    Brent : My # 2#####7280 is saying expired when the only # expired is 2#####-7545

    Jillian: Please wait while I check that for you

    Jillian: Thank you for the time that you have given me.

    Brent --: sure

    Jillian: As I have checked in here, you have 3 magicJack devices on your file and you have two phone numbers.

    Brent --: correct I actually have 5 all together under different emails

    Jillian: Yes.

    Jillian: And as I have checked in here, both numbers are in need of renewal.

    Brent --: 2#####-7280 renews 6/1/13

    Brent --: and on 12/16/13

    Brent --: according to my account at MJ

    Brent --: I know for a fact we renewed this last FEB

    Jillian: Yes, you have renewed the device for $29.95.


    Jillian: Yes.

    Brent --: There are two renewal dated do you see them?

    Brent --: for the same number

    Jillian: Yes.

    Jillian: I am looking on your account now.

    Jillian: It means that you need to renew the device and the number separately.

    Brent --: 2/16/2013 and 6/1/2013


    Jillian: Thank you, yes. That is the expiration date of your magicJack devices.

    The number is expired now not the device.

    You need to renew the number and the device Separately.

    Brent --: 2/16/2013 and 6/1/2013 ARE THE RENEWAL DATES!

    Jillian: Yes. But this Number: (2##) ###-7280 needs to be renewed separately for $10 as it is a Vanity phone number, we stated it clearly before you purchased that phone number that you need to pay yearly to it.

    You can also Google this so that you can verify.

    Brent --: so what are the rewal DATES FOR?



    Jillian: You can also check on that from your magicJack account portal.

    Brent --: THE ONE ON 6/2013 HAS THE # 2#####-7280 AND A92#####00108D

    Brent --: I AM!!!

    Jillian: Yes, and two of your magicJack devices is under this Number: (2##) ###-7280.

    Brent --: THE OTHE RENEWAL 2/13/2010 IS "tcrm1"


    Brent --: Number - Free Renews with Device "TCRM1" magicJack Renews 06/01/2013 Add Year(s) (2##) ###-7280 U.S. Phone Number - Vanity Expired 07/12/2012 Add a Year " A92#####00108D " magicJack Renews 02/16/2013 Add Year(s) (2##) ###-7280 U.S. Phone Number - Vanity Expired 07/12/2012 Add a Year

    Jillian: Yes, your TCRM1 device is under this (2##) ###-7280, all the device that under that phone number needs to be renewed for $9.95.

    Brent --: CAN YOU PLEASE EXPXLAIN THE RENEWAL DATES " A92#####00108D " magicJack Renews 02/16/2013 "TCRM1" magicJack Renews 06/01/2013

    Brent --: Both listed 2#####-7280

    Brent --: its only one device!!!!!!!!!!

    Brent --: two different renewal dates but the same expired?

    Brent --: how can that be?

    Jillian: Okay, yes, but you need to renew the number only and both of them will work.

    Jillian: The number is under both devices that is why you are seeing two expiration (same dates) dates.

    Jillian: But you need to renew the number only and both of them will work, the renewal is per number not per device.

    Brent --: no kidding Just forget it I am going to complain to the BBB and everywhere I can THIS IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Brent --: I have copied the entire chat and will submit along with my complaints

    Brent --: this is the thanks i get for using your product

    Jillian: Please refer to our Terms of service.

    Jillian: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.

    Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

    You are not currently in a chat session.

  • Victoria Says:

    Had to stop back by here since all the comments about poor customer service with MJ stuck with me. I just found another article here on this site about netTALK DUO. Costs the same as MJ and has tech support available 7 days a week. Plus, what got me was their attractive website. That's something that's always bothered me about MJ is their lack of a professional website.

    Here's the article link: http://blog.laptopmag.com/nettalk-duo-reviewed-its-a-magicjack-killer

    And here's the netTALK DUO link: http://www.nettalk.com/en/duo

    What's great is that one of their models works with WiFi or via the Router or via the Computer - much more versatility than the MJ. I can see what my next purchase will be. I don't know if I'll even make it that 5 years with MJ after discovering the netTALK DUO WiFi. Thanks for the review, LaptopMag!

