Florence Henderson Launches Tech Support Service for Seniors

  • MORE

florence-hendersonEveryone's favorite mom is getting into the tech support business. Florence Henderson, the actress best known for playing Carol Brady on The Brady Bunch and for appearing on The Surreal Life, has launched the Floh Club, a tech support service designed to help older computer users solve problems and make the most of technology.

"It's like roadside assistance for your computer," Henderson said.

For $249.99 a year,$124.99 for 6 months, or $24.99 a month, members can get help with technical problems or get on-the-fly help with e-mail, instant messaging, online shopping, and more. The club also sells "one-time empowerment" services which, for $49.99, provide help with learning how to get onto Facebook, use Skype, set up e-mail, and more.


"Just knowing that there’s someone there that’s patient and caring that’s not emotionally involved with me that I know they won’t think I’m an idiot or stupid and that they’ll stay on with me as long as I need and I can call as often as I want. That’s very comforting," Henderson said.

The service is provided via toll-free phone, with the support techs using remote access software to take control of your PC through the Internet. To eliminate language problems, all of the techs are based in American and Canadian call centers, which operate 18 hours a day, 7 days a week.

The support service is provided support.com, which has its own set of plans. However, Max Drucker, Floh Club's tech guru, says that only the best support techs are used.

"The two key words are 'patient' and 'caring' and in our selection for those people that are in those specific pools it’s those that have demonstrated that as employees of support.com," he said.

Only computers with working Internet connections (for the remote access software) and Windows XP, Vista, or Win 7 operating systems are supported currently, but Drucker said they plan to branch out and help seniors learn to use smart phones and home entertainment systems at some point in the future. He also said there would be Mac Support if enough users demand it.

Users can sign up for the Floh Club or give gift memberships by going to flohclub.com.

Author Bio
Avram Piltch
Avram Piltch, LAPTOP Online Editorial Director
The official Geeks Geek, as his weekly column is titled, Avram Piltch has guided the editorial and production of Laptopmag.com since 2007. With his technical knowledge and passion for testing, Avram programmed several of LAPTOP's real-world benchmarks, including the LAPTOP Battery Test. He holds a master’s degree in English from NYU.
Avram Piltch, LAPTOP Online Editorial Director on
Add a comment
6 comments
  • may Says:

    I am trying to contact the flohclub but the website goes to go daddy - its the flohclub no longer in existance ? I have a senior friend who is desparate for help and I told her about this club that I had heard of a few yrs ago but now I cannot find it

  • Michael Williams Says:

    I teach computer classes to seniors in Cincinnati and have some definite thoughts on computer education for senior adults.

    First of all, learning to use a computer is very difficult. It requires both time and patience. The students who go home and practice what we did in class often experience much less frustration and more satisfaction with using their computers. The students who never use their computer at home, or give up because they get frustrated seldom get beyond double clicking.
    While the kids in the neighbor may be great at setting up various things, such as internet connections or desktop shortcuts, they are often poor teachers of how to use/trouble shoot these things. To them, who have used computers all their life, it would be like having to explain how to breath.

    And passwords, man, let the seniors use simple passwords for logging into email or facebook. Too often, my classes on Email Attachments come to a grinding halt because most of the class can't remember their passwords. The #1 reason why they can't remember it? Because their grand children who set up their account never told them the correct password.

  • Dbndon Says:

    http://flohclub.com/

    This information was provided by a VERY senior citizen who can Google fast. lol

    Truth is that I know just a little about computers and senior citizens first hand. I live in a senior's apartment building with a nice computer room and spend a couple hours a week helping others get started. Sure, some can be a little slow in the beginning and a few never really catch on. For the most part, though, they are doing just about everything they wish within about two weeks.

    It's not until they meet MS Word and the text gets scrambled the first time till the real frustration starts. lol

    I would say that about half of the 300 people living in this building have a home computer and use it almost daily. A couple are even on my Wi-Fi network when their ISP is having problems.

    Oh . . . and I'm told that there are some very good computer classes at the Senior's Center just down the road. However, I have no first hand information about that because, just a couple others around here, I have been playing on computers since they used core memory.

  • elise Says:

    i just realized that there's no contact info for the Floh Club included in the interview. website, please!

  • elise Says:

    i'm sure a younger person would be quite capable of teaching these skills to seniors for less, but i don't think it would be nearly as effective! my generation grew up with computers; for a person in their later years to have to learn an entirely new language (i.e. internet skills) after never having been exposed, it's daunting! i think Floh Club is a great idea, because it doesn't assume that every person learning computer stuff is on the same page - tech support can be intimidating to someone who doesn't know the first thing about computers, and it may put seniors off from learning these skills. senior citizens may become more isolated from friends and family as they get older, and a service that caters specifically to keeping them connected can help them stay mentally sharp, and ultimately, healthier.
    i think it's great that someone came up with this, and the fact that it's carol freakin' brady just makes it all the more awesome. i may get my mom a subscription, just to get her online. of course, once she joins facebook, all bets are off, and i may need to leave the country and change my name :)

  • Dbndon Says:

    Easier yet: Wave five bucks in front of the kid down the street and (s)he will have it up an running in about five minutes. The hardest part is deciding on a password the senior citizen will remember the next day. lol

    Just the other day, two young boys (6 and 9 years old) asked to play with my little Eee PC 701 -- on which I had just changed the OS yet again. A couple minutes later, I went in the other room to get them started. Ha ... In less than five minutes, they already had it booted and the Wi-Fi set up for their home! By the time I got there, they were playing with their farm games on Facebook.

Back to top