  • Victoria Says:

    I just chatted with MJ. And just to let everyone know if you chat with them, you'll get great discounts on either the MJ, MJ+ or the 5-year service (saved $20 on the 5 years!) with it. Just be sure to click in the upper-right hand corner at the end of the chat to receive the offer.

    What I came here to say was to follow up on the post above about Call Forwarding. Right now Call Forwarding is not available, but they expect to bring it back soon. Whether it will cost or not remains to be seen and how long it will be gone for is unknown. I was just told soon.

  • George Miron Says:

    Recently the Magic Jack website has hidden the Call Forwarding option. One needs to go on Live Chat and get a link to another website, but I'm wondering if they're considering disabling this in the near future. Caution to any potential buyer.

  • Jack Says:

    I tried the MagicJack Plus, so I wouldn't need to leave my computer on all the time. The Plus works fine when directly connected to the computer. When connected to the router it is still able to make and receive calls, but there is a very loud buzzing rendering it useless. Electrical isolation, and moving the phone as far from the router as the ethernet tether would allow did not help. Changing channels on the phone did not help. I would not purchase MJ+ assuming it would work without being attached to a computer.


    To The MagicJack Complaint Department .

    I purchase my magic jack several month ago and I was using the system to call my family members and friends in Malaysia . For a few month I was very happy . The system is not as good as SKYPE . Last Month and untill now . The system is not working very well. The problem is my son can call me but I can not call anybody from my phone system now. The magic jack is not working and magic jack has got no service centre that you can call and complaint and get your system fix. so that means I have to throw the magic jack away and look into another system this si not good for the customer . My ADVICE to the company please analise so many complaints and put back your company properly and have a very good and reliable service and maintainance department to solve the problem .Because people pay for the minutes and your billing department is very fast in deducting people money but not giving good service .Please look into my problem my phone no: 989 272 6311 the problem to call overseas Especially MALAYSIA and ENGLAND and CHINA . Thank you Yahaya

  • Barbara Tomaszewski Says:

    This is to address the owner of this company, MagicJack. Mr. Dan Borislow I have had this device now for over a year. This year I got charged with extra costs although nobody has explained or asked for my permission to do so. WEhen I spoke to you customer reps on three occassions everytime I got a different answer. I promised myself that I will write to you. I understand how business works but additional charges like "porting", getting my number from a different provider occurs only once and why this is an annual charge. I bought international minutes for $20.00 + tax and they were gone. One day I had over a 1000 minutes and next day they were gone. Nobody knows what happend. If this is the way this business is run I'll keep my supscription for another year (as I already paid) and will have to say goodbye. All these hidden charges sum up to well over $65.00 of which I wasn't informed. Very poor custoer service and it isn't such a magic after all. Very disappointed customer from Canada.

  • Jackson Brace Says:

    Does anyone know where I can watch this with English subs I really want to watch this it looks and sounds so good!!! Please help!

  • Alert Canadians Says:

    I received an email from Magic Jack that they are charging me $10 for canadian number as renewal fee Just to clear that I registered canadian number year back and paid $10 but they did not mantion that I have to renew this every year. It means you have to pay $19 + $10 every year.

  • ted Says:

    mj has a few fixes needed but it good $20 a year for phone serves say it ten times to get it to your brain. that's it.
    the rest of you cry baby! cry baby! wipe your weeping eyes baby. what do you want magjicjack to do ,hold it when you go to the washroom ,rub baby oil on your chest. power your nose ? Give thanks to majicjack thank you ! the rest go pay high phone bills and stop your criing.

  • Dale Says:

    I have two magic jacks and neither one of them will call bussiness'

  • Bo Says:

    I have been a Magic Jack Customer Since August 2008. and up to today I am very satisfied with my Magic Jack service.

  • Jerry Says:

    I am having the same problem as Frank Williams - my call forwarding worked fine until recently - Customer Service has not been helpful

  • Dewan Says:

    worked perfectly until I changed my router to trendnet. over the internet I found one patch for it. but right now, only out bound call works. Majic jack is fine cause when I have the wkstation out side of the router firewall, MJ works just fine. but when I'm behind TRENDNET, the in coming call rings but no voice goes in/out. watch out if you are planning to buy trendnet. MJ also works perfect globally. I know it works in china,japan,most of EU, Phillipines, Malayashia, Indonesia,Bangladesh,Pakistan,India. those are the country I frequently travel and have used it. I've hard it works just fine in south amaricas as well. you can't go bad for that 20 bucks ... in NY city, that's almost the price of a pack of cig.
    good luck.

  • Frank Williams Says:

    Magic Jack Call Forwarding Stopped working. I have 6 different magic jack numbers. All are forwarded. For many months, everything has worked just fine. 3 days ago all the magic jacks have the same problem. When a call is forwarded, the number it is forwarded to rings normally. However, when the call is answered, the call is immediately terminated. I tried forwarding to different numbers....both landlines and cellphones with the same result. If I disable call forwarding...the problem goes away and calls are received through the magic jack device. However, that is not a workable solution as I need all my calls forwarded. I have spoken with tech support and after being upgraded to the "top 10%", my issue has been sent to their top tech agents with no time frame given when to expect a reply. Has anyone else experienced this Call Forwarding Glitch? Please reply. Thanks, Frank

  • Laddiego Duncan Says:

    Yes I would wanted to comment on magicjack. I don't think anyone could get a better deal then what you provide and for the price it is a steal. The only problem I've ran into is that my phone needs some kind of 2 services. The first service it needs is that it needs to be able to call certain long distance calls without those calls giving a busy single. and the second service it needs is that when I call certain long distance calls that I need to be able to speak to the people and be heard from there end of the phone. But other then these two defects I am greatly pleased with it. If you can give me some information on how these two problems can be addressed I would be very grateful. Thanks again for your help and excellent service!!

  • L. Brown Says:

    Very, very, shady company.... My service was cancelled in the middle of a phone call. I spent about an hour and a half on line with magicjack "2" customers service tech's. After all this time I was told my service was cancelled per section 6, which stated if you called over 50 numbers a day (which I didn't) or you used more than 20 times the average customer usage, they could cancel your service, (I do use the phone a great deal time). I was told to contact their customer service manager... I asked to have my service turned back on or supply me with the amount of time I used the magicjack phone, and what the average total time a customer uses the phone per day. My service has never been turned back on, nor have I received any reply to my email request form their service manager. I have filled a customer fraud complaint with the Florida State Attorney Generals office, waiting to hear back from their office. Other problems that I noticed, after 90 minutes and 1 second your call goes off and you have to call back. The lack of a phone number to contact their service dept., considering their in the phone business doesn't say much about the company... "Buyer beware"

  • Bob Benish Says:

    "The perfect solution to MagicJack Desktop Popup problem"

    Get the Free utility MAGICHIDE by Direct Logic Systems (www.directlogic.com/)

    Pros: This utility minimizes the MagicJack Desktop Popup to the Windows System Tray. It is easy to install and works with 64 bit Windows 7. The optional MagicJack Plugin to Outlook continues to work with no problems.

    Cons: The program has no HELP function but it really does not need one. You must again click the MAGICJACK ICON to start the device each time after rebooting your computer but MAGICHIDE loads automatically. To see the MagicJack popup you first need to disable MAGICHIDE.

    Summary: After much serching on the WEB and trying several solutions to the MajicJack Popup screen problem, I found this solution to be the best. Incidentally, I tried running MagicJack as a service but could not get that to work properly using the Outlook Plugin

  • mobile international calls Says:

    magicJack is an awesome device for making international calls at cheap rates.

  • Tim Willis Says:

    Whenever my wife or I call out on our magic jack, it works great. But...It's the incming calls that are not good at all. Most of the time, when our phone rings, it has a really long ring. When we answer it, we can not hear the other person and vice versa. But then...there are some times when we get a call, the rings are normal, and when we answer the phone, eveything is great. When we get the long rings, where we cannot hear each other at all, we have to hang up and call them back. This is the way it is, most of the time. What causes this? And...How can we fix it? We have tried 10 different phones now, because we thought it was in the phones. But it is the same way with all 10 phones.

  • Olivier Says:

    I have a magicJack since December 2009.
    I'm ok with the quality of the product.

    What I'm not happy with is the business' pratices.

    I contacted them twice. Both times ended up with me extremely frustrated with the answers I've obtained from their "Specialists".

    First time I contacted them was to obtain a Canadian area code. I ended up with nothing.
    Second time I contacted them was to obtain a receipt for the purchase I had made to use for company expenses in case of fiscal audit.

    I was told that they did not offer receipts at all and that I should check with my bank!!!

    I have removed the auto-renewal feature to ensure I do not renew the contract with this company next year as I'm afraid of their business standards and also their EULA.

    For people who are looking to buy this thing, technically speaking it is an acceptable product but a TERRIBLE company.


  • Jana V Says:

    I am looking into getting magicJack for my cell phone. THEY SAY, that there will be a unit coming out sometime end of this year 2010.
    I did talk life on line with Tech Sup. Did not get definite information on timing for the cell phones magicJack.
    Now after reading all the above comments I have second taught on the ability to deliver quality service by these people. I certainly don't need any problems with my printer , scanner etc after hooking magic|Jack in.
    Is there anybody there, that is interested in the cell phone magic| Jack and has more helpful info?
    I am spending huge amounts of money with my cell phone providers and would be more than happy to cut them of from charging me such exuberant amounts...My system is totally portable internet / five light tower from Rogers made by NOMwith no plug in port at fixed location. Operating mostly from my motor home. I do need to keep my existing cell numbers..at least one of them to keep in touch with my clients. Suggestions from anyone? Need to call mainly between Canada to US and vice versa.
    My cell phone service is in Canada and I have found prefixes in Eastern and Western Canada, that would work for me.

  • Brad McBride Says:

    At $13 a year it was worth it... since magicjack tripled its rates I am not sure the poor quality service is worth my time. Thumbs down.

  • Cindy T Says:

    I just spoke with my alarma service provider and they informed me that I had to purchase a gsm system in order to use magic jack? Are they serious? What do I do now.. this thing cost $149.00 dols and an additional 10 dols added to my bill.

  • whatup Says:

    40 bucks is nothing compared to the highway robbery from the traditional phone services. It may not be perfect but does work. The primary disappointment is the endless advertising. LOL... we all ready bought the MJ. You do not have to sell us anymore. Stop with the popups. Do not popup the tool every time you use the phone. It is a joy kill. Nothing like watching a moving on your monitor only to have someone in the house pick up the phone... nice interruption. Fix this and you have something worth keeping.

  • lcsm Says:

    I wish there was a class action suit going on.......................would you join?????????????

  • lcsm Says:

    I was told by a close female friend of the designer of majic jack that they wouldnd use it because it sucked. did any of you know that all of your favorites from your computer are saved ion the majic jack favorite site also, that they can probally see what you are looking up and saving on your computer!!!!!!!!!!!!!!!!!!!!!!!!!!

  • JM Whitesel Says:

    I've had Magic Jack since April 2008 when I purchased a 5 year contract. What a surprise when Magic Jack gave away my phone no before it completed even 2 years. They stated it was my fault since I didnt click through a screen after I set up the system they said it did not require me to purchase more years. (THIS MADE NO SENSE)

    I didn't realize that a 5 year contract meant nothing to this company. When I contacted MJ their customer service representatives had no concern what they had done and also had the nerve to blame me for the siutation.

    One of their representatives (During the course of trying to figure out what happened) reformatted my one jack and now it wont work at all so....I have no service. (Their suggestion yesterday 6/12/10 was to purchase another Magic Jack) Thank goodness no one has this number as they couldn't get through.

    I have spent over 8 hours on the phone w/representatives who not only do not correct any of the issues but seemingly careless about it as well. What a GREAT service my aunt fannie.


  • KK in WV Says:

    I have had a Magicjack for about a year and have had NO major issues. I use it often to make my long distance calls. I am seriously considering axing my landline service which I have for local calls. Hopefully, the ability to transfer my phone number will come about soon.

    This has been a great purchase and money saver for me. My daughter lives alone and has no phone service, so I will get one of these for her to hook to the computer.

    I LOVE it!! Look at all the good it does, people...and for such a low price.

  • DC Says:

    I've had magicjack for about 6 months with a few minor problems...my only main concern is that I have to leave my computer on all day to get calls...if only there were some way to have your pc on sleep, and have magicjack wake it up. I bought magicjack to "save money on my phone bill...not transfer it to my electric bill".
    BTW I love the fact that when I turn off my pc I dont get any off those annoying phone calls @ 2 am.

    Long Live MagicJack

  • Richard Pennington Says:

    I bought a magicJack about 6 months ago. The main disappointment was that it did not have caller id name and did not display any caller id for call waiting calls.

    I installed a feature upgrade package called Magicfeatures from http://www.pcphonesoft.com that added a couple of dozen features including caller id name and call waiting caller id. It also added a feature that lets me disable call waiting on important calls so there are no interruptions. It has been working well for the last few months and I would recommend checking it out.

  • Lynn Hemus Says:

    Is there a trick to get my MJ to work on my fax machine.
    Lynn Hemus

  • Gene Konstant Says:

    MJ was wonderful for first 7-8 months when voice quality began to deteriorate. Now it is almost always terrible inbound and outbound. Basically I use it as voice mail message center returning calls on landline and c4ell phone. The currwent TV ad talks about moving it from place to place but you need to re-register at each location and ... despite what TV ad says ... fine print in their paperwork says you cannot call into the US from outside the US. Customer service is nonexistent.

  • Dave Says:

    Magic Jack service is under 20.00 per year. OOMA has an up front fee of 200.00 and its longivity is questionable to me... There is another popular (un named) one that is 25.00 per month and I do not like that one as the voice breaks up (bad quality).

    Magic Jack offers a FREE 30 day trial, if you cannot figure it out if it works for you in 30 days shame on you. If my MJ should have issues, I will trash it and get another one. If you want 24/7 live customer support perhaps you should buy into a more expensive VOIP.

    For the money, you cannot beat MJ's system, I have had no problems with my unit, however I can see where some older slower PC's or bad ISP's could be an issue. However they do offer a 30 DAY FREE TRIAL to make this determination. what more can they do?

    I love the MJ, however I would NOT use it as my only home line. If you have 2 lines, one DSL you can cancell the voice part of the DSL in Californis and have a naked DSL. Your savings on the first month's phone bill will pay for the MJ's service for a year.

    20.00 per year, its worth every penny...


  • MrSpock Says:

    We've been using MagicJack now for a couple of years. For the price, we have absolutely no complaints with it at all. :)

  • DBell Says:

    ...It's costcreep...my name for unanounced promise changes + price increases by companies.
    I've had MJ since mid 2008, always satisfied......... till now
    I also thought I could change my # once without cost, when I move in a few months
    .... now that change will cost $4.95, when before I was promised it would be free the 1st time,
    then cost $10.00 for the 3rd Number. I guess they quietly dropped the free part !
    suddenly Customer Service is awful --- last time I called they could not answer my question
    ... promised to e-mail my answer --- 3 weeks ago. Still waiting.... guess it's takes a while via
    slowboat "from" China...
    Since 3 days ago, my MJ won't let me call Europe, and is locally unreliable as well.
    How to fix it... ? ... dare to call Customer Service aain ???
    Beginning to wonder if this Company is going bankrupt... ?

  • Johnnie Says:

    Just finished finding out about their canadian phone number scam. They are flashing on the screen that canadian numbers are available, but they don't tell you that it is a $10.00 extra charge + $5.00 to change from the existing number even though they said when I got this unit that they would change it to a canadian number for no charge as soon as they had some. You have to go through the whole process and right at the very end they have in small print that there is a $!0.00 extra charge for Canadian numbers.

    Does anyone know of a phone number to reach these people?

  • ted Says:

    for the price magic jack is a good serves, stop crying !!! when is the last time you had such a good deal ? $20 a year ! wow!

  • Michael Says:

    magic jack is OK for $20.00 a year. my only concern is that buying $$$$ for international minutes is a ripoff. Minutes are deducted without making a connection. Invested $10.00 and I talked for 20 minutes at most. of a possible 400 minutes initially available. Better use Skype. Also, switching to Ooma for local service to avoid using the computer (easier on the old folks).

  • SrewTheCustomer Says:

    I bought MagicJack Feb 2009 I could call and fax. But after an Upgrade that MagicJack did early January 2010 I was unable to fax. I chatted online with MagicJack for 30 minutes and they were trying to get it figured out. To no avail. The next day I chatted with another person and I finally called them out on it and said "MagicJack had to of changed something. Come clean." The MagicJack person said that the Engineers turned off the availablility for MagicJack to fax with the new upgrade. So there you have it.

  • Miserable Says:

    It doesn't make any difference how cheap the thing is if it doesn't work. And it doesn''t work! There is positively nothing wrong with our Comcast service, nor our computer. We've tried this thing on every computer in the company and every friend's computer. Buy, if you can carry on a conversation with only every 5th word being semi-audible, it could be the product for you.

  • GF Says:

    A joke. Used for one years time. you get what you pay for. Customer support is chat only. Do NOT go down this road if you expect good quality.

  • Paula Belden Says:

    I've had the same problems as all listed above. No need to go into details but my MJ broke after less than three months. Finally contacted the West Palm Beach Better Business Bureau (the company is incorporated there). Voila! Two days later an email from MJ comes indicating they are sending me a replacement.

    Based on their awful customer 'service' I immediately checked my bank to see if I was charged. So far they haven't. But I wouldn't be surprised if they do...and soon.

  • Howard Says:

    Anyone know if you can have 2 MJ's on 1 number? ... I basically want 1 number to ring at the same time in 2 different locations/computers... thnx

  • Charles brooks Says:

    Often we forget the little guy, the SMB, in our discussions of the comings and goings of the Internet marketing industry. Sure there are times like this when a report surfaces talking about their issues and concerns but, for the most part, we like to talk about big brands and how they do the Internet marketing thing well or not so well.

  • DonNoNotDanDonAsInDonaldDuckWhyDoesEveryoneAroundHereThinkIAmSayingDAN Says:

    Help: I get a flash screen picture of magicJack on top of every other screen and it won't go away. It is a picture of magicJack with the words "magicJack Tell your friends." I have Qwest and a 2001 Compaq Presario with XP.
    Mind you, I think it is flash screen because the Task Manager (accessed by Ctrl-Alt-Delete) says "Flash Screen" running and the only way to get rid of the picture is to click end task from the Task Manager. After I do that then magicJack comes up phone pad comes up. I was able to make two phone calls. I needed to "safely" unplug it to use the USB port for something else. Since then, after I plugged it back in, whenever I make a call it indicates time on the call but no one hears me talking and I can not hear them talking.
    I have run the fix accessed through the menu to no avail. Any suggestions?
    I am posting copies of this all over the place. After reading other complaints, I now think it might be the phone companies that are up to something. Having said that, I hope we don't have to wait a long time for someone to make a big political deal - to get a lot of momentum against the phone companies - I just want to start using mJ again.

  • Canuckgirl Says:

    I purchased Magicjack a year and a half ago and it works as well as you would expect something to work that only costs $20 a year! Some hassles and occasional signal issues, but if you travel between the US and Canada it is definitely worth it! I work for a US company, but come home to Canada frequently. My US colleagues/clients call my US magicjack number and I can pick it up on my softphone during working hours. If I step out, I can forward it to my Canadian home number or cell phone without any trouble. They can call me for free; I can call them for free (save the $20 for the year of service) and everyone's happy! Sure, the customer service is the pits, but is that really a surprise? Sheesh, I pay rogers upwards of $70 per MONTH, and is their service much better???

  • Lsp Says:

    I have sat here and read through the good and the bad from everyone. I purchased the magic jack several months ago at bestbuy and have had none of the problems that everyone is talking about. This is a truly great product. I looked at several other products and services prior and this was a no brainer. I agree with Bruce, for a little more than a dollar a month over the next 5 years, how can you beat that. I had Verizon previously as my regular land line carrier and my bills use to average about $110 a month with my dsl service and the phone service. My savings over the next 5 years will be over $6000 dollars since i gave Verizon the boot. I did take some steps to make sure everything works perfectly. I think some of the mistakes people are making is more an equipment and dsl or broadband carrier issue. You must have good equipment and a good web connection for any VOIP device to work the way its suppose too. If you are truly going to replace your current land line then you should do some equipment evaluation and internet provider quality checks. I took a few steps to make sure I would not experience the problems I am reading about. I have a good size home network. I have 5 laptops that are running constantly on the network, plus i have a wireless belkin usb hub thats directly wired into my router, which has my external backup drive connected to it, my printer and an external dvd rw drive which i use for my two net books and lastly my sling box so I can watch my TV from anywhere in the world. My router is the Belkin n1 vision which is top of the line. I looked at this as an investment that was going to save me a lot of money so I figured the smart move was to add a few more little things. I then went out and purchased a small Acer AspireRevo nettop, price, $199 that is being used solely for the magic jack. I also purchased the VTech - DECT 6.0 Expandable Cordless Phone System with Digital Answering System and blue tooth capabability. The base is over kill since the magic jack has its own internal voicemail system, price, $89. It took me a total of 10 minutes to set everything up and all works perfectly. All items were purchased at Bestbuy for under $300 in total. The other 2 cordless handsets eliminated the need to mess around with the old house wiring. The magic jack plugs into the base and the remaining cordless phones connect wirelessly to the base with no need for any additional phone jacks. I have Time Warners Road Runner service and its more than enough throughput speed for crystal clear calls and thats even with everyone on the router surfing or skyping or chatting with friends via any one of the IM services. I looked at it this way, if i was to go out and purchase Ooma which was my next choice. The initial cost for the equipment would have been over $300 and their monthly premium service is I believe now about $12.95. So spending the $300 was still a savings. For those who complain about the advertising on the call panel, who cares, I do not see it. I don't even have a monitor hooked up to the little pc. If i need to access it for any reason. I log into the pc from my network or use my logmein.com free account. I just pick up my handset or now with the blue tooth capable phones, put in my blooth tooth headset and call away. My call quality is perfect. I live in NY and most of my immediate family lives all over the country from California to Florida, I spend hours on the phone with my family and have never been cut off after any time period. I am even now thinking of getting rid of my cell phone and buying a second magic jack one which I can connect to my netbook and use from anywhere with my aircard that my company pays for lol, with the netbook blue tooth capability I could use this while driving and traveling the same way i use my current cellphone with no cellphone cost and twice the capabilty. Its like everything else people, you need to make sure you have the right equipment prior. Evaluate your equipment and internet provider and then make your decision. I think this is a great product and will continue to improve as time goes on.

  • Bruce Wagner Says:

    PS - Avoid all the hassles talked about above... of purchasing a MagicJack directly from their site...

    Buy it at Best Buy, Walmart, or Walgreens. If you don't like it, RETURN IT TO A STORE for a FULL CASH REFUND!

    Hint: If Best Buy, etc. had a ton of them returned.... They would stop carrying this product in a heartbeat! It is an excellent product.... despite a few hick-ups (i.e. their unprofessional website, company policies, etc.)

    Customer Service (via the live chat agent) has been slightly better than the average phone company..

    It's less than $1.60 per month people!

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